Hooligan Harley-Davidson

Fantastic experience: Very nice shop, very friendly staff. Got a lot of useful info on the happenings in Alabama, since we are moving up here.

Negative experience: I recently took my bike in for a new front tire. I dropped it off on Saturday morning. Later that day I got a text saying that my bearings were bad and needed changing. I told them to do it. I went an picked it up on Sunday. When paying with my credit card, I was told there would be a fee of about $24. I thought they were kidding and asked to speak to a manager. The manager told me that they had switched systems about 3 months ago. So I spent nearly $800 only to be charged a fee. Total rip off. When I looked at my bill, I was charged an hour labor for the tire and an hour labor for the bearing replacement. When I asked to see the rate, the person at the desk pulled up a sheet that showed bearing replacement. It had two times, one for the wheel on (1 hour) and one with the wheel off (.5 hours). I asked if since the wheel was off for the tire replacement, why was I being charged the full hour. The person said she would have the manager call me on Tuesday. Well come Friday (today) I still had not received a call, so I called and asked for the service manager. I spoke to Brad and explained my question. First he said there was no sheet that showed the hours for a procedure and then said I should have been charge 1.5 hours for the bearing replacement because my bearing were broken and it supposedly took the mechanic longer. I then asked again about a chart showing the hours for a procedure and he said there was no such thing. I bought my harley (2009) here before it was a Hooligans and have had it serviced/repaired numerous times over the years. I 'm sorry to say that I will not be coming here again.

Fantastic experience: It's HD! What you would expect from a full service HD dealership.

Fantastic experience: What another great experience at Hooligan Harley. It was my second time purchasing a bike from them but my first new Harley. Olivia was top-notch from the start. She led me through the process the whole way. From the sales team to the GM were involved in the process. Thank you guys so much and I appreciate all you do.

Fantastic experience: I had a problem with my bike on a 7500 mile trip we were taking. Stopped at other Dealership and they did not have time for me, I drove the bike to Hooligan Harley Davidson. They worked me in and fixed my bike to get me back on the road very quickly. While I was in the Service Department, I seen the Awards for Shop Performance that they have received. I understand the reason they have a lot of these Awards. Great people and fast service. Thanks so much for working me in and keeping me on my tight schedule.

Fantastic experience: Great people very helpful with everything we needed

Fantastic experience: Amazing experience. I bit off more then I could chew. Usually this would cost the loss of value and tons of hassles. Let me explain. I purchased a bigger bike than I could handle. Returned it the same day. Scared myself so much that I thought I would never ride again. Fortunately, Glass was my salesperson and this guy went WAY above and beyond to help me find a bike I was comfortable with. I was determined to get on a bike one more time before calling it quits. Glass was with me every step of the way. No rushing, no pressure, just the desire to help me get back on the road on the right bike for me. We found the perfect match. It felt right and Glass cheered me on. I would ride again. Finance: Jason stepped up to make my dream come true without having to lose an arm and a leg in the bike exchange. He really worked with me to get me what I wanted without soaking my bank account. I am forever grateful to the best salesperson, Glass, and Jason in Finance for treating me like the only customer in the store on a busy Saturday. A nightmare became a dream come true. Thank you Hooligan Harley! 60 years old and a first time Harley rider... Dreams DO come true.... Jay

Fantastic experience: Great selection of bikes and great service. They gifted me a helmet bag.

Fantastic experience: Had a great experience! Our sales rep Lisette made us feel right at home. We had our eye out on a certain bike and she put us right on it! Would definitely recommend Hooligan to anyone looking for a motorcycle.

Fantastic experience: I am very pleased with the overall service.... customer satisfaction was #1

Fantastic experience: We had a great visit, and I had some great conversations with some cool people. Everyone here at Hooligans Harley-Davidson thanks a lot for a wonderful time

Fantastic experience: Went to get a part and came home with a Harley! Olivia was awesome sales associate. She listened and understood were I was in what I wanted and was willing to spend. And she helped me tremendously. Gunner in parts is always on the ball on finding parts. Skoot and his brother in fiance were awesome and helped me. The take away is that at no time was there any pressure. This is the second Harley that I bought from there and will not be my last!

Fantastic experience: They were very nice and explained all departments as well

Fantastic experience: My salesman Cody was great, he heard my concerns and put forth his best effort to cater to them. The closing could've went a little slower and more thorough for my liking but overall they all seemed like genuine folks and I'm ultimately happy with the bike.

Positive experience: Update: I probably wouldn’t trust the clothing department to order anything for me. Was told it would be a few days and so far it has been 3 and a half weeks. Let me say I thought I got a good deal on a bike this is my second purchase from hooligan which is a pre owned 21 sportster s. Went over the service records with them on everything that was done to the bike everything checked out. What I didn’t notice at the time of the sale was there arnt any tag lights on the bike. Got pulled over with a verbal warning but yea. The bike is suppose to be driven to El Paso at the end of the week and we are missing the tag light so this should be fun. Let me add be careful with pricing wise their clothing side stays in line with Harley Davidsons website but the parts department over prices things (I.e. jump box on Harley Davidsons website is 139 vs hooligan is 179 Sales day was great and my sales rep was awesome, had some issues getting in touch with sales management after the sale but I’ve let that go. Edit: so I started my road trip and when I bought the bike I was told it had heated grips, imagine my surprise when I go to turn them on this morning and get nothing, I’m personally getting more and more disappointed in the transaction the more I’m on this bike. Absolutely love the bike but I’m not loving the lack of thoroughness from the dealership and things not being what they said they were suppose to be.

Fantastic experience: The lady in the clothing department was so nice to me. Thank you so much

Negative experience: I bought a 2021 roadking special 3 weeks ago rode it home Saturday woke up Sunday rode approximately 50 miles and my throttle stopped responding I got the bike towed back to the shop only to be told 3 different mechanics had rode the bike and couldn't find any problems. I left the store Sunday the bike did the exact same thing I called Ben and he seemed clueless not to mention I asked to speak to the manager Sunday at 3 no return call called again today at 10 was told he was in a meeting only to hear nothing all day. Definitely worst experience purchasing anything

Fantastic experience: Glass & Scoot got me on my new bike with everything that I was looking for such as price & amenities for a second rider.

Fantastic experience: Lost a turn signal lens on a giant pothole on an Alabama interstate highway (what a surprise) and they had just what I needed.

Fantastic experience: Good staff with lots of knowledge and experience and when you’re at Hooligan Harley your family. Weather your a first time motorcycle owner or not, the staff is there for you.

Positive experience: Sales people don’t bother to return your phone calls because lack of communication

Fantastic experience: Even though my wife wouldn't let me buy a new bike through these guys; glass and cody went above and beyond to try to make a deal with me. These guys will work with you to get you the bike you want! They earned my next deal even though I'm from Ohio. I will deal with them in the future.

Fantastic experience: They replaced my engine in my vrod. They do all my service work from tires to oil changes. All super friendly and prompt. Only Harley shop I would use. Love em

Fantastic experience: I visited Hooligan Harley Davidson this past weekend during their bike night and they put on an awesome event. If you are ever in town recommend stopping by and if you need help with apparel ask for Angie Campbell. She was very helpful.

Fantastic experience: Lisette is not only an awesome sales consultant but a great person. She is very knowledgeable of the Harley products which helped us in the decision to purchase. Skoot worked the deal in no time!!! My husband’s first Harley and he absolutely loves it!!! But most importantly, he has gained a new friend and family base thanks to Hooligan Harley-Davidson!!!! Thanks for the superb customer service.

Fantastic experience: Hooligans was awesome!! I didn't have a helmet at the time of purchase so they delivered it free to me the next day!! Everyone in the building were awesome people and Peyton was a great salesman to work with!!!

Fantastic experience: Purchasing a bike from Hooligan Harley was as easy as it gets. Everyone I had contact with was friendly, polite, and useful. If you are in the market for a HD I would personally recommend contacting Hooligan Harley especially Evan! Great job Hooligan and keep up the great work!

Fantastic experience: Went in for my 1k oil change and they had me in and out within 2 1/2 hrs. Definitely will be doing more business with them!!

Fantastic experience: Have came in the store located in Oxford Al several times and the employees are welcoming and very informative…BUTTT a big shout out to Lisette Mercado! Very hard working and persistent and great at her job!

Fantastic experience: Just bought a new road glide ultra, Payton was awesome highly recommended. The entire Hooligan staff are extremely nice and helpful made the purchase super easy. Go on down and signed up for the best purchase of your life.

Fantastic experience: Peyton went over all the available options with bikes and financing and decided on the 24 breakout which I love the ride!! Can't go wrong!!

Fantastic experience: Payton was great! Very well informed and if he didn’t answer he would get one for me! Definitely would recommend going to him to purchase a bike

Fantastic experience: Stopped in on my way from WV to AL for a poker chip and browsed for a couple minutes. Placed my two chips on the counter, telling Angie in Motorclothes I would be purchasing them but was afraid I'd set them down somewhere while looking and forget where. When I came back up to pay, I started chatting more with Angie making a retail HD connection via my ex who was Service Manager at the HD back home near me. I pull out my wallet but Andi picks up the chips to hand over to me saying "Well, here's Hooligan's gift to you, on us." A very likeable, down to Earth extremely sweet employee like that goes far

Fantastic experience: Service was great!! All the guys at holligan were cool and laid back they are good at talking you into wanting a new bike lol

Fantastic experience: Great dealership. We arrived an hour before closing ( thought they were open later, my era) and they stayed close to two hours after close to complete the deal. All employees were happy to help and never seemed annoyed. They ran several Numbers for us on a couple different bikes for us to make our decision. I feel Like we made a great decision and will definitely recommend them to others.

Fantastic experience: Make sure to stop here!! The staff,espically Haley Jones, was so friendly. She was sweet and helpful with our purchases! Great selection of merchandise and bikes.

Fantastic experience: I had one of the best experiences at the Hooligan Harley-Davidson dealership. Haley & Angie were so professional with advising and ordering the best helmet for me which I consider to be an extremely important piece of equipment while riding. They were the best!! I was also given a chance to ride a fat boy and a 2024 SG with the helmet of choice due to Skoot and Glass! Can't express my gratitude enough for all of the Hooligan Harley-Davidson teams support and help.

Fantastic experience: These guys are so good I came from Georgia to just look at some motorcycles. I ended up buying it because they gave me such a great deal! My salesperson was Madison and the general manager was Eric and all the rest of the crew at the service department, parts department, and merchandise department are all really really nice! Great place to buy your motorcycle and to get your motorcycle serviced.

Fantastic experience: I'll give these guys 5 stars for sure and 10 if I could! Great bunch of guys to work with. Hunter Glass was my salesman, a little new to the game but was knowledgeable. It's was my 2nd Harley-Davidson purchase and I'll go to these guys from now on. I'd rather ride over an hour away to these guys than drive 15 minutes down the road to the H-D dealer near me! Just a much pleasant experience! Sorry local H-D some people you have there just ruined our experience with you guys! HOOLIGAN H-D YOU GUYS ROCK!!

Fantastic experience: Best place hands down. It was so easy to purchase a bike from them. We partied talked and got to know everyone. All I can say is What ya waiting on to visit them, you will not be disappointed!!!

Fantastic experience: We came all the way down from NY and these folks at Hooligan treated us like we were family. Angie is the most personable and helpful HD employee I’ve ever met. We spent two hours here talking about bikes and riding with everyone. Solid place with solid people. WFFW!

Fantastic experience: I recently took my '95 Harley Davidson Sportster to Holligan Harley Davidson to b repaired from it being stolen from my home, this is my first Harley to own although I've rode for many years but still my first one to personally own so I had full coverage insurance from the day I bought it which was a very smart decision as it turned out but it has taken almost 3 months for the insurance company, Hooligan n myself all getting on the same page, I was about to give up n pay for the repairs myself but during all this time without my bike my frustration was getting the best of me but luckily I met Dani the angel in the service department an when I call her an angel I truly mean these words because her kind words n dedication towards helping a crazy customer like me stay sane through the nightmare speaks volumes of the person she is n I personally can't thx her enough, she calls n sends me txt messages to let me know everything that is taking place with my bike to help keep me calm n at ease, without her kindness n dedication I don't think I could have kept my cool as well with my insurance company n I personally wanted to let Harley Davidson Corp.as a whole to know what a fabulous n incredible employee they have in this lady and she truly deserves recognition for all she does, she is one if Hooligan Harley Davidson's greatest assets...thxs again Dani...... A forever customer, Sandy Ramsey Morrow

Fantastic experience: Coach mitch and coach Greg was great at the riding Academythey made it fun and educational. Anyone new to riding should take the classes here.

Fantastic experience: Salesman Glass was absolutely kind and super easy to work with. He did everything he could to help me out and did it quickly. He deserves more than a 5 star rating if I could do that. He's fantastic. Would recommend him over any HD employee, Hooligan or not.

Fantastic experience: Great people great bike. Glass and John were great to deal with. Scoot too he is awesome

Fantastic experience: Stopped in Friday looking for a jacket and Angie in motorclothes was a great help. Super nice lady.

Fantastic experience: All the employees were very helpful and friendly. She found exactly what we needed.

Fantastic experience: Ms. Rainwater provided exception customer service and was very knowledgeable of the HD line of bikes.

Fantastic experience: Awesome people, friendly and helpful atmosphere. They are also community and charity friendly having many rides to benefit local groups.

Fantastic experience: My experience at the Hooligan Harley Davison store in Oxford Alabama was absolutely amazing Angie was so patient and professional and very courteous. Highly recommend visiting them for all your motorcycle needs. The accessories and clothing selection was really great. Stop by and ask for Angie or Carl the manager they’re Awesome

Fantastic experience: Best experience I’ve ever had!! Everyone was very knowledgeable and did anything and everything to get us on the bike we wanted. Shout out to skoot he definitely knows his job and how to treat his customers. Thank you to the whole hooligan family. Y’all do outstanding work glad to be part of the family!!!!

Fantastic experience: We drove over to Hooligans from Atlanta, it was worth the trip! Stephanie and Haley were amazing! They were so helpful, we went for a fun ride and Tshirts, came home with a lot more! we will definitely go back!

Fantastic experience: I had the absolute best experience picking out and purchasing my Harley at Hooligans. Hunter Glass went above and beyond when it came to me getting the right Harley. If anyone is looking for a Harley Hooligans is definitely the place to go and Glass is the man to see.

Fantastic experience: I went to the dealership interested in a used bike, after talking with the salesperson of the pros and cons of new verses used the better choice was new. These guys and gals are top notching at what they do. Thank you hooligans for my 2023 Street glide. See you soon

Fantastic experience: Just purchased a 2022 harley davidson sportster fourty-eight from hooligan. It was the best experience. I felt welcomed and apart of the family. The celebration of my purchase and me becoming a hooligan member was something else. My sells rep was very helpful in helping me find the right bike for me and what i was looking for. And they were very helpful and patient in helping me find the right helment and gloves. I walked in just to buy a helment and gloves and sign up for the riding academy and ended up leaving with a brand new harley. I highly recommend buying from hooligan harley davidson if your looking to buy a bike.

Fantastic experience: Glass at Hooligan Harley Davidson was awesome, he was super friendly and really helpful especially if you have never driven a bike he helped me find the fit for me.

Fantastic experience: I purchased a 2008 heritage from them and the sales staff here worked incredibly hard to get me the bike I wanted and the deal I could handle. I will be going to these guys for all of my future Harley Davidson needs. I highly recommend Glass as a salesman, extremely friendly and highly knowledgeable about the products he’s selling.

Fantastic experience: Sad that they removed the benches, not sure why though. Bikers always need a place to kick back for a few after a long ride. Great place but bring back the benches!

Fantastic experience: Hooligan Harley is the place to go! Friendly service and always greeted with a smile. Make sure to stop in to stop in and see Hailey and Stephanie in motor clothes. They were really helpful and easy to work with!

Fantastic experience: I had an awesome shopping experience on my visit, Stephanie and Haley were both very exceptional and very pleasant to work with.....thanks gals

Fantastic experience: Stephanie was absolutely amazing helping me from across the country for my husbands birthday, whose biker name is Hooligan. Kind. Helpful. Friendly. You all are incredibly lucky to have her!

Fantastic experience: Great place and great people! Stephanie & Haley seen me looking at helmets and immediately ask if I needed help. I told them yes, and helped me get the right size helmet and the one that I liked the best. They didn’t have the helmet I liked in my size, but they were able to get it shipped to the store by the time I needed it by.

Fantastic experience: Stephanie and haley are the best. Great selection of clothes. I come once a week to check out the new stuff.

Fantastic experience: Stephanie and Haley are my personal shoppers. Great employees. Service department is awesome as well.

Fantastic experience: Stephanie and Haley are a great asset to your company. They were most helpful.

Fantastic experience: Stephanie and Haley helped me shop on vacation. On our way home we stopped to shop again because we absolutely love them! Best employees ever!

Positive experience: Sales guys a little pushy. Maybe wants to sell the bike they have instead of the bike you need. And very expensive bikes. But very friendly people. Price of bikes didn't reflect in star raitng ' Not there fault the bikes are expensive.'

Fantastic experience: Called up here to get a replacement helment, Stephanie was very helpful and professional!! Trust the guys everytime when it comes to customer service!!

Negative experience: Updated review from 5 stars: I brought my bike in on multiple occasions. Thought I could trust the mechanics with my main concern of a vibration issue. First time I brought my bike in, poor communication and had her for over 4 months. New tire installed and they forgot to balance and then wanted to charge me for their oversight. Vibration still not fixed. Fixed the ignition and paid for a new stero system. Now fourth time back to the shop for the same vibration issue to find out it's the crank shaft and over 6k in repairs. I wouldn't have put any money in her if they would have diagnosed the problem right the firkst time. Over 2k spent and wasted. Beyond disappointed! We even traded in our other bike for a new one. I'm not one to take bad reviews lightly and with so many multiple bad experiences i had to update my review. Im so disappointed Beware...I will not be giving them any of my business.

Fantastic experience: Absolutely one of the best Harley dealerships I’ve had the pleasure of working with. Cody is the man to go to if you want the best test ride experience but be warned, you will be going home with a bike. Can’t say enough good things about the entire staff and looking forward to riding there again.

Fantastic experience: The folks at Hooligans are always friendly, helpful and they are not pushy in any way. They will work for your business.

Fantastic experience: Cannot recommend Hooligan Harley Davidson you enough. Cody and the rest of the team were very helpful in getting me on the right bike with the right gear. 10/10 service.

Fantastic experience: As a previous motorcyclist, I was pleasantly surprised by the store and that you could take a motorcycle driving class here. It was a great store to browse inside and out. Madison was super friendly, cute, and left an impression to come back Hooligans if I decide to ride again.

Fantastic experience: Angie Campbell created a phenomenal shopping experience, she went above and beyond. Because of her Hooligans in Oxford is our new favorite Harley-Davidson store.

Fantastic experience: Very welcoming atmosphere ! Salesman was great as well as every person I talked to in every department. This is where I will go for all my Harley Davidson needs.

Fantastic experience: Great salespeople. Great customer service and support. Highly suggest to anyone in the hunt for a good deal on new and/or pre owned Harley Davidson…Hooligan is A+.

Fantastic experience: I was riding from NY to MS and noticed my back tire had the cords showing. I went to the service dept was greeted with a smile and great service. I was in and out in less than 2 hours. This place is amazing. Thanks to everyone there

Fantastic experience: Love this place great guys there...y'all go see Cody or hunter they are good at what they do and extremely helpful....

Fantastic experience: Great sales team. Cody and Jason helped out tremendously thank yall. - Mike 16 Dyna Street Bob

Fantastic experience: Great value for your money. Awesome employees and good location..

Fantastic experience: One of our favorite harley dealers. They have a huge selection of bikes in stock and the apparel department is fantastic they actually carry real plus sizes for women and men. Knowledgeable staff.

Fantastic experience: Angie was extremely helpful. She saw to our needs very quickly. Great store, lots of items to choose from.

Fantastic experience: This location has great people and a great riding academy. When i took the course, was taught by Mike and Brian, they taught me what to donin case of a lay down. I ended up laying my bike down and what they taught me there most likely saved my life in my wreck.

Fantastic experience: One of the nicest dealers i have been in. Stopped going to dealerships due to be harassed the whole time to either buy or sell current bike. Was asked once and wasnt bugged about it again. Just an all around good experience here

Fantastic experience: We walked in at the last minute before closing and Stephanie was kind enough to stay open and let myself and all my customers pick out the T-Shirts we all wanted. Great staff!

Fantastic experience: A experience you’ve never had anywhere else. I love walking in there!! Great people!!! Go experience it yourself!!

Fantastic experience: Very knowledgeable and great customer service, especially for first time riders!

Fantastic experience: Stopped in while a group of us were on a ride. Stephanie rocks, she provided us with a great experience, and I look forward to going back.

Negative experience: Harley prices are out of control. The riding school here is nothing but a sales pitch

Fantastic experience: My wife and i were recently in the store. Ms stephanie blankenship took very good care us. She took the time to listen to our needs and made sure she did everything in her power to deliver great customer care. Thank you again stephanie.

Fantastic experience: Haley in motor clothes is the best. She was so helpful in helping pick out a great jacket and helmet! Ask for her next time you go!

Fantastic experience: Hunter and TJ were GREAT!!! The best and most seamless buying experience I have ever had!!! If you want a new or used Harley these guys are the place to go!!!

Positive experience: Found good prices on women’s vests and hats. Also got the bike serviced for Bike Week. Helpful staff.

Fantastic experience: Stephanie, Haley and Don Terry are great took care of a bike deal and hooked us up with some swag

Fantastic experience: I visited their stores, while looking through out Stephanie asked if I needed help. She was amazing. Looked for items, sizes. Just a great assett to the Hooligans Team. She made my experience great. Polite, knowledgable, simply easy to work with

Fantastic experience: We were in town and stopped because why not we went to the motor clothing and met the lady working back there and she was by far the most helpful person at any dealership we have ever been helped by I don't know what her pay is but they need to make sure she is paid well enough that she doesn't ever leave the selection of bikes was really strong when it comes time to upgrade my bike they will be in the category of places I will look at to spend my money Thank you for a awesome experience from a family on vacation from Ohio

Positive experience: Nice location, close to interstate exit. Clean store. Friendly staff. Large selection of items in all departments.

Fantastic experience: Haley is the best ever she sold me lots of stuff & I plan to back everyday to shop because she made my day. This is the best harley shop ever. Stephanie is cool too!

Fantastic experience: You get absolutely every penny of what you pay for here! Parts and service are absolutely elite! Learned a very expensive lesson on who to trust with your bike recently. Took our 2010 Harley to a local shop (Haynes Motor Sports in Anniston, Al.) We got a good quote, paid in full to pick up a bike that was almost inoperable due to damages. Not to mention being harassed by his secretary. Thankfully, the master mechanic at Harley Davidson was able to repair these damages and return our Harley back to us in a timely manner and running like a dream. Status updates were frequent and very well communicated. The attention to detail with this matter was outstanding. Will never take our bike elsewhere.

Negative experience: Everybody can expect to get screwed by harley. The most dedicated harley people will agree. The screwing that I took from Hooligan should be criminal......you will pay!