Avanti Auto Driving School

Fantastic experience: The best driving school. Instructor is so patient and knowledgeable.

Fantastic experience: Janine was a great instructor and I learned a lot from this driving school. Made me feel very comfortable and ready for the road test.

Negative experience: The course was simple and easy to use but I paid extra for my certificate to be emailed and I did not receive a copy. I patiently waited 24 hours as the website says "courses completed after 3pm will receive the certificate next day." After 48 hours I called to confirm and the woman on the phone said she sent it again. I did not receive it. I checked my spam and nothing was there. When I called back and asked her to please confirm the email address she had on file for me she said it incorrectly and when I corrected her she said "yes, that's what I have." After multiple attempts of her "sending" me the email with the PDF, I said maybe there is an error in the email as I am not receiving it and she said she could not repeat the email to me and that it was incorrect and that's why I am not receiving the email. She said she could direct me to an 800 number. I explained very politely that this is frustrating as I paid for an expedited service and the incorrect email is likely the issue. I asked if we can please just confirm the email address once more since it was repeated to me incorrectly the first time. She proceeded to provide the 800 number for me instead of just working with me to update my email address. She actually told me "I have to go" and hung up on me. The email being incorrect was proven to be the issue after I called the 800 number. I was extremely polite and this is horrible customer service for a VERY simple fix. I do not like to leave negative reviews but to hang up on a customer who is paying a fee for a service instead of using your problem solving skills is unacceptable. Poor customer service.

Fantastic experience: Last week I had the pleasure of taking lessons at Avanti Auto Driving School.My instructor was Janine and she was a fantastic instructor. She helped me get over my nerves, build skills quickly and gain the confidence to drive in traffic and at the speed limit.She is kind and respectful, but very serious about developing skilled ,safe drivers. I can’t recommend her enough.

Fantastic experience: Writing this on behalf of my partner, Mia. She's had a license for several years but did not take to driving because we lived in Miami, where the motorists are NUTS! lol She started driving again and wanted some refresher lessons with a professional. Janine was perfect for the job! She's fun, talkative and puts her students at ease and instills confidence with her demeanor and approach. Within a couple of lessons Mia was on I-95, changing lanes and passing 18-wheelers. Thanks to Janine for her help!