911 Driving School of Redmond

Information about 911 Driving School of Redmond
98052, Redmond
Opening hours
- sunday: 10h-14h, 15h-17h
- monday: (closed)
- tuesday: (closed)
- wednesday: (closed)
- thursday: 9:30-18h
- friday: 9:30-18h
- saturday: 10h-14h, 15h-17h
Operating since 2013, 911 Driving School of Redmond empowers individuals of all ages to navigate the roads safely and confidently. Our instructors, fluent in English, Russian, and Ukrainian, provide State-Certified drivers education for teenagers, tailored adult lessons, and offer State Knowledge and Drive tests. With our expertise, you can build a solid foundation for your driving future and embrace the freedom of open roads.
Our comment from DrivingSchools.Directory about 911 Driving School of Redmond:
911 Driving School of Redmond is a highly recommended driving school known for its professionalism and supportive environment. Many students have praised the instructors, especially Liam, Cory, and Hughes, for their patience, clarity in instructions, and calming demeanor during driving tests. Customers appreciate the school's clean facilities and friendly staff, who go above and beyond to assist with scheduling appointments and ensuring a smooth experience.
Students have highlighted the following strengths:
- Excellent and supportive instructors who create a stress-free learning environment.
- Clear and concise communication of driving techniques and test requirements.
- A welcoming atmosphere with friendly staff dedicated to helping customers.
- Efficient scheduling process and availability for both tests and lessons.
While the majority of experiences have been positive, some reviewers have mentioned issues with specific instructors and scheduling challenges. However, the school has shown commitment to improving communication and addressing concerns.
Overall, 911 Driving School is a great choice for anyone looking to gain confidence and skills in driving, making it an ideal option for both new and nervous drivers.
911 Driving School of Redmond: Reviews
Fantastic experience: I recently had the opportunity to take my driving test with Marat , and it was, hands down, one of the best experiences I’ve ever had in a learning environment. From the moment the test began, Marat exuded a sense of professionalism and calm that immediately put me at ease. Driving tests can be nerve-wracking, but Murtat’s friendly approach and reassuring attitude made all the difference. One of the standout qualities Marat possesses is his ability to communicate instructions with absolute clarity. Whether it was a turn, a lane change, or navigating through complex intersections, his guidance was precise and easy to follow. He ensured that I fully understood what was required at each stage, which helped eliminate any confusion and allowed me to focus entirely on my driving. What truly sets Marat apart is his exceptional patience and supportive demeanor. Even when I made a small mistake, he remained calm and provided constructive feedback in a kind and non-judgmental way. This approach not only helped me correct my errors but also boosted my confidence throughout the test. Marat’s attention to detail is remarkable. He clearly has a deep understanding of road safety and driving standards, and his feedback is aimed at not just passing the test but also becoming a responsible and skilled driver. He has a unique ability to balance professionalism with approachability, making the entire process feel less like a test and more like a collaborative learning experience. I couldn’t recommend Marat highly enough to anyone preparing for their driving test. His dedication, kindness, and ability to create a stress-free environment are unmatched. Thanks to him, I not only passed my test but also gained a deeper understanding of safe driving practices. Marat is an absolute gem, and anyone who has the privilege of learning from him is in great hands!
Fantastic experience: Excellent place, professional, courteous, helpful... Clean and interestingly appropriate decorations. Happy people are happy to help customers! Melissa and Andrew were great! On a higher level, the WA system on driver's licensing and vehicle registration seems far more efficient than OR and especially CA systems. I think it's the privatization that puts accountability and profitability into focus!
Fantastic experience: Really good service come at 2pm, before 4pm I’m already done with knowledge and skills test. Make skills test with Oleksiy, he knows what he doing I recommend!
Fantastic experience: Thanks 911 Driving school! I have passed my Driving Test today. I have taken 5 classes with 911 driving school and taken rental car for 3 days and learnt the driving, got good tips and feedback from 911 trainers which gave me confidence on driving. Special thanks to Alex
Fantastic experience: Great service on timely matters, driving instructor Alexej was the best and spoke Ukrainian for my sister exam that just came from Ukraine 20 days ago!
Fantastic experience: Highly recommend 911 and Instructor Andrew for new adult drivers with road anxiety . He was great, patient and explained things clearly , pointed out mistakes multiple times which helped with the test. I took 5 classes and did not schedule them back to back. Took it over two weeks and practiced in parking lots which was super useful. And if you can stick with the same instructor throughout which helps with consistency
Fantastic experience: 1. I took the knowledge test there, I was failed 2x I retried the same day. When I came back the other week, I finally passed. The knowledge test setting in my opinion wasn’t really quiet. You gotta need to expect other visitors including babies surrounding, people chatting and other sounds such as keyboard typing or phone rings. But, overall everything was ok and staff members were nice 2. I took 2 classes + warm up + test and I had a great experience. Mr. Alexey my teacher, he was really good in explaining things and to the point. He didn’t really sugarcoating my driving skills and honest with what I could improve! He made things simple and easy! The result was I passed the test in one go. Thank you!
Fantastic experience: 911 Driving School, Redmond is the best. I wanted to take a moment to thank you for the excellent training I received during my time at your school. A special thanks to my instructor, Oleskii, for his guidance and support. His teaching made a significant difference in my learning experience, and I truly appreciate all his help. He is very patient and kind. I would highly highly recommend him to anyone who is anxious about driving and learning for the first time. Marlene and Melissa are great and helped in scheduling all the appointments promptly and smoothly. I took 10 lessons package and passed my road test on the first try. Thank you again to all the staff!!! All the very best! God bless you all:)
Fantastic experience: I highly recommend this driving school. I took the tests in June 2024. All the staff are polite and try to help in any difficult situation. My wife recently took tests at this same driving school. My wife has almost no English, but the driving school staff did everything so that this could not hinder her. We are delighted with the 911 driving school in Redmond. And soon our son will go to take tests at this school. From our whole family, we thank you very much.
Fantastic experience: Bestest class by JR. I've gone to defensive driving and trust me it's an absolute waste of money! 911 teaches you the rules and doesn't confuse students and provide slots. Don't even look back. Book 911
Negative experience: When I called the office, I was put on voice mail. After I left the voice mail, they seldom called back.
Hello, I’m sorry you but we did not receive a voicemail from a Qi Shen, all our voicemails have been responded to as well. The only day we do not respond is Mondays as we are closed. I believe you must have called a different location and would appreciate if you left a review there.
Negative experience: Very bad attitude towards clients who paid for the exam. They put me on a driving license and talked about it. My English is not very good, but I understood Not everything, but I understood as a result they kicked me out of the car and did not return the money. Very bad service. Therefore, if you don’t know English, then don’t go there.
Hello, As we discussed in the office, our instructors do not speak Russian. We advised you to go to a school that did have Russian speaking testers and as we explained before booking the test that we cannot change or modify the test in any way to account for not speaking English. Even after the warning and recommendation that you take the drive test elsewhere you decided to book one with us. Your father who speaks no English, attempted the test and our tester did his best. Unfortunately after many attempts to communicate your father was unable to back up and exit the parking lot. From there you demanded a refund but once again you had booked an appointment against our recommendation and you attempted the test. Just because your father did not pass the test is not a reason for a refund as we need to pay that employee for his time.
Positive experience: very nice and quick way to get license. only complaint is that i think i still have 1-2 drives left in my account and they're not the best at communicating this information. but i hardly care, it's not like i can get that money back...
Hello Siddhant, I’m happy to hear things went smoothly for you. I believe I found your account and you have 2 lessons remaining from your five lesson package. Those can be used at anytime and don’t expire. Unfortunately our policies clearly state that discounted packages are not eligible for a refund and you did agree to those policies when purchasing the lessons.
Fantastic experience: Its been a pleasure and really experience to did pass both test at 911 all office staff were so kind to me . I’m grateful to have them as teachers . I’m going to share this experience to all my friends who don’t have yet their license to go to your office . Thank you all
Negative experience: My experience during the driving test was quite disturbing. The person next to me displayed a constantly irritable and aggressive attitude. Instead of understanding the difficulties I faced due to my language deficiency, he treated me with a demeaning attitude, making the test process even more challenging. Such behavior had a negative impact on my test experience. When I reminded him that I needed assistance due to my language deficiency, he shouted at me and further belittled me. This experience was very saddening and significantly dampened my spirits. Even when I started driving, I couldn't feel any joy as his demeanor kept me under constant stress. Despite addressing him respectfully throughout the journey, he didn't change his attitude. However, the authorized woman inside was very kind. If I were to describe this irritable instructor, I would say he had a quite round face and was approximately between 60-65 years old. After this negative experience, which made it difficult for me to focus on driving, I believe the person accompanying me should have been a bit more cheerful. While I understand that exam stress is challenging for everyone, being a bit more cheerful rather than constantly stressing people out would have been more constructive. Yes, I might not have passed the test, which is a normal situation. However, my concern lies with his excessively high ego and his disregard for others. I hope he reconsiders his attitude and adopts a more understanding approach. In conclusion, I believe such negative experiences can diminish people's interest in driving. To prevent others from experiencing similar situations, I strongly advise against working with an instructor like him. I believe instructors should not only teach technical skills but also show respect, understanding, and support to their students. This way, students can learn not only how to drive but also important values like empathy and respect.And to conclude, this is my first review on Google because since encountering that person, I've been feeling down and lost my desire to drive. I wanted to share this here. Thank you for reading.
Fantastic experience: As a mid life adult with zero experience in driving, I bought a 10-lesson package with the school which came with a free road test. I did my knowledge test first super easily because 911 allows for walk in knowledge tests. I've had lessons with Mike, JR, Jeremy and Michael throughout the last 2-3 weeks, and it was super interesting to see how each of them had their own ways of teaching and had their own focus on what to be extra observant about. I passed my road test yesterday on the first try. I scheduled my last lesson right before the test and that helped me warm up perfectly for the road test. Highly recommend doing that. I also want to shout out Marlene and Melissa who are the admins of the branch. They've helped me with all the scheduling and were super nice all throughout (along with all the instructors). If you're reading this because you're considering enrolling here, I can't recommend them highly enough!!
Positive experience: I’ve had a great experience taking the road test here, and it’s really a pleasure to work with instructor Hughes. The missing star is due to this school not allowing the students to select the available time slots by themselves after making the payment; instead, everyone has to either call about 2 weeks ahead or come there in person to be manually registered. There’s little to complain about it otherwise.
Fantastic experience: I had a great experience with 911 Redmond Driving school. Marlene from the office is an amazing person who was always helpful right from the knowledge test to scheduling all the classes. Hughes Ebinger was a brilliant instructor who taught me all the nuances of driving. I couldn't have asked for a better instructor. I would highly recommend him for anyone starting their driving journey here.
Fantastic experience: Today I have appeared and passed in road driving test at 911 driving school Redmond, test was done on scheduled time, my examiner was Mr. Jeff, I found him very professional and focused to his job, humble and well explainer during driving test which help me to drive safe and smooth
Fantastic experience: Today I successfully completed my warm up+road test with Cory and I am beyond grateful for the experience. Their expertise, combined with their patience and encouragement, transformed me from a nervous to a confident driver. I am very thankful to Cory.I wholeheartedly recommend them to anyone looking for top-notch driving instruction. Thanks for 911 driving school.
Fantastic experience: Great atmosphere and friendly staff. Highly recommend.
Fantastic experience: Marilyn and Huse are awesome! I did my written test, driving lessons, and driving test – all at 911 Redmond and it was the smoothest of experiences. Marilyn is extremely clear in communicating the options, works diligently to accommodate our scheduling constraints, and is also polite & encouraging (I had to retake the written test for a second time.) Huse is the gentle giant who is extremely crisp in teaching the rules on the road, patient as we learn, and equally reassuring to calm any nerves. I couldn’t have asked for a better experience and will strongly recommend 911 Redmond!
Fantastic experience: Wonderful place. We immediately got a spot walking in to take the knowledge test on a Tuesday.
Fantastic experience: Overall a very pleasant experience. The staff was very friendly and was always available to answer any question or guide me in the right direction. I enrolled for Knowledge Test, 5 In-Car Lesson and a Road Test. It was a smooth journey throughout. A special thanks to my Instructor Mr. Hughes Ebinger. He was very knowledgeable, patient and made sure that I am aware of all the rules and regulations. This helped me in clearing my Road Test on my first attempt
Fantastic experience: Excellent Service. Hassle free online appointment scheduling.
Fantastic experience: It was a very good experience for both knowledge test and driving lessons for first time driver. I am currently taking 5 driving lessons package. However considering the good experience I am thinking of extended to 10 lessons.
Fantastic experience: Excellent experience with the Redmond 911 team as they guided me perfectly and patiently and very professional and supportive in making me a safe and good driver. I will recommend them to anyone new to driving in the USA
Fantastic experience: Friendly, efficient and professional service! What a great experience!
Fantastic experience: Wonderful driving school with very friendly and knowledgeable instructors. I did not have any confidence in myself while beginning the driving classes, but I was able to successfully pass my driving test and get the driver's licence. I specifically scheduled all my lessons with Mike. He is a great teacher and appreciates our progress keeping us motivated to learn and perfect it more. Melissa from the front desk is a valuable asset to the driving school as she multi tasks really well. She is very friendly and approachable too and responds to enquiry emails as well in a short span of time. I would highly recommend this school to anyone who wants to learn driving. Thanks for the good work guys!
Fantastic experience: I can’t thank 911 Driving School of Redmond enough for helping me get through my driver’s license. The instructors were professional, friendly, and provided excellent guidance throughout the entire process. Their focus on safety and defensive driving skills truly made a difference. I would highly recommend them to anyone.
Fantastic experience: Took my knowledge test here again after not driving for many years. It was very quick and easy and the results were sent to the DOL expediently.
Fantastic experience: I had an incredible experience learning to drive with Jeremy as my instructor. His calm and cool demeanor created a relaxed atmosphere that allowed me to gain the confidence I needed behind the wheel. I am grateful for his mentorship and would highly recommend him as a driving instructor to anyone seeking a positive and empowering learning experience.
Fantastic experience: Service was prompt and helpful, answered any questions I had, and got me what I needed.
Fantastic experience: I really enjoyed the experience I had with this driving school. I got the 10 lesson package and my instructor was very patient and taught me all the skills that I needed with thorough explanations. The staff were very nice and responsive. Overall, I would recommend 911 driving school to anyone who is looking to get their driver’s license.
Fantastic experience: Great experience. They helped me stay calm while taking my exam
Fantastic experience: The staff are helpful and friendly. The atmosphere is calm as well, which is helpful when taking a test
Fantastic experience: Great and helpful staff. Helped us understand the process start to finish.
Fantastic experience: Great instruction! At first, when I entered a car, I was really nervous about crashing. Now I'm quite comfortable. Would definitely recommend for new drivers.
Fantastic experience: Useful lessons and friendly staff
Fantastic experience: I personally liked the training given here. 4 of my classes were with the same instructor, and he gave good feedback that helped me focus and work on my turns and parking ability. Very customer friendly people out at the reception. Yet to give my road test, shall update the post about that experience too.
Fantastic experience: Staffs are very polite and their driving coaching will give a confidence. I would recommend 911 driving school.
Fantastic experience: Overall, I would give them 5 stars. I had issues and hiccups along the way, but they were great. The customer service and employees were awesome and responded to me every time within 24 hrs either via email or phone call. They are super busy and it is tough booking a driving appointment, but you will have to check back each week as the instructors update their schedules constantly. My only issue was one particular instructor that my son got on 2 different occasions. He didn't pass the first two times with this instructor, which was fine. My issue with him was that my son was never disclosed the scores or results of the driving test. He was just told he failed, without going into any details. So, he just repeated the same mistake the next week. I personally called and spoke with the representative and she told me exactly what he did wrong on both exams. We practiced those areas, and he passed the 3rd time easily. So, my recommendation is to spend time with the instructor after the driving test and ask what you did wrong and what you should have done. I feel if the instructor would have done that, instead of going from one driving test to another, I wouldn't have had to pay for 2 additional driving test. Overall, a great experience for my twins and myself. I would go there again if needed, but luckily, all my kids are driving. Good luck to all!
Negative experience: I guarantee you’ll fail your first knowledge test here. When I walked in the first time, I was asked if I wanted to see what I got last time. I said I had never taken the test before. It striked me as weird that they automatically assumed I’d already taken the test, which means that most of their customers fail and have to repeat What’s more, they claim they can’t show you your test results. So you have absolutely no way of verifying whether you actually passed or not. You just have to take their word for it. This lack of transparency is very sketchy. And even while taking the test, you won’t get any quiet. You’ll hear every phone call, customer, and conversation going on because they don’t put you in a separate room so you can focus. They really need to improve on this and also show the test results!
Hello, I’m sorry you had a bad experience. Unfortunately the state dictates that we cannot show graded tests as we have to mark any missed scores. If we showed you that test you would then see all the correct answers.
Fantastic experience: I had great experience at Redmond 911 driving schools. All the instructors are very good professionally and friendly. They let you know what you're doing wrong and gives tips how to improve and drive car safely
Fantastic experience: 911 Redmond driving is the best!!!! They are very swift in their response and the road test was pretty smooth and very valid to the point. Staff and instructors are very friendly and helpful. Cory was my instructor and he is the best. I’d recommend 911 Redmond and Cory the instructor here.
Fantastic experience: Corey was the best instructor so easy going and helpful I recommend choosing Corey for your instructor!
Fantastic experience: Excellent driving school with great customer service. Instructors knew what they were talking about and were very friendly. Had to re-schedule a couple of drives and front desk accommodated my requests...no problem! Highly recommend!!!
Fantastic experience: The staff was very accommodating and friendly. Walk-in knowledge testing is available and they are open on the weekends from 3-5 pm even though google maps says otherwise. Check 911 driving school Redmond website for accurate timings. It was a very good experience overall. Definitely recommend this place for any driving/license related events.
Fantastic experience: Great experience and awesome customer service all the employees was nice and helpful. Highly recommended and easy to get started.
Fantastic experience: Redmond 911 is a great driving school. Many diverse instructors and friendly staff. Highly recommend!
Negative experience: rude and incompetent staff. don't go here.
This is a friend of a prior review where the lady tried to join a teen course as an adult
Negative experience: My husband just died and I needed to learn how to drive I talked with one of their employees and they told me that even though I’m 22 that I should take the teen course due to my lack of experience. So I signed up and paid them 600$ and they called me later to tell me that I CANT take the course I paid for . And they refused to work with me and hung up on me without refunding my money. Don’t bother working with them they just care about stealing from widows. They will also call you a liar instead of taking accountability for their mistakes. They will just lie to you and waste your time. This is how they treat spouses of deceased military members.
This is a complete lie, we have a standing policy that teen courses are for teens. You signed up and when we found out you were refunded, you then proceeded to cuss out my staff. You need some help
Negative experience: Went there for a driving test. not worth to pay for driving test without being part of their customer base or having the warm up session. some dude was in the mood of "let me fail you in 1 min without a clear reason and i return to whatever i was doing waiting for the caffeine to kick in so that i can be a human"
You didn’t take a drive test here, your not in our system at all. Find the correct driving school, or get better at following the driving laws
Fantastic experience: This is a good school. Hughes is an amazing instructor. He's calm, quite observant, encourages by pointing out the good things you do while motivates you to do better on the things to improve. All of his suggestions are helpful.
Negative experience: This was my second time when I gave my road test. The instructor was a little aggigated already I guess because the office people forgot to put me into his schedule. He was the same instructor who took my first exam. Inhave been driving from past 5 years and with gods grace have never faced any incident on road. This guy give different excuses and fails me each and everytime. For the firat exam when he failed I argued nothing for the result, but this time I put my points and told him what I didn’t do hut yes he had to fail me so he did. I guess its just way of mking money because at the end to get the license I will have to come back again for the exam. And plss dont say like in your every other comment that its frustrating for us to not clear the exam. No, it is ok to fail, I can guve the exam again, multiple times. Its just the instructor didnt have valid reasons to fail me. And when I counter questioned he just had no answers. Also, don’t tell me that I should have come to the pffoce and informed because you would not defend me and question your instructor.
Hi Samiksha, While understand you are upset about not passing I will walk you through just as your instructor did on why you did not pass. While performing the backing maneuver you did not stay within 18in of the curb and failed to signal properly - 4 points While parallel parking you had to make 2 attempts and then once again failed to signal properly -4 points For lane travel you failed to check over your shoulder at the blind spot and signal properly once again -4 points For Left turns you cut the turn going over the yellow line or center of the road - 6 points For right turns you went wide - 3 points And for your final mark not following directions in parking lot and roadways as well- easy to fix just ask clarifying questions don’t assume -4 points For a total score of 75, to pass the test you need a minimum score of 80 Some of these errors are easy fixes and I’m sure if you practice you can pass the test. Leaving a 1 star review though to try and get a free test as you told my staff though will not work and I’m sorry to say we will not accept you back at our school.
Positive experience: Instructors are good. Harold was great! Specifically, he was able to break down parallel parking to basics rather than teaching a complicated set of instructions. One star deducted for a class which was canceled when an instructor didn't show up.
Fantastic experience: I took 10 adult driving classes here in January 2023 along with a road test that I passed on the first try. I also took my permit test here that they offer walk-in basis. I had different instructors for most classes and the instructors were great, reassuring, and taught me everything I needed to know about driving. Special mention to Hughes who really made me feel confident and calm while driving. One of the instructors also did a mock-driving test the last class before my road test to point out my mistakes and what to avoid. The road test lasted <20 mins, the instructor gave clear instructions, did not make me anxious, and did not talk much outside of just the instructions. I knew him from my previous classes already, so it helped me feel at ease. A typical and straightforward road test. It was quite easy to schedule classes, and they had great availability daily. I paid in advance online then phone called to schedule the lessons. I will be going back to them for a couple additional freeway driving lessons. When I looked up this driving school in Jan 2023, they had great reviews. Not sure why they dropped :(
Negative experience: I had a terrible experience with the driving test, I have been driving a car since years in a different country and I am not a bad driver to fail a test. The guy who took the test, blonde thin hair about 5’7” in height, was super rude, raised his voice and made me very nervous. He was constantly agitated and kept behaving rudely. We pay money for the test NOT TO BE TREATED the way he treats people. I met the best people when I had gone there for the knowledge test but didn’t expect to have such an experience while giving the driving test. Failing is not my problem, it did upset me, but we all fail at different things, and do learn from failures. Paying for the test doesn’t ensure passing the test, but the least we expect is “good behaviour” which certainly was not what I got.
Hi Akanksha, I understand failing a test can be upsetting but the the state determines how the test is graded and we cannot change that. All tests are videotaped in our vehicles and we can review for you if you had contacted us instead of leaving an angry review. Driving laws in different countries in particular are different or not enforced so while you may understand the physical aspect of driving a car, the legal requirements in the US can be quite different. The test overall has approximately a 90 percent pass rate so if you take the the errors and then improve on them I have no doubt you can pass. I’m sorry but just because you pay to test does not guarantee a passing score. In particular you failed the test for failing to yield to a city bus when turning left that was approaching in the oncoming lane, if that hadn’t occurred you would have passed with a 98 out of 100. Unfortunately that is an automatic failure per the state guidelines. I wish you luck on your next test wherever that may be.
Fantastic experience: I have had wonderful end to end experience with 911 driving school, Redmond. The whole staff including Marlene, Melissa are super friendly and getting your calls and emails returned is guaranteed here. They are definitely not out there to make extra money. Purpose of instructions such as Hughes at this driving school is to truly enable people to drive safe. He had been so patient and gave me some great tips to drive safe. To anybody who is looking to get driving lessons or to take a road test, I highly recommend to go for 911 driving school at Redmond, you won’t be disappointed!
Thank you Krishma!
Fantastic experience: Being a beginner in driving lessons, I was really impressed with the 911 driving school . their instructors are really good and patient with us, the new drivers and the office staff is also wonderful. They will really help you be the best drivers . My driving test was also really smooth . I took the warmup session with on road test . They will point out all the mistakes in the warm up , that will really help on the road test. Highly recommend for anyone looking for driving class :)
Positive experience: The instruction was good, but scheduling drives is a nightmare that requires you to be on the site constantly, refreshing the page, waiting for something to open up. It's taken us more than six months to find a non-school-hours opening to do four drives and I'm about to get locked out (again) without being able to schedule the fifth drive I paid for because there isn't enough availability.
Hi Jenn, I am happy you are satisfied by the teaching and I understand that scheduling can be tough when you have demanding jobs. I’m glad we could work out a good day for Samuel to come in and finish his final drive. I would like to point out to those reading this that there were large gaps of time especially the gap from October to February in between scheduling attempts and they were able to schedule drives that worked for their schedule often after a few attempts at checking. As we talked about in our discussion the vast majority of instructors only put hours up 1-2 weeks in advance because they do this part time, our full time instructors still don’t put them to far out with one exception because we don’t want the weekends to fill out for months in advance for those who need those hours. Once again I’m happy I could help and I will see you for your scheduled appointment!
Negative experience: DO NOT GO HERE! I’m don’t get me wrong I passed my knowledge and drivers all of the instructors were nice except one. I forget his name but he had dirty blonde very thin hair. He was white and a bit chubby. And was probably like 5,7 and had a little bit of an accent and smelled like wet dog. This is literally the best description I can give I apologize. During my drivers test he was making passive aggressive comments and had an attitude he also just had a bad energy overall and raised his voice at me. He was also confusing during the drive. Maybe it’s just me because I have adhd but the way how he was talking and his voice volume was just not clear. It could be the slight accent that he had or the fact that he maybe didn’t speak clearly. It made me nervous but I managed to pass. Price wise is not good. I paid for the enhanced teen drivers course and was promised 5 hours of driver lessons. I only got 40 minutes and did get those 5 drives. Another thing is the simulated driving. ITS NOT WHAT IT SOUNDS LIKE! the student doesn’t get their own time to actually learn. What they do is play a dvd for the entire class room (my class had about 20-30 kids I think, I just remember it being a lot of kids; like an average high school class) and they let every kid go once for the amount of times that you paid for. They did that in front of every kid. All that I can say was that the secretaries were incredibly sweet and kind. And the only instructor that seemed nice and valued time was Mike. This school is a scam. If you still wanna go ADVOCATE FOR YOURSELF! Speak up if you see that they arent doing something THAT YOU PAID FOR! but trust that there are better schools than 911 driving school that offer cheaper and better offers than this. EDIT RESPONSE TO BUSINESS: fyi, I was just describing someone and not once did I mention my driving ability. Just talked about my honest review. Hire people who have good hygiene. Another thing is that although I did learn a little that doesn’t mean it was a good experience. I’m posting an honest review and because of that I feel like it shouldn’t be disrespected by your passive aggressive comments. This just shows how unprofessional your business is. My one star is because you’re basically running a scam. Be honest if you’re gonna go by state laws. Don’t say it’s gonna be an hour when it’s not an hour. If everything had gone well in your class I should’ve been able to immediately take my knowledge test but no I did not because I felt unprepared since your classes weren’t very helpful besides just going through the basic information. Like I said I’m just here posing a review. Don’t get offended, instead be the standards that people are paying for. Also I forgot to mention they overbook classrooms and made kids transfer to another class at a different time because they didn’t plan things correctly. Yes I am going to be getting my license but for the amount I paid for I should’ve gotten something better. Just because something is required by state law doesn’t mean you gotta do the bare minimum. They also said that we get to do a 1 hour drive observation? Yeah so I never got that. And your instructors are supposed to not make us feel more nervous than what we are already feeling, yes I passed my drivers test but your instructor should’ve done a better job at not raising his voice and at not being so confusing, I literally almost failed cause he couldn’t explain or speak clearer. DO BETTER!
Hello Renau, I’m sorry you did not have a good experience during your road test. I wish you had let us know instead of posting an anonymous review so we could fix it. Obviously you passed which is great so it couldn’t have been to confusing. You did definitely get what you paid for though as our curriculum is set by the state, if you have an issue with it please let them know as we cannot change it legally. I’m glad the other instructors were nice and you had good lessons so I am puzzled why you have given a 1 star review? I mean you learned everything? Passed your tests and will now go on to get your license, that is what you pay for is it not? Your lessons in the car lasted at least 50-55 min which allows 5 minutes for our instructors to finish notes and get the next student, the classroom obviously passed on good knowledge and allowed you to pass the test and even though nervous you were able to complete the 15 min road test. Just fyi though saying someone smells like a dog is both incredibly insulting and also has nothing to do with your driving ability
Negative experience: I was astonished with my road test. My first impression of my tester was his indifferent, lazy attitude when he entered and nearly flashed the room as he bent over to grab a clipboard. He gave me a weird look and acted rude as I tried to make conversation before I began my test, and then proceeded to direct me to an obscure, winding neighborhood (after being told that I would be driving solely on city streets over the phone). He made me drive backwards about 50 feet down a street against a curb, deducted points for driving over worn out white paint that wasn't visible, and directed me to a 45+ degree downward slope (immediately after a turn so I couldn't see it coming) which he proceeded to fail me on for speeding. He also deducted points for looking over the wrong shoulder while reversing, although I looked over both. After my test, very condescending as he told me the points he deducted. Genuinely, it seemed like he was enjoying failing me. The only reason I'm giving it a second star is because the scheduling staff was helpful, and the written test was pretty pain-free. But if you're looking to take a driving test under fair circumstances, look elsewhere. Edit: lowering to 1 star as the owner seems to have a long record of making excuses for/not addressing this particular instructor's rudeness as I read previous reviews.
Hello Chris, I’m sorry you had a bad experience and i understand that failing a test can be frustrating. When it comes to the driving test we must hold to state standards when grading. Our staff cannot tell you where the test will take place or are even aware as they do not administer the test. The route was dictated by the state as well as the skills performed. If you wish these changed you will have to contact them. Our testers are once again by state rules not allowed to chat with you as it may create a bias. I am sorry once again that you don’t agree that you should fail, if you had contacted our office we could have reviewed the test to make sure but the tester is very experienced. I hope you practice and get it on the next try as the test will be on a different route but you will perform the same skills such as backing around a corner.
Fantastic experience: Professional services and friendly people. What my favor words from them are " you're passed!"
Thanks Vick!
Fantastic experience: I took my driving test yesterday and I am very happy to say that I passed! I learned a lot and Cory, who is an awesome teacher! I would recommend this 911 Redmond and Cory to anyone who is looking to learn or test their driving to get a WA License.
Negative experience: I enrolled my daughter to one of their classes. Shortly before it was supposed to start, they just cancelled it. Tried to call them several times to ask about other options but they never answered the phone or returned any of my calls. I'd recommend looking for other options, these people don't care.
Hello Marko, I’m sorry that you had a bad experience but we emailed everyone in the class to notify them and that they could enroll in a different class. It’s not a normal issue but our instructor could no longer teach the class so we had no other option. If you emailed or left a voicemail as the phone message asks then you would have gotten a call or email back.
Fantastic experience: This is the best place to come if you want to learn how to drive. The staff are very patient, they care about you and you will be supporting a local small business.
Fantastic experience: 911 Driving school was great. Super responsive.
Fantastic experience: Redmond 911 is a great school! They are a family owned and run business and really try hard to accommodate everyone and are very responsive to email communication. Would recommend this school and their instructors to anyone!
Negative experience: They over recruit students. Severely understaffed. They hold you hostage to their scheduling and delay license for an unknown amount of time. Insurance companies charge you a load while waiting for license. Weird arrangement and hope they learn. Look for other driver’s Ed.
Hello, I’m sorry you have had a bad experience. I wish you had contacted our office though as we have never spoken before today, I would like to point out one phone call and we have scheduled all your drives. The class for your teenager started in the middle of July, so its only been a little less than 2 months since the start of your course. While scheduling in summer can be difficult as it is our busiest season we have actually cut back our class numbers to make it easier this year. You on the other hand have only accessed our scheduling system 4 times in the past two months to check for available drives and one of those times you were able to schedule. Almost all of that class has finished all five drives in this time and as we tell our students in class it’s important that you check the schedule often as drives are added up every week, 1-2 weeks in advance. Also just so you know you do not need to add your teenager to your insurance policy until they are licensed, this was explained on Lesson 1 of the class.
Fantastic experience: 911 Driving School of Redmond is a very good driving school with awesome instructors. It is located inside the City Center Building, first floor. Ample parking space and nice environment.
Fantastic experience: Had an amazing time here. Took five lessons with them. The instructors are patient and very knowledgeable. Will definitely recommend taking lessons as well as having your road test here.
Fantastic experience: Hi all. I had a good experience with 911 driving school Bellevue. Here I took some learning lessons with chris and julie reiman they very extremely super instructors with lots of patience. Chris gave me lots of hope and tips to clear my road test. Also special thanks to him for teaching me the parallel parking which I thought it was tough, but it was very easy after he taught me. Finally I would like to thank my road test examiner Zaheer,he is also good and gave me very clear instructions and guided me well in my road test. Thats how I cleared my road test. Thanks a lot once again.
Negative experience: My examiner rushed me a lot during my test like he literally made me so anxious unnecessarily which led to a ton of mistakes. You’re better off going to defensive driving school just about 2 mins from them. Better cars. Better teachers. Overall better experience.
Hello, I’m sorry you had a bad experience. If you could give me a few details that would be helpful in identifying the problem. This honestly sounds like someone from defensive driving though that’s just writing a negative review and I have reported this to google.
Fantastic experience: I gave my knowledge test and road test here. Both were pretty smooth and straight forward. All the instructors and the people at the reception desk are friendly and provide great service. Overall a very smooth experience.
Fantastic experience: Just completed my 5 adult driving lessons and it was all in all a very good experience. I have to give special thanks to Mike & Jeff, Kyna for providing me with conducive lessons that helped me passed my exam. On the exam day, Cory was my tester and even though I was very nervous, he was able to assure me and guide me through my warm up. He made the entire test stress free. I highly recommend this school.
Fantastic experience: I took Both my knowledge and road test I got my license. Thanks to Mike and Jeff. getting appointments at 911 takes time but it is worth a lot.
Fantastic experience: The instructors of Redmond 911 are amazing. Special thanks to Jeff who helped me alot during my test. He made sure that I am not nervous and also gave me confidence throughout. He explained everything before we started the test and that has helped me pass my test.
Fantastic experience: I purchased the Advanced Teen Package for my son and he really enjoyed the drives with the instructor, Brady. I paid for him to take the class portion online, 5 drives & then the road/written tests. I allowed him to take his time to do his drives and it worked out that he turned 16 right in the middle of it. You do have to be 15.5. This is definitely an independent driving school where if you want to be involved in every step you're really not. I literally paid & scheduled & let my teen do the rest. I did approach Brady once & he gave me feedback on my sons driving when asked. Now onto the knowledge & driving portion. Thanks for being a local school!
Fantastic experience: I am very pleased with how my driving test went. Alex was my instructor. He was strict and fair. After the test, he took the time to explain my mistakes. I am very grateful to him for this because I will definitely apply his recommendations. And most importantly: I passed!
Fantastic experience: Great school, I took the driving test with Jeff, he's a great instructor, he gave me the confidence I needed, instructions were always clear and he's patient and experienced, also the staff is friendly and helpful, I highly recommend 911 driving school.
Negative experience: Worst customer service. Absolutely no empathy and false accusations to their students! Avoid going to 911 Driving School in Redmond at all cost!
Fantastic experience: Best driving school. Passed my driving test here. Liam was very calm during the test which helped me a lot. He answered my queries and explained things with practical knowledge. There's a reason they have waiting time, totally worth the wait.
Fantastic experience: I passed my driving test and very much thankful to my instructor Liam. I really couldn't have asked for a better instructor. He is a very good instructor, friendly and teaches all driving techniques with a lot of patience. My confidence level increased after attending driving class here and now I drive my own car to all places. I highly recommend 911 driving in Redmond and Liam as instructor. He was calm, patient, and absolutely ensured an environment where I felt anxiety-free and could focus on the test. Seriously, this guy is the best!
Fantastic experience: My kid went here. She was very happy with her experience. Instructors are respectful and patient. Office staff is polite and helpful. Overall, highly recommended.
Fantastic experience: I passed my driving test yesterday on 01/27/22. My instructor was DEUTSCH, Jeff and he was amazing. He clearly mentioned all instructions before we started test and encouraged me to ask questions in case of I had any. That opened communication channel which made me feel less anxious. Also he advised me to follow SMOG (Signal, Mirror, Over the Shoulder and Go) approach, that helped lot. I highly recommend 9-1-1 school for driving lessons and road test.
Fantastic experience: Let me just begin by saying "911" Driving School has one of the best driving instructors "LIAM" he is hands down the best he was very patient with me and very relaxed even though I was anxious to say the least he gave me peace of mind and great encouragement he was mannerable, polite, and very courteous i HIGHLY recommend "LIAM" for any one in the Washington area wanting their drivers licence or just wanting to brush up on their driving skills you wont be disappointed.
Fantastic experience: I passed my driving test today on second try. My today’s test was with Liam and he gave me confidence and positive energy before test and I did good on the road. He is such a patient and calm instructor. I highly recommend him for your lessons and test. After test he also explained me what I should improve in my driving with drawings. Thank you Liam for being patient with me.
Fantastic experience: I had an amazing experience at 911 Driving School of Redmond! Having just moved to Washington from Massachusetts this week, I was able to take the knowledge exam and driving exam in the same day without any hassle. Liam administered my driving test, and I really couldn't have asked for a better instructor. He was calm, patient, and absolutely ensured an environment where I felt anxiety-free and could focus on the test. Seriously, this guy is the best!
Fantastic experience: 10 years ago I have been in an accident (I was not driving, my friend was), after that incident I struggled really hard to drive. I used to get all sweaty when I hold the steering.. since 2 years I have taken several classes from different instructors. I did learn to drive but those classes did not help me with my confidence. The person I wanted to thank for helping me overcome fear and build my confidence is Liam. I have taken 5 classes with him and with Kyna. they were both amazing :) Thank you Guys. Thanks a tone. Thank you Liam, All the best for your career. You will do amazing. the biggest quality in you is your patience and the way you communicate with your clients. Keep it up. God Bless.
Fantastic experience: I had a great experience with 9-1-1 driving school of Redmond. I took in car lessons and my driving test here and everything went smoothly. The staff is friendly, thoroughly helped in scheduling lessons. I got a chance to learn from Barret, Nick and Kyna. All 3 of them are super friendly and excellent instructors. They made my learning experience fun and less stressful. Finally, I took my skill test with Liam, passed in first attempt. I took half an hour warm up session before the test. He explained where I could loose marks and made me super comfortable. Really appreciate his approach. Overall an amazing learning experience. Highly recommended!!
Fantastic experience: Liam, my examiner was very friendly and helped me relax before my driving exam. During the exam, he was very encouraging and kept a positive attitude, so I was able to do a good job and pass the exam. Very helpful team and a great service!
Fantastic experience: I had a great experience doing the driving test with Liam. I took a class to prepare and he gave me really helpful feedback to fix the little things I needed to polish before the test. I definitely recommend this location for nervous drivers like myself. Liam was super patient and gentle giving feedback!
Fantastic experience: Excellent experience, had a lesson and took (and passed) the road test with Liam. He's a great teacher with clear explanations, and his simple sketches of situations helped me retain more information. Also he's super chill, definitely made me feel less stressed about driving.
Fantastic experience: Hi all, I recommend 9-1-1 Redmond driving school. I got very nice instructions from instructor *Liam*. He is very cool, nice and explaining the details very nicely before kick start warm-up test or driving test. I really appreciate Instructor Liam's suggestions and guidance before kick start the test. That helped me a lot. Thank you 9-1-1 Redmond and Thank you Liam, you are very polite, customer friendly and good instructor for 9-1-1.
Fantastic experience: Always learn from this place….I would say if you really want to learn with rules and laws this is the place. All the instructors are really good. Kyna was my first instructor. She gave me confidence on wheels. Jason,Jeff and cory all other explains and trains really very well.Liam teaches you with the drawings where you can improve. Overall my experience with instructors were really good.
Fantastic experience: Just a couple days ago I passed my driving test there. I really enjoyed driving car with instructor Liam. He is very polite and calm and explains every single thing about road which makes you feel confident.
Fantastic experience: Teachers at this driving school are so patient and kind, and my first drive went smoothly! I totally recommend this driving school!
Fantastic experience: Passed my driving test today and I am super excited! Liam was so nice, really chill, he walked me through the process very patiently. Highly recommend :)
Thanks Arantxa!
Fantastic experience: Liam is a really good, knowledgeable instructor. I took the warm-up test and he explained to me the things that I had to look out for. He kept a very calm and safe environment.
Thank you Natalia!
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