Hooligan Harley-Davidson

Fantastic experience: Very nice shop, very friendly staff. Got a lot of useful info on the happenings in Alabama, since we are moving up here.

Negative experience: I recently took my bike in for a new front tire. I dropped it off on Saturday morning. Later that day I got a text saying that my bearings were bad and needed changing. I told them to do it. I went an picked it up on Sunday. When paying with my credit card, I was told there would be a fee of about $24. I thought they were kidding and asked to speak to a manager. The manager told me that they had switched systems about 3 months ago. So I spent nearly $800 only to be charged a fee. Total rip off. When I looked at my bill, I was charged an hour labor for the tire and an hour labor for the bearing replacement. When I asked to see the rate, the person at the desk pulled up a sheet that showed bearing replacement. It had two times, one for the wheel on (1 hour) and one with the wheel off (.5 hours). I asked if since the wheel was off for the tire replacement, why was I being charged the full hour. The person said she would have the manager call me on Tuesday. Well come Friday (today) I still had not received a call, so I called and asked for the service manager. I spoke to Brad and explained my question. First he said there was no sheet that showed the hours for a procedure and then said I should have been charge 1.5 hours for the bearing replacement because my bearing were broken and it supposedly took the mechanic longer. I then asked again about a chart showing the hours for a procedure and he said there was no such thing. I bought my harley (2009) here before it was a Hooligans and have had it serviced/repaired numerous times over the years. I 'm sorry to say that I will not be coming here again.

Fantastic experience: It's HD! What you would expect from a full service HD dealership.

Fantastic experience: What another great experience at Hooligan Harley. It was my second time purchasing a bike from them but my first new Harley. Olivia was top-notch from the start. She led me through the process the whole way. From the sales team to the GM were involved in the process. Thank you guys so much and I appreciate all you do.

Fantastic experience: I had a problem with my bike on a 7500 mile trip we were taking. Stopped at other Dealership and they did not have time for me, I drove the bike to Hooligan Harley Davidson. They worked me in and fixed my bike to get me back on the road very quickly. While I was in the Service Department, I seen the Awards for Shop Performance that they have received. I understand the reason they have a lot of these Awards. Great people and fast service. Thanks so much for working me in and keeping me on my tight schedule.