Premier Driving Academy

Negative experience: My daughter lost her segment 2 certificate. I tried to have her get a copy from Mrs K to learn from it. She was given one day within a one hour timeframe from a location 30 minutes from her school while she was still at school/sports to pick it up and when she did not, the new pick up day was another 4 weeks out. After several messages between them, I intervened and spent 10 days texting Mrs K asking if I could get a virtual or mailed copy. I offered to pay her the $10 fee she requested plus postage etc. I was told that I needed several pieces of documentation to obtain it if my daughter wasn’t present, special permission from her and repeatedly reminded there was a $10 fee which my daughter agreed to. I assumed they were being charged from the state of MI to obtain a copy. After almost 6 weeks of attempting to get this certificate, I contacted the state of Michigan, explained what happened and they gave me a copy within an hour virtually and at no cost. They attempted to contact the company first to resolve it but they only had 6 business hours Monday-Fri and they were “closed for the week” on Wednesday. Mrs K lied to my daughter and myself about the process to obtain a copy per the state. I was encouraged to file a complaint. She was rude to my daughter and to me despite the fact we were both kind and professional. My daughter also had a very bad experience in class. At the end of the day when you pay a business there should be some level of service and cooperation. My daughter and I shouldn’t be bullied to get a copy of her certificate and kids shouldn’t be belittled in class.

Fantastic experience: I had a great experience taking my road test with Premier. Dan was calm, kind, and helpful with my road test. He eased my nerves and gave me clear instructions when driving. I would recommend this place to anyone who needs a road test!

Fantastic experience: Must come to him for your driving test. Mr. Dave was highly professional and took my driving test very seriously at the same time. He kept his patience. (Not like other school instructors, they sout & clear intension is to make money from you that's it.) But here, the instructor is not like them. He was very understanding. If you know rules, proper driving, know what to do & don't, everything. Then, he will make you pass for the license. Also, if you have any mistakes, he will tell what & how to improve. Highly recommended.

Negative experience: Dont go here. Scams people gave the driver instructor $70 and was supposed to get $10 back and he never gave it back and kept it. Makes you feel rushed the whole test and doesnt explain anything. Save ur money and DONT go here. They only want to fail people.

Fantastic experience: Today I had a road test and my instructor was Dave. He is very professional and calm. If you make any mistake he won’t shout or won’t make you uncomfortable. He tells you very calmly and politely. Overall my experience was 100/100. Thank you Dave. I 100% recommend this institute. (And I passed my test)