Texas Motor Sports
Information about Texas Motor Sports
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 10h-18h
- wednesday: 10h-18h
- thursday: 10h-18h
- friday: 10h-18h
- saturday: 9h-16h
Our comment from DrivingSchools.Directory about Texas Motor Sports:
Texas Motor Sports is a well-established and family-oriented dealership with over 50 years of experience in the motorcycle industry. Customers consistently praise the knowledgeable and friendly staff, including sales representatives who are dedicated to providing a comfortable shopping experience without high pressure tactics. Many clients have shared their positive experiences purchasing bikes and parts, highlighting the exceptional customer service that sets this dealership apart from larger competitors.
Positive reviews point out the personalized experiences customers receive, with staff taking the time to answer questions and provide valuable insights into their product offerings. From sales to service, the team is noted for being accommodating, helpful, and attentive, ensuring that buyers feel confident in their choices. Many customers have returned for additional purchases and service, citing the family-like atmosphere as a key factor in their loyalty.
However, there are some concerns regarding customer service inconsistencies and communication issues, particularly in the service department. Some customers reported delays in response times or lacked assistance during busy periods. Additionally, experiences with the Basic Rider Course have been mixed, with some reviews indicating a need for improved instruction for beginners.
Overall, Texas Motor Sports remains a solid choice for motorcycle enthusiasts, with many loyal customers eager to continue their relationship with the dealership for future needs.
Texas Motor Sports: Reviews
Fantastic experience: Outstanding experience with buying my 2024 Kawasaki SV900!! Extremely knowledgeable sales staff and went the extra mile in helping. My salesman gave me his cell# in case my credit union needed to contact him on Monday (which they are closed) Went over every feature of my bike and even helped me load and secure on my trailer. I traveled a couple hundred miles to purchase. One of the biggest reasons I like this dealership is it’s been around for around 50 years and they are very customer oriented. Not like your huge dealerships that could care less. I will definitely buy there again!!!!
Tracey, We at Texas Motor Sports want to thank you greatly for your wonderful 5 star review! We know that there are many choices out there for purchasing your powersports machines, yet you chose us! Thank you! We do our best to be customer oriented, and we are happy to know that you truly enjoyed your buying experience with us. We look forward to working with you again in the future! Debra - Texas Motor Sports My apologies for the delayed response!!
Fantastic experience: Great people fast and easy got a great deal on a new bike no complaints here.
Thank you Jose! We are so happy that your bike purchasing experience was a great one! We appreciate you, and hope to see you back at Texas Motor Sports again in the future. Debra - Texas Motor Sports
Fantastic experience: Absolutely amazing experience. I got my first bike with them. I came a month or so prior to just look around and they patiently explained the differenced and gave recommendations. I came back to get the bike they recommended and they were patient and understanding with a few complications on my part. After paper work was taken care of I was given lots of helpful tips and instructions. Would absolutely recommend them and hope to go there for my next bike.
Adara, Thank you so very much for the wonderful review! We enjoyed working with you as well, and we were ALMOST as excited to put you on the Kawasaki Z500 as you were to purchase it! It was hard to compete, you were VERY excited. We hope that you enjoy your new bike. Ride safely, and come by and see us soon! Thank you again! Debra - Texas Motor Sports
Fantastic experience: I love Texas Motorsports. I took the MSF class here (twice because the first time I failed) and the instructors were very helpful and knowledgeable! I bought my first bike here as well, it was maintained well and it was a good deal. Texas Motorsports definitely has me as a customer for life!
Shaun, Thank you, and Congratulations on your successful completion of the BRCU! We had no doubt that you could do it. Now that you have your Motorcycle Endorsement, we hope you will get out there and safely enjoy your new-to -you Kawasaki Vulcan Classic ! Thank you again for your wonderful 5 star review and come by and visit us soon. Debra - Texas Motor Sports
Fantastic experience: Went in to install a part on my motorcycle that I was unsure about installing myself, called other places and they quoted me insane prices for the work. After asking an employee at the front desk about the installation, he got it installed in under 10 minutes and even brought me through the process!
Dylan, Thank you so much for the 5 star review! It is so great to hear about our customers' positive experiences with our Service and Parts Departments. We truly appreciate you taking the time to let us know about this, and I'll definitely pass this review on to Jimmy and his crew. Thanks again! Debra - Texas Motor Sports
Fantastic experience: I bought a vstar 250 from them. They were very helpful and friendly. It was also a really good price deff would get a motorcycle from them again.
Thank you Chris for the wonderful 5 star review! It was great working with you and we were very happy to put you on your new - to - you Yamaha Vstar. Enjoy the ride and stay safe! Thanks again! Debra - Texas Motor Sports
Fantastic experience: Came in to buy a motorcycle. I’m not sure if Patrick works in sales but he was extremely knowledgeable and didn’t push me into a sale so I like this guy a lot. Ask for Patrick if you stop by and you won’t be disappointed! Pretty sure Jimmy and his service crew are magicians. Found a gem and brought it in to get serviced, inspected and new tires. Felt like I rode away in a whole new bike.
Hi Robert, What a great compliment to both Patrick and Texas Motor Sports! You are correct, Patrick is very knowledgeable, as he's been working and playing with motorcycles and other powersports 'toys' for 30 years; and he's been with us for over half of that. Although his role is actually Parts Manager, you may find him on the sales floor helping out when the need arises. I have given him a copy of your review. I know it truly made his day! Thank you again for this great review. Debra - Texas Motor Sports
Fantastic experience: Brian, Debra, and Pat made my 1st experience getting a bike the most welcoming and comfortable experience I’ve had compared to other surrounding dealerships. This crew at Texas Motor Sports in Harker Heights made sure I knew everything there is to know about the steps I need to take and how to go about getting my 1st bike. Pat is very knowledgeable about motor gear and gave me all the ins and outs on helmets and protective wear. Brian and Debra were going to make sure I left with my first bike no matter what. I’m forever grateful and will continue to visit this location every time. It was a very wholesome experience in all, felt like family. Thank you guys so much! Also, Don’t try to walk off with Debra’s good pen! She’ll get ya! Can’t wait to do more business in the future! I love my new 2024 Kawasaki Ninja 650
Dearest Avinlea, Thank you, thank you, thank you. What a wonderful review! We enjoyed tremendously working with you and making sure that you got the bike of your dreams. We do look forward to your visits; even if you just want to show off your new ride or have questions about the one you purchased. Some customers just make coming to work fun; and you are definitely one of those! AND I have actually managed to keep my pen safe from the pen snatchers, thus far! We look forward to seeing you again in the future! Debra - Texas Motor Sports
Negative experience: I submitted a credit application online for a bike at 11am got the email saying someone would be contacting me shortly. I had to call them at 3:00pm to speak with someone and they said it would be 10 minutes to submit and 45 minutes to hear back. I still haven't heard back from them. I guess they don't want my money.
Hi David, Sorry about the miscommunication between you and our sales manager. When I brought your issue to him, he assured me that he did receive your application for credit. However, when he ran it through our available lenders, we were unable to find someone who would finance your loan. The reply by text was sent to you the next morning, Aug 8 at 8:26 am, before ours doors opened, letting you know that “you will need to try to get financing through your personal bank or credit union for the amount of $$." I was able to verify this text by the screenshot sent to me by my sales manager, which I'd be more than happy to send to you again or show to you in person. I apologize that the text was not sent within the time that you were expecting it, but from what I understood he spent time during the 7th, between other customers, unsuccessfully trying to get you financed for your chosen machine. I'm not sure what happened to the text that our sales manager sent you, but I can assure you that it was sent to the number listed on the credit application that you submitted. Thank you, Debra - Texas Motor Sports
Fantastic experience: Just took my msf course this past weekend and it was a great experience! We started with 5 people and ended up with 4 because 1 guy realized it wasnt really for him but the rest of us passed!! Joel made everything easy to understand and helped when I had questions or made a mistake i couldnt realized what i was doing wrong!! Being the only female in the class made me a bit nervous but i was actually voted to lead all the exercises and the skills evaluation which boosted up my confidence and let me know what joel was teaching i was comprehending and doing it perfectly when i listened and he did it all by himself while ensuring our safety! Overall 10/10 experience!!
Dearest Jasmine, Thank you so much for the great 5 star review on your BRCU this past weekend. Texas Motor Sports' goal is for our MRC classes to not only be educational so our students know how to be safe on the road, but also we want our students to have fun. It sounds like Joel met both goals with your class. Thank you for taking the time to post this review. May you have nothing but safe and enjoyable rides from this day on! Debra - Texas Motor Sports
Negative experience: I came in today looking at the r1 they have and nobody helped me I constantly asked for help and nobody helped felt a bit profiled honestly . I ended up just leaving unsatisfied because I really wanted to buy that r1. I wouldn’t recommend to anyone going but to each their own!
Hello Malcom, We are sorry that you were not happy with the service that you received when you came by to ask about the R1. I'm so glad, however that you made the effort to call us later and get the info from the owner, Perk, on that great bike. From your convo with him, you learned that we were selling it almost $1000 under current NADA retail, so if you are still interested in the 2020 Yamaha R1, we look forward seeing you soon, and watching you drive away on that amazing Yamaha!! Thank you Debra - Texas Motor Sports
Negative experience: Don't recommend; just go to a big dealership For a business, I understand that they need to make money, but I can say that a bike that is $5699 MSRP shouldn't be jumped up to $7329 OTD ; that is more than $1600. Not to mention, no type of deals, nothing. Not even hey, if you buy now we will remove this fee of ($XXX.xx) I am new to the bike scene, and have an idea of what I like; yet I didn't get any help from staff to explain different aspects and features of different bikes of the same style, **** please understand, that the salesman helping me was injured and physically couldn't assist me with the back and forth of different styles and etc. which was no fault of his own, and this negative review has nothing to do with him**** This is the first time that I have ever been to a dealership that says "you have no offers for financing to go to NavyFed" which is very weird seeing that my credit isn't bad, it is not great by all means, but it is not bad like how some people with low 500s get approved. Just crazy how I am there more than a hour and even did a application yet no options for purchasing a bike, I even had the chance to buy it out right : right then and there but felt "shooed out"
Cameron, My apologies for not getting back to you more promptly. I'm not sure how to begin to reply to your review; as there are so many aspects. But I will try. For a $5699 bike, which is MSRP, there is added freight and prep charges, along with titling fees, doc fees, and of course, tax. All of our freight and prep charged to the customer, is what is charged to us by the manufacturer. FYI, the big box stores have been known to double and triple those amounts, we do not. As for not being assisted with info about different bikes. Unfortunately I cannot answer to that, as I was not there. However, generally our sales staff is very knowledgeable about all of the machines in our store, and can answer any questions that you may put upon them , even if the question is that you are new to riding, and need help choosing a bike for you. If this was not done, I apologize. Obtaining a loan, is another matter. We utilize a number of lenders in our dealership, that we feel will be beneficial to our customers and that we have had lots of success with. But, because we sell things that are NOT necessary in life, such as a car, we are considered a 'Toy' store, and because of that, lien holders tend to not approve loans for scores under high 600's; some even require scores of 700's. Lien holders, understandably, are reluctant to lend money to those with lower scores; as they are looking for those with positive payment history. Navy Fed is a definite option for most of our military, and that’s why we tend to send our soldiers to them. We have found that they tend to approve many of the loans that we are unable to, and the interest rates are usually better as well. Texas Motor Sports has been doing business with Killeen and Fort Hood (now Cavazos) for over 51 years with the same owner. Our founder was a WWII paratrooper, who jumped on D-Day and spent 8 months in a German prison. He is gone now, but when he opened Texas Motor Sports, he set his standards high for how his military customers are treated, and we have done our best to maintain these standards over the years. Giving a price, and then saying 'if you do this, then we will give you XXX" is not how we do business. We try to give our best price up front and NOT add the extras that will be used as a bargaining tool in the end. To us, that is not good business. To close, I did a bit of secret shopping for this bike at the 'big stores' in Austin. The least amount that I was given was $300 over our price, with the others being higher. If you found a better deal than what we gave you, we are truly happy for you. The best deal for a quality machine is a good thing; and staying safe on the road is also important; so enjoy your new bike. Thank you, Debra - Texas Motor Sports
Fantastic experience: Awesome place, great kind staff, especially Robin B, thank yall for all you do for us, an energetic environment with kind customer service
Thank you Draye! We do appreciate your kind words and great review. I will definitely let Robin read your compliment . I know she will be tickled. :) Thank you, Debra - Texas Motor Sports
Negative experience: Actually came here to purchase an H2 April 16th 2024 approximately 4:40 pm. No one came to the desk no one seem to be there period except for one person busy with another couple so I waited 12 minutes and left. I guess my money is better at another place of business
We are sorry that you were forced to wait 12 minutes for someone to assist you. We have been shorthanded, as of our staff members had a stroke. Should you decide to come back and see us, please take the initiative and ask for assistance. We are a small dealership, and, although it is not our intention to ignore anyone, sometimes we do miss someone who has entered the store, or is looking for assistance. We do hope that you were able to find the bike of your dreams and are enjoying the ride. Thank you, Debra - Texas Motor Sports
Negative experience: Nice bikes, but customer service could use some work. Sales rep stated they’re not doing test rides at all. That’s unheard of… who buys a bike without test riding it first? Not sure how these guys plan to stay in business. Upon walking in they were very un-engaging as well no welcome in or anything.
Willie, Sorry for the late reply. We have had some changes to our website programs and this has caused some delays. Google replies were one. We apologize for any issues with our customer service. We are a small dealership, and we do our best to greet our customers and inquire as to what they might be looking for as they enter the door. During the time frame that you were in here we were shorthanded, and that, I'm sure, exacerbated the issue that you experienced. Test rides can be available, but only on certain used bikes and new bike demos, should we have any. As you may have noticed when looking around, the new bikes are not serviced, so they cannot be test ridden. Our insurance requires that certain sport bikes may not be test ridden, and any that ARE allowed must be done so with an escort. The best practice is to call and request to schedule a test ride, that way details may be discussed prior to you coming in to the dealership. If you have any other questions or issues, please do not hesitate to reach out to me or to another member of management. Thank you, Debra - Texas Motor Sports
Fantastic experience: Texas motor sports and the instructor help me and mine friend on 01/06/24 To get ours motorcycle lic thank you guys. And the instructor she was very Helpful she help us a lot, your are the best.
Thank you Juan! What a nice compliment to be forwarded to our instructor, Gina. We agree, she is the best. We. appreciate you taking the time to let us know how we are doing with our BRCU. Glad you enjoyed the class! Thanks again, Debra - Texas Motor Sports
Negative experience: By far the worst place to shop, I ordered a gas tank over a month ago and I still haven’t received it and the staff couldn’t even be bothered to call, they refuse to compensate me for my trouble… never again.update..it’s been days since I’ve spoken to a member of management now they’ve promised me to have the part shipped overnight but here I am 2 days later with no part no refund and a bunch of unfulfilled promises… worst dealer ever…
Wayne, My apologies for the delayed response. We have gone through some changes in some of our programs and it has put us behind in many things; Google replies being one. I have made inquiries to our all of our department heads, looking for the name of Wayne Boisvert and any order made for a gas tank, and we have no record of you doing business with us at all; including having ordered a gas tank; whether it be one for a Kawasaki, Yamaha or a CFMOTO motorcycle; which are the only brands that we carry. I also asked our managers if they have spoken to anyone with the issue that you described, and they said that they do not remember doing so. There are a number of motorcycle dealerships in Texas with a similar name, Tejas Motorsports in Houston is one, and Texas Powersports in Arlington is another. Possibly you were working with one of them on this order, or another with a Texas in the name? Since you mentioned ‘compensation’ and a ‘refund’ in your review, we are assuming that you have paid for the tank in advance. If you will bring the receipt from Texas Motor Sports for the pre-paid order to our dealership at 899 West Central Texas Expwy in Harker Heights, Texas, we would be happy to work with you on this issue. Thank you, Debra – Texas Motor Sports
Fantastic experience: I took the BRC course through Texas Motor Sports. I signed up a month or so after talking to Mrs. Debra and Mr. Perk in July. I loved talking with them. I was very frank about the fact that I had no motorcycle experience (which it is what the course is geared to: the beginner rider) and very limited experience with manual transmission. Mrs. Debra let me know that it wasn’t going to be easy, but it’s possible, to pass the course on the first try. So I signed up for the 9/9-9/10 class a few weeks later after wrapping up some life things. Boy, it was not easy, I did indeed struggle, but I felt much better during the second day and happy to say I passed. Ms. Gina at the BRC course was extremely patient with me and encouraging, giving me tips and tricks. Always saying “ride faster Gaby!!”. I got very used to the range signal for speed up lol. I did gain confidence as a rider through the course. Looking forward to getting a bike soon and working on my skills before taking it to the streets.
Hi Gaby, Sorry for the late response! We really appreciate you taking the time to let us know how the class went and how well Gina did as your instructor! I read her your review and she said that she was excited to know that she had done a good job, and that you had enjoyed her class. As a new instructor (with us) positive words are always great to receive! Now that you are a legal motorcycle rider, please ride safely! Thank you for taking the Texas Motor Sports BRCU, and thank you again for the great 5 star review! Debra - Texas Motor Sports
Negative experience: The customer service provided by Texas MotorSports was unsatisfactory. After placing an order for the motorcycle tire, it is expected that they would follow through with their promised services, including mounting and balancing. However, They fell short in this regard. With ZERO communication and having to go through the hassle of making several visits to their store I ultimately had to pick up the tire and find another service center to complete the job.
Mr. Harris, Please forgive my delay in getting back to you on this review. I wanted to discuss this issue with our Parts Manager before replying to you. Basically, the series of events as you wrote them, and as unacceptable as they were, is exactly what happened; and for this, we apologize profusely. In speaking to our Parts Manager, he said that "the tire the customer ordered came in in a timely manner, but while waiting for the tire, the tire balancing machine broke down. It seems that from that point on, things went down-hill. Everything that was promised to the customer was not done." The Parts Manager took complete responsibility for this; saying that he had no other excuse except that he forgot. Mr. Harris, we are so sorry that this happened, and although we cannot undo what was done, we hope that we can some day earn back your trust. Again, we offer our sincere apologies. Debra – Texas Motor Sports
Fantastic experience: Great motorcycle shop! I've been going here for years from buying my first bike, servicing it through them, to helping a friend buy their bike here. They have a great selection with good prices and the service department is great. I highly recommend going here for your bike needs.
Thank you Zachary for your great review and 5 stars! We truly appreciate the kind words, and for taking the time to review us. Glad to know we are doing a 5 star job! Thanks again! Debra - Texas Motor Sports
Fantastic experience: Im a Happy Customer. This place went above and beyond to inform me and take good care of my purchase of a new CFMOTO 1000 single row. Brian in sales was super helpful from beginning to the end. This UTV is powerful and a great modern machine. Warranty is fantastic too. Best bang for your $!!!
Hello Brandon! Thanks SO MUCH for the great 5 stars and the amazing review! We love it when our customer's experience is so positive that you can almost hear the smile in the words of their review. I have passed on the compliment to Brian, and the 'boss'; which put smiles on their faces as well. Thank you again for taking the time to review your experience with us at Texas Motor Sports. Debra - Texas Motor Sports
Fantastic experience: Bought a used bike from them and they were awesome start to finish.
Thank you Joe! We are so glad that you had an 'awesome' experience with everyone here at Texas Motor Sports! We appreciate the 5 stars and the compliment. Enjoy your 'new to you' bike and stay safe on the road! Looking forward to you visiting again. Debra - Texas Motor Sports
Fantastic experience: Very knowledgeable staff that listens. The mechanics on staff offer great advice and insight on any size motors.
Thank you, Jessie, for the great 5 star review! So glad that you found the advice and insight given by the TMS Service Dept helpful. I will definitely let them know of your review and tell them to keep up the good work! Debra - Texas Motor Sports
Fantastic experience: I'm giving a 5-star review for their sales and customer service. Brian and Patrick took great care of me when I bought my bike from them and helmet too. They are always very personable and helpful. However, I wish I could rate their Basic Riders Course separately from the store front. I don't see any options to do that. If I could rate their Basic Riders Course separately their course would get a 2-star review. I feel it is important that I warn anyone interested in taking the Basic Riders Course through Texas Motor Sports that you should not waste your time and money unless you already know how to ride, and you have been practicing for the maneuvers covered in the Basic Riders Course. The Basic Riders Course is a two-day course. On the first day of the course there were six trainees in the class with me. Within the first hour of training two of the trainees had already been sent home by the instructors. This kind of struck me as a bit alarming because I had not seen the two trainees that were sent home commit any safety violations nor drop their bikes. Then at the end of the day they told the only remaining female in the class that she was being removed from the course and to not return for the second day. Thus, by the end of the first day half of the class had already been told they were now going to be allowed to finish the course. At this point it was starting to feel like Survivor Island. I was able to survive for the first three hours of day two. At that point we were working on the figure 8 maneuver. I couldn't keep the bike between the painted boundaries for this maneuver. The instructors let me attempt the figure 8 multiple times, five or six attempts, before they told me that it wasn't safe to let me continue the training. I had not dropped the bike or done anything unsafe. I simply could not keep within the boundaries of the figure 8 maneuver. This maneuver is the hardest part of the course, and I don't know how they could expect someone who has never driven a motorcycle before to be able to do it and keep within the boundaries. As a result, three hours into day two I was the next trainee kicked off Survivor Island. At this point only two trainees remained. Both trainees successfully completed the course. However, it should be noted that both remaining drivers had prior experience riding, and that worked in their favor. I would not recommend anyone without experience riding to attempt this course through Texas Motor Sports. The environment may have been a factor though. When I took the course a few weeks ago the summer heat had just begun to really scorch. It was 17-18 June 2023. I believe the extreme heat had something to do with how things turned out. The instructors simply didn't have the patience to let you learn how to ride. You either got it right away or you had to go away. I can see how the extreme heat may have impacted their lack of patience. However, when only two out of six trainees are allowed to complete the course that doesn't look good on the trainers, and they need to do some self-reflection. This is an expensive course. If you aren't going to commit yourself to providing quality training, then maybe you need to find something else to do. If the issue was the weather, then maybe reschedule training, but don't waste people's time and money. That is not the right way to treat people.
Hi Brian, We want you to know that we greatly appreciate your 5 stars and your review of the Texas Motor Sports sales and customer service, when purchasing your bike and helmet from us recently. We agree that our staff is amazing, and they truly care about their customers and the experiences that they have before, during and after their purchase. I will definitely pass on your kind words to Brian and Patrick. I am so sorry that you had a bad experience with the Basic Rider Course. It was definitely a very hot and miserable day for both the students and for the instructors. Unfortunately, we do not have control over the weather; although if we did, it would always be cool and sunny! Along with the high temperatures, this class just happened to have a majority of non-riders registered, which is actually not unusual for our classes, since this is the Beginner Class. Even so, a great percentage of our beginners do have success with the BRCU. The TMS BRCU is a two day course, created for the beginning rider. As with a large percentage of the course sponsors in Texas, we use the curriculum set out by the Motorcycle Safety Foundation (MSF). Within this curriculum, there are specific guidelines for what needs to be learned and how much time should be dedicated for each lesson. Although, such with your redoing the figure 8 multiple times, when a student is struggling with a skill, the instructors generally will allow a few extra attempts for the student to hopefully show success. If the student does not show that he/she has control of the skill/bike after multiple attempts, the student, per MSF curriculum rules, cannot advance to the next exercise. Since we usually keep our class count low, at 6 students, we are only required to have one instructor (6/1 ratio). In the case of your class of 6, you had 2 instructors. The combined years of experience for this husband and wife team are more than 40 years; with the wife having more than 30 all by herself. Along with teaching Texas Motor Sport’s new riders when she began her career with us in 1992, for the last 20 years she was actually a Trainer of Instructors for the state of Texas. When a student is also concentrating on learning to ride he/she does not generally see his/her fellow learners make a ‘mistake’, the trained eye of these instructors do. In the promotion of a safe environment for our students, it is the responsibility of the instructors to release a student before they have a ‘crash’, especially if they do not have established clutch control. Should a student not be successful with the course, we do have a discounted rate for a retake. If you are interested in price checking courses, you will find that, with TMS, you can take a course and repeat, if necessary, for about the same cost as other sponsors charge for the initial course. Please be aware that all of our instructors take teaching these classes very seriously. Their goal and the goal of the course is to train students to ride, yes, but also to make sure that they learn how to ride safely. This is quite long, with a lot of info and explanations, but we wanted you to be aware that, although this is the Texas Motor Sports BRCU, the curriculum we use is not one that TMS created. I did leave a message on your phone for you to give us a call, or to come by and talk to us. We felt we would have liked to speak to you in person rather than in an impersonal letter on line. We would definitely welcome a conversation with you should you like to call or come by in the future. Thank you, Debra – Texas Motor Sports
Negative experience: Wouldn’t even take just a couple minutes out of their day to email me back about a very simple question. Sure glad I didn’t waste a drive over there. It’s not like I didn’t give them time. I waited well over a week. I saved the confirmation email acknowledging they received my inquiry so I would know exactly when I sent it.
llo Mr. Bretzke, We are sorry that you and our sales team didn't connect. I asked our sales manager about this and he did check his email to see if he responded to your inquiry. Unfortunately, he realized by rereading your initial email that he misread it the first time, and instead of responding with an email, he called you. That mistake is definitely on us. Anyway, the machine that you wanted to sell was not one that we would have been interested in for purchase, and that is what our sales manager was wanting to inform you, should he have been able to reach you. You stated, you had already spoken to another dealer about trading/selling this 2006 machine, and they informed you that it was too old to accept in trade/or purchase. . Although we do not purchase anything older than 10 years old, we do accept some older machines on trade. A machine that old, even in great condition as you said yours was, is very hard to resell. Most banks and lenders will not touch anything that age. You would probably do best by selling it to an individual or considering a trade. Again our apologies, Debra - Texas Motor Sports
Fantastic experience: Thanks Brian for making it a pleasure on my first encounter.
BubbaKent51, Thank you for this great message to Brian, and the 5 stars! Sorry that it has taken so long for this reply, but I assure you that Brian was given the message upon receipt. I think you made his day. You certainly made ours! We hope to see you again soon! Debra - Texas Motor Sports
Fantastic experience: Great service even on a walk-in basis. They took care of everything I came in for and also showed me where my bike had an issue I didn't know about (not just an upsell, but preventative maintenance to help keep my ride safe). Definitely my go-to spot for anything on two wheels.
Thank you CbM! We appreciate your great review. First come, first serve Saturdays can be a hectic sometimes, so we are so happy that your experience was a positive one. I'll let the Service Manager, Jimmy, know that you appreciated his helpful safety suggestions. We not only want you to enjoy the ride, but to enjoy the ride safely! Thank you again! Debra - Texas Motor Sports
Fantastic experience: Great value for motorcycles and very friendly staff
Hi Norman, Sorry for the late reply! We do appreciate you taking the time to let us know how we are doing, and are so glad that you had a positive experience with us. Please come by and visit us again soon! Texas Motor Sports - Debra
Fantastic experience: I had a problem with my "mule" I don't know what, I have NO mechanical skills. They figured it out and fixed it the same day. Pretty awesome by my book
Thank you so much, Christina for the great 5 stars! We appreciate the great review and we also appreciate that you have chosen Texas Motor Sports to take care of your motor sports needs! We hope to see you again in the future! Debra - Texas Motor Sports
Fantastic experience: Great place
Thank you James! We are so happy to know that you enjoyed your visit to Texas Motor Sports! We hope you will visit us again in the future to purchase or to just window shop! Thank you again, Debra - Texas Motor Sports
Fantastic experience: Butch and the staff at Texas Motor Sports were great to deal with. My 9 year old and I went in to scope out a dirtbike for him. It was his first dirtbike and the staff did such a great job working with him. Somthing that really stuck out to me was even though it was me paying for the bike the focus was on him, when they explained everything about the bike they spoke to him and focused on him, they asked him if he had any questions. This showed him that the ownership was his and it was up to him to take responsibility for the bike. Will definitely be returning here for the next bike. Thanks guys!!!
Hello Jose', Thank you for this great review! Butch, Brian, and the rest of the Texas Motor Sports staff understand that over time, little riders become big riders! And they know that, although you may have been paying the tab, it was your son that was the actual customer. More importantly, since he is the one who will be riding and enjoying that amazing bike, he needs to be aware of the features and the care it will need to keep it running in top form. It was definitely our pleasure to work with you and your son on this purchase. We hope that he is enjoying his new dirt bike, and we hope that as his skills develop and he is ready, that you will allow to assist you in his next bike as well! Thank you! Debra - Texas Motor Sports Thanks for the photo!!!
Positive experience: Usually a fairly good selection of bikes. Good spot to get bike service too.
Thank you Nathan, for the great 4 stars! Now that Covid is behind us, and the manufacturers are back on their production schedules (most of them anyway), our showroom is full of amazing machines! Come by and check us out anytime. We really would like to earn that 5th star! Thank you again - Debra - Texas Motor Sports
Fantastic experience: Got a chain and sprockets changed here along with a tire. Excellent service with friendly helpful staff.
Thank you Quade. We truly appreciate your review and the 5 stars! We look forward to working with you again in the future. Safe riding! Debra - Texas Motor Sports.
Fantastic experience: The Employees are very friendly and professional. Bought a brand new KLR 650 and the staff here was excellent and took care of me quickly. From sales Rep to service to parts department. 2 thumbs up! Thanks guys!
ICG19, Thank you so much for the 5 stars, and the ‘2 thumbs up’ as well. We are so glad that our staff made your bike purchase a positive one, and look forward to your visit again in the future! Ride safely! Debra - Texas Motor Sports
Fantastic experience: I have note yet picked up my machine, but I feel strongly obligated to give Brian (in Sales) massive props for the way he handled my quite special circumstances. See you next week. Sir!
Artur, AND we feel strongly obligated to let you know how much we appreciate you !! I will definitely let Brian know about this wonderful review. I know it'll start out his day on a high note. Thank you again! Debra - Texas Motor Sports
Fantastic experience: Bought an atv here . Reasonable prices and honest people. Finance company they use is not bad. Atv broke 9 mo ths later, the shop took it in and repaired it under warranty with no issues. I've enjoyed my service here and purchase. Will be doing business again.
Thank you so much Michael for your 5 star review. I am sorry that you had issues with your ATV, but so very glad that we were able to take care of your situation satisfactorily. Thank you again, and we look forward to seeing you at Texas Motor Sports again soon! Debra - Texas Motor Sports
Fantastic experience: I had questions. They had answers. Most importantly, they listened. These folks genuinely care about their customers. I am not in the market to buy, but if I was, it would sure be from these folks. Their store was clean, neat, organized. Family friendly!
Wow! Thank you so much Donna, for your wonderful review! Whether you come to make a purchase, or just browse, we do our best to treat everyone who enters our dealership with kindness and respect; listening to what they have to say, and answering any questions that they may have, if we are able. We appreciate you taking the time to review us, and we hope that you will visit us again soon; to browse or to purchase! Debra - Texas Motor Sports
Positive experience: Woman was very rude over the phone. I went in and spoke with a couple gentlemen they were awesome. The attitude of small situations is the only thing that confused me and it was for buying parts.
Hi Blade, Thank you so much for taking the time to review Texas Motor Sports. We are so sorry that you had a less than great experience with us. Rudeness to our customers is never acceptable no matter the reason, and we are very sorry that this happened to you. We are certainly glad, however that you made the trip to our dealership and, from what you wrote, had a much better experience with our employees that assisted you in person. We at Texas Motor Sports strive to make every experience with us a good one; so again we apologize. We hope you will continue to visit us and allow us to show you the better side of us. Thank you, Debra - Texas Motor Sports
Negative experience: Change your hours if you don't stay open
Hello Jason, Our apologies for our closures during the Christmas weekend. Our employees work hard all year and so we like to give them time with their families at this special time, thus giving them a few extra days off. Our holiday schedule is posted on Google and has been on our dealership door since early November. Unfortunately, that is the best we can do to notify our customers when we have an hour/schedule change. Again, we apologize for the inconvenience this may have caused you., and we welcome you to visit us again soon. Our hours will return to normal on January 3rd, 2023. Debra - Texas Motor Sports
Fantastic experience: Signed up for the basic course for December but some family matters popped up, and they were nice enough to call me about a cancelation for this weekend, so now here I am street legal! Thank you very much. Great class and very informative and help you pointing out your weakness to get better.
Wow! What a great review, Sael! We are so glad that it worked out so well for you. It doesn't always happen this way, but we do try to work with our students to figure out a solution in the scheduling, if we can do so. Also, we are so glad that you had a good experience with the class! Now go out there, ride safely, and enjoy! Thanks again, Debra - Texas Motor Sports
Fantastic experience: Great prices very professional staff.
Thank you, Chris! We appreciate your great review and 5 stars! We hope to see you again in the future! Debra - Texas Motor Sports
Positive experience: Staff was friendly enough, but they were very short on inventory
Hi David, Thank you for taking the time to give us this review. We agree totally that our inventory is lacking; however, the issue with the shortages begins with the manufacturers. Since the COVID shut downs, the manufacturers are working hard to play catch-up and get product completed and delivered to their dealers. This, unfortunately, is taking way too long, frustrating the franchise stores and of course, the customers. We are hoping and praying that this issue will be resolved for all concerned, by the spring of 2023. Please continue to check our website; as machines are delivered to us, we try to quickly add them to the website inventory. www.texasmotorsports.com Thank you, Debra – Texas Motor Sports
Fantastic experience: I recently had an issue with an item (battery) from a repair about 4 moths ago. I called and talked to Patrick, he recommended I take the battery back to Batteries Plus. Batteries Plus gave me a hassle. I mediately went to Yamaha Powersports ready for a fight. Patrick was awesome and did everything he could to remedy the situation. He immediately assured me Yamaha Powersport would make the situation whole. The next day Patrick called to let me know the issue with the battery and mad som we recommendations to prevent the issue in the future. Yamaha Powersports care about their customers and do everything possible to keep them happy. I highly recommend them for ATV repairs. Lance
Hi Lance, We are so glad that Patrick was able to 'fix' the issue with your battery! Although it's not always possible to do so, we do our best to look into what, if anything, that WE can do to remedy negative situations so the customer does not have to. We are very glad this this fix hand a happy ending! Again, thank you for taking the time to let us know about this, and we will definitely pass this message on to Pat. Debra - Texas Motor Sports
Fantastic experience: Awesome place! I ordered 2 ATV's assembled. Their prices were excellent and although they told me 15-20 days for delivery, they arrived earlier and fully assembled. Their customer service was extremely helpful with advice. I would definitely recommend them for your motorsprorts needs!!
Thank you so much Jill, for your great review! With the craziness of the manufacturers' deliveries in the last few years, we just never know when something will be delivered. We get a date, and sometimes it is later than that date, and sometimes is is earlier. We are so pleased that in your experience , it was on the early side! We hope to see you again soon! Debra - Texas Motor Sports
Negative experience: Very bad customer service!!! The instructor Joel has no patience or desired to take time to properly teach a BEGINNER CLASS!!! Instead he yells and belittle you! I will never do business with them again !!!!
Hi Akaya, We are so sorry to hear that you had a bad experience with a motorcycle class. However, we looked through our records and can not find your name anywhere as a student, with Joel or without him as an instructor. Joel has not taught a class since June, If you'd like to give us a call and give us a bit more information about the class you were in, we will be more than happy to discuss any issues that you might have had. Thank you,
Fantastic experience: Great group of people including Butch who sold me the bike. I live in Houston and looking for new Zx14r and local dealers they suck so I called the Texas Motorsport and Butch answered the phone and he said he has one in stock. They give me very fair number and delivered the bike to me in few days with very fair cost. I will definitely recommend the dealer and I would definitely do business with them in the future. Shawn
Siahnazi, Thank you so much for this great review and the 5 stars! I have shared this review with Butch and the rest of the staff, so that they may also know that your experience with Texas Motor Sports was one to be proud of! We hope that you enjoy your ZX14 and, we do look forward to you visiting us again in the future! Debra - Texas Motor Sports
Fantastic experience: My toy store makes me feel like a kid again
Jimmy, We loved your review! That's what we like to be thought of, a fun toy store for everyone! :) We appreciate the 5 stars too!! Please visit us again! Debra - Texas Motor Sports
Fantastic experience: Nice selection and good prices
Thank you, Jonathan! We appreciate the great review! Lately it's been difficult to keep a good selection going, but we are definitely doing all that we can do do so! We appreciate your business and hope to see you again in the future, even if it's only to come by and share stories of your fun rides! Thank you for the posting of the photos as well! They are great! Thank you! Debra - Texas Motor Sports
Fantastic experience: Great customer service and knowledgeable team. Look forward to doing more business with them.
Thank you Thomas! We appreciate so much your kind words and your 5 star review. We, too, are looking forward to you visiting and doing business with us again in the future! Debra - Texas Motor Sports
Fantastic experience: Amazing people! Great customer service skills and they’ll never steer you wrong. With years of experience riding and being in the industry they helped me pick my first bike. A year later and I couldn’t be happier that I went in there “just to go look”
ScantSphinx9, Thank you so much for the great review!! We do our best to do our best for our customers. We are also happy that you came in "just to look'. We tend to get our greatest customers that way. :) Happy and Safe riding, Debra - Texas Motor Sports
Positive experience: I did bought a bike here but I did visit the place and they have great inventory of used and new bikes!!
Hi Mario! Thank you for the great 4 stars. We appreciate you taking the time to post this review and to let us know how we are doing. We hope that you will visit us again in the future, so we can work on getting that 5th star from you! Thanks again! Debra - Texas Motor Sports
Fantastic experience: A great store that has any part you need for motorsports equipment. If it isn't in stock they can get it fast. Courteous and helpful staff that makes the customer feel welcome.
Thank you so much Michael, for the great 5 stars and the complimentary review. We appreciate you taking the time to let us know how we are doing, and we hope that you will come back and visit us again soon. Happy Riding! Debra - Texas Motor Sports
Fantastic experience: Always helpful and honest. We keep coming and we will
Thank you Sybila for the amazing review and the 5 stars! We appreciate you taking the time to let us know how we are doing, and we are so glad that you have had a great experience with Texas Motor Sports. We are also VERY glad to know that you keep visiting us! We look forward to your next visit as well. Take care! Debra - Texas Motor Sports
Fantastic experience: Had a 250 hour service done on my Mule. Done in less than 4 hours. Picked up same day!
Hey Robert! So sorry about this late reply. For some reason, your review got lost in my emails! :( BUT.... we at Texas Motor Sports want to thank you for the 5 stars and the great review. We truly appreciate you taking the time to let us know how we are doing, and we are so glad that you felt that the service you received was great! We look forward to your next visit! Debra - Texas Motor Sports
Negative experience: Guess they're not hurting for business. Went in, looked around, never greeted or acknowledged I was there, and left.
Hello Stacy, I am sorry that you felt that your presence was not acknowledged when you visited us recently. There is truly no excuse for this happening to a Texas Motor Sports customer, but occasionally it happens, especially when we are working with customers or paperwork when you come in, or, as we are right now, short on staff. If you are ever feeling the urge to come and visit us again, we would appreciate a second chance to show you the true Texas Motor Sports; a family owned and operated business since 1973 whose #1 goal is to make your powersports shopping and purchasing a great one. Thank you, Debra - Texas Motor Sports
Fantastic experience: Ok, my biker friends and anyone that wants to shop here, this place is grate, I came in and got my motorcycle at ease, friendly staff, clean environment, very helpful, price was good, and very knowledgeable on their product, I would buy another bike here, riding equipment to, go by and tell them Ismae send u, ❤❤❤keep up the wonderful work TMS
Hi Ismae! Thank you so much for your amazing 5 star review! I have passed it on to our staff and they, too, were happy to know that your experience with TMS was a great one! We look forward to you visiting us again in the future! Debra - Texas Motor Sports
Fantastic experience: Great Guys and great service, They are even pet friendly
Thank you Kelly for your great 5 star review! We appreciate your business and truly appreciate your understanding with the situation which ensued. We are hopeful that the problem was corrected to your satisfaction and that you are enjoying your new to you machine! As for being 'pet friendly'! We have had visiting us over the years, a great variety of dogs, a few cats, an owl, a goose and, I'm sure a few other critters that have slipped our minds! And we've loved 'most' them. lol Thank you again so much for shopping with us, and we hope to see you again soon! Debra - Texas Motor Sports
Fantastic experience: Had what I needed and then some. Staff is very educational and informative.
Thank you Melissa for your great review! Having what is needed is kind of a rarity lately, with the supply chain problems, so we are very happy that we were able to take care of you satisfactorily! Please come back and visit us again soon. Debra - Texas Motor Sports
Fantastic experience: I am visiting from out of state, and it was time for 600 mile service on TW-200. Called Texas Motor Sports and they advised to bring in on Saturday, as they are booked up on appointments during week days, but have walk in available on Saturdays. On arrival everyone I came into contact with was pleasant/helpful, and knowledgeable. I waited on site and was offered coffee/water etc while I waited. I also browsed their store and asked advice on which phone mount would be a good match for my T-dub. The staff recommended one, and then even mounted it on my bike, (no charge for labor). Service department kept me informed of details as they progressed/performed the maintenance. Gave me some good advice to perform on chain when mounting T-dub on back of motor home for travel. Over all experience was OUTSTANDING! Thank you to the entire team @ Texas Motor Sports!
Thank you Brian! We certainly appreciate your kind words and great review; we are so glad that we were able to assist a visitor to our great city! Please stop by again should you be back in our area! Thanks again! Safe travels to you! Debra - Texas Motor Sports
Fantastic experience: Best. experience. EVER! Not only was the whole buying process comfortable and fun with Brian but I mentioned I had not ridden in a while and both Brian and the front desk receptionist went out of their way to stay 45 minutes past closing time to make sure that I was comfortable enough on the bike to ride it home! They even gave me some very helpful tips that I’ve been using every day since! I will be recommending them to others!
Dear TWH, WOW! What a great review of your experience at Texas Motor Sports! I know that Brian and Pat really enjoyed assisting you on finding the perfect machine, and were glad to know that you had fun and also were comfortable riding it home after your purchase. We look forward to your next visit to Texas Motor Sports: as we definitely enjoy hearing stories about how our customers are enjoying their new ride! Thank you again! Debra - Texas Motor Sports
Fantastic experience: Very knowledgeable
Thank you Maurice for your great 5 star review! I know that our employees do their best to be up to date on the products that we sell, and in most instances, on the products that we do not sell as well. Having this kind of knowledge allows our staff to assist our customers in comparing products so that they make the best decision possible on their purchase. Thank you again for taking the time to post this review. We look forward to working with you again in the future! Debra - Texas Motor Sports
Positive experience: Friendly service and good stock of parts
Gary, Thank you so much for taking the time to review your experience with Texas Motor Sports. We appreciate the 4 stars and the great review. We hope to see you again in the future, and hope that the next time you visit us, you receive 5 star service from us! Debra - Texas Motor Sports
Fantastic experience: Amazing, personable, and attentive team of employees work here! Thanks Texas Motor Sports
Jay, what a way to make our day! We certainly appreciate your kind words and the 5 stars, and hope that you will return and visit us again soon! Debra - Texas Motor Sports
Fantastic experience: Good customer service.
Thank you David for the 5 stars! We are very pleased to know that the customer service that you received was top notch. We hope that you will visit Texas Motor Sports again in the future and give us the opportunity to work with you again! Debra - Texas Motor Sports
Fantastic experience: Perk bearden, The owner, Is a true motorcycle enthusiast, life long rider and just an all around great guy. He really cares about his customers too. They have a great selection of bikes and gear to choose from and had what I needed in stock. Great prices too. I highly recommend patronizing this locally owned Texan owned dealership.
Thank you Jon for the wonderful review of our dealership and of our owner, Perk. He is definitely a motorcycle enthusiast, with more than 50 years of riding and nearly 49 years of business with Texas Motor Sports! I will definitely pass your comments on to him; I know this will make him smile. We are also glad to know that you were able to find what you needed when you came in to the store, and we hope that you will visit us again in the future! Thank you again! Debra - Texas Motor Sports
Negative experience: Service department appears to be so busy, which i have no doubt, that they've lost their ability to respect much less appreciate potential customers anymore. I've seen this with other companies and its just sad. Had my bike dropped off here just to have it picked up again an hour later and delivered to a more reputable one. Never give business to a company who's so busy that they can care less about your business. Thats being unprofessional at its finest.
Mr. Taylor, First of all, I’d like to apologize for your bad experience with our Service Department. Yes, we are very busy, but we should never be too busy to assist our customers. In researching your experience, we found that a Work Order was not created for your bike because it seems that your bike had not yet been delivered to us at the time that you came in. We should, however, have written a Work Order anyway when you were in the store, and obtained a signature granting us permission to work on your machine at that time . This was our mistake. The State of Texas regulations require us, and all vehicle repair shops to have documentation on every vehicle within the dealership. In this case, the documentation would have been the signed document. The phone call from our Service Manager was to let you know that we needed a Work Order signed before proceeding with the maintenance. As I said initially, our employee should have obtained that signature when you were in our store so you would not have had to return to sign. We have since discussed this matter with our employees so that a situation such as this does not occur again. We do hope that you received acceptable service from the other shop, if not we would appreciate you giving Texas Motor Sports another try. Debra - Texas Motor Sports
Fantastic experience: Good people who welcome you in. They take great care of your bikes.
Hey James! We thank you so much for your 5 stars and awesome review. It's great when we receive positive feed back such as this, as we know we are on the right track by treating our customers the way in which they deserve to be treated! We look forward to working with you (and your bike!) in the future. Thanks again! Debra - Texas Motor Sports
Negative experience: Went to have a tune up done on a Mule that had been purchased at this dealership. Employee walks out to look at another mule and tells him we don’t work on anything old than 15yrs old. He thought my mule was his, would not talk to me. VERY Unprofessional! If they won’t work on it that is fine, treat every customer like you would want to be treated. My family and I have done a lot of business there before and in fact my wife and I went to them first when we wanted to by a NEW Mule.BTW we purchased a new Mule in Georgetown! Sorry this is long, have never done this before but couldn’t believe what just happened!
Mr Hagey, We at Texas Motor Sports apologize for the misunderstanding and miscommunication that you experienced when you visited our dealership. We spoke to our Service Manager, and he said that he simply was trying to get out to you before you completely unloaded your unit, attempting to prevent you the extra work of reloading your machine. It may not have been relayed to you in the proper manner, but it is true that our basic policy is not to work on units older than 15 years old. The reason for this is that many manufacturers do not make parts available 10 years after a model is discontinued, and we have been caught several times with a unit taken apart only to discover that the parts needed to repair it are no longer made. That situation does not help us or our customers. Again we offer our apologies, and hope you will give Texas Motor Sports another chance to work with you in the future. Thank you, Debra - Texas Motor Sports
Fantastic experience: Nice and friendly staff, very pront
Thank you, Carlos, for your great review! We greatly appreciate it when our customers let us know how we are doing. We are so glad that you were happy with the service that you were given by the Texas Motor Sports staff, and we hope that you have fun on your machine. Thanks again! Debra - Texas Motor Sports
Fantastic experience: This place has done right by me every time I get parts. Patrick (as well as the rest of the service department) are really cool people.
Thank you T.A.P for taking the time and letting us know how we are doing! 5 STARS; nice! I will definitely show Pat and Jimmy (Service Manager) this review and I know it'll make their day. Thank you again for being a loyal Texas Motor Sports customer! Debra - Texas Motor Sports
Fantastic experience: They always work with my busy schedule being in the military. And they always treat me with the most respect but the best part about them are they're funny as hell.
Hey Dregan! We at Texas Motor Sports really got a kick out of this awesome 5 star review! I don't think we've ever had anyone compliment one of us on our sense of humor, lol. However, we are glad you feel respected and appreciated in our store, and that while in here, we (Pat?) make(s) you laugh! Thank you so much for your review and the 5 stars, and we look forward to seeing you again soon! Debra - Texas Motor Sports
Fantastic experience: Update -- I have to say it's still my favorite bike shop. Low to no pressure sales, great care through the process, exact bike I wanted right there on the show room floor, great value for my trade in. I absolutely love this dealership. I look forward to continuing business with them for a long time to come. Go in, talk to them, you will not be disappointed. The best motorcycle shop in the area. I go there for all my inspection needs. My wife bought a yamaha from there a while back and the experience was extremely pleasant. I would love it if they took over the suzuki sales for the area too. Then they would have the perfect trifecta of motorcycle sales! They sell Kawasaki and Yamaha and their selection of used bikes was nice as well.
Hey Samuel, Thank you so much for the great review and the 5 stars! We appreciate you taking the time to let us know how we are doing. We hope your wife is still enjoying her Yamaha! We look forward to having ya'll come back and visit us again soon! Thank you again! Debra - Texas Motor Sports UPDATE! Wow! Thanks for this as well! :)
Fantastic experience: Very helpful people
Thank you Tim! We appreciate your kind words and the 5 star review! I'm glad we were able to help you with your motorsports needs. Please come back and visit us again soon. Debra - Texas Motor Sports
Fantastic experience: Enjoyed looking and speaking to staff. Good mix of new bikes and some decent priced used.
Thank you Russell for your awesome 5 star review and your kind words! We appreciate it when our customers, old and new, come in to look around and share their powersports experiences with us. We are steadily getting new inventory in to fill in the gaps caused by the manufacturers' Covid19 shut downs, so do not hesitate to come do some more looking around! Maybe you'll find something that you just can't live without! Thanks again! Debra - Texas Motor Sports
Fantastic experience: From start to finish, my experience with these guys was superb. I found a Mule I was interested on via their website. Shortly after making my online inquiry, Butch reached out and we set-up a time to look at it. We quickly agreed on a price an terms. Butch fully accommodated my schedule and respected my time. After purchase, Jimmy and the service department made sure everything was in top-shape and running correctly. These guys are honest and care about customer service. Could not be happier.
Raymond, Thank you so much for your wonderful words and your 5 star review. I will definitely share this with Butch and everyone involved in your bike sale. We are so glad that your experience with us was top notch, and we hope that you will choose Texas Motor Sports for your next Mule purchase (or any other machine, of course!) Thank you again! Debra - Texas Motor Sports
Fantastic experience: Great people always make you feel welcome
Hello Russell, Thank you so much for your kind words. We are so glad that you feel comfortable coming to the dealership. As a family owned and operated store, we like it when our customers come by to shop and look at new product, or just to hang out and chat with the staff. Please come by any time! Debra - Texas Motor Sports
Fantastic experience: As a first time motorcycle buyer, I did a good amount of research and walked into Texas Motor Sports with the intention of just sitting on a few bikes I was interested in. Butch greeted me and had no problem with it. Very cool guy and actually talked for a bit before browsing. I did the MSF course through Texas Motor Sports as well and had a good experience. After I got legal I called Butch and talked about prices and made a deal over the phone. Their prices are fair and they are very military friendly. No trying to take advantage of young soldiers. And they won't sell a R1 or some other liter bike to a brand new rider. They care about your safety. That says a lot if someone is putting your well being first before making a commission. They are very honest and straight forward. They also give a rebate discount of $100 if you take their MSF course and buy a Yamaha from them. Overall great experience. Everyone here is very friendly and genuine, and I would send my soldiers and friends here if they were interested in a bike.
JamesTKC, Thank you so much for your awesome review, and the 5 stars! Your satisfaction with your purchasing experience is very important to us; and I will definitely share this with Butch and the rest of the TMS crew! Please do not hesitate to give us a call if there is anything further that we can do for you. We look forward to seeing you again! Debra - Texas Motor Sports
Negative experience: For a few years this company was great. Now that I brought in my bike to get repaired my light kit was not working. They blamed my stereo system. I guess they didn't remember they installed it. Once I reminded them of that it was nothing but back peddling and it is what it is talk. Who puts an amp on a wire kit. Disrespect and no need to take your chance with them. I sure won't any longer.
Kristin, 2 weeks ago, after we repaired the front-end handling problem on your bike, this review had 5 Stars. Within the last few days, you have changed it to one star because of issues with your Accent Lighting failure; however, this lighting was NOT installed by us. The Stereo system was installed by us 5+ YEARS ago, and has NO bearing on the light failure. Whoever installed the light system for you did a poor job, and as we informed you, it has now shorted out, resulting in melted wiring. We are sorry that you are having issues with your light system, but unfortunately, we did not cause this failure. We are, however, willing to repair it correctly for you. Thank you, Perk - Texas Motor Sports
Fantastic experience: I enjoy the Professional and Knowledgeable staff from parts and service all the way to Sales team. Always a pleasure doing business at Texas Motor Sports Also was an excellent experience to complete the Motorcycle Safety Foundation's Basic RiderCourse that they offer. Exceptional training coach on Riding Range and classroom.
Robert, Thank you so much for the wonderful 5 star rating! We appreciate you taking the time to give us your feedback and we hope that we will see you again soon! Debra - Texas Motor Sports
Fantastic experience: I recently bought my son a 2021 Kawasaki klx 140 from this dealership. Everyone from sales to finance to service department were super friendly and very knowledgeable. My son loves the bike! Thanks
Steven, Thank you so much for your great comments on the purchase of your son's KLX and the 5 star review! We at Texas Motor Sports love hearing good news from our customers, that we made their buying experience a pleasant one. I will certainly pass on your comments to the staff in those departments, and we look forward to you visiting us again in the future! Happy Riding! Debra - Texas Motor Sports
Fantastic experience: Ol butch is a hell of a salesman
Hi Chris! Thanks for the wonderful review! We are pleased to know that your experience with Texas Motor Sports was a 5 star one! We look forward to you visiting us again in the future. I'll let Butch know that you appreciate him as a sales person! We do too! :) Debra - Texas Motor Sports
Fantastic experience: I purchased the BRV so I could obtain my M endorsement, I didn't pass the skills test input my foot down on skills test # 2. I get but hopefully I will not give up on getting my M endorsement. But over all it was a good course. Mrs. Debra and Mr. Perk are great people.
Hi Lucinda, I am so sorry to hear that you did not pass the BRCU this past weekend. Although it is our goal to see that everyone who passes through our classes achieves success, unfortunately not everyone does on the first try; and we certainly do not want anyone who is not ready, to get on the street unprepared. Sometimes a second time around in the course is needed to gain the skills needed to get that M certification and hopefully, be a safe motorcycle rider. That being said, when you are ready to retake the course, we do offer a discount for those who were not successful with the Texas Motor Sports BRCU. You just need to give us a call at 254-526-7800, or come by the store, and see either Debra or Robin. Thank you, Debra - Texas Motor Sports
Negative experience: Well what can I say...I almost feel robbed! Although I would give 5 stars to Mrs. Debra...she truly has AWESOME customer service. My daughter purchased the “BRC” course for me as a birthday gift and I can’t say I would give it 5 stars. I feel like for someone who knows absolutely nothing about motorcycles, the information they teach in the class versus what you are tested on is not helpful. I feel they did not really cover information that you are tested on which sorta sets you up for failure. It also is upsetting that I wasn’t the only person who did not pass the test yet others were able to slide through and attend the second part of the class...NOT FAIR!!! Yes I am aware that it is a requirement that you pass both parts but it would help if they cover and spend more time focusing on what you need to know for the test. Waste of my daughter's hard earn money! Again I was not the only person who did not pass...there were two others who formally did not pass but he gave them an 80 anyway. I witnessed one with my own eyes an spoke to the other individual who stated they missed more than the amount allowed but was still permitted to attend the next course.
Hello Ms A, We are so sorry to hear that you had a bad experience with the BRCU. As you know, the BRCU is the Basic Rider Course which is required by the State of Texas to obtain the M certification on your license, and which makes you a legal motorcycle rider. The curriculum that our instructors follow is set by the MSF (Motorcycle Safety Foundation) and the state, so each instructor has specific information that he/she is required to present during the range portion and classroom portion of the course. There is also information gained from the ECourse that is on the test as well. So the written test is pretty comprehensive, and, although not everyone passes, our students have a high rate of success on it. Unfortunately, you did not give me enough information in your letter so that I could pin-point which class you were in, so I researched the last 4 classes and found that, with the 24 students that we taught in the month of September, all but one passed the written portion of the class. With a score of 80 and above being passing , most scored above 90. Also, even though once a student does not succeed on the written test, and cannot earn the final BRCU certificate, it is our policy to invite those that do not pass the written exam to come and ride with the class on day two. This allows the student an extra 4 plus hours of practice should he/she decide to give the class a second try. This invitation was extended to the person above, but this person unfortunately did not show up on day two. Texas Motor Sports has been sponsoring motorcycle rider courses for over 31 years, with the goal of teaching those who want to ride, how to ride safely. Ms A, we invite you to give us a call so that we may gain more information on which class you took so we can look into your particular situation. Thank you, Debra – Texas Motor Sports
Fantastic experience: Excellent service
Thanks for the great review Ewan! We are happy that we were able to assist you with your service 'excellently', as that is always our goal. Please come visit us again soon! Debra - Texas Motor Sports
Positive experience: Brought my Virago in for new tires and an oil leak. Initially the oil leak was not fixed correctly, but the Service Manager had my bike brought back in. He took ownership of getting it fixed right. Him and the Parts Manager made sure the parts and repairs were handled quickly and did not charge me labor again. I'm pleased with the shops accountability to it's customers.
Hi Barbane, Thank you for the great 4 star review. We do apologize for not getting the job done correctly the first time around. We are, however, glad to know that our Service Manager was able to take care of this issue in a quick and satisfactory manner, and we are also glad to know that you were able to leave our store feeling good about the situation and Texas Motor Sports! Thank you again. We look forward to working with you again in the future! Debra - Texas Motor Sports
Fantastic experience: My name is jerry Levine I’m not going to leave a review on here quite yet. I’m curious to see if they get a hold of me to fix the problem I’m having. I’ve purchased 2 CF MOTO 500’s from this establishment. The first one, was about 2 years ago and was outstanding! great customer service and everything. That’s why I came back for a second one. The second one is a 2020 CF MOTO 500 as well. bought about 3 or 4 months ago has been ridden 3 times for a total of about 6 hours at the most. The motor started making a rattling sound. After clicking through the odometer readings I realized it had over 30 hours on it. And was told yesterday by the sales man that they should get it’s first major service at around 20 hours or the motor starts coming apart. I went in and asked them how many hours was on this “Brand New Machine“ when I bought it and was told they didn’t know. I’m wondering if they’ll do the 20 hour maintenance service on the machine without charging me since it already had over 20 hours on it when I bought is “As New”? Ps if they get a hold of me and fix this issue, I will let everyone know. You can reach me at [email protected].... Update! They got a hold of me this morning, and I’m happy to say they are taking care of me.. definitely a top notch business. Will continue to tell all my friends about this place... and try to drum up even more business for them.
Thank you Jerry, for the 5 star review. We apologize for any misinformation and misunderstanding that occurred with the purchase of this machine, and are so glad that we were able to work things out to your satisfaction. We appreciate the good words that you are putting out to your friends, and certainly look forward to doing business with you again in the future! Thank you again, Debra - Texas Motor Sports
Fantastic experience: Great service.
Thank you Kingston! We appreciate your kind words and your 5 stars! We look forward to seeing you again. Oh, and thanks for posting your awesome photos! Debra - Texas Motor Sports
Fantastic experience: These guys went above and beyond for a used bike purchase. Will definitely be buying here in the future.
Hello Michelle, It was a pleasure working with Mr Vicha on the used Honda. It is a beautiful bike, and I know he's going to enjoy riding it. We do appreciate you taking the time to write this great review and giving us 5 stars, and we look forward to seeing you again when it is accessory or bike buying time again for you! Thanks again! Debra - Texas Motor Sports
Fantastic experience: Great selection of kawi and yamahas
Hi Michael! Thank you so much for your review and your 5 stars. We really appreciate you taking your time to review Texas Motor Sports, and we hope that you will again visit us, and possibly allow us to put you on one of these Kawasaki's and Yamaha's that you mention above! :) Thanks again Debra - Texas Motor Sports
Fantastic experience: There was no nonsense or playing with numbers like I've had with other dealerships. They were friendly and I feel like I got a great deal! They also have great customer service and helped us load up our motorcycles. If you go ask for Butch and he will help you out!
Hi Steffani! Thank you so much for taking the time to let us know how we did on Saturday and for the 5 stars! We really enjoyed working with you and your dad, and really appreciate you driving up from the Houston area to purchase from us. All of us at Texas Motor Sports really hope that you both enjoy your new machines. Please be careful on the road and come see us again! Debra - Texas Motor Sports
Negative experience: Called about a test ride and employee couldn’t have been more disrespectful! Many bike shops I’ve been too in my experience have had demo bikes to test ride and see what you like best. I didn’t know anything about this place and called about a test ride. The employee laughed at me asking about test riding a bike. DEFINITELY could have been more professional in explaining that they did not offer test rides on specific bikes rather than laughing at a simple question! DEFINITELY lost my business!
Hi Cody, First, let me apologize for the reaction from our sales person. His response was definitely inappropriate and unprofessional. However, in his defense, since the kids have been out of school, we have had many 'prank' phone calls, and when you began your greeting with "I had been in a pretty bad accident recently", and then asked to test ride a new R1 (1000 cc super sport), our sales person wrongly assumed that this was another 'prank' call. In regards to test rides on an R1, or any super sport bike, Texas Motor Sports’ policy is to not allow test rides on super sport bikes, so a test ride on any R1 would not have been possible. Also, we do not service the bikes on the showroom floor until they are sold. Again we apologize for the misunderstanding. Thank you, Debra - Texas Motor Sports
Negative experience: I took a Yamaha generator there since they are licensed service. They wouldn't work on it never even looked at it I'm really not sure why. There was no effort to do anything turns out had a loose wire that a local small engine guy fixed for free. They have no try as far as I'm concerned
Mr. Vandiver, We are sorry that you had an unfavorable experience with Texas Motor Sports' Service Department; however we are pleased that you were able to find someone to get your machine working again. As discussed with you when you picked up your generator, we had our Yamaha Generator Specialist evaluate your generator, and while doing so, he found that it had been modified from its original state, and it was also discovered that your generator had a very rusty fuel tank. Based on the condition of your generator, our specialist made a decision that we would not be able to guarantee any work that was done by us. We apologize for any misunderstanding. Texas Motor Sports Perk - President/Owner - Texas Motor Sports
Fantastic experience: Had my Kawasaki Mule in for numerous repairs.....my experience here was exceptional. My main contact was Jimmy in Service and he was as competent and professional as anyone could ask for. He kept me in the loop on status of my repairs at all times and really solidified my decision to deal with this dealership. Super friendly group of people and glad I took my mule their as the work and staff were first class.
Thank you Jim for your wonderful review! We are so pleased that your experience with Texas Motor Sports was exceptional; and more than met your expectations. I have forwarded your kind words to Jimmy, and I know this will make his day. We look forward to working with you again! Debra - Texas Motor Sports
Fantastic experience: Every time I have bought anything from this shop my experience has been excellent. Butch and his team of professional really take care of you.
Hello Mike! Please forgive me for not replying earlier. I must have somehow missed this wonderful review! Thank you so much for your kind words. We are very proud of our team, and we all strive to make everyone's experience a 5 star one! We are so glad that your experience with us was just that. We at Texas Motor Sports look forward to working with you again in the future! Thanks again! Debra - Texas Motor Sports
Fantastic experience: Excellent staff. Helmet (yes they sell HJC brand), parts, tires, and service. My Nomad 1600 is happy and so is my wallet!
Wow! Thank you John for your amazing review! We at Texas Motor Sports are proud to know that your experience at our dealership was a great one! I will definitely let Pat (Parts Manager) and Jimmy (Service Manager) know about your wonderful review! Thank you again, and we look forward to you shopping with us again! Debra-Texas Motor Sports
Fantastic experience: Top Notch Customer service N Staff. At first I was going to buy a used Kawasaki never once staff tried to push me to get a new one I respected the fact that they was only interested to give me what I wanted I ended up buying a New Yamaha 2020 YZF-R3 FACTS - “knowledgeable sales”, financing, service, and parts departments are ready to offer outstanding Top Notch service at every point, from assisting while you're making your choice See u all Soon BUTCH & DEBRA THANK YOU
Hello Jay! Thank you so much for the wonderful review! We are so excited to know that you left our store feeling positive about your purchase of your YZF-R3! We try our best not to push our customers into any purchase, as it is you we want to be happy about the machine that you bought. Thank you again for the 5 stars! We look forward to seeing you again soon! Debra - Texas Motor Sports
Fantastic experience: The service department here is great! Pat is extremely personable and straight-forward when it comes to recommending the necessary services. Love coming to see him for the maintainance on my bike. (2005 CBR1000rr)
Hello Lauren! Thank you so much for the great comments and the 5 star review! We certainly appreciate you taking the time to let us know how we are doing. We agree with you, we think that Pat and Jimmy, in our Parts and Service Departments are pretty great! We are glad that your visits with us are positive and we look forward to seeing you again soon. Debra - Texas Motor Sports
Fantastic experience: Great customer service with friendly staff.
Thank you Abimael for this great 5 star review! We are so happy that your experience in our parts department, and in our store was a positive one. We truly appreciate you taking the time to let us know how we are doing, and we look forward to working with you again. Debra - Texas Motor Sports
Fantastic experience: Awesome guys...
Hey James, sorry about the long delay in this Thank you! But THANK YOU! We really appreciate you awesome words and the 5 stars! Ride safely! - Debra
Fantastic experience: This review won't justify the excellent customer service they provide.Saw the ad online for Kawasaki Ninja H2,called them to see if it was still available,Butch Carter response was quick & professional.They offered me good value on my trade,the whole deal was worked on phone,as I live in Dallas,I didn't wanted to drive 2.5 hours before making sure everything was good to go. They make you feel as part of family,everyone we interacted with were friendly & professional,I have bought several motorcycles in past ,but this was the best experience ever,the lady who did the paperwork was professional & knowledgeable Do ask for Butch Carter for hassle free & excellent buying experience.Will always prefer buying from them whenever I am in market,the 2.5 hours drive is worth it. Highly Recommended.Thank you Butch Carter for making it fast & easy
Thank you, Mr and Mrs. Singh for your wonderful review! We are so proud to know that your experience with Texas Motor Sports, Butch, and Robin (paperwork!) was all that we strive for it to be. We are also happy to know that you will consider us in the future should you be again looking for your new or used 'ride'. Thank you again! Debra - Texas Motor Sports
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