AAA Minneapolis - St. Louis Park

Negative experience: No stars for the DMV. Marissa was the worst employee, Manager has not authority over employees. Employee was rude and manager did not discipline the employee. Lack of customer service is beyond. Manager had to come in and take over the transaction Marissa could not finish a title transfer. She had an attitude when answering the questions. She needs to be out of that job if a simple task as such cannot be performed. I also blame the manager she missed the chance to have a teachable moment for such a lacking employee. Very disappointed, not the first time that I had a bad experience at this location. The state needs to either train them better as far a process or cancel this location at once.

Negative experience: The app says 20 minute wait for towing. Then updates - 40 minutes. The updates - 2 hours. Finally call them - don't even have a service provider located! AAA used to be good. I am ready to terminate my membership.

Negative experience: They set a tow truck that could not fit in the parking garage. He did not have the tools necessary to change my tire. He ordered a tow truck that was supposed to be here in an hour. I have medication I am supposed to take so I don’t possibly die. This started at 11 pm. It is now 2:16 am and I got a text saying they won’t be here until 6:30 am. I had to buy the AAA car insurance separate from my car insurance. All other car insurance included roadside assistance. I’ve never had to wait for roadside assistance more than 30 minutes with other car insurance companies. I will be canceling my AAA car insurance and not renewing the AAA roadside assistance. I am vomiting and have no where to have diarrhea except in a plastic bag. AAA has failed as the company they once were.

Fantastic experience: I was helped by Marissa at the DMV. She was very professional and courteous. She helped me through all the paperwork needed for my license upgrade. Thank you Marissa, you made my day!

Fantastic experience: Lost my driver's license. I forget her name but the woman who helped me was black, very pretty, had curly shoulder length black hair. She was very helpful. Thanks for always having wonderful employees. The day was Monday October 14th I was there around 9am.