Safeway Driving School

Fantastic experience: My instructor was Lorna. She was great and super patient to a beginner driver like me. Yesterday I passed my driving test at DMV with 93points out of 100! Thank you Lorna and Safeway driving!

Negative experience: EDIT: Attached are screenshots of the harassing text messages my son has been receiving. It appears they are retaliating because we proceeded with disputing the charges through our bank—an action we were forced to take due to their continued failure to return phone calls or emails regarding the refund for services not rendered. Additionally, I want to note that the bank dispute was initiated in October, yet the harassing text messages and phone calls only began on January 30, 2025. This pattern of behavior is unacceptable and further underscores their unwillingness to handle this matter professionally. I am extremely disappointed with the experience my son and I had with this driving school. We purchased 5 two-hour behind-the-wheel lessons, and the service we received was far from acceptable. Our lessons were originally scheduled for September 19th, 20th, 24th, 25th, and 26th from 12 PM to 2 PM. • On September 19th, the instructor didn’t arrive until 1:34 PM • The lesson on the 20th went as planned. • On the 24th, no one showed up by 12:15 PM, so my son called the school, and they said the driver was having issues at the DMV and would need to reschedule for Friday, September 27th. • When I called on the 27th, I was told we had to reschedule again for October 3rd, 4th, and 5th, due to the same DMV issues. Fast forward to October 3rd: Once again, no one showed up by 12 PM. I called at 12:31 PM, and they claimed they had informed my son last week that the driver had a virus and couldn’t make it. This was completely false, as I spoke to them last week, and they never mentioned a virus—only DMV issues. This entire experience has been a complete hassle, filled with delays, excuses, and poor communication. I requested a refund on 10/03 but have yet to receive it despite following up with email. The lady I spoke with said she would leave a note for the owner but have not heard back. The next step will be to dispute the charges with my bank as they did not provide the service we paid for. I cannot recommend this driving school to anyone—it has been a waste of time and money.

Negative experience: I recommend not using this company for your teens driving lessons. We have had more trouble with them. First, they cancelled on us 2 weeks in a row because they said one of their drivers had an emergency in California. So they rescheduled us and I reminded them that we requested a male instructor. They sent a female. Fine no biggie. My son had one 2 hour lesson on a Tuesday and I spoke with the instructor when she was getting ready to leave making sure she would be back the following day at our scheduled time at 3. Come Wednesday no instructor showed. I waited until 3:30 and called. I got some sort of story that the instructor was sick then the story changed that she was scheduled with another driver. I demanded a refund and will not be using this school for my son’s lessons ever again.

Negative experience: Our child was scheduled for 20 hours behind the wheel training and then told after that a car was stolen and they had to cancel appointments for the day before her driver test. After speaking with my daughter I found out When she was actually driving the instructor was showing my daughter photos of tattoos on her phone that she wants and having her talk to the instructors friends on FaceTime. The instructor also has her stop for donuts and coffee and smoke breaks while on time I paid for. The owners wife also them drive to turn in time cards even though their was no one scheduled after my daughter. To top of off I asked for a refund of my 12 remaining hours $780.00 so I could hire another company and was told many excuses including that I wouldn’t find any other company that could get me in right away. As if that’s okay to delay a refund. The next day promised a refund by the owner her husband and now he’s had a procedure and won’t be in till next week. My daughter has almost completed all those hours now through a different company and I’m still waiting for my refund. Do not use them!! It makes sense why they don’t have a lot of instructors if they think putting student drivers at risk with cell phones is okay and if allowing them to run the clock for unauthorized breaks is okay too. Shame on them. I still haven’t got my refund and will be pursuing it.

Negative experience: Racism *Vine Boom*