Top Driver Driving School

Negative experience: The in classroom instruction is great. However, if you are trying to get behind the wheel driving lessons, good luck. Every month I am on their website for hours at a time- you would think I’m trying to score Taylor Swift concert tickets. It’s extremely frustrating.

Negative experience: The experience with Top Driver is sufficient to meet the IL legal requirements for obtaining a license; however, I would look elsewhere before enrolling here. (1) Scheduling drives is an exercise in frustration. It is managed via portal with schedule refresh once a month, during the middle of the day, on a Wednesday. If you aren't available to login at that moment, you will be locked out of scheduling until the next month as appointments are all full. (2) When attempting to get additional information on pick up / drop off locations (home vs at the school) or to resolve scheduling issues, calls are routed to their corporate staff who do not have any more information than what is already in the portal and who are not supportive in finding solutions. (3) As a final note on the experience, my child lost confidence in driving after the first experience of road lessons with this school. The instructor suggested there was not adequate prior experience for my child to sign up for in-car lessons and that the students should develop their driving skills before attending in-car lessons with the school. My child had driven with me for many hours prior to this lesson, but was nervous and therefore very cautious in driving. My conclusion from this is it seems they have lost sight of the exact point of driving school (i.e., to provide experience and to teach) and they respond to this by giving pressure to the teens to learn first elsewhere. At this point, we have paid to fulfill the state requirement but haven't found much other value in working with Top Driver.

Negative experience: They have no classes for my area unprofessional. They’re located in Libertyville and I’m located in Mundin they say we’re out of district.

Negative experience: Horrible experience attempting to get drives done. Website crashes every day the scheduling portal opens. They shifted us to a different classroom because they overbooked the class. They let us book the class and then kicked us out. No problem taking our money and then not delivering on the services.

Fantastic experience: The teachers are super chill and good at teaching but car rides with Mr. Miller were my favorite he did a great job at teaching me how to drive and he made the lessons fun (no offense to the other teachers y’all were still chill).

Fantastic experience: 10/10 experience mr miller the goat

Fantastic experience: Great teachers and a good way to drive

Fantastic experience: Mr Niedrich and Mr. Miller are super super super cool

Fantastic experience: highly recommend libertyville top driver. Mr. Miller, and Mr. Neidrich, and Mrs. Fowler are very very good instructors and people in general. Car rides with Mr. Miller and Neidrich were the best times. The top driver system is nice and easy. 10/10 driving school

Fantastic experience: Mr. Miller is an amazing instructor, highly engaging and very good with his teaching methods. All of the driving instructors really care about the kids and are looking for their best interest.

Negative experience: Hard to find driving lessons, I’ve looked a month and a half to schedule my last lesson. Some of my driving lessons were 45 minutes long instead of 1 hour. I would definitely look somewhere else next time.

Fantastic experience: Great program, very enthusiastic teachers. shout out mr. Miller your a real one.

Fantastic experience: I personally had a great experience at Top Driver Libertyville, my classes and rides were great with Ms Fowler, and my final test with Neidrich was very positive and chill.

Fantastic experience: I loved having my drives with Ms. Rodriguez. She was so nice and patient with students. 10/10 would recommend!

Positive experience: Instructor was personable and informative. I received good notes about things to work on with my son to prepare for future lessons and future driving experiences.

Fantastic experience: super awesome

Fantastic experience: Skilled, yet very nice educators who are more than qualified.

Fantastic experience: I was told to… it’s fine I guess

Fantastic experience: So glad I enrolled in Top Driver. Mr. Miller was one of the best instructors. He was very informative and patient. He made each lesson enjoyable and entertaining.

Fantastic experience: This place helped me a lot to continue my driving skills I transferred from the Gurnee location and the service is so much better and more professional would definitely recommend!

Fantastic experience: 10/10 class and 10/10 teacher mr miller keeps it real and actually has a decent music taste (just know how to turn on a “key in ignition” car or you’ll be relentlessly teased) He taught me how to park, so 10/10

Positive experience: As long as you show up to class and follow through with your appointments, there should you should have no incidents with their program. The only reason I give the program 4 stars was based on my personal experiences with the fellow students in class who were incredibly disruptive, obnoxious, and rude. However that is not the fault of the program, rather the students in my class.

Negative experience: Terrible company policies. While the teachers and staff are great, remember that Top Driver is a business to make money and will trap you into doing so. Their online scheduling system fills up very quickly forcing you to rush and refresh the page constantly to get a appointment. Then you MUST be aware that there is a fee for everything. One such fee is the No-show fee which is $45 and charged if you do not show up (even if you became sick or had an emergency come up) and cancellation/rescheduling fee. PLEASE read the policy page and understand that these are all money making traps. Also if you do find a time to do some behind the wheel training and want to reschedule, the customer service is the one that also determines if you have contacted them with appropriate notice (meaning they can refuse at their will and charge you another fee). The entire Program refund policy is also less than ideal (my mistake for not looking into it) but not all of your money is refunded incentivizing you to continue their program and incur further losses. PLEASE be patient and try to find an opening at a school driving course which is a fraction of the cost and not done for profit. For a private driving school they resort to scummy money-making tactics. Top driver May respond to this and advise contacting customer service, but the customer service is also terrible. AVOID AT ALL COSTS.

Fantastic experience: this program eats mr miller is so good trust

Fantastic experience: As a former student, I am very grateful to have been able to go to such a great driving school. The classes taught us what we need and more and the instructors were fantastic. Mr. Miller, Mrs. Fowler, and Mr. Niedrich are great teachers who thoroughly covered everything. Highly recommend Top Driver!

Fantastic experience: Amazing experience! We are so glad we chose Top Driver for our daughter to learn how to drive. She is such a confident, skilled driver. The lessons ranged from the fundamentals to highway driving. Mr. Miller was an amazing driving instructor! My daughter looked forward to each of her driving lessons- she said Mr. Miller was calm, encouraging and provided great guidance. Thank you Top Driver!

Fantastic experience: Loved Top driver! Having in-class with Mr.Miller was a truly lovely experience as well as my driving lessons where I was urged not to impulsively try and hit wild animals, ultimately making me a better driver. Great job guys!

Fantastic experience: This can be a challenging process between Sec. of State rules, hectic schedules, and unforeseen changes - this location was extremely helpful in outlining policies and providing options! I rarely write public reviews - but - Ralph went out of his way to help us with some scheduling challenges. And, my daughter actually looked forward to her rides, especially when they were with Mr. Niedrich - who made the rides "fun" and meaningful. Thank You!

Fantastic experience: Of the 3 driving instructors I had of Mr Neidrich, Mr Miller and Ms. Rodriguez they were great very helpful. Would recommend going to top driver. Making the classes entertaining and not just staring at a book or screen

Fantastic experience: I have had 3 boys pass through this program and would recommend it to anyone! They have been flexible when it was necessary and worked with to to resolve any conflicts that arose.

Fantastic experience: Super helpful staff

Fantastic experience: Teachers were great. They take pride in their work.

Fantastic experience: My daughter took the class online and her driving instructor in Libertyville for many lessons was Mark. He was absolutely fantastic! Patient, kind and really gave my daughter confidence in her ability. He gave her tips that were a huge help! Thank you, Mark!!!

Fantastic experience: Good experience 10/10.

Fantastic experience: Nice and friendly staff. Every time I called there was staff member there to answer all my questions. This was my 3rd child I put through the Top Driver Program.... I do highly recommend Top Driver.

Fantastic experience: BOTH OF OUR BOYS HAVE GOTTEN THEIR DRIVING CERTIFICATION THROUGH TOP DRIVER. WITH SPORTS PRACTICE AND GAMES TO WORK AROUND, WE REALLY APPRECIATED THE FLEXIBILITY OF BEING ABLE TO RESCHEDULE MISSED CLASSES. IN-CAR LESSONS WERE EASY TO SCHEDULE ON LINE TO FIT WITHIN OUR DAILY SCHEDULES AND ALLOWED THE BOYS TO DRIVE IN MANY DIFFERING TIME AND WEATHER SITUATIONS. WE HAVE RECOMMENDED TOP DRIVER TO FRIENDS.

Fantastic experience: Both my girls went here - had various times to choose from for both class and driving!

Fantastic experience: Very helpful and great instructor

Fantastic experience: Competent driving instruction for my teen. He didn't love going to class, but the instructors seem to have done their best to make it palatable. They gave him good in-car instruction. Although we supposedly were in the area to get pick-ups and dropoffs at home for the driving lessons, it seemed none of those slots were ever available.

Negative experience: You better refund my daughter's money much more quickly than 7-14 business days. You keep putting her off in-vehicle training, and now you have to *approve* her refund? Oh no. I will help her file a petition in Small Claims if she doesn't get her money ASAP. Supposedly, you no longer service our locale.

Negative experience: Extremely disappointed with the service. The online sign up system does not work properly. It is not intuitive and when you cancel it does not allow you to rescheule. My dd took lessons her missed one because we were confused if they were coming to our house or the driving center and as a result we missed it and forfeited the lesson. The last lesson, they told her she graduated and took her for ice cream. Two months later I get an email stating I owe them $150 plus $40 for the missed lesson. These were EXTRA lessons we paid for. The CS rep said they would deny my dd licencese and hold it hostage if I didnt pay. After explaining that in the last messin the teacher said she graduated, we agreed that I would pay $20 as settlement and scheduled last two lessons ( thought we only had one) . I told her we may have to reschedule the second one because I was not sure of the time. She said that is fine as long as I do it 24 hours in advance. I tried or 45 min to reschedule online. The system would not let me and canceled the lesson. Then I get an email saying we owe $150 to reinstate. This is not right. We followed the rules and this is a racket trying to charge us more for lesson we really did not need nor did we think had. Their number says they are closed and so we sent an email to try and reschedule and now they send an email stating we owe $150. This is not a place we will send our other daughter next year. .