Twin States Harley-Davidson

Negative experience: I work 2 jobs. Have minimal time off. Stopped in to get an extra key (as I had lost one in the spring) on a rare ride.. Service counter seemed bothered by my even being there. Rest of the staff seemed pleasant. Said they do not cut keys...It's a bottle key..I guess they do not program FOB's either? I was ready to walk around the nice showroom...not after that though. Maybe I just took it the wrong way???

Fantastic experience: Enjoyable and friendly place to visit while in New England.

Positive experience: I liked the 2 floors here, no one talked to me like other dealerships I visited on my trek to find a new Harley-Davidson. Didn't purchase one here .. Found some cool's shirts,they have lots of merch and parts available.

Negative experience: What a joke said they would work with me on a estimate for my bike then take 2 months and give me the same thing as the first time. What a joke

Fantastic experience: Helpful staff.

Fantastic experience: My name is Yanni. I wanted to Thank every single one of them at the store. First i wanted to Thank Very Much Deb Calandriello who helped me on the phone, while i was on the road, in communicating with tow truck to tow and bring my bike to Twin States Harley to fix it. I was left in the highway by 91N having a bad experience with my shifter and gear under heavy rain. Thanks Deb for helping!!! Also, a warm welcome by Julia directing me to the lounge and offered cofee and water! Matt Jekubovich was great too, ownest and professional. I did service my bike at Twin States Harley and also fixed my shifter gear issue. Thanks Deb, Julia and Matt! Yanni HOG Member. NYC Chapter 5002 2013 Street Glide

Negative experience: Pas vendu la bonne pièce...

Negative experience: Rode there today to find out they were closed on a Sunday in bike season, what the hell kind of dealership is that.

Fantastic experience: Both Joe's were helpful, knowledgeable, fast and got me into my new Harley without delay or fail. This is my second bike purchased from them and I recommend Twin State everytime!! Thank you!

Fantastic experience: What a great group of people! Nothing is too much trouble. Love the bike I bought. Excellent service!

Fantastic experience: Awesome staff, friend and knowledgeable

Positive experience: One of the things i always loved about working at Harley was the atmosphere when a child came in was not at all what you'd expect. All the hardened, tattood bikers seemed to melt and become kids again themselves when a kid came in wanting to sit on bikes and touch this and touch that and ask questions. Went into Twin States Harley today with my son since he likes to do do just that. They treated him like their own. They were patient and informative with me and my son, knowing we likely weren't buying anything at all. They even gave him a business card with his name on it and some manuals so he can learn more about how motorcycles go together. Made a disappointing trip due to the science museum being closed into something memorable and fun. Will be back for any of my motorcycle related needs for sure.

Fantastic experience: We stopped in on a journey to do some Christmas shopping! The staff was very friendly and helpful! Almost bought a new Harley while we were there!

Negative experience: You should take notes from Manchester Harley Davidson. Your guy's are cool but customer service is lacking.

Fantastic experience: Nice bunch of people.

Fantastic experience: My brother and I were on a 5 day bike ride returning to Maine when we discovered my rear tire had cords showing. We called Twin States Harley at the end of a Sat afternoon and they went out of their way to replace my tire to return to Maine

Fantastic experience: Deb, Craig, Rich and the gang have been very good to me. I just bought a Pan America from them and it was easy as can be. Financing was quick and painless and Rich was more than willing to take the time to make sure everything went smoothly. After buying my last 3 bikes from them I would gladly recommend them to everyone.

Fantastic experience: If you're thinking about buying a new Harley Davidson you should probably read my story. I am currently looking to build a house in Vermont and wasn't sure if I should be buying a new bike at this time. After consulting my bank, I was informed that if I keep my payments around $350 a month I would be okay. Last week I purchased a 2023 Heritage Softail at Twin States Harley-Davidson. During the process I made several mistakes that would have brought my payments beyond the threshold the bank set for me. 4 days later I'm reading the paperwork that I signed and realized I was over that $350 mark thus putting my new home in jeopardy. I called Twin States and talked to the sales manager, Craig, so he asked me to come down and he would try to work with me to resolve the problem. A few days later we sat across from each other,and discussed what I did and he informed me that 2/3 of my problem was easy to fix. He would have to get hold of corporate Harley-Davidson to try to resolve one more obstacle. Before I left he told me that he did get hold of corporate and they said it was possible. I was still so upset that I may have ruined my chance of building my dream home because of what I did . 2 days later I got a phone call saying that I have to come down to sign new paperwork because they fixed the whole thing. If it were not for Craig and Melanie I would be screwed. I am writing this review for anybody that is looking into buying a bike that they really really want but aren't sure if they're going to be treated fairly. I can tell you right now that the place to purchase your new bike is Twin State Harley-Davidson in West Lebanon New Hampshire. You can trust in the honesty and integrity of this business. I am thoroughly impressed with what they did for me and it will not be forgotten. Make the trip, look at the bikes, talk to the people. Pete Foley was the salesman that sold me the bike and when he heard about my problem he assured me that Craig would take care of it. He spoke the truth. Get over there so that you too can enjoy the love that I have for cruising on a new Harley. If you pass somebody on a blue gray Heritage with a smile from ear to ear it's probably me. Be safe, and enjoy. I am.

Fantastic experience: On a trip, a friends bike broke down, we contacted Twin States Harley for the repair. Absolute Great Service! Darcy took care of getting us in and setting up the repair. All employees were very friendly. They also had one of the best showrooms and Harley Davidson selections that I've seen. Thank You!

Fantastic experience: I picked up a hat and a couple t shirts

Fantastic experience: Great service! I needed oil and a filter for my bike and was in and out within 10 minutes. Knowledgeable and friendly staff

Fantastic experience: Great people, very friendly and helpful!

Fantastic experience: The staff is always friendly and helpful.

Fantastic experience: I have had 2 Harleys and both have been serviced here. I have added thousands in chrome to both, and they have done a great job with both. Chelsea is by far one of the most knowledgeable people I have ever met on motorcycles. I trust few people with my motorcycle but I trust her. Her customer service, patience, and follow up is top notch. Matt is also quite knowledgeable, and they make a great team! Team Twin State is a great place to buy, trade, and service your bike. I wouldn't go anywhere else!

Fantastic experience: My tire sensor came on though my front tire reported 35lbs, they were very friendly got me out quickly on my trip home from Laconia.

Fantastic experience: Personnel amical et professionnel

Fantastic experience: Thank you to Pete & Craig

Fantastic experience: In todays market they surprisingly did me pretty fair. Only complaint, they doubled the $750 ship and build fee to $1500, but my salesmen Pete was amazing before for the sale, during the sale, and after the sale. He was even there for my needs after the sale after work hours.

Fantastic experience: I have zero motorcycle experience. I walked in one day on a whim and was greeted by Nick. He is incredibly patient and helpful person. I always felt respected, though I am a total biker noob. I'm now the proud owner of a beautiful 2022 Iron 883.

Fantastic experience: Chelsea and her team are arguably the best service department at a harley dealership, everyone over theres always happy and welcoming. The parts department is always a pleasure to work with, and service tech bill is the man!!

Negative experience: Couldn’t negotiate a deal after 2 tries. Bought a motorcycle elsewhere, had to get new tires put on and they wouldn’t do it because I didn’t purchase the tires through them. Absolutely ridiculous. I tried supporting my local dealership and they gave me every reason 3 times not to ever go there again.

Positive experience: Nice Harley Davidson dealership with friendly staff and a good amount if stock.

Fantastic experience: Great little dealership on the VT/NH border. They had a good selection of bikes and merchandise. They were really nice there too.

Fantastic experience: Very happy with my shopping experience.

Fantastic experience: I would recommend anyone looking for a Harley davidson to go to this shop. Outstanding service not pushey well versed in the product they are selling.

Fantastic experience: easy experience

Fantastic experience: Always a great place to visit

Fantastic experience: Great people working

Fantastic experience: I had to stop here after I went on a long road trip with my dad and his battery died. So we came here and they had all the things we needed in stock. The building and bathrooms were clean and there was plenty of parking in the lot in front of the building.

Fantastic experience: Excellent

Fantastic experience: Good as it gets!

Fantastic experience: Great service. Was out on vacation they took care of me fast so I could keep riding that beautiful area.

Fantastic experience: Fantastic experience! The motorcycle overheated a few miles from the dealership. We were traveling from out of state, made it to the dealership and they accessed it and fixed it. Not a small job to not only replace but upgrade the water pump. It was a Saturday and they were still willing and able to get it done and get us back on the road. Matt J., service mgr., was very helpful and knowledgeable. Art, the tech that worked on the bike, did a great job and even offered to wash it for us if we wanted to remove our luggage! All the staff was helpful and attentive during our stay. They grilled hot dogs, hamburgers and pizza and made sure we were fed and well taken care of. Highly recommend!!

Negative experience: Please watch the sales people!! Went in looking at a used 2021 883 iron for 13K and they wanted $3K down for 66 months? Do the math!!! Plus bank statements coming in saying 2022 xl1200 forty-eight?? A guess sales guy was ready for his vacation and we are not worthy to them. Went to National Powersports and found a 2021 883 iron with 200 miles and under $10K !!!

Negative experience: Not impressed with sales staff.

Fantastic experience: Friendly people, and test drove a few Harleys..Looking forward to getting new bike..

Fantastic experience: Good Harley dealership for Harley dealerships, great staff,and good hot dogs,lol

Fantastic experience: Great dealership, fun place, great folks here! Attended the biker Blessing! Fantastic! Free food and beverages, prizes.

Positive experience: Not so freindly, outdated dealership. Minimal inventory.

Positive experience: Nice dealer no events for bike week

Fantastic experience: Great dealership Staff is very helpful and had awesome deal on tshirts I just stopped in for a break on my motorcycle road trip from NJ

Fantastic experience: Lovely set up HD store. A warm welcome from the chapter, thanks for lunch.

Fantastic experience: I went in looking at a used Rebel and walked out with a Harley! Noah was super helpful in helping me find the right first bike. He answered all my questions, helped me with each bike to see what I might need, and when I didn't find anything that day, He remembered me and reached out when there was something that would suit me! and he found me a perfect starter bike. I met most of the people in the dealership and all were friendly and helpful. I will be getting most of my gear here as well as they have a good selection! I will be a repeat customer. Definitely check them out! No pressure and friendly staff!

Fantastic experience: Great people and service

Fantastic experience: Absolutely zero pressure environment. Knowledgeable staff, friendly staff, huge inventory, positive attitudes all the way around, and flat out the best experience I've ever had buying a vehicle period.

Fantastic experience: Went in for some new antennas for my FLHTCUL. Wanted the short one. I delt with Chelsea Testa and she was very good. She knew the products and was very knowledgeable and was very helpful. If I had to rate Chelsea on a score from 1 to 10, she would receive a 15. Very pleasant young lady.

Positive experience: Chealsea and Matt. These 2 you can trust .

Fantastic experience: Excellent and honest service. They strive to keep the Harley-Davidson brand the best.

Fantastic experience: Great place to get a bike they will work very hard for u. The whole staff is very welcoming and friendly.

Fantastic experience: Extremely helpful and friendly. Had all the items I needed in stock

Fantastic experience: Nice store great staff

Fantastic experience: Very Friendly staff

Fantastic experience: Great got new rain gear,

Fantastic experience: Get place to deal with

Negative experience: Update: Picked up my bike - They attempted to add a third slip for just under 500 dollars, made comments to the effect of "You must be happy to be getting your bike back", never ran the bike after putting oil in it, so it was low. Put cosmetic mirrors on I didn't need, and they were 2 inches shorter, so I'm staring at my shoulders now. And after never having my bike leaking oil, it's now leaking out the side of the bike. All for 2540 - you too can have Twin State Harley Davidson Rob You - Crooks, and they attempted to tac another 500 onto the 2500 bill after telling them the 2500 should have been no more than 2300. CROOKS.

Fantastic experience: These guys did a a very transparent deal and got me into the bike of my dreams for my budget. I am VERY pleased and would most definitely recommend to my friends and family

Fantastic experience: Great Experience. I called and told them what I was looking for because I live 2.5 hrs away. They set everything up over the phone. When I picked the bike up everything went fast and smooth even though I did not tell them what time I would be arriving. Craig my salseman even helped me strap the bike on the trailer in the pouring rain. I would definetly reccomend this dealership.

Fantastic experience: Love this place I got a harley davidson jacket there and I love it and hip bag

Fantastic experience: We've been slowly checking out the HD dealerships around & collecting the poker chips.

Fantastic experience: Purchasing my new Pan America at Twin States Harley-davidson was a great experience. 5 stars

Fantastic experience: Excellent people and service highly recommend!

Fantastic experience: Very good

Positive experience: Fine

Fantastic experience: It is a very great place for your Harley Davison repairs and New Harley Davison bike and motor clothes

Fantastic experience: These guys are a top notch crew. I brought my bike to them, it ended up needing a whole mew engine. And they stored it for me for almost a year. I have had a lot of health issues, so I couldn’t afford to have a new engine done, and they still went out of there way to waive all the storage fees, and gave me a super great price, and delivered the bike to my house for me on top of it. Chelsea was the one who called and emailed me and went above and beyond to help me out. You guys are a great crew of people. Thanks again. When things are a little better, I will be back to do business with these guys for sure!

Fantastic experience: Clothes shopping

Fantastic experience: Treated my wife an I like family

Positive experience: Nice dealership. Just went there for a ride, so I can't tell you much else. They seemed friendly.

Fantastic experience: Seemed nice enough to stop and look.

Fantastic experience: Was quick, fair enough and easy.

Positive experience: Very nice staff and service department

Fantastic experience: Good folks and a great dealership. Found the bike I wanted through their website, called and did everything over the phone. The bike was ready when they said it would be and was everything the listing said it was. Felt immediately comfortable when I arrived and was treated like an old friend.

Fantastic experience: Excellent service and friendly staff

Positive experience: We are currently very pleased with how our entire purchase has gone. We had issues with the bike when it first arrived, but TwinState got everything taken care of and all new parts have been installed. We've been able to ride more this year in just the month we've had the new bike than we've done in the last few years.

Fantastic experience: Great service from Dave and Matt in service.

Negative experience: I purchased a used bike and discovered it needed some service work and repairs. The dealership picked it up with a promise to make things right . At 1st I was beyond upset. I have had a couple of real negative experiences at LA Harley Davidson service department with my other electra glide. I spoke with the manager at twin state Harley and he reminded me how sometimes the unknown things do come up and he will do everything he can to make things right. The manager went the extra mile and arranged for the Harley I just bought from them to be picked up and corrected. He also mentioned they would possibly supply a loaner bike if the repairs become A time issue. Kudos to the manager for restoring my faith in the process of buying a bike from a HARLEY dealership

Fantastic experience: Very helpful and informative...easy purchase process and good dicount program. Craig's a good guy

Negative experience: Every time I call from Claremont it says theres a one min. Wait time and can never get through so frustrating

Fantastic experience: After speaking with several dealers, Twin States was the only one to earn my business. Stacy and Craig made the process so easy. When I arrived my new 2020 Road Glide Special was all set to go. Great dealership to do business with.

Negative experience: We were not overly happy there one salesman quoted me a price of $6,400 on a motorcycle the sales manager seconds after he quoted me 6400 quoted me 7500not knowing the salesman it already giving me 6400 evidently he thought he could jack the price on me. I don't know who was wrong whether it was the salesman or the sales manager Craig I definitely got the impression it was Craig. it's little things like that to tell me people are not as honest as they could be. When I'm ready to buy a Harley and I will do it soon it won't be from them.

Fantastic experience: Love these guys, I always find what I need and everyone is so helpful!

Negative experience: Saleman was very good, thats about it.

Fantastic experience: Great Staff and very smooth process. A place that definitely has nailed down customer service ! Thanks to all.

Fantastic experience: Rich, Arron, Deb..... thank you for making my experience purchasing a new to me HD as relaxing and informative as you could. I never felt hurried, double teamed, nor did I, at any time, feel pressured into buying a brand new bike. (Although they were beautiful!) I know I said my bike will be the last one I ever buy, you never know. I would definately come to you. I highly recommend the team at Twin State to anyone interested in a great ride!

Fantastic experience: Friendly, non-pushy staff. Appeared to be a good selection of motorcycles. The folks in both the parts and service departments are very helpful. I have had my bike serviced there and have ordered parts several times. The folks in the service department were incredibly helpful in tracking down an electrical issue and contacting the manufacturer of the part to determine a solution to the issue. They were able to get me in the next day for new tires for my Harley.

Fantastic experience: Love it great selection of bikes and accessories

Fantastic experience: Super friendly employees great selection of bikes and accessories

Negative experience: They're crooks. Enough said.

Fantastic experience: Awsome staff. Knowledgable, friendly, and personable. Great dealership!

Fantastic experience: This place is awesome. My husband and I were heading back from Maine to New York. We lost functions for our horn, turn signals and cruise control. We arrived about a 1/2 before closing and got our issue resolved and we were back on the road and did not charge us..Thank you Matt!!!