AAA Central Penn
Welcome to the AAA Harrisburg branch, your trusted local hub for comprehensive automotive, travel, and financial services in Central Pennsylvania. Serving Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties, our branch is dedicated to making car ownership and travel planning a seamless, stress-free experience for over 58 million members across North America.
At the heart of our driver education offerings, we provide professional driver training classes designed to help new drivers build confidence and safety skills on the road. Whether you are a teenager just starting out or a senior looking for continuing education, our certified instructors are committed to fostering responsible driving habits. As part of North America’s largest motoring and leisure travel organization since 1902, AAA emphasizes safety and security, ensuring that every driver is well-prepared for the journey ahead.
Beyond the classroom, our Harrisburg location is your one-stop destination for essential member services. Enjoy peace of mind with 24/7 roadside assistance, including battery service, towing, and lockout support. Our knowledgeable insurance agents can help you bundle auto, home, and life policies to save money, while our award-winning travel advisors use over a century of expertise to craft custom vacations, from Disney trips to global cruises. Additionally, we offer convenient notary services for legal, health, and financial documents, as well as identity protection solutions through ProtectMyID®.
Located at 2301 Paxton Church Road, our friendly team is ready to assist you during office hours Monday through Saturday. Experience the AAA difference with fast, friendly, and efficient service. Visit us today or call 1-800-AAA-HELP to discover how we can support your driving, travel, and financial needs.
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-13h
Photos of AAA Central Penn
Our comment from DrivingSchools.Directory about AAA Central Penn:
AAA Central Penn provides a range of services including roadside assistance, travel bookings, insurance, and vehicle title transfers. Many users have appreciated the quick response time and friendly service from individual technicians such as Carlos and DeAndre, who have been noted for their professionalism and ability to resolve issues promptly. Customers have reported pleasant experiences during in-person visits, with staff being helpful and efficient in handling various requests.
However, there are notable concerns regarding customer service, particularly with communication and response times. A significant number of users expressed frustration over long wait times for service, lack of updates on roadside assistance requests, and difficulty reaching customer support by phone. Multiple reviews highlighted experiences where members felt their needs were not adequately met or where they received incorrect information.
Key strengths of AAA Central Penn:
- Efficient and friendly service from technicians.
- Quick problem resolution for roadside assistance during visits.
- Good in-person experiences for services like title transfers and notary services.
Areas for improvement:
- Enhancing communication and update processes for roadside assistance.
- Improving responsiveness of customer support, especially via phone.
- Minimizing wait times in the service process.
Despite some negative experiences, many long-time members continue to find value in their AAA membership, expressing hope for improvements in customer service delivery.
AAA Central Penn: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
The most recent reviews on Google
4,0 out of 5 from 355 reviews
Negative experience: Very disappointed in my recent experience. We waited almost 4 hours for someone to arrive. We figured we needed a new battery and gave the make a model of the car so they would know what battery to replace it with, only to be told that they were not permitted to change the battery on our make of car. Wish someone would have told us that at the outset. We have been members since 2003 and have the Premier membership. I see I am not the only one leaving bad reviews so not sure I will renew my membership.
Negative experience: I belonged to this branch for over 25+ years, and last year due to them doing something of adjustment in their system and where I have lived almost 30 years I had to belong to the AAA out of York and I did it, renewed from York in August and membership is good till August 2025!!!! Earlier this week I get a notice saying my membership will expire 12/31/2024 if I don’t pay a fee of $50!!! I have tried to call this Harrisburg office but you only get a digital voice that gives you two options, tried both no one answers and you get music till your tired of it!!! I’m sure it’s a computer error but your the ones that said I had to fall under York, I know I’m wasting my breath but take me out of your system!!!! This company is certainly not what it use to be!!! I would have give you a lower rating but it doesn’t exist!!!
Negative experience: My friend called for service in downtown Harrisburg and they never came and never updated her on why they did not come. When she called to complain, they hung up on her. Quite disgusted by this customer service.
Negative experience: Horrible service... Waited for way you long... We called another towing company rather than waiting 3.5 hours ... Enterprise rental cars saved us ...thank goodness. By the time we came back the tow truck guy we called was already there. The true k was towed. And NO help from AAA 3.5 HOURS LATER not to mention traveling with a disabled senior citizen. This is disgraceful.
Negative experience: I’ve been waiting 4 hours for a locksmith. Multiple calls to roadside assistance and dispatch ended up with long hold times and disconnected calls. I can’t get through to anyone. Not sure the membership is worth it.
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