Learn-Well School of Driving

Negative experience: I have had pretty good experiences driving with Alex, Chance, and Lou, and terrible experience driving with John. He was consistently 15 minutes late, and he never apologized. Instead, he is informing you of his delay with a vague text like ''.. driving school will be there shortly.." Even at my early classes with him, he was getting frustrated if you were to ask him something, replying with, ''we went through that', or ' do you understand what left and right is?', and then with his assessment ''you are never gonna pass your test''. I did not and will stop wasting my money there. Last time I drove with him, he wouldn't even let me start the car before I had paid him another 14 dollars in my balance. He never compensated my money for being late 15 minutes out of a 50 minutes class. He consistently has an intimidating tone, which only increases my anxiety. Hope he will read this and improve with his next students.

Fantastic experience: Both the instructors that I got, Alex and John were great at what they do! They gave spot on instructions and tips, that really helped me pass the driving test in one go. I would definitely recommend learnwell as a driving school. On the negative, it is difficult to contact the school, say to book the final road test. But they got back to me after trying few times over couple of days and leaving voice messages. Maybe the tip is to call early around 9 am!

Negative experience: Beware, Absolute Scammers!!! See pics for full details as there's a char limit for reviews! I paid for 6 driving lessons, 1 road test with prep package in April of this year. Each driving lesson is 50 mins, which includes the time to/from the driving school, so really you're getting 30 mins of driving practice. I only used 4 driving lessons, all taken within a week. I took lessons with Lou, John, Craig, and John again, in this order. Craig was the most patient and helpful instructor as he understands how to explain things in ways that beginners could easily digest. He did a lot of demonstrating when explaining things to watch out for. Unfortunately, Craig is always booked so for the last lesson I booked Alex, but for some reason, John showed up. For both lessons John was approx. 10mins late each time, but instead of making up for the time lost, he'd still end the lesson right on time. This doesn't make any sense as there already wasn't a lot of actual driving practice time. John in the first lesson seemed patient and helpful in giving out driving tips. However, in the second lesson with him, he was a completely different person (or maybe showing his real self this time) as he was very aggressive & impatient when teaching. At this point, I've only had three driving lessons, which actually felt like 1 (Craig's lesson) because the other instructors were just not good at conveying much. At many times throughout the lesson John was very agitated, flat out scolding and throwing up hands, for what? If I'm a great driver, I wouldn't be sitting in the car trying to learn from him. I was giving my best but John was acting as If I was driving recklessly. Regardless of what my driving background is, it doesn't warrant John's nasty attitude toward me, especially when I've been very attentive to him, not driving recklessly, and kind to him. Practice makes perfect so not getting everything within 30 mins is entirely ok, but John makes it as if the world is about to end if I don't become the best driver under the 30 mins of his instruction. After this disgusting experience I thought this school is not worth my money & time. Although I still had 2 driving lessons + 1 road test with prep package, their refund policy (see attached pictures) is that unused services are fully refunded. The remaining services were unused/unbooked and hence are not subjected to any cancellation fees. I kindly let them know my desire to get refunded for the unused services on 4/26 via email and voicemail. After three weeks of no replies, I filed disputes with my bank so that I can reach the driving school through my bank. Unsurprisingly, they responded to the disputes on 6/13. I called to which Lou finally picked up and told him I will withdraw all disputes if they refunded the unused services. Lou agreed so I called the next day to withdraw the disputes. I emailed the driving school again in mid July to see what's going on since I got no replies. Lou replied insisting that I hadn't withdrawn the disputes. I called my bank again to find out that the disputes were in fact withdrawn several weeks ago, but they were reopened by my bank, without my authorization. I suspect my bank reopened this because, perhaps, other people were also opening similar disputes against this driving school. Since I agreed to withdraw, I asked the bank to close the disputes and sent the driving school proofs of the withdrawals on 7/17. I received a check of $231 (should be $308) on 8/14 only after I kept emailing them about my refund, which I made clear was $308 with the breakdown detailed too. Scammed of $77 and 3+ months of my precious time. This entire time I only want to resolve this with them amicably as I know managing a business isn't easy, but near 0 communications for 3+ MONTHS is inexcusable. This isn't even about the money. It's their entire business model and unprofessionalism that I'm going after because it seems like I'm not the only and last one to be scammed by them! I will be taking legal actions as I'm very tired of being professional in this entire ordeal.

Fantastic experience: Excellent instructors, especially Craig! His guidance and patience made all the difference in building my confidence on the road. A big thanks to Alex and John as well!

Negative experience: Although they did teach me to drive well enough for me to pass the road test, the organization and professionalism of this business are abysmal. I agree with the other negative reviews. For how expensive these classes are ($77 per 50 minute lesson), the customer service is unacceptable. Towards the end of my experience with them, I was continually accused of owing them money for a lesson that I had already paid for weeks prior. After 2 weeks of calling and emailing to sort it out, they ghosted me. I was supposed to take my road test with them but never got a response to my calls or texts about setting it up. Luckily I was able to take the test with a friend’s car. Instead of giving your money to Learn Well, I recommend asking any friends you have who are good drivers and paying them to teach you.