Puget Sound Safety

Negative experience: It’s been very frustrating with Puget Sound Safety, I tried communicating, calling, searching for the proper location due to issues with finding the site as I’m not from the area. I call, the office doesn’t open on weekends despite this being a weekend class. Arrived on time but couldn’t find the site and was forced to forfeit over $350 because of being 20 minutes late. Instructor was incredibly rude, when I said I tried to call, said too bad office doesn’t open weekends. Even a doctor’s office actively charges a small fee, or provides a contact. Yet a weekend class does not offer any call services. No partial reimbursement or makeup class at all for $345 for being late 20 minutes.

Negative experience: The instructor told my son he was probably not going to pass before they even left the parking lot and for him to prove her wrong. She was a bully. He has long struggled with test anxiety and a learning disability. It would have been nice to learn something about what to work with him on; however, after the test, the instructor said she does not talk to parents, seeming angry he was even there. She walked past me after giving me a dirty look and not saying anything about the drive. The other school we went to gave him a sheet with the things he needed to work on with transparent scoring and kindness. I am paying, and I am doing all the practicing with him; he had 3 months of practice. Told him not to come see her for another month. Waste of money and time.

Fantastic experience: Shout out to Vena! She is incredibly patient and kind with her students. Plenty of training and resources.

Negative experience: I am being extremely generous by giving this company 1 star, I wish I could actually give zero, or negative stars lol. They are SCAMMERS. Let me start this off by saying I have parking lot practice experience, nothing crazy, but enough not to stall. I signed up for their Basic Rider Training, I quote their website: "Nothing is required to be ready for this training with the exception of your riding gear". The course will cost you $295, which includes the permit skills and written test. Perfect. Not even an hour in, where half an hour was pretty much their stupid lecture about their rules and learning clutch control (not actually riding), I get kicked out of the course, reason? I was too "distracted" and could not keep up with the group, mind you, I did not stall or drop the bike, I was definitely not the worst there. I was pulled aside (no 1:1 coaching, like other companies offer). I have to admit, learning to maneuver a motorcycle you have never even touched before, with a huge group is nerve racking. I was sent home, without even having a fair chance to try because they assumed I could not keep up with the group. Now here is my beef with this company, they used their judgment without giving me a fighting chance, sent me home, just to refuse refunding my money, and suggesting (or pretty much forcing) me to take a course they call "Intro to Riding", which cost half ($150) and does not include any permit test. How wonderful. Now you ask, are they going to refund your full payment or half of it if you take the course they are suggesting? Nope. Are they going to offer me the option to take the permit skills and written test after the Intro to Riding course? Nope. I would have to pay out of pocket (why would I do that?). I was told that riding a bicycle is a requirement to be able to be considered for this course, even though they never once disclosed that, and I was not the only one that never rode a bicycle before. I would stay away from this company.

Fantastic experience: Honestly lucked out. Had great classmates and Vena was a superb instructor! Was in a group of 7 initially, 2 bowed out early on. With us being a smaller group we got a lot of feedback and a lot more room for the exercises. Range was @ Cheny Stadium, classroom off Steele St. in Parkland. Excellent experience.