Road Star Driving School
Information about Road Star Driving School
47630, Newburgh
Opening hours
- sunday: (closed)
- monday: 9h-14h
- tuesday: 9h-14h
- wednesday: 9h-14h
- thursday: 9h-14h
- friday: 9h-14h
- saturday: (closed)
*Local Family Owned Business
*State Certified Drivers Program/Instructors
*Licensed by the Bureau of Motor Vehicles
*Year Round Online Classes
* Face to Face in Person Classes!
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** Currently due to Covid protocols- Office is closed for walk-ins, however you can schedule a walk-in appointment. Available Monday - Friday by phone, text and email. Drives will continue as scheduled
Road Star Driving School: Reviews
Negative experience: I have attempted to leave a message for a return call every day for the past 2 and a half weeks. On the days I couldn’t, it was only because the mailbox was full. Remote work obviously isn’t going well for this company and someone is using it as an excuse to get a paycheck without doing any actual work. Please just refund what has been paid to my daughter’s account to the card used and we will use a legitimate business for our needs. If you would listen to the voicemails, you would know her name.
Hello Lauren, I am very sorry for any issues you felt had and that your experience compelled you to write this review. I promise you we are a legitimate business, that is a local family owned company that prides ourselves on excellent customer service. We are available by phone, text and email during office hours. However, we are busy, so if we don't answer we may be helping another customer or you are calling outside of office hours. As far as not being able to leave a voicemail, I will look into with our carrier as we have never had any issues regarding this. Our Newburgh office manager has been with us for over seven years and does an excellent job of assisting students, parents and our instructors . She mentioned the first message she had from you was this week, and that had she reached back out to you. We are all professionals who are dedicated on ensuring our students are safe, defensive drivers in our community and to make the entire process simple, fun and a lifelong learning experience as possible. Again, I am very sorry for any frustrations that you have had and if would like to talk my work cell is 1 812 589-6995. I am available Monday - Thursday Noon - 5 pm EST and Fridays Noon - 2 pm EST Or you can also email me at jasper@roadstardriving,com. Take Care, Denise Hall Regional GM
Negative experience: Pathetic. If I could give it zero stars I would. Find a different driving school. They canceled a drive a couple hours before and never rescheduled it yet I miss a drive and they charged me $50 (the website says it’s $35). Instructors don’t give any feedback to the parents about how their child is driving. My son finished the course and all the drives and then they want to squeeze another $50 out of me to complete his drive exam with them, putting the fear of God into that he won’t be able to pass at the BMV. Plus they didn’t give him the driving completion certificate to take to the BMV, wouldn’t answer the phone to resolve the problem and I had to drive over to the school to get the certificate. Save yourself the headache and go to a different driving school.
Hello Rachel, I am very sorry for any issues you felt had and that your experience compelled you to write this review. We are a local family owned company that prides ourselves on excellent customer service. We are always striving to improve the driver education process for our students and their families. We are available by phone, text and email during office hours. However, we are busy, so if we don't answer we may be helping another customer or you are calling outside of office hours, which I believe was the case last night. As far as our instructors, they are professionals who are dedicated on ensuring our students are safe,defensive drivers in our community and would never try to put the fear of GOD or coerce them into testing with us. That is a personal decision for every family and student as to what they feel works best for them. Again, I am very sorry for any frustrations that you have had and if would like to talk my work cell is 1 812 589-6995. I am available Monday - Thursday Noon - 5 pm EST and Fridays Noon - 2 pm EST. Take Care, Denise Hall Regional GM
Fantastic experience: Good lace to learn how to drive
Thank you for taking the time to leave us a review Mary. I will be sure to pass your praise along to our instructors. Enjoy your day, Denise Hall Regional GM
Fantastic experience: Great place for your child to learn.
Thank you very much for taking the time to leave us a review. We truly appreciate your positive review and I will be sure to share with our instructors. Take care, Denise Hall Regional GM
Fantastic experience: My son just finished his classes and I am so glad I signed him up. I feel like it really prepared him to get his license and the staff was so great with him. It was definitely worth the time and money spent for the classes and driving sessions.
Thank you Desiree for taking the time to share you experience with us. It warms our heart knowing we had a part in helping prepare your son to become a safe, defensive driver in our communities. Again thank you for taking the time to leave us a wonderful review and I will be sure to share with our instructors and Newburgh office manager. Take care, Denise Hall Regional GM
Fantastic experience: I have nothing but great things to say about Road Star Driving School! From the first telephone call for gathering information to scheduling driving classes to test scheduling everyone we have come across has been eager to help and quick to respond. Both my boys have had good experiences both in the in class portion and driving instruction.
Thank you Mary for your kind words. We strive to offer a great driver education experience not only for our students but for the parents as well. Thank you for entrusting your boys education with us and I will be sure to relay your praise to our instructors and Dana who runs the Newburgh office for us. Thanks again, Denise Hall Regional General Manager
Fantastic experience: They did absolutely great with my first daughter!! We will be back with the rest of our children. Patient and encouraging thank you!!
Thank you Kirsten for those kind words! I will be sure to share your glowing remarks with our Newburgh instructors. They really take pride instilling knowledge in our students in a positive manner. I know they will greatly appreciate this. Thank you again for taking the time to review us. Denise Hall Regional General Manager
Negative experience: My daughter did all her drives six months ago and passed every drive according to her instructor. They never posted a grade on any of her drives or sent us the signed form of completion. Not until we went to the BMV for her drive test did we discover their error. She is crushed! I purchased her a car and she was excited to drive to school. Now we have to wait another week and take her out of school. I’m beyond angry!!!!
Hello Johnilynn, I am very sorry that your daughter is upset as I know getting your driver license is an exciting moment in a teenager's life. Please give me a call at our main office at 1 812 634-2750 and I can look into her account. I will need her full name and her date of birth. Our company policy is that a student's drives are graded and recorded on our paperwork. Then on a student's drive #6 our instructors will explain the drive test with the student and ask them if they are taking it with us or at the BMV. If they are taking it with us or are not sure we will keep the completion paperwork until they let us know their decision. If they say they are taking it at the BMV the instructor will give it to them right then. This policy is also explained in our classroom setting. Please reach out to me and we can get this taken care of and she can still get her license this week. Thank you, Denise Hall Regional General Manager
Fantastic experience: Our son Jonah was placed in this driving school and had a fantastic driving experience with them. Jonah took the on-line course and had 6 drives with an experienced instructor. He completed the course and has been doing well ever since. We also worked with Jonah ourselves and as a parent we wanted to give him every opportunity to succeed. We have three more children and plan to have then attend this driving school as well. In fact I'm enrolling Wyatt today as the 2 of 4 children to start driving. Nothing but positive things to say thus far. If your considering a driving school, I would recommend considering this school.
Hello Paul, thank you for taking the time to review us. We appreciate our customers and love their feedback. Added Bonus, I'm sure our instructors will love your review! Thank you for entrusting us with your children's driving education. Remember to ask for our multiple sibling discount that we offer. when you register Wyatt. Thank you again, Denise Hall Regional General Manager
Fantastic experience: Teacher very nice and teach very well
Thank you for taking the time to review us Mason. We are pretty proud of our BMV certified instructors. Their goal has always been to instill the necessary skills to ensure our students become safe defensive drivers in our communities. Glad to hear that you feel they are doing a great job! I will pass that along to them, I know for a fact they will appreciate hearing that from a student. Thanks again, Denise Hall Regional General Manager
Negative experience: It is impossible to get a hold of them by phone. I called 6 times and no one answered. I even looked up the hours online and tried to call again. I left several voicemails and did not get a call back. Finally I had to go in and get information that was not very helpful. Not everyone can just go online and do stuff.
Hello, I am sorry that we were not able to answer the phone when you called. Summer is our busiest time of the year so we may have been helping another customer. However, if you would leave a voicemail we will get back with you by the end of any business day. If you still need assistance you can call our main office at 1 812 634-2750, I will be in until 5 EST. Thank you, Denise Hall Regional General Manager
Fantastic experience: Great instructors
Fantastic experience: They teach you the fundamentals of driving
Fantastic experience: This is such an amazing driving school. The teacher’s are nice and they really help students. I was able to pass the permit test because of them. Thanks!
Fantastic experience: I loved this class and I especially loved our teacher Mrs. Vickie and she even lets us call her our grandmother. I loved it!
Fantastic experience: LOVE this place!! Instructors are very encouraging towards students and students are always calling in to request certain instructors because they enjoy driving with them! Teachers in the classroom always go the extra step to make sure students are understanding the rules on the road and prepared for their permit test! They make scheduling drives easy and convenient by allowing online scheduling or over the phone. GREAT place for students to learn how to drive and get their license!
Thank you for taking the time to review us Gabriella. We are pretty proud of our BMV certified instructors and the excellent job they do instilling safe defensive driving skills in our students. Thanks again, Denise Hall Regional General Manager
Negative experience: Terrible management that doesn't care about customer satisfaction or understanding. I would use another driving school and refrain from wasting your time here. They make it almost impossible to schedule drives and find it okay to cancel at last minute but charge if you do the same. Customer service is rude and not helpful at all.
Hello Ronald,
I am very sorry that we did not resolve the issue to your satisfaction and you felt that your experience compelled you to write this review. We are a local family owned company that prides ourselves on excellent customer service. We are always striving to improve the driver education process for our students and their families. For instance, we are the only local driver education company to offer online scheduling of drive times. However, if scheduling online is not a personal preference, we are also available by phone five days a week. If an issue arises, such as you had, I will investigate the concern and try to always be fair to both the customer and our company. As per our conversation I told you I would look into and get back with you, which I did within in 15 minutes or so. However, by then you had already paid the no show fee. I have added a note on your son’s account to give his drive test for free which is normally a $40.00 fee. I hope this will help resolve this unpleasant experience you felt you have had with us. As always you can reach out to me at our main office at 1 812 634-2750 with any questions or concerns. Thank you, Denise Hall Regional General Manager
Negative experience: It was terrible
Good morning Hunter. I am sorry that you felt your experience with us was terrible. I've tried to look up your account with us so I can research why you might feel that way. However, I am not showing that you have even taken driver's education with us? Please reach out to me at our main office at 1 812 634-2750 so I am able to look into your concerns. Thank you, Denise Hall
Regional General Manager
Fantastic experience: Great
Thank you Robert for taking the time to review us
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