Nova Driving School
Information about Nova Driving School
60637, Chicago
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-17h
Nova Driving School is one of the most reputable driving schools in the Chicagoland area. We offer a variety of classes to serve our community. Since 2003 we have expanded to 4 locations within Chicago’s Logan Square neighborhood, Hyde Park, Little Village and Evanston. Nova Driving School offers programs for teens and adults including preparation for written exam and road test. Continuing education programs such as Class C-Non CDL, Motorcycle, Defensive Driving Courses and much more.
Our comment from DrivingSchools.Directory about Nova Driving School:
NOVA Driving School is dedicated to providing an exceptional learning experience for all aspiring drivers. Many students have praised the school for its friendly and professional instructors, with Jennifer and Jeremiah frequently mentioned as standout educators who foster a calm and supportive environment, making learners feel at ease behind the wheel. Many clients reported that their confidence grew significantly under their guidance, with numerous passing their road tests on the first attempt.
Some highlights from customer reviews include:
- Patient and Encouraging Instructors: Students expressed gratitude for the patience and encouragement provided by instructors like Jennifer and Jeremiah, which significantly helped them manage their nerves and improve their driving skills.
- Comprehensive Lessons: The instructors cover essential driving concepts clearly and effectively, ensuring students are well-prepared for their road tests.
- Positive and Conducive Learning Environment: The school is recognized for its welcoming and supportive atmosphere, enabling the retention of knowledge and skill development.
However, there have been some concerns regarding scheduling and inconsistencies among different instructors. A few customers reported issues with communication and availability, resulting in dissatisfaction in their experiences with certain instructors. It is worth noting that the school is working hard to address these issues and enhance their services.
Overall, NOVA Driving School remains highly recommended by many for its commitment to helping students succeed in obtaining their driver’s licenses and becoming confident drivers.
Nova Driving School: Reviews
Fantastic experience: I did a wonderful lesson with a good teacher, it's one of my best lessons, she's a wonderful teacher Jennifer ⭐️⭐️⭐️⭐️⭐️⭐️
Thank you so much for your kind words, Adama. We really appreciate you taking the time out to share your experience with us — and we agree, Jennifer is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Fantastic experience: five stars to ms jennifer spears, she's super nice, very patient, doesn't make me feel nervous at the wheel, and overall a great instructor to ride with!
We always enjoy reading what our customers have to say, Wisdom! We’re glad we could be of service and appreciate the kind words for Jennifer! Please see us again if there is anything else you need!
Fantastic experience: My driving lessons have just started and it has been a wonderful experience so far!
Thank you, Amina, for such a glowing review of Nova! We’re over the moon to hear that you had a wonderful experience. Our team takes so much pride in their work, and it’s amazing to know it made a difference for you. Come back and see us soon! Thank for choosing Nova
Fantastic experience: I booked the 2 HR adult class with the road test, as I have already had a European driving license for many years. I just wanted to learn some hints and tips about driving rules in the US. My instructor, Jennifer, was excellent. She was very knowledgeable and answered all my questions. We went on a 2-hour road trip from Hyde Park to Downtown, where she also showed me restaurants and landmarks along the way. I kept my two hands on the steering wheel as she instructed, and I passed the road test with a perfect score. Thanks, Jennifer. I am going to visit all those good cafes and restaurants :)
Wow, Alexander! Your incredible review made our day! We always strive to WOW our customers, and it’s wonderful to hear we delivered. Thank you so much for choosing Nova, and we’re excited to continue this driving journey with you!
Fantastic experience: Michelle is the Best Teacher I ever had. Taught me things that no other driving instructor did. She says I need more practice with my foot placement. I agree. Overall, the best
Thank you so much for your amazing review and for sharing your positive experience with our instructors Nijon! Your feedback truly means the world to us and helps shape our business. We can’t wait to provide you with another exceptional experience soon. Thanks for choosing Nova!
Negative experience: I was required pay 60$ for a cancelation appointment even my child should showed up and provided the required documents. I don't recommend nova for driving classes they charge for everything.Dont discount anything they will try to blame everything on the DMV. No accountability
Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to address them. As discussed during our phone conversation, the requirement for presenting a valid Learner’s Permit during driving lessons is mandated by the Illinois Secretary of State and the DMV. It is illegal for anyone to operate a vehicle without the original copy of the permit. Additionally, all required documents, including IDs, must be original as outlined in the terms and conditions you acknowledged and signed upon registration. The $60 cancellation fee reflects the operational costs associated with reserving instructors’ time and resources. This policy ensures we maintain a high standard of service for all our students, which we strive to provide consistently. We apologize if there was any confusion, and we remain committed to helping students succeed in their driving education. If you have further concerns, please feel free to contact us directly so we can assist you.
Fantastic experience: I did my first lesson with Michele Edison and it went very well. She’s a great instructor!
Our team loves reading reviews such as the one you left us Natalie! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Thank you for choosing Nova!
Fantastic experience: I loved the experience I had with Jennifer. She was very patient and nice, super comfortable to drive with. Her tips were very helpful and she explained everything very nice and easily to understand. I would 100 percent would love to drive with her again, I recommend others who our beginners to learn from her.
We would not be able to grow and develop without feedback like yours, Gideon. We are thrilled you had a great experience with Jennifer and hope to see you again soon. Thank you for choosing Nova!
Negative experience: Very useless set of people. I failed my test twice just because I followed the wrong thing was taught. Avoid this driving school.
We’re truly sorry to hear about your experience, and we understand how disappointing it can be not to pass the test. Your feedback is very important to us, and we’re here to support you. Our instructors follow a structured curriculum that emphasizes safe driving practices and adherence to all traffic laws, including speed limits and lane usage. Driving 10 mph below the speed limit or turning into bicycle or parking lanes can indeed impact the test results, as the examiner noted. However, we’re committed to making sure all our students feel confident and prepared. We’d love the chance to discuss your experience further and see how we can help. Please contact us directly at 773-489-2712, Mon-Fri 7:00 AM – 7:00 PM, or Sat-Sun 9:00 AM – 6:00 PM so we can address your concerns and offer any additional training you might need. We’re here to support you every step of the way to reach your driving goals.
Negative experience: Nova ONLY CARES ABOUT MONEY! They don’t actually teach you anything that will stick because there is NO consistency. I’ve tried to get my license 4 different times and each time even when I specifically told them to give me a certain instructor; they did not! They do what they want do! They schedule you and give you whomever and the instructors are so rude and unprofessional and dismissive. The instructors don’t teach by the book each instructor dose whatever and when you try to tell them you don’t understand what they mean they get upset that you don’t understand their teachings. They’ll randomly cancel your session if they aren’t getting their way. I had an instructor cancel on me because I told her she was making my day uncomfortable and they only gave me back 30min of my two hour session. Only go with Nova if you were as desperate to get your license as I was and I still didn’t get it. Such a huge waste of my $700! Down the drain with nothing to show! They aren’t encouraging unless it’s to get you to purchase more lesson; which I feel they sabotage students purposely by swapping instructor every lesson. Just to confuse you because none of the instructors teach by the book. ALL THEY CARE ABOUT IS MONEY! P.S. Refunding me my last payment of $55.00 isn’t worth a damn thing. How about the entire $204.00 because I decided to give your establishment another chance and AGAIN YOU FAILED ME! I have confirmation that your employees are over worked and under employed and that out of all 4 instructors I had only 1 of them used the handbook which was out dated and falling apart. And even she said “we’re low on staff and they don’t care about nothing unless you got another $130.00 to cough up.” So don’t try to act like you’re the best company left in world full of corporate greed. Yall are just as bad if not worse. I wanted to believe that it was me who was the issue which is why I came back but no it’s Nova. So yall could have kept that lil 55 dollars! ESPECIALLY IF YOU WEREN’T GOING TO ZELLE IT BACK TO ME IMMEDIATELY - the same way yall DEMANDED pay payment before even scheduling. And how come I don’t get a $60.00 inconvenience refund for yall canceling the me session at will. That would be a total of $264.00 or because I didn’t get anywhere with you unprofessional, underpaid overworked employees.
"Thank you for taking the time to share your experience with us. We sincerely apologize and we deeply regret that it has led to such dissatisfaction. Your experience does not reflect the high standards we strive to maintain, and we take your feedback seriously. We understand how important consistency and effective teaching are, especially when it comes to learning such an important skill like driving. We want to acknowledge your concerns regarding the scheduling and instructor assignments. Our aim is to pair students with instructors who best match their learning style and availability, and we want to let you know that we have exhausted all possible means to accommodate your demands but it seems like your learning style does not fit or match our teaching methodologies. Regarding your concerns about instruction consistency, we train our instructors to follow a structured curriculum and maintain professionalism at all times. All instructors are adhering to our standards and that students feel fully supported all throughout. We also want to clarify that it is never our intention to cancel lessons arbitrarily, and we sincerely apologize for any inconvenience caused by the cancellation. We regret that your experience led you to feel that your progress was sabotaged or that we are only focused on finances. In order for a student to learn the required skill, there must be consistent practice. In your case, due to long intervals between lessons, there might have been some misses on your part. Nonetheless, we will be more than glad to return your last payment and feel free to explore other options.
Fantastic experience: Jemille helped out tremendously when my son was feeling stressed about making an error in his road test schedule as well as getting him set up for the road test. She was very patient with me and work diligently to get my son taken care of in a timely and professional manner. Thanks Jemille
We’re absolutely thrilled to hear how much you learned from your lessons – it made our entire team smile! Thank you for the awesome review for Jemille, and we’re grateful you chose Nova to guide you on the road.
Fantastic experience: The team is super friendly and professional. Jeremiah was super helpful and guide me through it. 5 stars!
Hi Shlomo ! We’re absolutely thrilled to hear how much you learned from your lessons – it made our entire team smile! Thank you for the awesome review for Jeremiah, and we’re grateful you chose Nova to guide you on the road.
Fantastic experience: Great experience working with nova they teach you everything you need to know and big shoutout to Jeremiah my instructor who helped me pass the test couldn’t have done it without him.
Hi Jalon! We're overjoyed that you enjoyed your lesson with Jeremiah! I’ve shared your feedback with the team, and they’re thrilled. We’re here for anything else you need as you continue your driving journey with Nova.
Fantastic experience: Jermaine was the best teacher I could’ve asked for. Patient, cool-tempered, great at catching on to the minute details of your mistakes, and on top of all of that, he’s hilarious too! I would recommend him, and Nova’s 2-hr road test prep service, 10/10 times.
"Hello Kristopher! Your story is incredible. Thank you for sharing that with us! It’s wonderful that Jeremiah has made such a difference for you.Thank you for choosing Nova!
Fantastic experience: I had an amazing experience driving with Jennifer. She is very patient, encouraging and her humor definitely gets rid of any nerves for a new driver, something that really helped me learn better. Highly recommend her as an instructor! :)
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I’m glad Jennifer was able to meet your expectations!
Fantastic experience: Jennifer was amazing! She was patient, kind, and very informative.
Thank you for writing such a glowing review of our school, Tatiana! We’re thrilled to hear that you enjoyed your experience. Our team takes great pride in their work and it’s wonderful to see that their efforts are appreciated. Thank you for recommending us and we hope to welcome you back soon!
Fantastic experience: I had an exceptional learning experience with Jennifer and Jeremiah. Their patience, expertise, and supportive approach made me feel confident and comfortable behind the wheel. They provided clear explanations, constructive feedback, and tailored lessons to suit my needs. Their flexibility and accommodating nature made scheduling lessons a breeze. I passed my test with easily, thanks to their guidance! I highly recommend Jennifer and Jeremiah to anyone seeking a reliable and skilled driving instructor. 5 stars and well deserved!
We're delighted to read that you enjoyed your lesson. Our goal is always to exceed our students’ expectations, and it sounds like Jeremiah and Jennifer did just that! Please do not hesitate to contact us in the future if there is anything we can do to make your journey to getting your driver's license easier!
Fantastic experience: Nova Driving School is a great place to learn how to drive. My instructors Jeremiah and Tanisha both helped me tremendously to become a safe and confident driver. I now have my driver's license and I will be getting a car soon.
Thank you for your kind words and continued support, Ulises. We’re glad to hear that our team’s professionalism, quality, responsiveness, and value continue to meet your expectations. Our goal is always to exceed them!
Fantastic experience: Ruben John is my instructor. I would like to thank you for your guidance with my behind the wheel driving lessons. Your patience and expertise made a huge difference, and I really appreciate your encouragement along the way. Thanks to your guidance, I was able to pass the road test!
Thank you very much for your wonderful review Christopher! We appreciate the opportunity to assist you and hope to do so again soon.
Fantastic experience: I had the best experience with the whole ordeal; came into it a nerve wreck but my guy Jeremiah came through and helped get my license with no problem at all thanks to him and Nova for the help I will forever appreciate it and keep you guys in my gratitude
Thank you very much for your wonderful review Christopher! We appreciate the opportunity to assist you and hope to do so again soon.
Fantastic experience: I had the pleasure of learning to drive with Jennifer, and I wholeheartedly recommend her to anyone learning to drive. From the very first lesson, Jennifer's professionalism, patience, and dedication were evident. She has a remarkable ability to explain complex driving concepts in a way that is easy to understand, making the learning process smooth and enjoyable. She always maintains a positive and encouraging attitude, which boosts your confidence behind the wheel. Her teaching style is structured and methodical, ensuring that every aspect of driving is thoroughly covered. Jennifer is also incredibly attentive to her students' individual needs, tailoring each lesson to focus on areas that require extra attention. Thank you, Jennifer, for making my learning experience so positive.
Dear Mandira, thank you for your review! I’m so glad to hear that you enjoyed our services especially you lessons with Jennifer. We’re always looking for ways to improve the experience of our students here in Nova.
Fantastic experience: I register for 2hr tranning with nova before l go for my road test and it really worth it. Nova is the best place to train and the two instructor I met were grate people in person of Jeremiah and co. I want to say a big thanks to nova and to you guys. I got my license with one try.
Congratulations on passing your first-time driving test Bolatito Elemure! We're absolutely thrilled to hear about your positive experience with Nova Driving School. Your journey from having no driving experience to successfully navigating the roads is truly commendable. We appreciate your kind words about our instructors and are delighted to hear that they made you feel comfortable while covering various driving skills. It's fantastic to know that you found them to be nice, professional, and friendly.
Fantastic experience: Jeremiah was very helpful the day I took the road test. He took me out for a practice drive around a test area and helped me get comfortable with what I would have to do. Great experience!
Thank you so much for your wonderful review, Sam Brink! We're thrilled to hear that Jeremiahs patience and encouraging approach made such a positive impact on your driving experience. It's fantastic to know that his use of visual examples helped ease your anxiety and contributed to your success in obtaining your license. Congratulations on this significant achievement! We're incredibly grateful for your kind words and for choosing our driving school. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. Safe travels on the road ahead!
Fantastic experience: 10/10 experience I had two instructors Jennifer and Jeremiah they were great teachers and I passed on my first try ! Everybody should get with nova
Hi Jordyn! Seeing comments from our customers makes our heart happy and full. Rest assured that your feedback will be passed along to Jennifer and Jeremiah.
Fantastic experience: I did my first lesson with Michelle and she taught me well on the lessons. She was very understanding and helpful and was able to calm me down whenever I’m stressed on the road.
Hello Bryan Gougis! We love hearing from our students and we’re always looking for ways to improve our services. I’ve passed your feedback about the good expereince you had with Michelle – she will be thrilled to know about this.
Fantastic experience: Jeremiah was a wonderful teacher and the helped me pass my road test successfully.
Hi Loren, on behalf of Nova, I'd want to thank you for utilizing us for your driving lessons, and your comment is greatly appreciated. We are glad to hear that Jeremiah's teaching techniques were effective for you. Thank you for choosing Nova!
Fantastic experience: Today I received my license all thanks to Jennifer! She is so patient and reassuring that all the nervousness I thought I felt were completely gone before the road test. Huge thanks to her for being so knowledgeable and overall outstanding when it comes to providing feedback and encouragement to students behind the wheel. Not only did she give great instruction, but she has an amazing and calming personality that gave me so much confidence. Would definitely recommend to anyone needing their license. Thanks again, Jennifer!
Thank you for sharing your wonderful experience with Nova Driving School and specifically with Jennifer! We're delighted to hear that he provided the encouragement and support you needed to overcome anxiety and succeed in obtaining your driver's license. Congratulations on your achievement, and we appreciate your recommendation.
Fantastic experience: Carlos was the best instructor he had so much patience and he was an excellent teacher. I recommend Nova to everyone who needs help with obtaining a drivers license.
Thank you, Nicole D. We value the positive review and are happy to hear that your learned a lot from Carlos. Thank you for choosing Nova
Positive experience: UPDATE BELOW Do NOT use this place. We used this driving school for both of my teens. They learned close to nothing so we had to teach BOTH of our children to drive because they handled my oldest not well in her lessons. For our second child we delayed signing up for his range after he completed the class so that he was ready and did not experience what my daughter experienced. We finally got him prepared and they said it had been too long (14 months), he's not even 16 and a half yet, but he lost his credits and they will not allow him to complete his course unless we pay AGAIN for something we NEVER received. Do not use this place if you are learning to drive. They have zero interest in using safe practices that help a person develop driving skills. They take the money and refuse to actually acknowledge that young people need time to develop comfortability behind the wheel. This felt like a complete scam and fraud all around despite me explaining to them the circumstances. They had no heart, understanding, or willingness to see the safety in putting a 16 year old behind the wheel. Very ironic. UPDATE: Nova contacted me and decided to give me a partial credit towards the class to allow my son to test for his certification to go for his license. Although I did have to pay an additional $110, I'm happy they reconsidered and gave him a chance to do his courses. He was so sad about the entire ordeal, so I'm really glad he'll be able to move forward.
Thank you so much for your updated feedback. We’re glad we could work together to find a solution for your son and give him the opportunity to move forward with his certification. We understand how important this process is, and we’re happy we could help turn things around for him. Your understanding and patience throughout the situation are greatly appreciated, and we’re pleased to hear that he’s back on track to achieving his goal. If there’s anything else we can do to further support your son’s journey, please don’t hesitate to reach out.
Fantastic experience: Great instructors, loved the time and work my instructor Michelle put in to teach me on learning the roads.
Hi CaNe! Knowing how much you learned from your lessons has brightened up our day here at Nova!! Thanks for the great review you left for Michele and for choosing Nova!
Fantastic experience: Great. I did my first lesson with Michelle. Excellent instructor!
Your review made our day! We’ve passed your comments about Michele on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for choosing Nova!
Fantastic experience: my driving instructor (Jennifer) was very understanding and helpful in fixing the little bad habits in my driving. She was also so nice and fun to talk to! would highly recommend
Hello Oliver Go, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Jennifer will definitely be happy to read what you wrote. We put our Student's experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Fantastic experience: Wanted to report that Michele Edison is AWESOME and got me where I needed to be to be road test ready. I thankfully had some experience going in, but she really helped me consider things I hadn't before, and most importantly, corrected bad habits that I had learned along the way. I have obtained my license today and consider myself a success story for the driving school. The website is confusing at times, but the instructors are top quality. If you live around a location and are looking for a good driving school, I would recommend it.
Thanks so much for your review Alex François, we love getting feedback about our services and take pride in our customer service. We will make sure that Michele will get the kudos they deserve. Please get in touch if there is anything else we can do to make your day.
Fantastic experience: My instructor, Jennifer was amazing.She was very patient, calm ,and informative throughout the instruction which made me very comfortable. She is the best
Hello, Rayvon, we’re so happy to hear you had a great experience. You review made our day! Our whole team works very hard to make sure that our students get the optimum learning experience, thanks to amazing students like you.
Negative experience: I had a pretty bad experience with Nova. Everyone who choose Nova should keep in mind once you pay, it’s not refundable. Scheduling lessons were very TRICKY with them. My goal is to finish lessons within three weeks because I am moving out. I have 3 lessons in total, they first assigned three different instructors to me each time and confirmed my schedule without my confirmation. I have to take more than an hour to negotiate with them to adjust the schedule. Then, the second time, instructor doesn’t show up!!!! I called the instructor and he said today it’s someone else with me. Later on, they rescheduled my lesson to another day. What a terrible experience and a waste of my time!!! I understand their schedule is tight in the summer, but if it’s refundable, I would choose another driving school which fits my schedule better.
"Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you faced with scheduling and the issues with your lessons. We understand how frustrating it must have been, especially when you were working with a tight timeline. We take customer satisfaction very seriously, and it's clear that we fell short in your case. We apologize for the confusion around the scheduling and any miscommunication regarding your instructors. Your time is valuable, and I regret the inconvenience this caused you. Our team is working hard to improve our scheduling process, particularly during peak seasons like summer when availability can be more limited. We appreciate your feedback and are committed to ensuring a better experience for all our students moving forward."
Fantastic experience: JENNIFER SPEARS IS THE BEST INSTRUCTOR IVE EVER HAD. SHE IS KIND, ATTENTITVE, VERY SPECIFIC WITH DRIVING DETAILS, AND SUPER SUPER FRIENDLY!!! I WILL DEFINITELY PASS THE DRIVING TEST FOR SURE WITH HER GUIDANCE
Hi Gabriel Hui, on behalf of Nova, I'd want to thank you for utilizing us for your driving lessons, and your comment is greatly appreciated. We are glad to hear that Jennifer's teaching techniques were effective for you. Thank you for choosing Nova!
Fantastic experience: I loved working with Jeremiah! He’s the best on the road and really helps out his students, super talented and friendly! Thank you so much for helping me out never in a million years thought I would be able to get my driver license
Taking the time to leave such a great review about our service, has really made our day Bianca! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you during your driving lessons. Thank you for choosing Nova!
Fantastic experience: I had my 2nd ad 3rd lessons with Michelle and they were great she was very helpful and passionate about how she teaches
Thanks so much for taking the time to leave a review about our service and your positive expereince with our instructors FYB_Neo. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience. Thanks for choosing Nova
Negative experience: These people are liars and deceiver. Do not wish your money with them. I booked my appointment yesterday on the 10th. I told them I only can receive services on Saturday and Sunday and I want to start this week. This is before I give them my money. I paid the lady and she said I cannot receive services this week. They don’t have any slots this is that busy season? Why didn’t she say that to me Before I spend my money To top it off I login online. I see that they booked me for an appointment that I did not ask for they refused to answer the phone. A lady named Sonia was supposed to call me this morning at 9:30 AM. We’re now at 2:49 PM and I have not heard anything back from her please if you are a wise man or wise woman take your money elsewhere they will give you problems terrible communication, terrible customer service.
"Thank you for sharing your experience. We sincerely apologize for the frustration and confusion you've faced. We take these concerns very seriously. First, we'd like to clarify that we always strive to provide transparent and efficient service to our clients. It appears there was a breakdown in communication regarding your scheduling request, and we are sorry for any inconvenience. The busy season can sometimes limit availability. Please know that this is not reflective of the standard we aim for, and we're committed to addressing your concerns. We truly appreciate your feedback and thank you for your patience, and we hope we can regain your trust.
Negative experience: This place is a scam. I wish I can give it zero stars. I paid these people my $705 for my 12 courses that I wanted to start this month but now that they have my money they want to tell me they don’t have anything available for this month? I will have to wait until the following month so why did they take my money but now you are saying you can’t give me refund but you can’t also service me this is unacceptable. This is a scam. this is the worst customer service I’ve ever experienced in my life
Thank you for letting us know about this Eva. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. This is our peak season and the schedules are released 2 weeks in advanced. Studets can also book online for their preferred timeslot. YOu can always reach out to us for more assistance at 773-489-2712; Mon-Fri 7:00 AM – 7:00 PM; Sat-Sun 9:00 AM – 6:00 PM and we will be happy to assist you. Thank you for choosing Nova
Fantastic experience: Jeremiah was very informative. Extremely nice & helpful. This was my first time going to actually get my license & I passed the 1st attempt.Thank you again
Thank you, Andre Franklin. We value the positive review and are happy to hear that your learned a lot from Jeremiah. Thank you for choosing Nova
Fantastic experience: Jeremiah was very focused and paid attention to the details of my driving. After his training and patience. I was confident that I would do well on the course.Thanks!
Hello Dion, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Jeremiah will definitely be happy to read what you wrote. We put our Student's experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Fantastic experience: Had a nice experience with nova. Had many great instructors including Tanisha, Yoseph, Marquis, Fabian, Donica. Took my road test with Michele and passed the first time.
Dear Boyang, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!
Positive experience: Five stars to Michelle, who was a wonderful instructor before and during my road test. She made sure I was calm and confident. she has not only great energy but also consistent in her teaching and had efficient technique to help you ace your test. Also five stars to Tanisha, who showed me EXACTLY the route the DMV people took for my test. I knew exactly what to what to do. The school itself got the three stars. They are nice but there is no consistency and not enough information and communication between the people that worked there. When I booked my road test on the phone, the girl said it was on Friday at 8 Am. Thursday night Michelle made the courtesy to call me and let me know that actually the school would text me the exact time for my appointment sometime between 7 and 7:20AM ON FRIDAY and that my appointment could be at anytime between 8 and 10AM. Without this warning I would not have known it and would not have taken the entire morning off work. The test is stressful enough if you know everything and the school just doesn’t give you enough information about it.
Thank you for sharing your feedback with us. We appreciate you giving the school three stars, and we're glad to hear that you found our team to be nice. However, I’m sorry that you experienced confusion and inconsistency regarding your road test appointment. We understand how important clear communication is, especially when it comes to something as crucial as a road test, and it’s disappointing to hear that we didn’t provide enough information upfront. I’m glad that Michelle was able to reach out to you beforehand, but we apologize for the last-minute clarification. We know that the test itself can be stressful, and we certainly don’t want to add any extra anxiety for our students.
Fantastic experience: Jennifer was such an amazing instructor!! I really learnt a lot with confidence and had a great time learning from you:)
We always enjoy hearing what our customers have to say, Jaehee! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Fantastic experience: Go to Nova Driving, they’re gonna get you right. Great instructors and they actually show you how easy it is to drive. It took me only 5 sessions to get my license.
"Hello, Timothy! We’re so happy to hear you had a great experience. You review made our day! Our whole team works very hard to make sure that our students get the optimum learning experience, thanks to amazing students like you.
Fantastic experience: Jeremiah Williams was the best!! 12/10 He has truly helped me with my learning of driving and conquering my nervousness with driving . He helped me complete my road test on May 22nd with ease !!
Hi Jaida, we're happy to hear that our instructor, Jeremiah provided you with excellent service. We’ll make sure that he receives your feedback. I’m sure it will make his day!
Negative experience: Terrible I learned nothing and failed my first time going to the dmv, had to pay more money for a rescheduled because no one sent me any type of notifications to my email or phone for my first appointment. Would you please stop the cap for my first appointments to take the road test no one confirmed it for the time. Your instructor calling me and texting at 7am and I am sleep, the day before I never got a set time for my appointment. So please cut it, I had to pay for a reschedule for something y’all messed up on.
I'm sorry to hear about your experience, Tavaris. At Nova Driving School, we take pride in providing comprehensive instruction and ensuring our students feel well-prepared for their driving tests. We understand your concern regarding the lack of notifications for your appointment. After thoroughly reviewing our records, it appears that we took the necessary steps to inform you of your scheduled appointment. Upon your call to schedule your road test, you verbally confirmed the appointment, and we promptly followed up with an email confirmation. Additionally, our instructor proactively reached out to you two hours before your appointment to ensure you were aware and prepared. We hope this clarification helps address the situation. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. Please don't hesitate to reach out if you have any further questions or concerns.
Fantastic experience: Very good instructors. Mike was a great instructor so was Jeremiah. I kept their tips on my head during test. Very patient and have good conversations. Felt very confident to take the road test. Very helpful with questions from the Rep.
We're delighted to hear that Mike and Jeremiah were great instructors and provided you with valuable tips and conversations that helped you feel confident during your road test. We appreciate your kind words about their patience and helpfulness with questions. Congratulations on taking and passing your road test! Safe driving, and thank you for choosing Nova Driving School.
Fantastic experience: Jeremiah was my instructor. He was amazing and helped me around my mistakes in a very calm manner. Passed the Road Test in first go :)
Congratulations on passing your road test on the first try! We're proud to have been a part of your success. Safe driving, and thank you for choosing Nova Driving School.
Positive experience: I had a bad experience at the beginning as the original instructor didn’t help me much, but felt blessed to meet Mike and Michele in the end. Both of them are really enthusiastic and helpful to me. I appreciate their teaching styles, as they encouraged me a lot but at the same time seriously pointed out my errors. If you are looking for a detailed style of teaching, they are good fit! Special thanks to Michele, who really put a lot of efforts to get me ready for the road test. She called me the night beforehand and informed me with a lot of details. She also respected my decision to take the test and did give me a lot of encouragement/ instructions and being there with me! So much support and love from her! Thank you I got my license!
Thank you, Yvette, for sharing your experience with us! We’re sorry to hear that your initial experience wasn’t as positive, but we’re thrilled that Mike and Michele were able to turn things around for you. It’s wonderful to know that their enthusiasm, detailed teaching styles, and supportive approach made a significant difference in your journey. Special thanks to Michele for going above and beyond to ensure you were well-prepared and confident for your road test. Her dedication and support clearly made a big impact, and we’re so happy that you received your license. Congratulations on your achievement! Thank you for choosing Nova Driving School, and we wish you safe and happy driving!
Fantastic experience: I really appreciated Ms. Spears guidance and instruction. She was very personable and patient. She helped me to see what I needed to improve on, but also didn’t forget to commend me on my strengths and build my confidence so I can be a safe driver. I would love for her to be my instructor every week.
Thank you, Gabrielle, for your wonderful review! We're delighted to hear that Jennifer provided you with the guidance and instruction you needed. Her personable and patient approach, along with her ability to highlight areas for improvement while also building your confidence, is exactly what we strive for at Nova Driving School. We’re thrilled to know she made such a positive impact on your learning experience. We’ll be sure to pass along your kind words to Ms. Spears, and we hope she continues to be your instructor every week. Congratulations on your progress, and thank you for choosing Nova Driving School!
Fantastic experience: Nova driving school is amazing. All of my instructors Donica, Jeremiah and Yowceph were amazing, patient and all around great with teaching me to drive. Thanks to them I now have my drivers license!! Definitely recommending!!!!
Thank you, Jennette, for your fantastic review! Congratulations on getting your driver's license! Your kind words and recommendation mean a lot to us. We're so glad you had a positive experience at Nova Driving School.
Fantastic experience: My instructor Jeremiah, was amazing. I appreciate him taking the time to show me the right way to drive. He was very patient. He’s very calming and I am grateful for Nova. Thank you so much.
Thank you, Chanedra, for your kind words! We're thrilled to hear that Jeremiah was an amazing instructor who took the time to teach you the right way to drive with patience and a calming presence. We're grateful for your appreciation and are so glad you had a positive experience with Nova Driving School. Congratulations on your progress, and thank you for choosing us!
Fantastic experience: My instructor Jeremiah was the best he was patience , kind and professional gave clear instructions and I felt comfortable and not afraid when I was taking my driving lessons and I'm so very happy to have my confidence back in driving again when you have the right instructor like Jeremiah you can do it ! Thank you Jeremiah at Nova Driving School Mrs Ford
Thank you, Erma, for your wonderful review! We're so pleased to hear that Jeremiah was patient, kind, and professional, and that his clear instructions helped you feel comfortable and confident during your driving lessons. We're thrilled that you regained your confidence in driving with his guidance. Congratulations on your progress, and thank you for choosing Nova Driving School!
Fantastic experience: My instructor, Jennifer was perfect. She was patient and since we are both visual learners we connected more! She helped me make reference points when parking so it would be easier. Above all, her calm demeanor and understanding nature created a supportive learning environment, instilling confidence in my driving abilities. Overall, Jennifer's proficiency as an instructor played a pivotal role in my journey to becoming a confident and capable driver. - abdoulaye
Thank you for the glowing 5-star rating! Jennifer is indeed a fantastic instructor, and we're proud to have him on our team. Your success on the driving test is a testament to your hard work. Keep up the excellent driving!
Fantastic experience: Jennifer was warm and pleasant. She was also articulate and eloquent. I had a delightful lesson with her. She was patient with me as I improved the areas that I struggled in. Everyone should have a lesson with Jennifer. She's a skilled instructor. She's top-notch.
Thank you for taking the time to post a review of our school. We are happy to hear you enjoyed your experience with Jennifer. Our goal is always to exceed your expectations!
Fantastic experience: Nova driving school is super. I applaud Jeremiah my instructor this morning. He's super good and well detailed. I can't thank him enough. Jeremiah taught me things i needed to pass my test. My confidence increases after taking me on road driving lesson this morning. Jeremiah God bless you bountifully.
Wow! We’re glad that Jeremiah was able to teach you how to drive the best way possible. Trust us, you’ve made our day immensely better by sharing your experience. Please let us know if you need further assistance. Thank you for choosing Nova!
Fantastic experience: My instructor Jeremiah helped me so much before the test. Making a comfortable environment for me and locating my strengths and weaknesses and properly and politely helping me fix and improve them. He’s the sole reason I passed this test so thank you Nova and Jeremiah.
Hi MoonGlowFN, on behalf of Nova, I'd want to thank you for utilizing us for your driving lessons, and your comment is greatly appreciated. We are glad to hear that Jeremiah teaching techniques were effective for you. Thank you for choosing Nova!
Positive experience: Besides being a bit pricey, I had a mostly positive experience with Nova. I signed up for one of the accelerated adult programs with 3 lessons and all of my instructors were adamant about teaching me how to become a safer driver. Christian V. was my main instructor after the 1st one disappeared (also great outside of the disappearance) and Jeremiah was the one I worked with right before the road test. They were both intense, but in a good way that breaks bad habits, and were very encouraging. The threat of $60 fees for almost everything kept me motivated to stay prepared and committed to the lessons. I ended up not paying for anything extra and walked away with my driver's license along with tips I'll keep putting into practice moving forward. Thank y'all!
Thank you for sharing your experience with Nova Driving School! We're delighted to have played a role in your success, and it's great to hear that Jeremiah and Cristian V provided valuable tips during your practice drives. Congratulations on passing your road test on the first attempt! Your recommendation means a lot, and we wish you many safe and enjoyable journeys ahead.
Fantastic experience: My experience with nova was very wonderful I enjoyed every bit of it and definitely was a learning experience thanks to Jeremiah for helping me and guiding me and with my first try I passed I highly recommend him for anyone. Who needs their drivers license
Thank you, Christine. We value the positive review and are happy to hear that your learned a lot from Jeremiah. Thank you for choosing Nova!
Fantastic experience: Strongly recommend people to come to this school! The instructors(Cristian, Marquis, and Jeremiah) helped me improved so much, and made me feel very comfortable in the process. They carefully watch how you drive, and throughly explain what to do. They don’t rush you, and make sure you take your time when it comes to learning what to do behind the wheel. Highly recommend
Thanks Kiara for your great review. We’ve passed your kind words on to Jeremiah, Marquis, Cristian. Our team is very passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. Thank you for choosing Nova!
Fantastic experience: Jeremiah was an excellent instructor, he helped build my confidence and helped me relax .. very down to earth individual and I highly recommend him to any one he’s very informative and I highly highly recommend!!!!
Thank you so much for your kind words, Patricia. We really appreciate you taking the time out to share your experience with us — and we agree, Jeremiah is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Fantastic experience: IMPORTANT ADVICE: As an adult living in major cities most of my life, I never fully felt the need to get my driver’s license. After failed attempt after failed attempt to effectively utilize my driver’s permit (before expiring) with the intent to pursue my license, I finally decided this year is the year I invest in classes. After just TWO WEEKS of working with their instructors, I successfully obtained my license! Thank you Nova! Two words of advice I have for anyone looking to invest in Nova to either improve your driving skills or successfully obtain your driver’s license. —- Number one: GO IN PERSON TO BOOK YOUR LESSONS. This may seem small, but it was something about being there in person that helped ease my mind about if this was the right choice to make or not. I also made sure to ask as many questions as necessary to get to the point where I felt entirely comfortable. —--- Number two: BOOK YOUR LESSONS AHEAD OF TIME! The day you register for lessons, book your lessons all at once. What I mean by this is: look at your calendar and decide ahead of time what day of the week and what time window you want to book your lessons. I knew that Tuesdays worked well for me, and I preferred late mornings to late afternoon (mostly because of rush hour traffic). By doing so ahead of time, I was able to book all of my lessons with the same instructor (Marquis). I highly recommend him because he is incredibly calm and genuinely cares about you as a person. His style of teaching put me at a place of confidence whenever we got on the road. He made high quality assessments of my skills and told me exactly what I needed to work on. The only time I did not have the same instructor was when I booked my road test exam. This worked out in my favor as well. Michele Edison was the BEST driving instructor to prepare me for the road exam. Not only was I sufficiently prepared with the skills my main instructor instilled in me, Michele took me all the way! She made sure I had everything I needed to be successful. She made sure I was confident. Working with her was also the first time I experienced a lesson with other students. Even though I was nervous about it, she handled it with grace as well, and made sure each student had enough time to work through the most important aspects of the road test. When I tell you each of us, including the MOST nervous driving student passed with flying colors, I mean it! This was no easy feat, but these instructors are PREPARED and know what they are doing. Once again, if you are considering using Nova to obtain your driver’s license or improve your driving skills, DO IT! Don’t hesitate another moment, and before you know it, with the right combination of focus, the right instructor(s) for you, and your clear goals, you’ll have exactly what you want! I believe in you! - If you have any more questions about my experience, feel free to comment!
Wow, congratulations on successfully obtaining your driver's license with Nova! Your detailed advice is invaluable for anyone considering taking driving lessons. It's great to hear that going in person to book lessons helped ease your mind and that booking ahead of time allowed you to work consistently with the same instructor, Marquis, who sounds like a fantastic teacher. It's also reassuring to hear about your positive experience with Michele Edison, who prepared you so well for the road test. Your encouragement to others to take the leap and invest in driving lessons with Nova is truly inspiring. Your success story serves as a testament to the effectiveness of their instructors and the importance of clear goals and focus. Thank you for sharing your journey and providing such helpful advice. If anyone has further questions, your insight would undoubtedly be invaluable. Happy driving!
Fantastic experience: I’ve had the pleasure of working with Jennifer Spears for my driving instruction. I’m someone who has started driving late, and I’ve been pretty nervous about it. Working with Jennifer has really helped ease a lot of my anxiety and my doubts about driving in general. Her patience, kindness, and openness to my questions has been most helpful. I highly recommend working with Jennifer, especially if you’re a nervous driver like myself :) She will help!
"Thank you for highlighting our outstanding service in your review! We’ll pass along your compliments to our team. Look forward to serving you again soon at Nova!"
Fantastic experience: My instructor was Jennifer. Jennifer was very patient and calm during the entire instruction. Her welcoming personality made me super comfortable which is definitely needed for first time drivers. She also offered additional tools that I could use after instruction was completed. I gained so much knowledge from my experience with Jennifer! I hope others are able to get great instruction such as this!!!
Taking the time to leave such a great review , has really made our day Evalynne! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our driving lessons. We’re looking forward to making your day once more when you next visit our office.
Fantastic experience: Took lessons at Nova and had a positive experience with certain instructors. Since I took lessons based on convenient time I got the opportunity to interact with a lot of instructors and I will 100% have to recommend Marquis and Jeremiah! They were very understanding of my level of my driving and provided great explanations. Please take lessons with them for a great experience.
Thank you for sharing your positive experience! Nova Driving School is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us.
Fantastic experience: Such a great experience with Instructor Michele Edison ! She was so patient and explained everything. I was so nervous being a new driver and she helped to keep me at ease! Also if you want to book her make sure to request her a month out bc she is always booked up due to her amazing experience, wonderful reviews and popular demand!
We’re grateful for your loyalty and your kind words! It’s customers like you who inspire us to maintain the highest standards at Nova Driving School. We’re committed to delivering exceptional service and experiences, and we’re excited to continue serving you for years to come.
Positive experience: My instructor, Jeremiah was very helpful and assuring during my entire process. Also he did a good job at correcting bad driving habits as they were shown. Will recommend nova driving school and Jeremiah to anyone who needed to go to driving school
Thank you, Kelvin, for your recommendation and for sharing your experience with Jeremiah at Nova Driving School! We're delighted to hear that Jeremiah was helpful, assuring, and effective in correcting bad driving habits during your lessons. We appreciate your kind words and recommendation. If you have any more feedback or need further assistance, please don't hesitate to reach out. Safe driving!
Fantastic experience: I’ve had Jennifer as my driving instructor and she’s been great! She has been calm and kind and she makes me feel at home behind the wheel. Thanks Jennifer!
Fantastic experience: I had Michele Edison as my driving instructor for my road test, and she was absolutely phenomenal. Without her, 1 would have failed my test. I highly recommend her to anyone looking for a great driving instructor. She taught me many essential skills to be a great driver, and she also taught me things that other instructors had not. She never lied, and everything she taught me was accurate and relevant to the road test. Michele makes sure that you are fully prepared before taking the test, which is very encouraging, and she explains everything in detail to make it easier for you. I would definitely recommend her to my brother and friends.
Thank you so much for your incredibly kind words! We're overjoyed to hear about your phenomenal experience with Michele as your driving instructor. It warms our hearts to know that she played a pivotal role in your success during the road test. Michele's commitment to teaching essential skills and providing accurate, relevant information is truly commendable. We appreciate you entrusting Nova with your driving education, and we look forward to the possibility of assisting your brother and friends in the future. Safe travels on the road, and congratulations on passing your test!
Fantastic experience: Nova driving school has been such a pleasurable experience. I only had one lesson, and that was for road test prep. I have many years of experience but never got to take my test. I enrolled and hope for the best. My driver instructor was super helpful and friendly. I covered a lot, and I realize it is so much stuff I don't know about cars. I was told what was to be expected on the road test. I got clear for my road test now. I am so excited for this moment. I would recommend this driving school to anyone. I wish I had enrolled sooner.
We're thrilled to read about your positive experience with Nova Driving School! It's fantastic that your instructor was able to cover a lot, even with your years of driving experience, and that you feel well-prepared for your road test. Thank you for recommending us, and we wish you the best of luck on your test day!
Fantastic experience: My experience with Nova Driving school was very good! I received updated notes emailed to me after each practice drive and reminder emails for my next upcoming session. I felt very confident behind the wheel by my fourth practice drive. The instructors Jeremiah and Dale were amazing and gave me so many great tips that’s helped me pass my road test on the first attempt! I am very thankful and would definitely recommend Nova Driving School to others.
Thank you for sharing your positive experience with Nova Driving School! We're thrilled to hear that you found our service helpful and that the updated notes and reminders were beneficial for your learning journey. Congratulations on passing your road test on the first attempt! Jeremiah and Dale are indeed exceptional instructors, and we're delighted they could contribute to your success. Your recommendation means a lot to us. Safe travels on the road ahead!
Fantastic experience: I passed my driving test today thanks to Jeremiah and my other instructors, he prepped me well and eased my nervousness. I came into the driving school with no experience behind the wheel, and Nova helped me progress rapidly.
Thank you for sharing your experience with Nova Driving School and highlighting our Instructor's positive impact on your driving lessons. We're thrilled to have been a part of your journey to obtaining a driver's license. Congratulations on this achievement. Drive safely and enjoy the newfound freedom on the road!
Fantastic experience: Was really nervous about learning how to drive and I didn't have any options when it came to a teacher. I took the Ultimate Beginner plan with home pickup, to ease the stress of already learning something new. My instructor was Jeremiah, all round chill guy who made it a lot easier to grasp (give that man a raise, i know y'all can ). The other instructor i had was great too but i forgot her name sadly, but she was great too. But yeah before the class i had maybe ~6 hours behind the wheel spread over a couple years only in empty lots. Sure it's a bit expensive but it beats spending all that money on Uber and standing in the cold. Thanks again to my instructors, passed first try!
Wow! We’re glad that Jeremiah was able to teach you how to drive the best way possible. Trust us, you’ve made our day immensely better by sharing your experience. Please let us know if you need further assistance. Thank you for choosing Nova!
Fantastic experience: My experience with my instructor Jeremiah was good hes very helpful and chill. He had a lot of funny jokes and stories to tell but he made sure I improved on driving.
Hi Damari, we're glad to hear that you enjoyed your lessons! I’ve passed your feedback about Jeremiah to our team. Please let us know if there is anything else we can help you with. We look forward to helping you with any of your license and driving needs in the future!
Fantastic experience: I want to share my wonderful experience at Nova driving school, where I met my two perfect instructors: Jeniffer Spears and Michele Edison. I spent three 2-hour behind the wheel sessions with Jeniffer and built up my basic driving skills. I’m the one who tend to focus on details to try to be perfect so I always have a lot of questions. And Jeniffer is always so patient, very encouraging and willing teach every techniques that she thought could be helpful to me. Last practical but not least, she passed the passion of driving to me throughout the sessions and made me get more motivated and interested to drive. And then Michele was the instructor for my road test preps. When I spent time with Michele I could feel the energy from her, which really cheered me up especially in the morning of Chicago’s freezing winter. She is very responsible and I feel like I could always get the most from the time with her. Michele’s advices were usually to the point and very practical, which helped me improve my driving skills quickly. I was very lucky to learn under the guidance of Jeniffer and Michele and I got my driver license at my first attempt.
Hi Shuhui, thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service, and we’re glad that this commitment was reflected on your lessons with Jennifer and Michele. Congratulations on getting your license!
Fantastic experience: Had a great experience with Nova School and instructor Mike specifically! I am an adult driver who is new to the US and wasn’t confident about driving here in the US, but Mike was the one who not only learned me how to drive but also improved my confidence on the road. I passed my exam from the first attempt! Can’t recommend Mike enough!
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Fantastic experience: I did my second with michele, she was very helpful with understanding all the fundamentals and helped prepare for things that were going to be on the road test. she really pushes you out of your comfort zone and explains with many details on how to improve. Definitely would recommend having her as teacher, I feel like I improved a lot more from my first lesson.
Thank you for your kind words and for taking the time to share your experience. It is very gratifying to know that Michele was able to teach you effectively. We strive to be the best driving school in Chicago through our quality. Thank you again for your review.
Fantastic experience: The experience at Nova was fantastic. My instructor gave me many helpful tips on how to drive better! Thank you a lot again Jeremiah.
Hi Kharlee! Knowing how much you learned from your lessons has brightened up our day here at Nova!! Thanks for the great review you left for Jeremiah and for choosing Nova!
Fantastic experience: Jennifer was very thoughtful , thorough and has a lot of wisdom to offer new and beginner drivers. Jennifer pushes her students to an acceptable limit all the while maintaining safety and comfort. Conversations were easy going and created a real behind the wheel scenario.
Hello Ty, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Jennifer will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Fantastic experience: As someone who initially had barely a lick of driving experience and prone to immense anxiety, this school/program truly helped me gain confidence in my skills and my ability to be an efficient driver. My goal was to earn my license by the end of November, and I’m happy to say I have reached my goal! I passed my road test this morning! My instructors were Mike, Marquis, Jose, Dale, and Jeremiah, all who were super helpful and worked with me to conquer my driving anxiety and reassured me that I could do this. I want to give a special shout out to Jeremiah for pushing me to do my best, including helping me to conquer the highway, which was one of my biggest fears. And he was with me at the DMV today and I have to give him credit to where credit is due for helping me perfect my skills so I can pass my road test! And now I’m licensed! Thank you so much Jeremiah and Nova Driving School! And now, on to shopping for my very first car!
Thanks so much for taking the time to leave a review about our service and your positive expereince with our instructors, Keita! Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience. Thanks for choosing Nova
Positive experience: Jeremiah is the best instructor! He coached my husband for 2.5 months and Ubi passed his road test last Friday! My husband has the added challenge of driving with a disability but Jeremiah has a calm and confident demeanor that really put Ubi at ease. We recommend him for anyone who needs driving lessons. We would've given Nova 5 stars but we experienced an unfortunate situation with one of their other instructors. Nova assigned her as a replacement instructor for my husband's first road test two weeks ago as Jeremiah was called away on a business emergency. However, the other instructor was loud, aggressive and unprofessional. She made my husband drive around for two hours, prior to his road test, nitpicking the smallest detail and later claiming he wasn't ready for the test. Then, she refused to allow Ubi to take his road test and instead she tried to hustle additional lessons from us. Suffice it to say, we rescheduled his road test with Jeremiah and he passed. God is good.
Hi Ayana, thank you so much for sharing your feedback about Jeremiah. We will make sure that he receives the recognition he deserves. I’m sorry to hear about your experience, but we really appreciate you bringing this issue to our attention. Please help us further by calling us back to provide us with your husband's account information. We also need to know which Instructor you had this expereince with. Once we have the complete information, we will take corrective actions to whoever we find to be involved. We will use your feedback to make us better and to ensure this doesn’t happen again. Thank you!
Fantastic experience: I passed my road exam with help from nova. I had instructor Jeremiah and he is a great teacher. Made me feel very confident and comfortable behind the wheel!
Hi Maya! Seeing comments from our customers makes our heart full. Rest assured that your feedback will be passed along to Jeremiah.
Fantastic experience: I would highly recommend my instructor Jennifer Spears!!! As a person with definitely zero experience of driving, Jennifer helped my build up confidence and taught me lots of useful skills. She is encouraging, patient, caring, and supportive. And she is really good at instructing zero-experience student like me. What a wonderful experience!
Thanks so much for your feedback Sijia! It makes our day hearing about how much our students enjoyed their lessons with our Instructors and the great service they’ve received from our team. We have passed on your review to Jennifer. Thank you for choosing Nova!
Fantastic experience: Great experience driving because it really boosted my confidence!! My instructor Jennifer was amazing; patient and really helped me feel more confident behind the wheel.
Thank you for the opportunity to teach you how to drive Aiyana! We also want to thank you for taking the time to share your thoughtful review and feedback for Jennifer. We appreciate your trust. Thankyou for choosing Nova!
Fantastic experience: The whole team at Nova Driving School is excellent. I had lessons with two instructors, Jennifer and Jose. Both are very friendly and helped me boost my confidence for driving. I deeply appreciate their way of explaining things. Thank you very much!
Debaleen, thank you for your review! I’m so glad to hear that you enjoyed our services. We’re always looking for ways to improve the experience of our students here in Nova.
Fantastic experience: As someone with absolute 0 driving experience, I was able to get my license with just a few lessons. The instructors were awesome, encouraging and patient with me. These instructors helped me build up the skill and confidence to get my license - Jeremiah, Cristian and Jose(Fernando) 10/10 would recommend to anyone without any prior driving experience.
Hi Celestial, on behalf of Nova, I'd want to thank you for utilizing us for your driving lessons, and your comment is greatly appreciated. We are glad to hear that Jeremiah, Cristian, and Jose's teaching techniques were effective for you. Thank you for choosing Nova!
Fantastic experience: My name is Alphonso, this is great driving school for new learners determined to drive. I recommend beginners to Jeremiah Washington And Mike these two are essentially great at teaching how to drive effectively and also make you feel comfortable and confident not too jumpy. They read their driver mistakes and problems fast they don’t just nag.So do please listen. Great job you two thanks for the hefty teamwork given give ‘em a raise
Thanks Darth for your great review. We’ve passed your kind words on to Jeremiah and Mike. Our team is very passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you.
Fantastic experience: My time at Nova driving school was amazing. My instructor Jeremiah is the main reason on how i passed my road test his lessons were amazing and i learned so much from him. He is an amazing person and nova is very lucky to have him.
Hi there, I’m so pleased that you enjoyed your lesson! I’ve passed your feedback about Jeremiah to our team. Please let us know if there is anything else we can help you with. We look forward to helping you with any of your license and driving needs in the future!
Fantastic experience: I worked with Jeremiah on my driving test preparation. He is an excellent instructor. Helped me get out of the nervousness and kept it simple. I passed on my first attempt. Thank you Nova School and Jeremiah.
Wow! We’re glad that Jeremiah was able to teach you how to drive the best way possible. Trust us, you’ve made our day immensely better by sharing your experience. Please let us know if you need further assistance. Thank you for choosing Nova!
Negative experience: During the course of two driving lessons with the instructor Cristian V. I experienced a heightened sense of agitation and frustration, to the point where I was on the verge of tears. Throughout the lessons, there was a sense of urgency, with Cristian V. appearing to rush me through each aspect of the instruction, often accompanied by repetitive shouts of "now, now, now," while using his hands to indicate the desired action. Moreover, his impatience was frequently sighing throughout the entirety of both lessons, creating an atmosphere where I felt as though he was simply going through the motions of instruction to move on to the next student or to conclude the lesson early. These factors combined create an unpleasant and unsatisfactory learning experience, with Cristian V. as the most unsatisfactory driving instructor I have encountered to date. I strongly urge the driving school to reconsider its choice of instructors and to ensure that future students receive the quality instruction that they deserve. -Kc
Hello Kayy, we just want to let you know how much your review means to us here at Nova. We do all we can to provide our customer with the best service. We apologize if the experience you had did not match your expectations. We would love to make things right with you. We are unable to pull up your account for us to investigate on what happened. Please feel free to reach to reach us at 773-489-2712; Mon-Fri 7:00 AM – 7:00 PM; Sat-Sun 9:00 AM – 6:00 PM and we will me than happy to assist you. Thank you for choosing Nova!
Fantastic experience: Jennifer is a great instructor I had her for 4 of my lessons she helped me improve on everything from turning, speed, braking and my confidence to drive. I wish I had her for my last past 2 lessons. Overall Jennifer was AMAZING !!! ⭐️⭐️⭐️⭐️⭐️⭐️
Hello Kay, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Jennifer will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Fantastic experience: Nova Driving School made taking my road test convenient with affordable pricing and a program to fit my specific needs. My instructor, Jeremiah, was patient and encouraging & he provided clear explanations and helpful feedback.
Hi Peterkin, I’m happy you’re pleased with the results and that we were able to help. If there’s anything else we can do to help, please let us know.
Fantastic experience: I am a new adult driver. The Nova instructors are the best. I had two instructors Jose and Jeremiah. Both made me feel at ease and provided the confidence boost that I needed to prepare me for the road test. I also took the practice written exams provided by Nova. I got a perfect score on my written exam. If you are a new, nervous driver like me I highly recommed Jose and Jeramiah as instructors. I passed my road test on the first try. Thank you Nova!
Thank you for sharing your story with us and showing us how to take good care of you. I’m so happy we were able to help you feel comfortable in learning how to drive.
Fantastic experience: Nova has excellent instructors, very polite and good at teaching. I got my lessons from Mike and practised with Jeremiah at the day of the test and both were very helpful. I got my licence in the first trial. Definitely recommend here.
We always enjoy hearing what our customers have to say, Afak! We’re glad we could be of service. We appreciate the kind words for Yowceph and Jeremiah! Please see us again if there is anything else you need!
Positive experience: Updated final review: I've had an overall mildly positive experience at Nova school. Here's my experience summarized: 1. The good: There are some really good instructors like Mike and Christian, who are very professional. Also the management was generous enough to offer compensation for any bad experience as an additional free class. 2. The bad: Scheduling is not always straightforward. The phone operators sometimes do not follow up on requests. I've had many instances where my requests for scheduling a class over the phone were not followed up. Also so far I never had an instructor arrive at a 7 am morning class in time, so they should really reconsider not offering 7 am class given the instructors are going to be late. 2. The ugly: There is a large variability in the quality of lessons among instructors. I have already mentioned some of the very good instructors. But some other instructors are not very professional. In one instance, one instructor cancelled the 7 am call around 7.15 am when they could not make it in time. If I cancelled the class without 24 hours notice, I would pay 60$ fine. In another instance one of the instructors who I had a few classes with was not very professional. Their demeanor was very aggressive and would make passive aggressive comments/remarks. I held my ground and would not let them yell at me but I can imagine teens or other people getting very traumatized by this. Also the said instructor would make the students drive in a loop repetitively while being only passively present. I think the management needs to ensure that the instructors adhere to some level of professionalism and have some common structure for classes which is shared across different instructors.
Hi Shobhit, thank you for letting us know about this. Your feedback helps us do better. We have spoken with our staff and are taking steps and we will use your feedback to make us better and to ensure this doesn’t happen again. Thank you for choosing Nova!
Fantastic experience: My Instructor was amazing! He help me build the confidence i needed to get through my lessons and i appreciate the patience, encouragement and positive energy. Jeremiah Washington thank you!
Hello Vermekia, we are so grateful for your rating. This really means a lot to us. Thank you so much for choosing Nova.
Positive experience: Nova helped me get my license. The reason I joined Nova was because of the reviews and I didn’t really want to be “yelled” at that’s why I paid the fee wholeheartedly. However, my first instructor kept yelling at me and it made me feel so miserable. I felt like a failure and was trying my best not to cry. Thankfully, my other three instructors were so cool. As a person who has always been scared of driving, I’m so grateful to Marquis McCoy, Thelma Palencia and Jerrad Cooper. They gave me the best driving experience ever by supporting me, NOT YELLING AT ME, and being kind. If you hate being yelled at like me, I recommend these three. Also, I passed my test. Grateful to my instructors and I thank God.
Dimitra, we apologize for what happened,and thank you so much for the review! I’m glad to hear that you enjoyed and learned from your lessons with Marquis, Thelma, and Jerrard. We are committed to providing an excellent customer service to our students. Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Fantastic experience: Ms. Jennifer is a great driver instructor she was very patient and give great advice on how to relax and just breathe, she also has a beautiful spirit inside and out, I really enjoy my driving lessons with her and hope that she will be my instructor on my next lesson. Thanks Ms Jennifer
Hi Lakeshia! Knowing how much you learned from you lessons has brightened up our day here at Nova!! Thanks for the great review you left for Jennifer and for choosing Nova!
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