Gigliotti's Utica Driving School

Fantastic experience: From Nervous to Confident—A Life-Changing Experience Before passing my driving test, I struggled with nerves that made everything feel overwhelming. My instructor was incredibly patient, empathetic, and clear—he helped me turn nerves into confidence and drive safely. Thanks to his support, I passed my road test feeling truly happy and grateful. It felt like I was finally taking the wheel of my life. Gigliotti’s doesn’t just teach you how to drive—they teach you how to do it well, with calm, clarity, and care. Highly recommended for anyone who needs expert guidance and a supportive approach.

Negative experience: I’m literally calling rn and no answer and the amount of times I’ve called ridiculous. You have one job which is to answer the phone . IVE CALLED SO MANY TIMES

Fantastic experience: Really nice, funny teacher. Best face expressions 10/10

Fantastic experience: Instructor was very detailed and friendly.

Negative experience: I called to.inquire about driving lessons for my daughter who lives in Utica. I live in Richester, where driving schools are plentiful Moreover, was going to pay for her lessons , however way they accepted payments. I understand the pandemic has had an impact on businesses, but the very least they could have done was called me. After a few weeks, I emailed them using their website to do so, and still no answer. Sadly, they have no competition., which may explain why they have poor customer . I read a response from the owner who claims his secretary answers rings during business hours, however I have been calling for six months and no answer.As'I have mentioned, if they had competition, they would improve their customer services.

Negative experience: Terrible service. I tried placing a driving lesson that cost around $80 dollars. They told me to send a text message to a number with my 5 hour course certificate (which I did) and a text message that I want to schedule a driving lesson. They call back telling me that they scheduled a road test for which cost $180. I repeatedly told that guy that I wanted a driving lesson with the $80 cost. That person was rather impatient and rude especially when they were in the wrong when I clearly indicated what services I wanted. Afterward, I tried calling them and was immediately sent to the voicemail with no ringing in between (an indication my number was blocked). I tried calling them with a different number and was able to get the ringing and then sent to voicemail. I strongly advice anyone who wants a good service and experience with getting your license to avoid this place. They want to charge to extra for services you don't need and will rudely serve you when you don't want the service they force on you. Again do not use their service and please look at other negative reviews.

Negative experience: I doubt that you guys are in real business. I called the number in last December and I was called back and told that to call back in March. So, I kept trying to call since March till now. Reached to voice mail and never get a call back. Tried to go in person to Genessi office and nobody answered the ring. Tried so many times and last Saturday, luckily one guy answered the bell in office and told me to keep calling that number, no one is answering or calling back.

Negative experience: Off and on I have called the phone number for about a year, they have never answered. I always left a message, they never returned a phone call. I genuinely question if this is a real business or perhaps went out of business but after this long who cares?

Fantastic experience: Fantastic, David is an incredible instructor. He was incredibly calm and patient with me. Gave me more driving tips in an hour than I've learned in months, can't wait for the next lesson

Fantastic experience: Excellent service. My instructor was very nice and understanding! I will be back next week!

Fantastic experience: Mr. Gigliotti is the best!! He took care of my problems personally!! Anyone who says they got bad service is lying, I was 100% a happy satisfied customer!

Negative experience: Horrible place. Took the day off work and drove 30 minutes away and the instructor said they couldn't do my road test bc the date looked like it was ALTERED and like it had a 7 under the 8 of 2018 and they are making me pay for a third road test which they should be paying for bc it wasnt even my fault. Horrible place. Rude people.

Fantastic experience: This driving school is the best in central New York. My son learned so much from the instructor. I would highly recommend it to anyone. Thank you so very much for everything! You guys rock!!!

Negative experience: Our son took his 5 hour class here. No complaints about the class itself. He learned Alot and did well. Our main complaint is that he lost his certificate. He called the school and they hand wrote a new one however charging him $35 is outrageous. The class itself was $50 so for a certificate to be nearly as much is insane. Horrible customer service on your end. I will be telling everyone I know about your ways and so on.

Fantastic experience: Bernie and his son were both incredible instructors. They were honest, so very patient, thorough, and gave advice only experienced instructors could give. They are wonderful at figuring out your trouble points, and will help you resolve them. They are experts through and through. Would recommend to everyone.

Fantastic experience: Gigliotti's Driving School was a class act all the way through. From the pleasant secretary on the phone to the experienced driving instructors and teachers, I highly recommend this driving school. Wonderful experience all around!

Fantastic experience: Great experience! Thank you, Gigliotti's!

Fantastic experience: Great Experience, my driving instructor was David, and helped me learn many new techniques, and gave me great advice !

Negative experience: These trainers on the road are looking for perfection. My boys drive the dodge work truck and drive my RV just fine and they were both failed. Our tax dollars at work!

Negative experience: This is by far the worst company for five hour courses!!!! They are VERY RUDE!!! Help me start the petition and end their career of making fun of people and not treating us and our kids as we deserve!!! This is America! When you don't like something you change it!!!! Help me change the way these ignorant, arrogant people treat us!!!

Negative experience: Rude. Do not subject your new drivers to this level of rudeness!