New Beginnings Driving School

Fantastic experience: I have had two children go through the driver's ed class with New beginner driving School. And I'm happy to report that they are both amazing drivers. The staff was friendly and they took care of them during the entire time of their class and driving sessions. They are very professional and I would highly recommend them. I am now about to enroll my last child in their class this year.

Negative experience: WOW!!!! TOO MANY TERRIBLE REVIEWS. The type of complaints are consistent over the years. There has to be truth to the reviews. I was considering this business but after checking the reviews, nevermind. Many of business' responses are not accepting accountability but rather placing the blame on the customer. I believe the customers because they primarily have the same complaints. Accept responsibility as a business and correct the issues or you'll be out of business and/or would be much more profitable. Most consumers are checking reviews before purchasing.

Negative experience: I have 2 friends who tried coming here, and reading all the negative reviews people have left over and over is exactly what my 2 friends went thru! Same negativity. I was trying to take my son somewhere but definitely not here! Thought maybe my friends were exaggerating, but every complaint is the same..which means something!

Negative experience: One of the worst driving schools i had a experience with, the man in charged has ghosted me and failed to show up for my last lesson. Please go ahead and go forward with another driving school cause with the practice you get at here is not nearly enough for what you are paying for.

Negative experience: I wouldn’t recommend this driving school, it’s very unprofessional.. I signed up in December for my adult abbreviated test… i only needed two in cars and it was a deadline of when I had to be done with the course or I’d have to pay again.. I kept getting pushed back the whole month of January when I had to be done with the course by March, the lady waited all the way to March to have me do my in cars.. I paid $350 for this, they don’t teach you how to drive on the freeway ether, the man that answers the phone is very rude and for maneuverability the cones are not lined up properly, they are too spaced apart and it’ll have you confused during the real time it’s time to take your test.. I failed my maneuverability test twice because I didn’t know the cones would be that close together .. the driving school cones were completely spaced apart.

Negative experience: Since my daughter was ready to drive we went with this school because it was local& we passed by it frequently. However the business is unorganized and the customer service is HORRIBLE. The people you talk to on the phone don’t behave in a professional manner, it feels like I’m bugging them even if I asked a question or was unclear about anything. The business hours are posted but no one barely answers the phone. I was hoping I just caught the employees on a bad day but my experience was bad every time. My daughter was able to complete the class but the on road experience wasn’t enough so if you choose this school be prepared to do extra practice driving. It’s too late obviously to go to another school but I’m sure to tell everyone who asks me about my experience that this business is really rated a 0 out of 5.

Negative experience: The receptionist/front desk assistant who picks up the phone around 5pm has a nonchalant/sarcastic attitude which kind of steers people away. I was excited to call and ask questions because it all seemed so welcoming, but the guy shut all that down. I got so sad and depressed.

Fantastic experience: Amazing

Fantastic experience: great staff!!!! the best teachers and driving instructors without them would’ve never passed my driving test. overall great schoolllll!!!

Fantastic experience: VERY INFORMATIVE!! Miss Regina was awesome.. Will definitely recommend!!

Fantastic experience: I had a positive experience and would recommend!!!

Fantastic experience: I would recommend New Beginnings Driving School to anyone. They are professional and very accommodating. My child was matched up with a very good instructor. She was pleasant and very positive with corrections. Most of all, she made my child feel very comfortable behind the wheel. The owner was very responsive and helpful. My child would never have finished the in-cars anywhere as quickly as she was able to with New Beginnings. Thank you!!!

Fantastic experience: I definitely recommend New Beginnings driving school. First time I sat behind driving wheel was in first lesson by New Beginnings school and couple of lectures with them helped me earn my driver's license today. I appreciate Rick whom I got as my instructor. He is good in terms of professionalism, instructions, explanations, flexibility. Rick's observations on me and suggestions definitely helped me improve. Many thanks to Ms Regina for making all the necessary arrangements for my lessons based on earliest availability.

Negative experience: The instructor neglected to show up for my first lesson and also never called to inform me he had to reschedule. This incident nearly cost me my job because I needed proof of the lessons to excuse my absence. They rarely answer their phone and rarely return calls after a message is left on their inbox, because of this I had to physically go to the driving school to complain and confirm my schedule. The instructor was also very impatient during our lessons which in turn made me nervous and uneasy. He’d often times make comments under his breath and let out exasperated sighs. If he THOUGHT I wasn’t going to stop in time at a stop sign he’d yell and slam on the breaks. We practiced for the maneuverability test for less than 10 minutes for my last 2 lessons. He also would talk about God a lot and question me frequently about my religious beliefs. He even got upset when I implied I wasn’t Christian. We barely practiced parking, and our “15 minute breaks” only really lasted long enough for him to use the bathroom or get a few puffs from his cigarette. All-in-all this school is terrible. Please find a school with better reviews. This was a huge waste of money and time. I don’t get how they’re still in business.

Negative experience: Avoid at all cost my son has been waiting to take the driving portion of the class (in cars) since April, now into August the owner has a pinched nerve and can not drive him so he cancelled again. They are over booked and will accept your money knowing they can’t fulfill the demand. I can’t take him to another school to do the driving only because he did on-site classes with them and my son will have to do everything over again.

Negative experience: My daughter was told to come In today at 3pm, we got there at 2:55 no was was there. The sign on the door said closed, will return at 4:30. We went back at 5:30 still no one there. Another person was also there waiting who was told to come between 4:30 and 7pm today. It’s Now 6pm. I wouldn’t waste my time or money on this place!

Negative experience: They never answer the phone when you call. When they finally contacted me back I was given miss information. I paid online and was told there were two slots left and to come in to complete paperwork for that class. When I got there they said the class was full. Waste of time.

Fantastic experience: Ms.Regina is awesome, time flew by!

Negative experience: Impossible to get in touch with. I called left messages and also filled out the online form for contact as well. No reply. Have been at this for 2 weeks. Only choose to contact this school because my Nephew wanted to go here. Back to the drawing board looking for another school.

Fantastic experience: Great experience with this school and the owners. Very professional, I took few hours of driving and the teacher was very helpful and prepared me well for the exam.

Fantastic experience: I attended this place and the classes are super helpful, they go above and beyond to make sure you pass your exam. They have you watch videos, answer questions, engage in demonstrations on how to operate a vehicle, they take you driving, answer ANY question you have, and they even have the option to take you to your license exam at the bmv and use their vehicle when you purchase the full package. I passed my license exam today going through New Beginnings. I highly recommend this place. If you focus, take everything they teach you serious, and practice..you WILL pass and get a license! #BlackOwned Yae-e yay-ee

Negative experience: rated 2 stars because of my incar sessions I had with a old man who was constantly mumbling things and sayin stuff when I was driving and I was doin everything right,if you book your incars make sure you don’t have him as the instructor

Fantastic experience: New Beginnings Driving School is affordable and very professional in the way they do business. The instructors are prepared, very knowledgeable and wants to make sure every student understands the material. I tell everybody looking for drivers ed to check this place out. I would definitely recommend!!

Fantastic experience: Had a great experience here. Driver instructor was very friendly and professional. Kept open communication and got through my classes and in car with no problem!!! Highly recommended!!

Negative experience: My daughter had to wait 2 months for her her in car then they never mailed the certificate and wanted us to pay for a replacement tbe man has snobby attitude and calked us liars I am in the beginning stages of handling the matter

Negative experience: They were supposed to mail my certificate of completion along with other paperwork within 10 days! They never mailed any of it what so ever! Not professional at all! On the 13th day of the paperwork not being mailed, my parents had to go up and get all the paperwork themselves. Don’t do business here!

Fantastic experience: I give them 5 for the punctuality, for the professionalism and for following through. I m an international driver with busy work schedule that needed to get US driving licence. New Beginnings accommodated my request for 2 hrs drive experience within the same week I asked it for . Communications were 1+1=2 and they were following through excellently through email (which one would think makes sense for driving school business owners, yet, disappointingly, it doesn't in the whole area of Cleveland) . I passed the test at Garfield Heights location.

Positive experience: Today was the final day of my 8 hour refreshment course. I give 5 stars to Ms. Harris. Make sure you get her as your instructor. But, I give 2 1/2 stars to the vehicles themselves. The majority of them need some serious work done on them. That make the vehicles not so beginner friendly.

Fantastic experience: They were great

Negative experience: My incars were supposed to be finished 2 weeks ago. The instructors have canceled and rescheduled my incars 4 times. Super frustrating because I have other things that I do in life. It's a really expensive class and I think that the instructors should be a little more professional. They are nice people for the most part though. Just very unprofessional. I don't think I would recommend this school to anyone who's trying to get their drivers ed class done in a timely matter.

Positive experience: My daughter cherish had a wonderful experience with New Beginnings Driving school.lovely people great environment very helpful

Fantastic experience: Brought my daughter to get her 8 hours of driving with instructor. Owner of school was really great! Driving instructor was awesome!! Highly recommend!