Katy Driving School

Negative experience: If I could give this place no stars I would. They’re so bad with scheduling drive time, answering calls, and responding to emails was told from the start that's how you request drive time with instructors. And now they have this rude lady there now that won't even take appts over the phone. Can't even get my daughter scheduled for an extra lesson that the instructor said she needed before doing the driving test. And when telling her you work far away and can't get there in time before closing at 6 Mon-Fri because they won't take appts on Sat she says “Oh well”. Not including when my daughter was there one of the instructors made an inappropriate comment to her. After reporting that he was still there driving other ppl children. I hate I even gave this place a dime of my money now have to spend more money and switch my daughter to another place that has sense and that’s professional. I wouldn't recommend this place to anybody I'm surprised they’re still in business.

Negative experience: This place is horrible. The worst customer service and no appointment availability and wife who works front desk is not helpful at all. They don’t answer the phone and online portal is trash!!! This again all happened after they were brought by another company RAN Driving School don’t let the Katy name fool you folks!!!!

Fantastic experience: I can't thank Narmin enough for working with our tight timeline to schedule my daughter's driving test. Her 16th birthday fell the day before school starts so we needed to schedule the test the same day. I am please with the changes that have happened with Katu Driving school the past 6 months. Being able to access the portal for information as well as see available driving times to schedule. I will definitely refer friends to Katy/Ran Driving school.

Fantastic experience: Friendly guy. Highly recommended.

Negative experience: With my elder son, we had a good experience with the school. Since the school has moved to the location, we have been encountering one issue after another. They don’t respond to emails any more. The hours are strange. If one has a driving time scheduled at 3pm and has a question that morning, there is no way to get the answer because the school does not open until 3pm. Their website portal is better but still lacking information on where the pickup locations are. They share the same building with Ran driving school but their own sign is not up. AND the address maps to the building across the street. I can’t tell you how much work I had to do to find the information to set up the first driving lesson time for my second son. This school has a very strict policy regarding late showing, yet, seems very accommodating to themselves about their own deficiencies. At their old location, they were always busy, but their staff were down to earth and friendly. The lady working at the front desk now is rude. Just bad customer experience overall.