East Bay Harley-Davidson

Positive experience: I think they overcharged me. But when you want stuff you have to pay. But my price went from $39K to $51K because I wanted these extras and I think they overcharged me on the extras to make their money back from what they original price was. They always seem to get you in the drive-thru or out the back door. No P Diddy

Negative experience: They have terrible customer service. Went in for an oil change and tires. They lost my keys! All of them. And then took 4 months to fix without calling me to keep me informed and updated. And didn’t even apologize about THEIR huge mess up. Would not recommend and am never going back. They are the worst.

Negative experience: Overall buying experience with them was no good the bike they sold didn't even last 2 months it doesn't even run anymore.i thought they check their bikes but I guess they don't.i wi

Negative experience: They like to play hardball with their pricing which is absurd considering how HD is doing. They have large inventory of new 2023 bikes they try to sell above list price.

Fantastic experience: Staff were very friendly no big pressure to buy offered test rides on any bike on show room floor.

Negative experience: 1/5 Stars I recently paid a lot of money to have my neck bearings replaced at Livermore Harley. Unfortunately, they failed to tighten the bearings to the manufacturer’s specifications. When I took my bike to another shop, the mechanic there informed me that the loose neck bearings could have led to serious injury if not addressed promptly. I’m extremely disappointed that after spending so much money, my bike was left in such a dangerous condition. To add insult to injury, when I informed Livermore Harley about the issue, they told me I would have to pay again for them to fix their mistake. This experience felt like a blatant cash grab, and I wouldn’t be writing this review if they had offered to correct their error without additional charges. For anyone considering getting service here, be warned that you might end up with unsafe repairs and a hefty bill.

Fantastic experience: Great place for service and to buy a bike. The crew there is first class and great customer service. I would go back there again to buy another and service my bike.

Fantastic experience: The staff was kind, personable, and knowledgeable.

Fantastic experience: the team did amazing work helping me trade in my 883 sportster for another motorcycle. I would definitely come to this location again in the future if I feel the need to look for another bike

Fantastic experience: I love that there is a cafe restaurant next store to the harley dealership. Summit dealership has a nice variety of Is merchandise and motorcycles.

Positive experience: Just feel like i should of been aloud to practice on 1 or 2, and broken down a bit more of how bikes come with and with out things on them.

Fantastic experience: Went above and beyond. Very friendly and welcoming staff!

Fantastic experience: The entire crew is AMAZING!!! No pressure to buy, no judgement, they include any others you may have with you and make them feel comfortable and part of the process. Andrew, Eric, Logan, Sarah, nick those are just the one I can remember, but no matter who you deal with you can guarantee they’ll have the answers you need or they’ll get you one. They’ll do their best to get you on two wheels!! GUARANTEED!!!!

Fantastic experience: Friendly and knowledgeable staff. They made buying a motorcycle easy.

Fantastic experience: East Bay Harley Davidson top-notch great group staff I would absolutely recommend purchasing or any other needs there

Positive experience: I was looking for a particular brand and type of motorcycle goggles. The suppliers site said this dealership sold them, so I called to check to see if they had the ones I needed. Had to leave a message, but no return call, so I rode over to check. Not only did they not have the ones I needed, they had no goggles. 4 STARS for the service I received while there. There is never a need for a reason to ride your MOTORCYCLE

Fantastic experience: My bf owns 3 Harleys but decided to sell them hoping to just have one new bike. He rides hard fast and on long trips, so he often has to repace parts or tears up his 2006, 2008 and 2011 bikes. He almost has a full bike shop between him and his brother. Unfortunately, they were not open because it was a Monday. We will have to come back on the weekend.

Fantastic experience: If you go to EasyBay Harley ask for Hondo he’s the best. Although the whole crew there makes you feel like family. I love that place and the people are super cool. So if you need a Harley that’s definitely the place to go!

Fantastic experience: The service department is, above and beyond, one of the best I have had the pleasure of dealing with. Natasha, the service manager, goes the extra mile to make sure you're taken care of!

Fantastic experience: I have owed 2 different HD motorcycles in the past. I rode into East Bay HD on my Triumph to explore the possibility of rejoining the HD team. After 2 test rides, I rode off on a 2023 road Glide. I had a great experience and never felt pressured to the negotiations. I want to thank Andrew (semper fi), the floor manager (Eric I think), Jack (the army guy), and the service and parts gang.

Fantastic experience: One if the only Harley Davidson dealers with an decent children's section.

Fantastic experience: Seek out Alejandro and his dedicated crew for an exceptional service experience. I've personally acquired two motorcycles through their assistance, receiving exceptional care on each occasion. For a touch of luxury and personalized attention that makes you feel like a VIP, pay a visit to Alejandro and the team at Eastbay Harley. Their commitment to customer satisfaction is evident, as I always felt like a highly valued guest, and the purchase process was remarkably smooth and hassle-free.

Fantastic experience: Eric and Hondo worked to earn my business. I’m definitely a hard person to negotiate with but they went above and beyond to keep me happy. Highly suggest you ask for Homdo if you are in the market for a bike. Also Joel got me setup with all the aftermarket stuff I needed for my bike and Sarah got me dialed with helmets and headsets. Way to turn this place into a customer service focused store Eric. Thank you.

Fantastic experience: Came into Livermore Harley Davidson to pick up a part because no other Harley store had it. Drove from San Jose to pick up my conversion kit with my family on my daughter’s birthday and andrew and his staff was very welcoming and very nice. Treating us with such warming and positive attitudes. Made me and my family feel at home, also staff was nice enough to congratulate my daughter and give her a birthday shirt and my son a Harley Davidson key chain ! Also nice enough to give me a shirt aswell ! I recommend this Harley store to anyone wanting to be treated with respect ! Hands down best Harley store I’ve been in! And I’ve been to my home San Jose Harley, Oakland, Morgan hill and this by far is the best one!!

Fantastic experience: Great people starting from sales to service and parts thank you all for the bike delivery,and parts department,and service ,

Fantastic experience: At East Bay Harley, I had an incredible experience that left me feeling uplifted and inspired. The warm reception I received from everyone made me feel truly welcome and valued. Rayland, Eric, and Jack went above and beyond to cater to my needs with exceptional patience and understanding. I would highly encourage anyone looking to purchase their first or another bike to visit East Bay Harley, where you'll be treated with the utmost care and respect.

Fantastic experience: Such a great experience!! Could not be happier with my new ride. Keith, Natasha, Paul, and Jack made me feel right at home and got me through the process very easily. If you’re in the market for a new Harley Davidson you have to let them take care of you.

Fantastic experience: Had the pleasure of working with Chad on my 2006 Street Glide. Customer service was excellent along with the results from the MANY repairs I requested! Pricing was beyond fair and would highly recommend this dealership for service!!!

Fantastic experience: I first met some of the team at Eagle’s Nest last fall when a friend of mine purchased his Street Bob. I was impressed with Eric’s patience & insight as my friend mulled over and test rode different bikes. We struck up a conversation ourselves over the bikes I presently had and options for upgrading my Iron 883. Fast forward to this past spring — I was pleasantly surprised to come across Eric and some of the Eagle’s Nest team here at East Bay. He remembered our conversation about the Iron months before and while I still hadn’t decided on an upgrade or trade-in, there was no pressure; just a confidence in their selection and that they’d be ready whenever I was. A couple months and visits later, our conversation kept up. And while they didn’t have the Low Rider S that had caught my eye, he set me up with a test ride of the Low Rider ST just to make sure I’d exhausted all other possibilities. Time came I was ready for the trade-in and not only did I get a value for the Iron that was more than fair, Eric made the calls to bring in a Low Rider S in black for me. That same thoroughness continued with Jack in finance who covered all the potential service and coverage options in such a way it was easy to tell which ones would benefit in the long (and short) run. There’s a culture to the team at East Bay — a willingness to go above-and-beyond — that I haven’t really found at other Harley builds. Their selection of bikes is dynamic — eye-catching and constantly in flux. And on the rare occasion they don’t have what you’re looking for, they will do what they can to bring it in. This is why, in spite of living closer to another location, I’ll be handling everything thru East Bay from now on. UPDATE: I’m happy to say that the culture I described above extends to Chad W. & the service department. Scheduling a 1K and 20K service for my bikes was a breeze. The cost-benefit ratio was balanced; his attention to detail, incredible. A professional, personable, straight-shooting & accommodating crew goes a long way. *Definitely* handling all things Harley here.

Fantastic experience: East Bay was awesome! Eric was extremely helpful when showing us around and answering all the questions we had. Thanks again Eric!

Fantastic experience: Fantastic experience overall ! The staff is very friendly and has been there to answer all of our questions through this whole process

Positive experience: Great location and great staff. Have a huge selection of new and used bikes. They also have great selections of apparel to try on and choose. Need a new helmet, well the will be happy to assist you. When you choose and select the bike you want. Sign the paperwork and listen to the tones that greet you to the harley family. Need a motorcycle license, come by and talk, and they will get you set. Come by and take a look. You will not be sorry for doing so.

Fantastic experience: Chad in service made my day! Excellent customer service that you just don’t get anymore. I would highly recommend east bay Harley Davidson.

Fantastic experience: I met Chad here couple of weeks ago. I had some questions on upgrades, I was thinking about. Have been to almost all Bay Area dealerships talking to service department managers. All of them are good but Chad, he is a MAN!! Very knowledgeable and accommodating. He walked me through all my options and helped me to prioritize on my wants and needs. I’ll be coming here for all my services. Very friendly and appreciative staff. Russ, mechanic who worked on my bike came out to meet me and shook my hand. I definitely will trust my bike to these guys!!

Fantastic experience: Eric was the first person i spoke with at this shop. He showed me a couple different bikes that he felt would fit my riding style. The following day, Eric had a bike outside waiting for me to test ride. After my ride, I wasnt sure that was the bike for me. Eric pulled out a different bike to try and that's the one I ended up buying. The whole process was so easy and everyone was willing to take the time and explain everything in the required "tour". East Bay Harley treated me and my family with such kindness. The shop treats me like one of their own and I will always go back! If you're looking for a new bike East Bay Harley is the place to go!

Fantastic experience: For some reason I couldn't write a review from my phone, so I'm using my fiances phone. This is Jewells TKO Zuniga. Everyone in this store is always so helpful. And the Service Department has always been top notch! I only take my Ultra Classic there for servicing because I trust that there won't be any probs, and if there ever has been a problem, they rectify it immediately, and I've always appreciated that. I had 2 surgeries in the past few years, which stoped me from being able to ride because I had to recuperate. Meanwhile, my bike remained in the garage covered. As soon as I was cleared to ride, I had my bike taken in to be fully serviced, and inspected to ensure all safety and warranty issues were handled appropriately. I knew I needed a full service, a battery, and possibly brakes and tire inspection. Well, the tires were in need of changing because of dry rot and age. Yes, these services are expensive, but not doing them could literally mean serious issues if not taken care of. There was a miscommunication with what Chad in Service and I discussed, and when I went to pick up my bike, some things hadn't been done. Chad was so accommodating and apologized profusely, and quickly remedied the situation. Since I took an Uber there from Brentwood, he personally ordered an Uber for me back to Brentwood, and got me some water while I waited, which I appreciated greatly. If I waited a few years to be able to ride, I can wait a few more days to ride, especially if it is a safety issue. I've had friends that have gone down, and what they suffered was extensive, so safety is paramount for me. Chad went above and beyond to take care of me and my bike, and I appreciate that. Thank you East Bay Harley Davidson, and especially Chad, and even Natasha for helping me get my bike right so I can safely get back on the ground!! You guys all rock, in every department!!! I freakin love you guys!!!

Fantastic experience: Walked up to the parts counter and a gentleman named Jeff helped me out. He was very patient and help me out with everything I needed.

Fantastic experience: Great showroom, helpful staff, well stocked. No pressure sales, and when selling, factual and fair. Whether you are a hardcore biker, or just looking at the brand, they'll treat you nice.

Fantastic experience: Thanks Everyone!!!!

Fantastic experience: The service department is awesome. Chad in service went above and beyond to help me with getting the right accessories, professional installation, ahead of schedule and for a great price. Also he helped me arrange transportation. The whole dealership is great. Clothing department has a great selection of merchandise.

Fantastic experience: My wife and I went to East Bay Harley to purchase a motorcycle yesterday (Monday 2/27) and really enjoyed the whole experience. The entire team really took their time and we’re all very helpful! We are glad to be part of the East Bay Harley family and want to thank each and every one of you that helped make this possible for us. Keith, Paul, Josh, Noelle, Braelynn, Rogg, and Tyler you are amazing team! Renee and Steve Dunn

Negative experience: I was absolutely not going to write a review. I recently had another conversation about this Harley dealership by chance. And the conversation was exactly what i was told in the pass. My experience here while shopping to purchase was a complete turn off. Staff was very arrogant as if I was wasting their time meanwhile as I looked around, this place felt very cold and stale without another customer insight. Being involved with thee Harley Davidson Family for many years I’ve never come across a dealership like this being from the West to the East Coast ever. I really thought it was just bad timing on my part however I was told to stray away from this place to shop where all communities are welcomed. Not in a million years I thought I would hear this from several different people at several different times. I’ve added another addition to the family Thanks to a Harley Dealership that made me feel good about spending my hard earned money. These days that’s what we need good salesmanship. Hope this experience help build better relationships.

Fantastic experience: Everyone here was very nice and attentive. Noelle took extra time to ensure that I found the perfect bike. She and Eli worked together seamlessly to provide a great experience and fully explain all of my purchase options.

Fantastic experience: My experience visiting East Bay Harley Davidson parts department was great. Roger was very helpful and knowledgeable. He gave me the answers that I was looking for. Without a doubt am coming back.

Fantastic experience: Bought my new/used Ultra Limited about a month ago. Sales team and staff were awesome. Very knowledgeable and made things happen. Amazing people. Would definitely buy here again.

Fantastic experience: Bought a very clean 48 here a few weeks back and I couldn’t be happier with the whole experience. Josh was great, and very upfront and honest about the bike and its condition! He made the whole experience worth the long drive and I would highly recommend him, and all the staff at East Bay Harley over the rest!

Fantastic experience: I did a couple of custom to my bike. Go and speak with Chad Watt. Amazing person! You will be extremely happy working with him.

Fantastic experience: Just got some work done at the new East Bay HD. Chad was extremely helpful and the work was completed in one day. Cha Cha did the work, and I will definitely return.

Positive experience: Love the selection of gear and safety equipment, everybody was nice and easy to talk to, they don't service Vrode's.

Fantastic experience: Chad service writer was great. He made it very enjoyable to chat with. Thank you for making it pleasant. Can’t wait to come back!

Fantastic experience: Great experience here a few weeks back, Hadia was very welcoming, made the process very easy, Paul was very knowledgeable, and both helped me out a great amount, and was able to work with me to get me on my new Road Glide! Highly recommend this dealership for the ease and comfort I experienced here thanks to Hadia.

Fantastic experience: Great service. Quick and easy. Chad is the man and got me taken care of

Fantastic experience: Mike Watts was flat-out awesome! Went out of his way providing exceptional service. There are many places to take my Harley, but Mike and the staff at East Bay Harley Davidson keep me coming back!

Fantastic experience: Just picked up my bike from east bay Harley. I’m very very happy with the service that I received. Chad in the service department was very helpful and got my bike in a day earlier. I will bring my bike back to the service department so long as chad is there. He let me know if anything were going to change from the quote. Chad is very knowledgeable about bikes. You can tell that he takes pride in his customer service.

Fantastic experience: The East Bay Harley Davidson team is great! I came in to get some risers installed on my FXLRS and Chad was extremely helpful throughout the entire process. I called a week ahead to discuss the parts I had, get an estimate and schedule a time to come in. Checking in was a breeze and I received regular updates when they had to source additional wires and parts that I had overlooked. This is definitely the place to bring your bike!

Fantastic experience: Wally in parts department was amazing, helpful and knowledgeable, Great to deal with.Will be back.

Fantastic experience: I would like to share my experience at East Bay Harley-Davidson on Saturday morning, 9/17. I had scheduled a service appointment for my Softail Deluxe with Chad Watts earlier in the week. Sure enough, Chad was there and provided absolutely excellent service. This is my first Harley, and Chad explained many things to me about my bike. He even noticed an issue with my tail lights that I had not noticed before. Beyond giving me his total attention for 20+ minutes on a busy Saturday, he even went so far as to show me how to set up the Uber app on my android in order to get a shuttle back home, saving me from a Taxi Driver. Chad Watts gets an A++ from me, an English teacher at Livermore High School. Well done, Sir!

Fantastic experience: I went to East Bay Harley to get a quote for some parts and labor as i wanted to surprise my husband for xmas with all the extras he was wanting for his bike. I was greeted as soon as I walk in by a gentleman named Chad. He was super polite and professional even though I was being a little difficult. He maintained patience the entire time and made me feel comfortable in a situation i really dont know anything about. He help me compile a list of parts i was looking for as well as the labor on an estimate. I told him i wanted to make sure 100% as a few of the parts were special order and non refundable. Im going home and going to ease my hubby into telling me somehow thats exactly what he wants. Told Chad i will be back and i absolutely meant it. Thanks again Chad and i will see you soon!

Fantastic experience: Had my Harley serviced a few days ago and was help out by Chad in the service department. Him and the rest of the staff were great people that helped me out! I appreciate them.

Fantastic experience: I really enjoyed how experienced the staff was with the bikes. They were able to explain how each bike could accommodate to my lifestyle. I came in with three things in mind I wanted to play music, I wanted to make it to Los Angeles with comfort, and I wanted to take Someone as a passenger; and they helped narrow down to a street glide and a road glide. I left home for the weekend did a little research between the two and fell in love with the road glide. Paul was a very big help with helping hold the bike up so me and my girl could sit on it together, he explained the difference from the standard to the special, and I really just had to go all out for my first Harley ever, the process was easy he also is covering the cost for my motorcycles license! They gave us water for me and my family while we waited for the paperwork, I received a tour of every station in the store, the guy at the customized parts section they explained all the little gizmos that I could add to my bike exhaust seats gas caps, The girl at the clothing area gave me a free shirt for my new purchase and I was surprised with how much Harley has with clothing shoes gear even a picnic set!! Then The girl escorted me to the service area and I was showing bikes that were being worked on I will get a complementary wash every time I come in for a service or even an upgrade on my bike and she already scheduled my first oil change I have when I roughly believe I would put my first thousand miles I set it for my birthday but I think I’m gonna be coming in a little sooner than that, and the best part of all to my surprise after I hit the gong for my purchase everyone was hitting the horns on the bikes and people had air horns lights everyone cheered me on and it was really a cool experience that I’ve never received anywhere else I can see why people really have a love for Harley Davidson and the club/family feel can’t wait to put miles on my bike and in the future get the nice feeling I have now of writing such a brand new Harley !!!

Fantastic experience: Roger Downey helped me find a part for my dad's bike, so he could get my mom to ride comfortably on the back. I highly recommend experiencing the great customer service at East Bay HD!

Fantastic experience: Been going here along time. Bought three Harleys from here and brought two friends to buy their's as well. After it sold I was worried about getting the great service I am use to. I was greeted as I came through the door. I met Chad in ser vice who was very friendly and customer service oriented. Laid all my worries to rest. Thank you Chad great work.

Fantastic experience: What an amazing group of people. Friendly, knowledgeable and patient. From Keith to Brenda and everyone else that helped us get our new bike. Definitely recommend this place to anyone looking to purchase a bike, get a service on your bike or if your just looking for some comfy clothes. They kept us in the loop while the bike was being built all the way to the delivery! I would give 20 stars to East Bay Harley Davidson! ✨️. Add on 9/2: Ok, I was just at EastBay and I want to give a big Thank you shout out to Chad in the service department!!! Thank you for taking the time with us and for keeping the smile on the hubby's face! We have our first service appointment scheduled and we can't wait to come back. Thank you Chad for your patience and for also understanding what we need on our new RoadGlide. See you soon Chad!!!

Fantastic experience: New ownership is exactly what this place. If you haven't been awhile you need to stop by again. Awesome sales staff. New service Manager Natasha is great to work with. Check them out!!

Fantastic experience: I love the changes that they are doing to East Bay Harley Davidson formally (LIVERMORE Hartley) Fantastic experience to purchase my Yellow 2022 Road Glide CVO

Fantastic experience: Visiting the bay area for work, stopped by East Bay HD for my normal t-shirt and poker chip. Immediately greeted by friendly staff, shout out to Antonio and Sarah for making me feel like a regular!

Fantastic experience: Mr. Kenny is the man! Took me about 30 minutes and I had keys to my new Harley! Thanks staff for an excellent experience.

Fantastic experience: Although I don't have a Harley, I did my motorcycle class through this dealership and today, when searching for a helmet and some gloves, I figured I go to their shop. Well, my experience could not have been better. The lady in the back who oversaw the sales of those items approached me and without any pressure helped me pick the best helmet for me, a Scorpion EXO full face modular helmet. Very happy with Harley Davidson of Livermore and the nice lady who helped me. I will go back for a jacket soon.

Fantastic experience: I just bought a 22' Street Glide Special from here a week ago and I'm loving it. The staff is all really friendly and helpful here especially Scott and Kenny. I can't say the price was great but what is right now in 2022. Anyway, I'm very happy with the bike and the whole process was easy. Thank you Livermore HD and the the ladies in the store in the back too. *Update* 05/19/23 - brought the bike back for some battery issues and got it replaced under warranty. Chad in service was very helpful getting it covered for me by HD and as always, a pleasure to work with. Chad is awesome.

Fantastic experience: Great experience. The Salesman r awesome. Very very helpful. My 1st time visit at Harley Davidson Livermore

Positive experience: Salesmen weren't pushy. Very helpful. There were some good sales prices on clothing.

Fantastic experience: Lovermore HARLEY is more like it

Fantastic experience: I just love this dealership because I'm treated like family. And I feel safe knowing my bike will be in good hands trust me outstanding work ask for Russ he is the best. This is my bike all done by Livermore Harley Davidson a little bit at a time.

Fantastic experience: Nice and clean and good service. Under new ownership with a good inventory. For any service make sure you talk to Chad he is the man! Thank you for all the help getting my bike fixed and running.

Fantastic experience: Really really nice people throughout. Great convo& attention to customers. Always go back here!

Fantastic experience: Went in needing a riding jacket after finding none that fit me properly at other stores. Being a new rider, I didn't really understand what to look for. The woman at the register was very welcoming. She guided me through the different materials and layering, and showed me how the padding and various jackets worked. It was a very informative experience, and I got to see some other cool accessories and toys in the store that I hadn't noticed. Happily walked out with a jacket that feels great while riding.

Fantastic experience: They had a part that was backordered on the shelf. Courteous staff. And it was cheaper than local Harley dealer. Great selection of stuff.

Negative experience: I've been there twice in the last month. I use a walker and both times ( salesmen close to the door) not one asked if I needed help). I'm a 62 Year old woman and still ride my Harley. Thank you Anna Marie for your help and kindness. Also to the ladies in the shop thank you.

Positive experience: They had a few good looking bikes Friendly and fun employees

Fantastic experience: If your looking 4 a new ride see Scott he will set u up and the rest of the staff are sooo helpfull great location

Fantastic experience: They are very kind and very helpful I recommend shopping there for your Harley parts and clothing

Fantastic experience: Love the bikes this place has and everyone was really nice

Fantastic experience: This is my new favorite place! I recently purchased a 2020 Low Rider S from Livermore HD and could not be happier with the entire experience. Its a family like atmosphere where everyone is super welcoming and seem to be genuinely interested in making sure you are taken care of. Tony, who was my sales person was kind, patient and made me feel at home both before the sale and every time I now visit...like I said, my new favorite place :)

Negative experience: Wish i could give no stars. Im a Combat Veteran, and was lied to by this dealership. They did not honor what there website promised and the sales guy Scott told me to reapply with the dealership after i told him i had an approval with another dealer. He told me that it would not draw another hard inquiry. To find out the bike that he was working on was already sold. If you are a veteran or stand for what is right do not go here. Harley Davidson will probaly apologize to this with some generic response, but at this time i dont want to hear it.

Fantastic experience: Broke down on bike ride and they were open on Sunday got us on our way!!!!

Fantastic experience: We were treated with care and respect. Top notch service and product knowledge. We will be returning and sending referrals. Loving the FXLRS. Thank you Scott & Kenny

Fantastic experience: What a great experience coming to Livermore Harley Davidson. It's a big store that is set up nicely. Everyone that works there were very helpful and all were smiling under their masks. Big selection of bikes( all models ) were there ready to buy. Thanks for all the help and professionalism . See you all on the road!!!

Fantastic experience: Always friendly Good amount of part's Kenny the salesman is knowledgeable friendly

Fantastic experience: Very nice staff and awesome amount of inventory!

Fantastic experience: Had bike serviced. Awesome customer service. Will make my dealership of choice.

Fantastic experience: Just bought a new Road Glide special from LHD and it was a great experience. Mike, Kenny and Scott all took great care of my wife and I during the process. Pricing was fair and they worked with me on the final price. Mike went above and beyond on putting together the quote for extras to make sure it had the correct part numbers and color matching. Natasha in service worked closely with us to make sure that part went smooth and efficient. Great Team!

Negative experience: Horrible customer service. My husband and I walked in and had the wonderful opportunity of never being greeted although the couple that walked in at the site time was greeted with a warm welcome. The only time we were greeted was when I commented that obviously my darker skin tone was not suitable for that store's obvious white motif. As Harley Davidson bike owners this location is definitely not a welcome location unless you're not on the right color spectrum and clearly we weren't.

Positive experience: Help was good, only reason not 5 stars is the empty shelves on the walls. Minimum inventory was sor of depressing. I miss the good old days when that was a vibrant place to visit.

Fantastic experience: Great place, friendly associates, and a great selection. Much better thebmn Concord.

Fantastic experience: My water pump went out on my 2016 road glide cvo. I talked with sammy, and he got me right in and got me back on two wheels and I was able to ride my Harley home with a quick turnaround! Not only was the service fast, his whole crew was respectful and had an answer to all my questions! I will definitely be going back. Thank you Sammy and Livermore Harley.

Negative experience: Came in this morning around 10:30 a.m. with my daughter was hoping to buy a helmet and a couple other accessories for my motorcycle. Was never acknowledged never asked if I needed help and I got tired of waiting so I left I was hoping to patronize this business but with this quality of customer service I won't be spending my money here anytime soon.

Fantastic experience: Omg.! The bikes are beautiful. Was visiting a friend and had to stop to get my poker chips! Everyone was friendly and helpful!

Fantastic experience: I got a great deal on a used 2015 Electra Glide and a decent trade in on mine. Of course we all think our bike is worth more. I did how ever have a issue with the heated grips,passing lights, Navi, USB connection on my new bike. I wanted to say a shout out to them in regards to fixing it in a timely fashion at no additional cost to me. Thank you Livermore Harley.

Fantastic experience: Everyone was very nice and helpful. Large stock of beautiful motorcycles.

Fantastic experience: Jeff always goes out of his way to make sure I'm satisfied