American Harley-Davidson

Fantastic experience: From Utah and just visiting Buffalo for the bills game. My friends and I always stop in at Harleys whenever we go! This was the best experience we’ve had. John and Joey were very friendly and have great local shop shirts. Didn’t buy my Harley here but wish I had.

Fantastic experience: American Harley is a “TOP SHELF” dealership! Just completed the purchase of a 2024 Street Glide and could not be happier. My salesperson (Scott Hartrich) was absolutely amazing, taking the needed time to answer all the questions I had. His professionalism was second to none as was the rest of the team which I engaged in conversation with. I would highly recommend this wonderful dealership to anyone interested in purchasing a new or used bike as well as obtaining parts or service.

Fantastic experience: I have always been treated so respectfully at American H-D. I have been shopping there for over 20 years. Not just at the purchase of my motorcycles, but also when I go for service. I wouldn't go anywhere else. I would Highly recommend American H-D to my family and friends. And I have!

Fantastic experience: These guys are awesome. Everyone at American is extremely knowledgeable and takes pride in what they do. This genuine approach makes a person, interested in Harley Davidson‘s, feel like family upon entering the doors. Scott and Team, Thank You! Paul P.S. I purchased a 2016 Harley Davidson Sportster 1200 Custom that is just an absolutely amazing machine, couldn’t be happier.

Negative experience: *In response to the reply from American Harley-Davidson: I will take a refund, you can mail me the check to my address you have on file from when I purchased the above referenced Helmet and Motorcycle in the summer of 2022. I believe you are missing the overall point regarding your operation though. I purchased one helmet from you, and one Helmet from Cycle Gear (an online retailer with brick & mortar in PA). They had the courtesy to let me know the Helmet had been recalled...you had the same opportunity...however you were perfectly fine allowing me to ride with a Helmet that was recalled at least 5 months ago. Lucky for me Cycle Gear is a squared away company that pays attention to equipment recalls when they are the merchant processor of the transaction for said equipment. Again, you chose not to inform me of the recall...and I would have been still using the Helemt had Cycle Gear not reached out. Then when I called your company to ask about the recall, I was told to contact the Manufacturer. I'd imagine you have other customers out there riding on recalled equipment that you have sold. The recall for these items was between 2021 and 2024 alone....Do you have a process in place to alert these other customers? -------------------------------------------------------------------------------------------- (Original Post Below) Typical Sales floor that prioritizes money over customer service. Family run business that isn’t equipped to operate in 2024. Sold me a HD-X07 overpriced helmet along with my overpriced motorcycle. A helmet that has since been recalled. The shop couldn’t be bothered informing their customers of this recall though. They couldn’t be bothered to offer a refund and ship the defective product back to the manufacturer. I don’t mind paying a premium, however, the concept is that it comes with a strong customer service package that enhances the customer experience. Instead the company is hiding behind the manufacturer and (shocker) prioritizing themselves over the customer. My advice? Buy all your gear online. The only reason I discovered I had been using a recalled Helmet was from an online retailer (with brick & mortar locations in PA) that I purchased a separate helmet from at the same time. So yes, there are companies out there that are willing to prioritize their customer's safety. -------------------------------------------------------------------- *In response to the reply from American Harley-Davidson: I will take a refund, you can mail me the check to my address you have on file from when I purchased the above referenced Helmet and Motorcycle in the summer of 2022. I believe you are missing the overall point regarding your operation though. I purchased one helmet from you, and one Helmet from Cycle Gear (an online retailer with brick & mortar in PA). They had the courtesy to let me know the Helmet had been recalled...you had the same opportunity...however you were perfectly fine allowing me to ride with a Helmet that was recalled at least 5 months ago. Lucky for me Cycle Gear is a squared away company that pays attention to equipment recalls when they are the merchant processor of the transaction for said equipment. Again, you chose not to inform me of the recall...and I would have been still using the Helemt had Cycle Gear not reached out. Then when I called your company to ask about the recall, I was told to contact the Manufacturer. I'd imagine you have other customers out there riding on recalled equipment that you have sold. The recall for these items was between 2021 and 2024 alone....Do you have a process in place to alert these other customers?