AAA Central Penn

Name: AAA Central Penn
Address: 804 Estelle Dr, Lancaster, 17601, US
Telephone: +1717-898-6900
Rating: 7.4

804 Estelle Dr, 17601, Lancaster

+1717-898-6900 [email protected]

AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Visit our Lancaster branch just off Centerville Road today to find out what we can do for you!

Opening hours

sunday: (closed)
monday: 9h-17h
tuesday: 9h-17h
wednesday: 9h-17h
thursday: 9h-17h
friday: 9h-17h
saturday: 9h-13h

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Photos of AAA Central Penn

Our comment from DrivingSchools.Directory about AAA Central Penn:

Staff expertise and personalized member service

AAA Central Penn is widely recognized for its knowledgeable and friendly staff, who consistently receive praise for their professionalism and willingness to assist. Members frequently highlight individual employees, such as travel advisors Calvin and Becky, and office specialists like Ashley H. and Brandon, for providing courteous, efficient, and empathetic service. Whether handling complex travel itineraries, notary services, or vehicle title transfers, the team is noted for going above and beyond to ensure a smooth and stress-free experience for every customer.

Comprehensive automotive and travel solutions

As a true one-stop shop, the branch offers a robust array of services designed to support drivers and travelers alike. Key offerings include:

Travel Planning: Expert assistance with domestic and international trips, including passport services, cruise bookings, and hotel reservations.
Automotive Services: Vehicle repairs, car-buying assistance, and the sale and installation of batteries.
Insurance & Financial: Auto, home, and life insurance policies, along with loans and financial products.
Driving Education: Mature driver courses and teen education programs that can help reduce insurance premiums.

Reliable roadside assistance and emergency support

For many members, the core value of AAA lies in its roadside assistance. Numerous reviews celebrate the rapid response of field technicians like Jason and Colin, who have been commended for their quick arrival, technical skill, and kind demeanor during emergencies. From jump-starts and battery replacements to tire changes and towing coordination, the on-site and dispatched teams are often described as professional, reassuring, and highly effective in getting members back on the road safely.

AAA Central Penn: Reviews

3.7/5 (107 Reviews)

The most recent reviews on Google

Dustin Cassel Published on Google

1 year ago

Negative experience: Just not what AAA used to be. Wait on hold for 30/45 minutes for anyone to pick up. And I have been waiting over 4 hours for a tow. No updates, no ETA, and if I call back I have to hold for another 20 minutes.

AAA Central Penn

I apologize for the wait with receiving road service. With the extreme cold, our service call volume is especially high, which leads to longer wait times. Therefore, it can also take longer to receive ETA updates as our network of providers process their existing calls. At times, they are unable to give an ETA until they are en route. Whenever possible, we encourage members to use the AAA mobile app to request road service, as it allows you track the service in real time. We appreciate your patience and thank you for choosing AAA. -Marcus (Asst. Branch Mgr.)

Bill McNickle Published on Google

1 year ago

Negative experience: I have called 5 times this morning trying to talk to a live agent. On hold for over an hour. Pathetic customer service.

AAA Central Penn

I apologize for the wait with receiving road service. With the extreme cold, our service call volume is especially high, which leads to longer wait times. We ask that you stay on the line as long as possible, as disconnecting and calling again resets your place in queue. Whenever possible, we encourage members to use the AAA mobile app to request road service, as it allows you track the service in real time. We appreciate your patience and thank you for choosing AAA. -Marcus (Asst. Branch Mgr.)

melinda f kline Published on Google

1 year ago

Negative experience: I have had a billing problem .That i have been trying to get taken care of. I call and call they promise to get back to me. I realize its a simple problem. However im tired of the way its being handled . Aftear all this. I will decide if i want to renew , What is the correct number when you have a concern. In stead of being made a fool of .I figured if i write this. Maybe i might get some respect. And someone will keep their word .On what they have promised me

AAA Central Penn

Melinda, I am sorry to hear that you have had so much trouble getting through. The general number to call for membership services is 800-717-4222. From what I can see on your account, it looks like the billing issue was already fixed, but if you still assistance, please feel free to contact me directly at 717-614-6754. Thank you! -Marcus (Asst. Branch Mgr.)

June Cash Published on Google

1 year ago

Negative experience: Had a less than welcoming experience that left us feeling defeated. We will be going to another location in hopes of better service.

AAA Central Penn

June, I am sorry to hear about your poor experience. At your convenience, can you please contact me at 717-614-6754? I would like to investigate what happened . Thank you! -Marcus (Asst. Branch Mgr.)

Diane Mowery Published on Google

1 year ago

Fantastic experience: Dead battery. Came out within 30 minutes. Jason did a great job. I realized, after he left, I needed the battery. It had a 100 month warranty but only lasted 36 months. Went to AAA for help, it took them a day to track it down. They located the battery and I was able to return it to the dealership. Thank you.

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