Crossroads Driving School LLC

Negative experience: Our son finished up his last online class in September but when we reach reached out to the schedule driving lessons portion, no slots were available until January(!). We decided to forgo that part, but they wouldnt refund the difference. Buyer beware: seems like these folks are glad to take your money (and keep it!) whether they’re able to deliver what they promise in a reasonable timeframe or not.

Fantastic experience: Thank you so much for a simple, seamless process from class 1 right to the driving test. Your staff was so easy to work with and you were always so quick to respond with questions we had. Thanks again

Fantastic experience: Our experience with Crossroads Driving was nothing short of amazing! I want to give a huge shoutout to Diane Stanley for providing such a great experience for my son. Diane, you were always quick to respond with any information we needed and went above and beyond to help us out when the DMV in Hamden failed our car-potentially delaying my son's progress. Thanks to you, he was able to get right back on track and retest without having to wait. Your help made all the difference! I'll definitely be recommending Crossroads to our friends and family. Not only that you were super kind to my son:) Thank you for everything!

Negative experience: We are extremely frustrated with the driving school’s scheduling and communication practices. Our experience has been both disappointing and incredibly inconvenient. My son was excited to start his driving classes, but from the very beginning, things have not gone as promised. The classes are scheduled twice a day, four days a week, but each day only runs once per month. This means if a class is missed, such as in our case when my son had a conflict with basketball practice in the morning and work in the evening, he was forced to wait a full 30 days to make it up. This delay alone has caused unnecessary frustration. Further complicating matters, we were told that on-road practice with an instructor could not be scheduled until after the on-road test was booked. However, the test cannot be scheduled until after my son completes the final class (which, as mentioned, is 30 days later). To make matters worse, when we tried to schedule the test directly with the school, we were told there was no availability for the test, which led us to schedule it with the DMV for another 30 days from now. To top it off, when my son reached out via email in a professional and polite manner to inquire about scheduling on-road practice prior to the test, he was met with rude and dismissive behavior from the school’s owner. This is simply unacceptable and unprofessional. It’s incredibly disappointing to see a business treating a young student this way, especially when they are trying to navigate something as important as driver’s education. The school has no availability for on-road instruction for another two months, which makes it nearly impossible for students to stay on track. This lack of flexibility and the lack of consideration for the time constraints of your students and their families is, frankly, appalling. I do not believe this practice should continue. You need a full review of your scheduling practices. It’s not just about the delay anymore — it’s about the professionalism (or lack thereof) displayed by both the instructor and the owner. I would like to see improvements made to the overall communication, scheduling, and customer service practices.

Fantastic experience: We had a very good experience with Crossroads Driving School. The communication around the online classes was clear and prompt. My daughter took the 30 hours of online classes, 8 hours of driving instruction, and took the driver's test through Crossroads. She passed her test and is driving with confidence.