AAA Central Penn

Name: AAA Central Penn
Address: 2301 Paxton Church Rd, Harrisburg, 17110, US
Telephone: +1717-657-2244
Rating: 7.1

2301 Paxton Church Rd, 17110, Harrisburg

+1717-657-2244 [email protected]

AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Visit our Harrisburg branch today to find out what we can do for you!

Opening hours

sunday: (closed)
monday: 9h-17h
tuesday: 9h-17h
wednesday: 9h-17h
thursday: 9h-17h
friday: 9h-17h
saturday: 9h-13h

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Photos of AAA Central Penn

Our comment from DrivingSchools.Directory about AAA Central Penn:

AAA Central Penn provides a range of services including roadside assistance, travel bookings, insurance, and vehicle title transfers. Many users have appreciated the quick response time and friendly service from individual technicians such as Carlos and DeAndre, who have been noted for their professionalism and ability to resolve issues promptly. Customers have reported pleasant experiences during in-person visits, with staff being helpful and efficient in handling various requests.

However, there are notable concerns regarding customer service, particularly with communication and response times. A significant number of users expressed frustration over long wait times for service, lack of updates on roadside assistance requests, and difficulty reaching customer support by phone. Multiple reviews highlighted experiences where members felt their needs were not adequately met or where they received incorrect information.

Key strengths of AAA Central Penn:

Efficient and friendly service from technicians.
Quick problem resolution for roadside assistance during visits.
Good in-person experiences for services like title transfers and notary services.

Areas for improvement:

Enhancing communication and update processes for roadside assistance.
Improving responsiveness of customer support, especially via phone.
Minimizing wait times in the service process.

Despite some negative experiences, many long-time members continue to find value in their AAA membership, expressing hope for improvements in customer service delivery.

AAA Central Penn: Reviews

3.6/5 (195 Reviews)

The most recent reviews on Google

Gale Kaster Published on Google

1 year ago

Negative experience: Very disappointed in my recent experience. We waited almost 4 hours for someone to arrive. We figured we needed a new battery and gave the make a model of the car so they would know what battery to replace it with, only to be told that they were not permitted to change the battery on our make of car. Wish someone would have told us that at the outset. We have been members since 2003 and have the Premier membership. I see I am not the only one leaving bad reviews so not sure I will renew my membership.

Wavelene Lamp Published on Google

1 year ago

Negative experience: I belonged to this branch for over 25+ years, and last year due to them doing something of adjustment in their system and where I have lived almost 30 years I had to belong to the AAA out of York and I did it, renewed from York in August and membership is good till August 2025!!!! Earlier this week I get a notice saying my membership will expire 12/31/2024 if I don’t pay a fee of $50!!! I have tried to call this Harrisburg office but you only get a digital voice that gives you two options, tried both no one answers and you get music till your tired of it!!! I’m sure it’s a computer error but your the ones that said I had to fall under York, I know I’m wasting my breath but take me out of your system!!!! This company is certainly not what it use to be!!! I would have give you a lower rating but it doesn’t exist!!!

Andrew Roof Published on Google

1 year ago

Negative experience: My friend called for service in downtown Harrisburg and they never came and never updated her on why they did not come. When she called to complain, they hung up on her. Quite disgusted by this customer service.

Shannon Mahoney Published on Google

1 year ago

Negative experience: Horrible service... Waited for way you long... We called another towing company rather than waiting 3.5 hours ... Enterprise rental cars saved us ...thank goodness. By the time we came back the tow truck guy we called was already there. The true k was towed. And NO help from AAA 3.5 HOURS LATER not to mention traveling with a disabled senior citizen. This is disgraceful.

Nancy Sheets Published on Google

1 year ago

Negative experience: I’ve been waiting 4 hours for a locksmith. Multiple calls to roadside assistance and dispatch ended up with long hold times and disconnected calls. I can’t get through to anyone. Not sure the membership is worth it.