Southwest Safety Training

Negative experience: I came here three years ago. I hadn't driven at all before. The teachers didn't care and each of them bullied me in different ways. The first instructor was an angry elderly guy who asked "Do you even wanna drive?!" (I paid for the lessons myself and my abusive mother threw a severe tantrum over me enrolling and demanded that I refund it and only let up after I explained multiple times that it was nonrefundable.) Yes, I wanted to drive. The next instructor was an older woman who made sarcastic comments the entire time. After this, the staff made me take a test before I could continue lessons. I took the test right away and passed it. The next instructor was an older woman. She said I wasn't making progress so they were making me start from scratch. She made a bunch of bullying comments until I finally got bothered enough that started tearing up. She acted shocked as if she hadn't spent forty-five whole minutes bullying me. I didn't go back for months after this. When I came back, this guy came up to me and led me to my mom's car so he could speak to my mom. He refused to speak to me directly (all the staff did) even though I wasn't a kid. He explained to my mom "Before she can continue she needs to go to the hospital to get tested for a learning disability." I saw that my mom who's abusive and has anger problems was struggling to hold back her anger. I forget how she responded but I know she just denied it. He replied "I'm not trying to... offend anybody. She didn't improve." My mom explained that I graduated high school early and was in college early (which is true.) The guy asked me what i was studying at college (he chose then to speak to me directly) because I guess he thought my mom was lying and he wanted "proof." I went up to the desk to schedule more sessions and the woman mockingly said "That'll be $1,000." I didn't have a card because I asked them before I even started lessons if I'd have to pay if I needed extra ones and they'd responded no. I think the woman at the desk was trying to suggest I had no money, but I DID have money, much more than $1k. I was the one who paid for the lessons in the first place. I went to the car and told my mom that they wouldn't let me schedule more lessons. She could only talk about how offended she was about the "learning disability" thing. She blamed their behavior on me being black. I expressed that they were just frustrated at my lack skill and that their behavior had nothing to do with me being black. Nowadays I realize it probably WAS because I was black. I didn't return here after that incident. My experience here was awful. I wouldn't recommend this place to anyone. I'm moving to a different state soon and if I wanna drive there, I'll have to get my license within 60 days. I hope the driving school there isn't as awful as this place.

Negative experience: 0/10 wouldn’t recommend going here for your driving hours. My daughter drove with instructor Rachel and hated it. She was a frantic and very distracting instructor which could have made the experience much better if she knew how to teach properly.

Fantastic experience: Professional Instructors. Pleasant and helpful office staff. Top notch!!!

Fantastic experience: Receptionist is very sweet in the Youngsville office!

Fantastic experience: Treat you like family