Austin Driving School

Negative experience: Horrible customer service and not enough instructors to get the courses done in a reasonable amount of time.

Negative experience: Don’t give this place or any other ADS locations your money. Nowhere on the website did it say I couldn’t have my permit before attending lessons. Anyone who answered the phone was unwelcoming and impolite, didn’t seem to know what they were doing, and acted as if I was in the wrong for simply asking questions. Just so everyone knows, you are required to complete their “classroom” to get lessons here, which you can’t complete if you have your permit beforehand. You can’t just have supplemental driving lessons by theirselves, they want you to complete their whole “course” which probably wouldn’t be any better than going to your driving test without ever having touched a wheel. I’m honestly glad they stopped me before completing any lessons with them, as the facility was messy, unprofessional and nauseating. This review is a little cold-hearted but they haven’t refunded my money yet either, maybe I’ll consider deleting it when I get my $450 back. Thanks ADS

Negative experience: One of the worst driving school.. They don’t respond much

Negative experience: Please do not give this business any of your money. I’ve been trying to get a refund since December 2023 and have repeatedly called every month. First, they were unprofessional and told me that if I paid their fee, I could call in two weeks and get my spot reserved and then said to me that they didn’t have any space and have been denying my refund. It’s been challenging to reach management and their finance department. I’ve never had such a hard time getting a refund. Do not give these people your business.

Negative experience: Every time i call after registering my wife in Feb 2024 - I am given different wait list numbers . Seems staff attending phone is not trained properly to handle customers and provide accurate information. Call goes to some kind of a central location and they ask which city you are calling from !!