The Ace Driving School, LLC

Negative experience: The actual lessons seem to be moderately ok for my son, but the web page is put together on an etch a sketch, where it's bewildering why they will not let you submit a google form after hours (when most students and parents do things like schedule stuff). Also, as others have mentioned, there's a plethora of available times for seemingly every high school but KM, where there's about one appointment every 4 weeks available. This is going to take forever to get done. Just Drive was just as bad if not worse, with the first kiddo, which is why decided to do something different. I don't know why it's so hard to have a decent web page and be kind to people as a driving school, but apparently it's a holy grail combo.

Fantastic experience: Honestly surprised by some of these reviews. My experience was great and my instructor was very kind and patient with me. He was firm in his approach but in a professional way that made me feel my safety really was his top priority. And I passed my driving test so that’s a win.

Negative experience: The scheduling process for Behind the Wheel is incredibly frustrating, time consuming and mind boggling. For some reason, you can only access the Google form to book a lesson when the actual business is open, so from 11-5 Tuesdays-Saturdays. They says they take 48 hours to get back to you, so it makes no sense that you can't even fill out a form when their business is closed. Also, if your student is at Kettle Moraine, think twice about using this company because the instructor says there aren't many practice opportunities around the school so there are very few opportunities for pick up and drop off at that school. This whole process took months longer than I thought it would, plus the instructor needs some coaching on his approach, according to my child. The instructions came across as short or rude and he didn't explain the reasons he was giving direction such as "take your sunglasses off" or "don't grip the wheel so tightly."

Negative experience: From beginning to end, this was a very disappointing experience for our new teen driver. The scheduling system is cumbersome, the website is difficult to navigate, and our learner experienced the one singular instructor to be unhelpful, unclear, and downright rude—belittling to new teen drivers in front of their peers and classmates. The most important thing our learner gained from this experience is practice driving while distracted by a passenger making confusing and rude comments about her driving that, from her perspective, were neither helpful nor educational. I understand different learners have different experiences, and I obviously wasn't in the car and can only rely on my learner's sharing of her personal experience. But her experience was simply terrible from beginning to end. She absolutely dreaded having to spend those 12 hours with this instructor. A little healthy fear of the awesome responsibility that is driving is perfectly appropriate, and it's helpful to learn from different adults along the way, but she has *none* of that kind of apprehension and distaste when preparing for short or long drives with either of her parents--and we're by no means pushovers and do not hold back when giving directions or providing feedback on her developing driving skills. So--for her at least--this method of instruction was an absolutely awful fit. 0/10 -- would not recommend.

Fantastic experience: The instructor was incredibly patient and knowledgeable. Scheduling was a breeze. I tried contacting other schools and Ace was the most communicative and helpful. 10/10 would recommend.