Iron Steed Harley-Davidson

Fantastic experience: Just got in town from Germany and was met with service above and beyond! Popeye helped get me solid on downloading my bike and charging up from a battery that wouldn’t crank. Another gentleman helped educate me on clearing a code and I was on my way after a quick stop at the parts counter. If you need anything Harley in the area give them a shout. De Oppresso Liber!

Fantastic experience: Stopped by there this past Saturday to look at one of their new 2024 Heritages. I was actually helped by Thomas R in the parts dept. but he was nice enough to hold the front end for me while I was sitting on it. Sitting on the bike with my feet planted on the ground it felt really natural and I loved it however due to a hip issue I was unable to lift my right leg onto the floor board. He was able to relate to my ortho issue and offered up several possible solutions that could possibly help solve it. Unfortunately they did not have any seats in stock for the Heritage to try out. Again thank you Thomas!

Fantastic experience: Great place to buy a bike everyone thru out the building is very nice every department will recommend this place to everyone

Negative experience: 9-26-24 update My uncle purchased an oil filter and got the wrong one. Lives in Dixon. Called Danielle and informed her. Uncle went back, got charged $2.00, and $5.00 for paper funnels. He said the parts guy said “ma bad.” Some things never change I guess. 9-6-24 update Danielle (parts manager) called me yesterday and we spoke today. She was kind and assured me that they are addressing this and will be a focus moving forward. Thank you Danielle. 9-5-24 This review is for the parts department only, since the retail clothes and sales department are pretty cool and friendly. Every time I give the parts department another chance I get disappointed. Today, I took a battery back and got less than what Dan quoted me, which is ok since it’s a few dollars. Then I picked up a can of wax, which says 10.99, he charged more. I asked, why more and Dan said “it’s what it says in the computer.” But it says 10.99 on the can so it’s a mistake and he just repeated himself. I get that we all go through rough times and maybe Dan is having a bad day so I lifted him up to our lord Jesus Christ and prayed for breakthrough since he was pretty rude. At any rate, seems like they might need help in parts because no matter who is there, is always in a super bad mood. I’m thinking that department is probably overwhelmed and over worked. People spend way too much money in parts to be leaving there with a bad feeling and a sense that they got ripped off. Be clear with pricing, it is what it is and people will pay it. Just have some integrity. I’ve made the trip to Sacramento for parts just to avoid precisely what happened today. I hope there’s some changes made because you serve a pretty awesome community of people here in Vacaville who deserve much better treatment. Thank you and God bless.

Fantastic experience: Fantastic place and staff/people. I walked in with my parents never expecting to walk out owning a bike. But they had just gotten in a 2003 Sportster XL1200C and I fell in love with the bike. Everyone there made it super easy and there was no pressure at all into seeing what we could make work. Kenny the sales guy that helped me was awesome. Looking forward to a continued relationship with Iron Steed and the people there and putting many miles on my first bike.