AAA Central Penn

Name: AAA Central Penn
Address: 984 Isabel Dr, Lebanon, 17042, US
Telephone: +1717-273-8534
Rating: 8.1

984 Isabel Dr, 17042, Lebanon

AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Visit our Lebanon branch today to find out what we can do for you!

Opening hours

sunday: (closed)
monday: 9h-17h
tuesday: 9h-17h
wednesday: 9h-17h
thursday: 9h-17h
friday: 9h-17h
saturday: 9h-13h

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Photos of AAA Central Penn

Our comment from DrivingSchools.Directory about AAA Central Penn:

AAA Central Penn is dedicated to providing a range of services for its members, including car insurance, travel assistance, and notary services. Many customers have praised the friendly and knowledgeable staff, highlighting their willingness to go the extra mile for client satisfaction.

Positive Aspects:

Excellent customer service with staff often described as friendly and helpful.
The Lebanon PA office is noted for its convenience and professional staff.
Members appreciate the added benefits, such as free passport photos and quick emergency roadside assistance.
Efficient handling of car title transfers and registration.
Long-term members express satisfaction with the value provided by the services.

Areas for Improvement:

Some users reported lengthy wait times, both in-office and on the phone.
There were a few instances of less-than-pleasant front-line service experiences that detracted from their visits.
Website functionality has been criticized, particularly for online membership renewals.
The need for more accommodating hours and staffing during peak times has been mentioned.

Despite these concerns, AAA Central Penn continues to strive for better service and invites feedback to improve the overall member experience.

AAA Central Penn: Reviews

4/5 (53 Reviews)

The most recent reviews on Google

Justine Neidig Published on Google

2 years ago

Negative experience: Beware. Was with AAA of Schuylkill county for my car insurance needs for 23 years moved to Lebanon switched to AAA central Penn and 9 months later I needed them out of my life. SCOTT TUCKER IS THE WORST WHEN YOU NEED HELP SO PROGRESSIVE STOPS RAISING YOUR RATES. QUICK TO SELL YOU A POLICY AND THATS ALL HES GOOD FOR BECAUSE YOUR ON YOUR OWN AFTER THAT.

AAA Central Penn

Justine, I am so sorry about your experience with the insurance team at AAA Central Penn . We failed to give you the peace of mind you deserve and I want to hear what happened in an effort to resolve this. I can be reached at 1-800-421-4552 ext. 2700. I look forward to speaking to you soon.
Kelly Greene, Insurance Manager

shirley kohr Published on Google

2 years ago

Negative experience: My online experience to renew my membership was a total disaster.

AAA Central Penn

Thank you Shirley for reporting your online experience. I am so sorry that it was a total disaster. We are working to improve our website to make it more user friendly, I encourage you to stop back in a few months and give it another try, or you are always welcome to come into our branch to renew your membership and let us WOW you with our customer service. Hopefully next time you can give us a 5 Star review.

Steven Kleinfelter Published on Google

2 years ago

Negative experience: Terrible front line service. Had to wait till for the clerk to got off his phone. Then stand there for 15 mins. Put some stools out front for people who worked all day. Not impressed with this location.

AAA Central Penn

Thank you Steven for taking the time to leave a review. I am sorry that you had to wait 15 minutes for service. We do pride ourselves with great customer service at this location. I am sorry that you were not offered to have a seat in our waiting room until your turn.

Lisa Root Published on Google

2 years ago

Negative experience: First impression of a business is at the front line. Felt like we didn't belong there and was an irritant to the quiet when we walked in. Was told we needed an appointment when the app clearly stated "walk in". When explained there was lack of an option for said appointment we were being treated like we were lying. When people are paid to represent a company they really should be more kind. For the record, these young autistic kids are now trying to function in society as adults, and you completely just gave a front line view of what to expect towards the future. Choose a more kind approach to people visiting your establishment and it will go a long way.

AAA Central Penn

Lisa – Thank you for taking the time to leave your feedback. We would welcome the opportunity to discuss your visit, so we can use this as a learning experience. Please feel free to contact the office and ask to speak with the Manager.

JamieLynn Murray P.A. Published on Google

3 years ago

Positive experience: Dbl ✔️ hrs before you go, they close early during the week.

AAA Central Penn

Thank you for taking the time to post this information. It is true currently we are closing earlier Tues, Wed and Thurs. If you have any questions / or are in need of roadside assistance our contact center would be happy to assist you.