Austin Driving School

Fantastic experience: The best driving school! I passed the driving test here.

Negative experience: I'm stopping by to share my experience with this crew of scammers and to warn anyone who hasn't encountered them yet. Last year 2024, on November 28th, I booked a road test for $85 at the Menchaca location. The amount was immediately charged to my card. When I realized I couldn’t make it, I called and canceled within the required time, following their cancellation policy. They assured me that my refund would be processed, but to this day, I have not received my money back. Every time I call, the person responsible for handling refunds is conveniently unavailable. The last time I called, they even provided a fake email address for refund inquiries. I even attempted to reschedule using the amount they refuse to return, but that didn’t work either. So, here’s my warning: if you plan to take a test with them, make absolutely sure you can make it—because that money is never coming back. If you have the option to go with another school, do yourself a favor and do so. This is the worst place to do business with. I wouldn’t recommend it in a million years. Their customer service is awful—and I work in customer service, so I understand the challenges, but these people are just a dishonest group of scammers. Thank you for reading, and I hope this helps!

Negative experience: Not friendly very bad service worst customer service never go to this palace

Fantastic experience: Very nice

Negative experience: I am so surprised this place get 3.6 star reviews. They may have paid many people to give 5 stars. They are so rude and impatient. Stay away with this place!!! I would rath give 0 star.

Fantastic experience: Great service, kind people

Fantastic experience: I was great experience with Austin driving school great instructor and great staff

Fantastic experience: I had a great experience at Austin driving school with James as my instructor. He's super polite, kind, and respectful. James made me feel confident and comfortable on the road. Highly recommend him if you're learning to drive! Thank you, coach James!

Fantastic experience: Exelente atención todos en el lugar y el instructor muy amable y paciente gracias por el apoyo 100% recomendados

Fantastic experience: I can't explain how happy and thankful I am with Austin Driving School! I made the HORRIBLE mistake of going to Pflugerville Driving School where according to them, not being able to parallel park is an automatic fail. My son lost all of his confidence in driving because the other school. When I called Austin Driving School on a Monday, they were able to get him in for his road test that Thursday. The people in the office were so friendly, upbeat, and really encouraging! They let him know that parallel parking isn't an automatic fail and told him he would do great! My son took the test and got a 90 on his first try with them! The office staff REALLY pumped him up for his test and I cannot express how much I appreciated that!

Fantastic experience: Instructor was very kind and helpful. Took a road test here and it went very well. I suggest paying 80 dollars and take the road test instead of going to DPS.

Fantastic experience: Un exelente servicio

Fantastic experience: I took a driving test here since I couldn't get an appointment at DMV.The people there were so nice and helpful. And the instructor who tested me, I think his name was Mr.Brown, was very kind. He was patient and it was a peaceful experience. As a very anxious person, he was the best. I passed my test, but to be honest, I didn't do a great job since I was nervous, and I didn't get great marks. Nevertheless, 10/10, recommend this place. You can schedule it by calling them , though you have to pay it on the spot, so either you go pay at the office or on the phone and you can reschedule it as well. Also, have all the documents necessary when you take a driving test there. The email will tell you what you need but if you're not sure, call and ask them, coz I saw people who took a long time and made others wait coz they didn't have documents ready. Hope this helps to someone.

Fantastic experience: I would highly recommend Austin driving school. My son had a pleasant experience while taking his dps road test. Front lady was able to accommodate and assist us on short notice and even helped us schedule dps appointment.

Fantastic experience: i loved this place so much! the driving instructors were so sweet and i really appreciated how patient they were with me as i was very nervous. they even gave me a few words of encouragement :) the lady that schedules appointments (and such) at the desk closest to the window was so friendly and went out of her way to help squeeze me in for a second appointment after something had expired the first time i attempted to test.

Fantastic experience: Very good school! Excellent service!! They deserves 10 star!! They are super busy, be punctual and be a good driver and have a positive mindset! You will pass in first test!! We were on time for test and pass and out by next 30 or 40 minutes.

Fantastic experience: Se siente el ambiente más familiar y uno puede realizar la prueba dr manejo mucho más relajado

Fantastic experience: This school is excellent and amazing. I got couple of lessons from two coaches and both of them were polite and awesome. Examiner/coach Jackson was very kind and professional. Their prices are reasonable as well. All staff members were very kind. This is the best driving school in Austin. Hilghly recommended.

Fantastic experience: Round Rock location rocks!! Super friendly and helpful.

Fantastic experience: Awesome experience. I came here for road test with pre test. In the pre test the instructor will show around the actual test route and the instructor was super helpful in showing all the signs and what I need and not to do and at the end of the pre test he also helped me to do parallel parking 3 times. The pre test made me very comfortable. Then the actual road test was a just a breeze and I passed the test. I am not sure why others had a bad experience, but for me it was just an amazing experience, every staff members were very cheerful. The fees were very cheaper than other schools who charge for the same package around $300. At Austin driving school it was just $140 for pre test ($70) + road test($70). Just call and book an appointment like a week before and pay the fees after everything is done. Thanks a lot for the receptionist and my instructor for making this smoother. Highly recommend this school.

Fantastic experience: They are very friendly, respectful of the schedule, and provide excellent attention. Highly recommended.

Negative experience: Good luck trying to get your kids driving times scheduled.... We started and finished class time 8 months before our kids 16th birthday and we still can't get the "driving class time" done in time. The purposely drag it out as long as possible. Telling us you can only have one 2hr drive session in a month. They need 20 hrs worth total. So my kid won't be able to get her DL in time with all the school functions they have a. Which is why we signed her up during the summer time and WAY in advance. Not to mention that my kid comes out of the classes saying how they did zero discussions about driving and the instructors just tell random stories instead of talking about driving. I want my kids to be safe out there in the road, not killed because they don't want to do their jobs! I went to ADS at 16 and that's why I wanted my kid to do the same... Bad decision on my part because clearly things are not the same as the used to be.

Negative experience: DO NOT PAY FOR THIS SERVICE. I paid for the top package,all inclusive, only to learn later that I would still have to pay them another $70 for the driving test! I also bought this package for the advertised "will pick up your kid from school", but inconveniently they stopped that service, thus I still paid the same dollar value for docking my working hours. By this, I mean I had to leave work early to make it in time to pick up my son from school and dash across town before 5 pm. Note that they say they gave a 10 min grace period, but we arrived 8 min late once, and the class left without him. Scheduling was a nightmare!! One time they sent a reminder that didn't even belong to me threatening that if I no show I get charged so I had stop what I was doing to fix that because the message had a different child's name. You are told to call at specific times on certain days, and the phone just and rings. I am a working parent, making this weird call us only after this time on these days really difficult & I would have to use my whole break trying to schedule his next lesson. It's a confusing process of never ending Scheduling leading to dead ends because they forgot to mention this or that. They are extremely disorganized. In the end, my conclusion is that this is a scammy, disorganized organization that harnesses bullying methods because they say pay us $70 or good luck getting it done with DPS. I was left feeling ripped off, having paid the premium package, and still demanded to pay more.

Negative experience: This place sucks!! First and foremost, it's filthy. This says it all, then I had an appointment for my daughter's license permission and they sent me with the erroneous information, they hire individuals and probably don't even train them, and have no idea what they're doing. They not only make me miss a day of work and DPS Appointment are booked so far in advance And they are unlikely to care about this review! Please go somewhere else!

Negative experience: They took my money and then canceled the appointment with no refund for two months till now.

Negative experience: Very rude and unprofessional. Unsure of availability or able to give a time frame as to when they can start the driving portion/sign up for it. Seems like they are not interested in having customers/making money. I would not recommend this place.

Fantastic experience: Magnífico lugar para que tus hijos aprendan a conducir, muy amables las personas que allí trabajan.Felicidades

Fantastic experience: Excellent driving school excellent customer service lovely people

Negative experience: would not allow me to make an appointment unless I pre-pay in advance without knowing when I will receive a date to do my road test. this was a really helpful hint in my decision, making to not use their service.

Fantastic experience: Simplifies there process, have their own cars, not too expensive

Fantastic experience: great school and great instructors. I took my practical exam there yesterday. I liked everything very much. real professionals! recommend. hello from Vladislav

Positive experience: I have a question so I did Aceable and practicing driving with my parents and I was just wondering where would I be driving for my road test because I heard it’s in a neighborhood is that true?

Negative experience: Do not subject your teens to this horrible, I'll mannered, poorly managed, hole in the wall. And forget about trying to schedule drive times. It's a huge waste of time and money. Not sure which smelled worse, the lady at the front desk of the moldy room

Fantastic experience: Very helpful and quick. Called them and scheduled a road text for very next day.

Negative experience: 별 하나도 아깝다. 형편없는 서비스에 예약관리 안되고 항상 다녀오면 동양인 무시하듯 오래 기다리게 한다. 다른 스쿨을 알어봐야한다 .돈 버린 느낌이다

Negative experience: You would be better off burning your money, the heat from the fire is way better then anything you can expect from this place. If you complain to the guy teaching the kids, he will go back into the room and mock you relentlessly ( I have video of him mocking parents behind their back in front of kids). Most of the time he isn’t even talking about driving, just running his mouth about anyone and everyone else. Whoever is in charge of scheduling drive times and answering phones can’t do either. Messages aren’t returned, and even IF You can get something scheduled, they mess that up too and you either don’t have a time or they give you a time that was never discussed. I’ve never seen a business run this poorly in my entire life. 1 star only because I don’t have a choice for less. Tried calling the corporate number and get the same lack of response. PLEASE take your child anywhere else, learn from my mistake! Those that speak of a positive experience, I can’t remotely imagine how you got so lucky.

Negative experience: POOR customer service!!

Negative experience: Worst customer service EVER! I’ve enrolled my daughter for driving lessons and since than everytime we need to talk to them simply to set up schedule for driving practice after she’s done with her lessons, we have to waste our time first trying to call because no one ever answers, and waste more time to everytime drive there only to speak with the receptionist who is super rude, not helpful at all, and when we ask her why she doesn’t answer she simply said because she’s busy, as if other people are not busy and have nothing to do but drive there and waste their time! of course the whole time we were there other poor people were calling and she never picked up not even one call!What the heck is her job if not answering the phone and helping people? For god’s sake hiring someone to answer the phone!!!!!!

Negative experience: One ⭐ just because they never answered the freaking phone. My daughter has been taking her driving license forever cuz so freaking hard to make an appointment by phone cuz they never answer.

Negative experience: My son learned nothing after he finished driving permit. He learned no driving rules. Not sure what this school teaching kids. He now has 2 driving lessons left to take driving test but he is no ready at all. Serious, what are you teaching?

Fantastic experience: I had an amazing!!! Successful experience with this driving school!!! They where very friendly and kind and welcoming right off the bat!! The road test I took was very comfortable and the instructor was calm and kind and very professional during my test which helped me so much!! I was soooooo nervous and scared but he put me at.ease. and helped me with being successful with Parrell parking. Great place great people!!! I will be bringing my son here when he is old enough to get his permit and driver's license!!! There website is easy to handle as well. They answer the phone.right off of he bat. They work with you on testing and make sure you have everything you will need. Thank you so much for helping me get my driver's license.

Fantastic experience: No kidding the best service I’ve ever had. I really felt comfortable while taking my test and I really appreciated how the instructor asked how my day was, and we had some small talk about school. I 100% recommend this place because they erase the initial fears of a driver’s test. I was initially concerned about how I was not able to use my own card for the test, but the card they provided for me to use was actually easier to drive, menuever, and stop.

Fantastic experience: I came here today to get my driving test and i passed it and they get me an appointment immediately to get my driver's license! They are really nice and very helpful. I am so thankful i found this school. They have a good price and nice workers. My instructor is very chill and this makes me not too nervous about my driving test. Miss Michelle is so cool too and even give me a ride home. I am definitely gonna recommend them to my friends. Thank you for all you do. ❤ Faith Rivas

Fantastic experience: Amazing experience! Very kind staff I just went to take my road test there but it was stress free and the car was very modern. 10/10 recommend for people too anxious to test at the DPS!

Fantastic experience: Please Go here. It’s worth the money and time!

Negative experience: Registered a teen for the full driver’s education package (in-class course & 7 hours driving with coach/7 hours observing driving). Without notice, not even in the class the night prior, class was canceled. In addition, classes were extended for a full week, without input from the students, in order for the school to avoid students having to make-up for classes they miss due to football games/prior obligations on Friday nights. The receptionist for scheduling driving appointments is lacking even the most basic customer service skills such as a smile, saying thank you, and apologizing for the SEVERELY limited availability of driving appointments. Even being there, in person, as the appointment schedule is printing or “calling at 11 AM” every Monday (per the receptionist), if you’re trying to get a driving appointment for your teen, just plan on your 14 hours (that you paid for) being completed in no less than 6 months… unless you pull them out of school to get one of several day appointments. Overall, seems to be a good program. A better experience might have been at a different Austin Driving School location.

Fantastic experience: Excelente! Súper amable y atento. Muchas gracias.

Fantastic experience: Gave my drive test there. Got road test on same day. Instructor was pretty chill.

Negative experience: They don't care

Negative experience: After calling them asking for information about the classes they hang up on me and block my number

Fantastic experience: Hi to all, I very recommend Austin Driving School. It was very nice!!!

Negative experience: Lady talked to me over on call last time mentioned they will have instructor available by end on August now when I call them she mentioned she don't have instructor available till October Please do not give the time to customer if you cannot make it.

Fantastic experience: The best customer service hands down. Going here is a lot easier than dealing with DPS for the driving test and a lot quicker. Spend the money and avoid the headache.

Fantastic experience: Such a great experience! the hardest part was getting driving times in, but if you come before they get super busy (july and august) and are proactive about getting driving times, it's really easy. Mr. Jackson genuinely cares about helping the people who come in and was a great teacher to learn from! He also went out of his way to make sure I got a driving test in before they got super busy. Being able to take the driving test in the area you've done your driving times in is also extremely helpful.

Fantastic experience: Very friendly staff (Jesse and Michelle) with whom made the process very fast, as well as very efficient. Very pleased.

Fantastic experience: Signed up with them for a teen road test as the DPS appointments were booked a month ahead. Scheduling was easy and immediate. Test day experience was very professional. Friendly staff, coaches and professional service.

Fantastic experience: Michele is the best!

Fantastic experience: Coach Jackson and Veronica are awesome people.

Fantastic experience: This school is amazing, the inspector was very friendly unlike the DPS ones. Would definitely recommend.

Fantastic experience: Both the people there were very very nice made me feel comfortable love the place I recommend it

Fantastic experience: Very helpful and friendly! Made what could have been a nerve wracking process enjoyable .

Negative experience: The worst and rudest company I have ever seen. I visited them to get some information and the person talking to me was crossing his legs on the table, not even wearing a mask and talking to me as if he was making fun of me. It is a business that I definitely wouldn't prefer and I do not recommend it to anyone. Hasta la vista...

Fantastic experience: Coach Jackson is the BEST EVER!!! Everyone has been so nice and helpful every step of the way. EVERYONE needs to come here.

Fantastic experience: They were very helpful over the phone!

Fantastic experience: Small driving school with friendly staff. They also conduct road test authorized by Texas DPS so we don't need to wait for long time to get a road test appointment at DPS lications.

Fantastic experience: Perfect . This school is a blessing. The teachers are great, nice and friendly.

Fantastic experience: Helped me whenever I needed to get my drivers road test ASAP !!

Fantastic experience: Very friendly, knowledgeable, helpful, efficient and kind!

Fantastic experience: I forgot to complete something so I had some delays on my part, and they were kind and patient. While trying to reschedule told them I was unable to do following day because of my daughter 1st birthday. Finally, I arrived and was asked how my daughter bday was " she remembered how thoughtful". I was able to take my lesson and test together and passed with flying colors thanks to instructor. Definitely recommend coming to this RoundRock location.

Fantastic experience: I highly recommend taking your driving test here, especially if tests make you nervous. I felt so at ease with my tester and the whole experience. They made me feel comfortable and confident. I had taken classes elsewhere before I learned about this school, but I was still able to take my test here w/o having been their student, which was really great of them!

Negative experience: Never had availability before covid and still don’t after. Say they will call you to schedule but they never do. You literally have to call everyday and ask for an available time and they tell you the schedule is full and you have to call back when the new schedule is available but they can’t tell you when that will be.

Fantastic experience: They are very professional and hassle free process

Negative experience: Sketchy place. Pretty sure this is where my credit card information got stolen but I gave it to them over the phone —my bad. Never again

Negative experience: We prepaid for driving lessons and they never have availability. What is worse, is they can never tell me when they will know when there is availability. How is that possible? They consistently tell me to call when the new schedule comes out, but they don't even know when they will get the schedule. I am literally supposed to call every morning to see if they have the new schedule. In six months, we have only been able to get our son on the schedule 3 times for driving lessons

Fantastic experience: We are immigrants. And we passed the driver test with 1 attepmt. Stuff is very friendly! Recommend this Driver School!

Negative experience: Extremely poor customer service. The woman who makes schedules is very rude and extremely disrespectful! I would definitely report her to the higher level.

Fantastic experience: I took my classes and my road test from Austin driving school i had an amazing experience with my coach Mr. Scott.. He is a very nice and good instructor.. I would recommend this place..

Negative experience: My son enrolled July 2018 and my son still cant finish November 2019 because they dont have enough driving hours and instructors. Avoid this place. They are great when they take your money.

Negative experience: We started in May and are a longways from being finish, it's now November. I've tried to get my money back. It seem there's no adult to be found, anything is better than this place. The reviews that say that say this place was helpful are reviews from the kids running the place. If you're reading this you have been warned.

Negative experience: ADS RR staff is quite helpful but their bill payment system is quite traditional, as they provide handwritten / paper based receipts, which should be substituted by automated / computer based system.

Fantastic experience: I like how everything is quick and straight to the point. I called to ask for information and the lady in the office was very clear and informative. The instructor was very nice and made me feel comfortable. I recommend this place.

Negative experience: The guy that took my daughter was impatient. He wanted her to hurry up while she was adjusting her mirrors. A most important first step when you are in a strange car. He never introduced himself and it just went on in the rushed manner he started. She passed but felt that she was not fairly evaluated. I assume they are paid per person and that was the rush. If you are just looking to do the test, there are many other places to choose from - I suggest you do just that. If you are a high school student and looking for convenience to walk to - this is within those parameters,

Fantastic experience: Awesome driving school and good staff

Negative experience: I have been trying to get someone to help me schedule for a behind the wheel training.When I first called, the lady hang up on me before I even finished speaking.The second one asked for my number and names and saying I would be called back but I got no calls from them.The third one didn’t even let me finish talking.All I’m saying is you need to hire staff that have customer care skills.We are paying for these services,respect your customers please!

Fantastic experience: I took test here and I had an amazing experience at this location! Quick process and good staff.

Negative experience: I went to ADS's website for information and found the Round Rock location info. I called the number on that page, and called it for more info. I spoke to someone who was not extremely helpful, and after I told her all the pertinent info, she asked why I wanted to book with them and not Round Rock. I thought I had called the RR location, but she informed me that the number on the page route to the corporate office in Austin. She gave me the RR number. I called the RR location, and the person who answered was very short with me. I asked about valet service (pick-up/ drop-off from your location), and she told me it's not available during the summer. I asked about evening availability, and she told me I had to come in to sign a contract. I asked again if evening are available at all, and she told me not this week or for the next two weeks. Again, she mentioned coming in to sign a contract, but didn't bother to tell me what their hours are or anything else that might have been helpful. Basically, both phone conversations felt like they really didn't want my business, so I'll be looking for another driving school. They could really use some customer service phone training.

Fantastic experience: I had an amazing experience at this location! Quick process, they have good availability regarding dates and times, even some Saturdays. My instructor was Mr. Scott, and I really appreciate his conduct! Very nice and friendly evaluator. I didn't know about how you can test for the DL with third party driving schools and honestly, it was so worth the price! No waiting in lines, no confusion with documents. They were very clear about what I needed to bring, etc. I definitely recommend this driving school!

Fantastic experience: My experience with Austin Driving School is really very good. My instructor was Victor. He always motivate me and help me to believe I am a good driver. He made my driving lesson experience remarkable. 5 stars for Victor and a big thanks.

Fantastic experience: Awesome ppl thanks again for the help , they were so kind.

Fantastic experience: Had really bad experience at Austin dmv so someone recommended coming here for my road test instead and it was SUCH a relief. Super relaxed atmosphere, they got me booked really fast, and the staff was super great.

Fantastic experience: So nice staff very friendly

Fantastic experience: This review is for their DPS road test- I took the test with them but not any classes, so keep that in mind! Super friendly staff, everyone is talkative and always has a smile on their face. I was able to schedule a same-day test whereas the DPS office was asking for at least a month. I even woke up early and got to the DPS super early but they don't do walk in tests anymore! Not since 2016, so if you need a drive test you NEED to schedule it in advance- or take it with Austin Driving School! All that stressing out in the morning was totally unnecessary, when I showed up at their Round Rock location I felt very welcome and the test went great. Keep in mind that you will be using one of their vehicles, so there will be no need to have yours inspected. The parallel parking is also at the end of the test so you will have a chance to get used to the car first. As I stated at the start, I dunno how their classroom portion is but I can recommend you take your road test with them, it's so much nicer than the DPS location. I thought I'd have to wait a month to take the test but ended up doing it that very day and I just got my license!

Fantastic experience: I failed the parallel parking portion of my driving test at the DPS office. After I returned home, I found out that the next available appointment was OVER ONE MONTH away. However, I was able to pass the whole test at the Austin Driving School the same day I failed my first test. I walked in, and the staff made a same-day appointment for me. I was walking out with my completed DPS test packet within an hour. The staff and insructers are very friendly and accommodating even on their busiest day (which is Friday). I would highly recomend This location!

Negative experience: If ZERO stars was an option, that's where I'd rank Austin Driving School. Their operation stinks... it's a clown show over there. PLEASE STEER CLEAR OF THIS OUTFIT. You'd think with all the inexpensive options for web technologies, they'd be able to optimize their operations (how about an online scheduling system people???). But no... they fail. Scheduling drive time requires one to call their office. Expect to be on hold for 10-15 minutes. Also expect their drive schedule to be booked. Further, expect them to not have a schedule published for the following week - they'll ask you to call back in a couple of days to check again. Then when you call back, they still won't have a schedule ready. Like I said, a sad clown show....

Positive experience: Wanted to tell you how much we appreciate the scheduling help for 3 young men coming from the Taylor area to attend the Austin Driving school in Round Rock. We used this school for all three phases - classroom instruction, driving/observation hours and driving test. Riley Clark was amazing -she was very patient and worked with me on numerous occasions in challenging schedule times, always professional and got it done! Ms. Hampton was one of the favorite driving/observation instructors. Coach Andy Jackson was also amazing - he was another favorite for the driving/observation hours for our "group" and he was always very willing to work with us, - very knowledgeable in the driving element, but also in the process for getting necessary forms/paperwork. My son took the driving test with him as well and he took the time to help us with all the forms. It is obvious he enjoys his job and enjoys interacting with the teen drivers.

Negative experience: Read Collens review it has been my experience as well. A complete mess whoever is running this place should be fired.

Fantastic experience: Outstanding customer service -- huge thanks to Veronica for getting our son in to test on short notice!!

Fantastic experience: Fun for all

Fantastic experience: The process of driving test was so quick and you get immediate response. The people over here are very friendly.

Fantastic experience: Coach Jack is alright with me ☝