Crossroads Driving School LLC

Fantastic experience: The instructor were nice, and they have really good at teaching people with ADHD, they were sober. I passed my road test with flying colours. The instructor name is Mike

Negative experience: I had previously done my 6 hours with this company and had no issues. When it was time to schedule my drivers test with them I had called many times and got a response many days after. We scheduled my hour refresher course at 7:30 and test. The school didn’t show up so at 7:40 I called them and there was no response. By 7:50 I decided I had to go to the dmv myself with no refreshers course. I arrived there and took my test and the instructor was there with another student and didn’t say anything to me. The workers at the DMV said that this occurs at least once a week and they do not run their business well.

Negative experience: My son’s road test was scheduled 6 months ago. I called two days prior to confirm we would be using them for his road test. The morning of his test, no one came. To make matters worse, it was his birthday. He was devastated!! Luckily we drove to the DMV and All Jersey Driving School picked up the slack by taking him for a refresher. He passed and he was happier than ever. Crossroads did call and apologize but that didn’t change the fact that my son’s birthday was almost ruined!

Negative experience: Very disappointed in this company. I called twice on 09/06/2023 for information with no return call. I showed up at their location and the lady that was there had paperwork all over the floor with Client's personal information. I was giving the application and a list of items to bring back. I called again a few times to bring back the paperwork as each time I went to their location they were not there even though their hours of business and voicemail says they are open. I was there again yesterday and they were closed, I called again and left another voicemail. Today I finally get a return call and when I told the lady that I had come to their office multiple times she said "this is a new world, I am by appointment only" I told her that the hours in her door did not indicate that nor the voicemail on their machine. I proceeded to ask for an appointment for the next time that she would be in the office and she told me she didn't have time for this and hanged up the phone.

Fantastic experience: My first phone call to sign my son up was so easy and it gave me a peace of mind that he would be in excellent hands. Scheduling times was super convenient to his schedule. On his first time going out he was nervous scared and very hesitant to go. Only because he was getting into his own head and yes it is very scary but the instructor was extremely patient with him and reassured him that it would be ok and they would start off slow. Before driving away she went over everything in the car, gave him important instructions, reminders, and knowledge. Information they learn in the manual and in drivers Ed class but to have hands on experience and reinforce in person was extremely important. He came home smiling ear to ear so proud of himself, more confident, having a better feeling and comfort behind the wheel. He is so excited to continue. I am so thankful to have assistance in this process and Jodie is amazing. I highly recommend this driving school. The owners are so helpful with any questions and make it very welcoming when signing up. Everyone is so nice and helpful during the entire process. When it comes to taking him for the actual test we will be using those services as well. Hope this helps those looking into driving school for their teens.