AAA Providence Headquarters

Negative experience: Registered for plus membership, and needed same day towing service. However, they don’t tell you the membership doesn’t “kick in” until a week. So, only the basic was applied, only 3 miles. PLUS A $99 FEE. Overall, I had to pay $5.60 for the membership I selected that wasn’t even applied, $99 fee, plus $155 of the towing service. It is absolutely ridiculous and this should be explained first. Absolute waste of money and no explanation for anything. It’s so ridiculous

Fantastic experience: AAA Tech: Eliezer is the reason i am a AAA member. I woke to a dead battery. Called AAA, the lady explained there were two repair calls ahead of me and that a technician would be calling me. Eliezer (AAA TECH) called me to let me know he was on the way. Eliezer was extremely thorough. He tested my whole charging system. Explained everything he was doing. He changed the battery at a very reasonable and affordable price. AAA TECH Eliezer, thank you so much for your professionalism.

Negative experience: Went to the Providence office today to obtain a copy of a car registration. There was no one there waiting. As I approached, I was told by a worker that I needed an appointment and he could not assist me with out an appointment. Again, there was no one there. I asked if there were any available appointments, he proceeded to tell me they are booked today. He was rude, refused to assist me. This is extremely disappointing as I pay for a membership. I understand appointments are preferred, but again there was no one there. Not sure I am going to renew my membership after this experience.

Fantastic experience: My wife and I booked a trip from a woman named Angela who handles all the travel plans for AAA and she’s based out of Rhode Island and I believe in the province area well, I’m gonna tell you right now. I’m not a big fan of AAA cause it’s all about making a profit, but I’m gonna tell you straight out Thanks to Angela who works in the travel part of AAA Rhode Island. My wife and I had the most fantastic trip ever to Florida she is an awesome young lady. She is the best representative that AAA does have in her company. She is dynamite and if someone’s looking to book a trip to travel somewhere, I highly recommend going through Angela. She means the world to my wife and I had a special level because we could go on a honeymoon through the COVID-so thanks to Angela for half years later we had an awesome trip thanks to Angela. I cannot repeat that enough. She is a person that you can trust in AAA if she recommend somebody whether it be a life insurance or something else this young woman I can tell you right now you can trust if you’re looking for a beautiful trip you can count on Angela to give you the best. I highly recommend her also manager who hired her for position. I’m very grateful that he did because she knows how to speak to people she knows how to treat people the most respect and we are very blessed. We will be booking another trip with Angela in a few more months to go somewhere else and this is the only person we trust is Angela from AAA so if I could give her a 20 star rating, I would do it she’s dynamite! She said she was praying that Paula and I would have a great trip. Well we did thanks Angela like I said we are gonna book another trip with her sometime after March if she is interested in setting it up for us because I know my wife knows we can send her like family. That’s what a young beautiful person that says that works because she still doing her job but she cares about people very much. She’s a credit to AAA And she treats us the way she wants to be treated other members that work for AAA should learn from the young lady cause she’s the best.

Negative experience: I purchased a battery earlier this year. My truck had a tune-up to prepare for the winter. My battery had to be recharged a few times in a couple of months. My friend had a battery tester. The tester displayed battery is reading 64% power capacity. I'm on a disability budget. My truck goes through a full tune-up yearly. It is dangerous for me to have my vehicle stranded on the road. I need to have this battery changed. I have bought batteries from AAA in the past. I never had a battery lose power so quickly. Please rectify this issue. I have been trying to reach a manager or supervisor. The call rep has told me three times. A superior would get back to me 3 times. No one has contacted me once. I only want you guys to be transparent. Show your customers. you value their patronage. You will provide the best service whether they are paying or requesting to honor your warranty.