911 Driving School of Yelm

Negative experience: I have used 911 for my two oldest children. I definitely gave them the benefit of the doubt with my daughter, coming out of Covid… No make up classes available and next to zero drive times available to schedule in Yelm. We had to go to Lacey for the majority of our drives which defeated the purpose of trying to stay local. I convinced myself that it was just due to Covid and paid for my son to attend classes. Well… don’t miss a class in Yelm because you will have to go to Lacey or Tumwater to attend a make up. And any make up classes available will be well after the session ends. Ie: my son missed lesson 8 because of a school activity. His soonest make up option is the weekend after the ENTIRE program ends. So he still has to take scheduled tests weeks before the curriculum he is allowed to make up. You are also only allowed to schedule one drive at a time, even though they are required to perform 5 drives. As a mother of 3, it’s hard to figure out a schedule that works for everyone, but throw in only being able to schedule a drive on a week by week and that makes it almost impossible. I tried talking to the receptionist in Yelm and she told me there are no exceptions for scheduling, only one at a time.

Negative experience: This place was the most unhelpful it said the the desk person would be back at 4 we waited 30 minutes past 4 and no one showed do not go here bad customer service and no shows to there own job

Negative experience: This driving school is a joke. They are never on time for drives or drives tests. This has been an ongoing issue. I would think as a professional they would try and set an example to be on time. Today we waited 20 minutes for an instructor to show up for my granddaughters drivers test. No one ever showed up.

Fantastic experience: I came in and one of the employees didn't come in for work because of a schedule mix up and the instructor took over the role of signing everyone in and grading the papers. He could have easily turned everyone away, but he didn't. Very patient person he even accepted a student that didn't have cash on hand (he couldn't accept credit or debit because he didn't have access to run cards). Overall, it was a great experience, and I was happy not to have to reschedule.

Negative experience: Terrible!!!