MotoMember Manassas

Fantastic experience: Motomember service department is great! They really helped me out with repairs on my bike, especially Clayton who went above and beyond to make sure I got the correct services I needed as soon as possible. Will definitely be coming back for more installs. Super friendly and helpful staff overall!

Fantastic experience: Quick prompt setvice at a good price.

Fantastic experience: Got in early Saturday and the service rep made every effort possible to get me in and out as soon as possible. Thank you!!!

Fantastic experience: From start to finish, Adam took care of my interest in the Kawasaki. He was very knowledgeable in all areas and if not was able to research the subject and got my answer. Adam’s positive active and follow-up to all my questions was the reason I purchased my Kawasaki machine from MotoMember. There were other companies I contacted but felt Adam was the man to buy from. He is a great guy and very well trusted and did exactly what was necessary to make this sale. He is and asset to your company. Thanks for allowing him to be my salesman. Clifford Taylor

Fantastic experience: Working with Adam was fantastic.Everything went smooth and the price was great

Fantastic experience: Our sales guy (Austin) was great! He was very knowledgeable and polite.

Fantastic experience: Javier was my salesman. Excellent service from beginning to end! Can’t say enough good things about him. High recommended!

Fantastic experience: MotoMember was great at helping me find a bike I liked. Austin was great and very helpful.

Negative experience: I would leave zero stars if possible. Made a 4 hour trip to purchase a brand new bike that looked like it had been left outside in the weather. Chain rusted, plastic scratched, and obviously not cared for. Zero customer service and zero lack of care.

Positive experience: Nice dealership (Purcellville). Parts and service have been on the slow side at Manassas and Purcellville.

Negative experience: Sales experience was GREAT from A-Z, shoutout Adam. Nothing but good things to say! Service was disappointing. Couldn't remember do the simplest of favors (secure the bolt on my phone mount) and refused to install universal muffler (after trying to upsell me into a new one) because it wasn't a "direct fit" (lazy). All it needed was either a clamp, hanger, or even a standard universal bracket. Seems like it wasn't worth their (paid) time, well it won't be worth mine either - even with the labor discount. Maybe they just don't like to troubleshoot. I also don't like being nickled and dimed for every "half-hour" of labor it takes to do individual 5 minute tasks, labor is already through the roof at $150/hour or whatever. I might buy from them again but never get it serviced. DIY will save you the headache, time, and money. YouTube is free, hopefully puts the pressure on these guys to do better and start giving a shit so they can remain in business. Also, your hours SUCK. Literally the most inconvenient times all across the board, and who even closes on Mondays?

Fantastic experience: I’ve always had a good experience with Manassas Motomember. Just recently bought a new 2024 Africa Twin and the process was pleasant and quick. This isn’t my first bike from here and I’ve always had a good experience.

Negative experience: They keep listings online up for motorcycles they do NOT have in stock. This tired game of bait and switch is a joke. Do better and stop wasting people's time.

Fantastic experience: Helpful, Honest and truthful people. Recommend right thing for bike. Cannot be more happy

Negative experience: Drove from out of state to purchase my vehicle at this dealership. Initial experience was great, my salesman Javier was all over it. 4 months have passed now and I have been issued 4 pairs of temporary tags. Each time I contact the dealership they give me the runaround aka “I don’t know what I’m doing.” It’s apparent to me this dealership does not know how to handle out of state deals. If you are out of state and hope to purchase a bike from this shop, save yourself and don’t do it. You will be looking goofy riding around with temp tags for half a year if not longer.

Fantastic experience: These guys always take good care of me. Friendly, helpful, and timely - all good stuff!

Fantastic experience: Worked with Adam and Kim for a seamless experience. No gimmicks! No games! No pressure. Bought a 2025 zx6r. I wish every vehicle purchase was this easy. I was in and out in under 2 hours. Of course I knew exactly what I wanted and I was set on getting it so that probably helped. Pricing was on point. No markups. The pricing was more than fair. 100% recommend working with the team there.

Fantastic experience: Excellent service on my recent visit for the Virginia State Inspection.

Fantastic experience: Although they were closed, they served me (the door was open, they were moving all vehicles inside, and I entered without knowing they were closed). Bottom line, they took care of me. Thanks.

Fantastic experience: I am so glad I purchased my motorcycle from this dealership. The Motomember discounts really help with the bottom line. The technicians are always so helpful and professional. They make time to answer any problems I have. In my opinion, they go above and beyond for me! I appreciate them.

Fantastic experience: I drove from Baltimore MD to purchase my Ninja 650. Austin was fantastic. What a great experience at Motomember Manassas. I highly recommend them even if you have to drive a little further. It will be worth it!

Negative experience: I spoke with a rep. He was nice and knowledgeable. He tried to interest me in a CFMoto ATV. It really sounded too good to be true, and it was. The sale price was $4,999 plus processing and taxes. A steal right? So he worked up a price for it. He even offered me $500 off, $4,499 what a deal! So when he finished the quote it was over $6,600. Now I'm not saying that is a bad deal. I told him I've never bought an ATV and I know they can cost more, even up into 5 digits. My issue is with their sales gimmick, and it is a gimmick. How can you justify a $2,100 processing and tax markup? That's a 47% markup. I know taxes are a fraction of that. Come on, be real! I bought a $31,000 used truck and the processing and taxes were only a little over $2,000. This is bordering on bait and switch. Why not put a sign up that says $2,000? Oh well the motor is an additional $3,000. Gotta have brakes so add another $1,000. PLEASE BE REAL WITH YOUR STICKER PRICES!! I truly hated businesses that aren't up front with your out the door price. You lost my business!

Fantastic experience: Amazing and patient workers helped me out and had a great conversation

Negative experience: Online inventory is not updated, called about several bikes which were not in stock. Seems like they use it as a bait and switch. Was told by the sales rep they already know about the online availability not being accurate. Waste of time, look elsewhere.

Fantastic experience: I just purchased a ZX10r from here, and they were so helpful and kind. They helped me with everything, give absolutely amazing discounts and deals.

Fantastic experience: Other dealers wanted to charge for a small issue I was having but couldn’t fix myself because I am a new rider. Clayton came through for me and fixed the issue on the spot. Thank you!!

Positive experience: I make the short ride out to MotoMember Manassas from Fairfax to get my bike serviced. Everybody there is friendly and helpful. I don't recommend scheduling a service as it's extremely unlikely they can get you in that day, which is a no-go if you're a fairweather rider like I am. However, on Saturday mornings, they take walk-ins on a first-come-first-serve basis. They don't start working on any bikes until 9 AM, but, if the weather's nice and you don't want to waste your Saturday waiting, you gotta be there bright and early. I was the eighth person there this past weekend (I got there at about 9:15 AM) and they couldn't get to my bike until 2 PM. So if you get there late like I did, be prepared to spend your beautiful Saturday in the non-historical part of Manassas. As for dealership accommodations, they have water and coffee, a big clean bathroom, and a safe place to hang your jacket, helmet, and gloves while you wait. The staff is excellent. If they see you sitting and waiting or browsing the showroom empty handed, they'll ask if you'd like a bottle of water. A happy rider is a hydrated rider. Last year I had my bike (a Kawasaki Z900) serviced by them and it ran me about $350 for annual/routine maintenance, which included a full inspection of the bike with necessary adjustments made, an engine oil and oil filter change, and a chain cleaning, lube, and adjustment. This last time, I had the same service done but it was $250 (parts and labor) and they washed my bike for me. The employee who washed my bike did an excellent job considering how quickly he did it. They know what they're doing here and they're fair. This is my favorite dealership and service center in the DMV. They're trustworthy, reasonably priced, and accommodating albeit out of the way.

Fantastic experience: Excellent customer service. Not only friendly but knowledgeable as well as accommodating. Appreciate the parts department for finding new lights for my Burgman and a big shout out to the service team for getting me back on the road.

Fantastic experience: 2010 Fury - runs like it’s brand new. Service department was excellent, Clayton and Tiffany were great to work with. Would’ve been 4 stars because there was a slight delay in finishing but they discounted some of the work to compensate for the delay. Would definitely recommend!

Fantastic experience: Javier was amazing to work with. Super easy process and very happy with my new bike!

Fantastic experience: Great service. Could work on communication on status of bike and recommendations prior to release of bike.

Fantastic experience: austin and the other motomember staff made buying my first motorcycle very smooth and personable. great service

Negative experience: I recently contacted them about several different bikes they listed on their site. I ended up questioning them about 5 different units all show as - in stock - on their site. However they did not have any of them. They might be great, not sure, but call before you take the time to drive there. BTW - 4 days later all the bikes I asked about still show on their site.

Fantastic experience: Austin has been incredible to work with. I have bought 2 motorcycles from him and both experiences were quick and seamless. Looking forward to many more experiences with Moto Member! Thanks Austin!!

Negative experience: Probably the worst shop/dealer on the east coast, definitely the worst in Virginia. Over priced parts added over $100 to a tire just because it’s a new release. Prices on their bikes are overpriced, and that’s before all the dealer fee’s they’ll sneak in. Called service about them replacing the carrier bearings/seals in one of my fourwheelers, they didn’t even know what parts I was asking about and couldn’t get to it till mid winter (it’s September) that’s one of the most common parts on a four wheeler to fail and they had to ask ME what it was for. Whole store is a joke go to Blalock Cycle or FMS to save your wallet and a headache. Service is expensive if you bring your own tires in cost of them putting a tire I bought elsewhere on a wheel for crf80 A KIDS DIRT BIKE was over $150 again what a joke.

Fantastic experience: Anthony and Adam were fantastic! They helped me in picking out my first bike. They were super patient and I’ll definitely be back.

Fantastic experience: I use MotoMember for the servicing on both of my bikes. Their prices are reasonable and the products and services are top notch. I trust them for ALL of my motorcycle needs.

Fantastic experience: Excellent service. The service staff was friendly and especially Griff , young lady with dark hair and young man with dark hair. Sorry can’t remember names.

Fantastic experience: I recently purchased a Ninja 500 ABS SE from Motor Member Manassas, and I couldn't be happier with my experience! My salesperson, Javier, was incredibly helpful throughout the entire process. Living in Delaware, I drove three hours to the shop, but it was absolutely worth it. After having frustrating experiences with other dealers, Javier stood out by offering a fantastic price and assisting me with trading in my current bike. The team went above and beyond, even using a forklift to unload my old bike and load the new one into my truck. If you're on the East Coast and looking for a great deal on a motorcycle, I highly recommend working with Motor Member Manassas. Thank you, Javier and the team, for making this such a smooth and enjoyable experience!

Fantastic experience: If you need a bike this is the place to go. This whole crew knows how to run a business and deal with annoying people like me. Call and ask for Austin. He is the man. Appreciate you guys ! - Brandon

Negative experience: I wish I could give them zero stars. Every time every person was coming with a different interest rate. It is a bad business. I would absolutely not recommend anybody go there until they are ready to be ripped off.

Fantastic experience: The staff is friendly and knowledgeable of the products they sell

Fantastic experience: Great experience with a World Class of Professionals…Thank You! Mike D

Fantastic experience: Thank you so much for getting my bike needs taken care of. Super 5 gold star for staff . Only place I trust to take my baby too!

Fantastic experience: Great experience! Purchased a few CFR250F’s and they were perfect!! Austin was fantastic and a great salesman. Thank you MotoMember for all your help! We are enjoying our bikes!

Fantastic experience: Quick service, including pickup, faster than promised and price as agreed on.

Positive experience: The young folks that I dealt with were friendly, professional, and efficient. I think the repair to my motorcycle was fairly priced with good results. The only reason for 4 stars is that it took a week, which is fine, if I had known that in advance. Overall a good experience.

Fantastic experience: Their prices are good they helped me and my mom to settle on a good and affordable price I would come back 10/10

Fantastic experience: I walked into the store as a new customer looking for specific parts. The parts manager Jim Savage was able to guide me and make my decision making process confident and easy. Thanks Jim , I will return and share with my fellow.cyclist about my great experience.

Negative experience: Problems with the sale, quote price online was $1407 for Navis. OTD price was $400 higher than local sales, took a few too many days to get me the price, failed to originally tell me ALL the bikes were in boxes still. I was under the impression I was buying a bike, from the factory, fresh and out of storage, without service fee or parts. Local quotes were around $2600 with shipping and tax. Your shop quote was around $3000 including putting the bike together, a bike that's supposedly been sitting there all year and would have to be put together regardless. Waste of my time and yours to tack on additional $300 in assembly and parts for something thats a basic expectation of you as a sales business. Would have rather just assembled the bike myself had I known that was the case. Will not be purchasing, thanks. It's weird to make your customer pay for assembly on a local bike you'd have to put together anyway, just because you can? Really rubbed me wrong.

Fantastic experience: MotoMember of Manassas has been great. They are communicative, knowledgeable and friendly with their service. I bought my motorcycle from them and even the sales process was honest, efficient and hassle free!

Negative experience: Fake low priced inventory. When you call and asked about the bikes (many) on sale. The guy that answer the phone said none are available. So why put them on your site then?? Classic bait and switch. Techniques. Beware.

Fantastic experience: Picked up my bike. perfect experience

Fantastic experience: Danielle was amazing at explaining all my financial worries.

Fantastic experience: Our visit to MotoMember Manassas was exceptional. My husband and I came in to explore motorcycles and get a better sense of what we wanted. Bobby guided us throughout the process, showing incredible kindness and patience. He always provided honest feedback, which we really appreciated. He encouraged us to sit on various bikes, which helped me finally decide on a Honda CBR! I'll need to return to have it lowered so I can ride it, but we're confident we'll be back for my husband's bike as well. Thank you, Bobby, for making our experience so wonderful—your entire team was fantastic!

Fantastic experience: Years of complete satisfaction in every aspect of this establishment and hope to keep doing business with them in years to come.

Negative experience: The worst place I have ever been…if you call for parts they won’t answer the phone and they have a legit answer service for them to call you back at…so I tried every different ext to see if I could get someone on the phone and no one answered…went to pick up utv there also and they wanted to give me back the vehical with the plastics off it and said they couldn’t put them on so we argued and I left with installed same day

Fantastic experience: This place got great staff and salespeople. They don't rush you into making decisions. Give you plenty of options and time to think about. And offer great REAL deals. Great for used and new motorcycle brands such as Kawasaki, Suzuki, and Honda.

Fantastic experience: Just bought 2 bikes from here and the experience was great.

Fantastic experience: Amazing costumer service! Javier was super helpful and took care of all my questions and concerns, very friendly staff.

Fantastic experience: It went very well indeed. The sales people were very knowledgeable of their bikes and explained everything in great detail to me. They have a very nice selection of bikes as well. The financing was quick and Danielle with finance made everything very simple and easy to understand. Thanks again.

Fantastic experience: Easiest experience I ever had buying a vehicle! Great selection of bikes with great pricing. Feasible membership deals for maintenance and parts. Wonderful and helpful staff!

Fantastic experience: I had a great experience with MotoMember Manassas. Javier made the selection process extremely easy and Danielle helped make the financial side of things smooth and seamless. These two as well as the rest of the staff that I interacted with showed amazing helpfulness and professionalism.

Fantastic experience: Motomember Manassas is a fantastic store. They have a great selection of various bikes and a professional sales staff. My salesman in particular, Javier, was not pushy whatsoever and was very helpful when it came to specifications. My brother and I came to buy two bikes together and spent quite a long day there - they were very accommodating, offering drinks, food and even apparel. The finance manager, Danielle, was extremely helpful and upfront with all the manufacturer incentives, promotional packages and warranty items. Thank you so much for an easy buying experience! We love our bikes.

Fantastic experience: Had a really good experience purchasing my first bike. Billy and Danielle were really friendly and informative about the options for financing. Everyone welcomed me as a new rider and recommended me a bunch of groups to attend meets!

Fantastic experience: Danielle made the financing experience painless and quick. She was super friendly and didn’t make me feel pressured. If you are looking to purchase a new motorcycle then I highly recommend there services.

Fantastic experience: I walked in to MotoMembers looking to ride again and Javier and Danielle made that happen for me with a new Honda Navi Javier was good with the conversation and Danielle she helped me greatly understand what I’m exactly paying helping me understand the financial part of my deal with motomembers and I’ve been happy ever since I’m looking forward to buying again from MotoMembers

Fantastic experience: I’ve now bought something from Motomember Manassas twice now. Both times were an awesome experience. The staff are very friendly and knowledgeable and are willing to work with you to best meet your needs. Danielle is always a pleasure to work with and she does everything she can to make sure you’re taken care of. I highly recommend this business.

Fantastic experience: Danielle from motor member manassas and our whole team was welcoming And gave me a great deal on my first motorcycle would recommend for Any New riders or experience riders

Fantastic experience: Definitely if you’re in the market for a bike the team in there will square you away. Don’t hesitate just give them a chance and promise you they will get you squared away. Danielle in finance will get you squared away. In and out and will explain the whole process to you thoroughly and efficiently. No games just 100% on ensuring you as the customer understands!

Fantastic experience: Great place to get a bike. I had Austin and Danielle both help me with the process of purchasing a motorcycle. They were super nice and I recommend stopping by and seeing their inventory.

Fantastic experience: Danielle was awesome! Helped get the financing side set up, super personable and great experience overall. Would totally recommend. Thanks Danielle!

Fantastic experience: I had a great experience at MM Manassas. In particular Jose my salesman and Danielle in finance were amazing to deal with.

Fantastic experience: Brought my GXR 750 in for service and was very pleased with the friendliness and welcoming attitude.

Fantastic experience: Came in to get a Suzuki 8R. Staff are friendly and weren’t pushy to get a sale. Process was quick and easy.

Negative experience: I cannot recommend this dealership in Manassas Virginia! I drove 3 hours 45 minutes for a model they supposedly had in stock when I got down there they informed me that they were wrong and they weren't physically at that location but they had some at a different location. Option number two is Austin the sales rep I was dealing with was not well informed about the situation or the inventory. Furthermore not including sales tax there was $1,800 in fees on a $4,300 motorcycle! Once again I cannot promote this dealership.

Fantastic experience: Came in looking for a Honda Rebel 300 or similar. Adam helped me out with similar bikes and pricing since I’m fairly new to bikes. so I’m excited to stop in at the end of July and have them help me out closing my sale. Thanks for the recommendations.

Fantastic experience: Everyone was so friendly.But Danielle was the absolute best. Didn’t even plan on buying we were just looking we were in and out quicker than at the grocery store. She made everything so quick and easy will be back for more business , Definitely recommend it!

Fantastic experience: Great team. No hassle purchasing from out of State. Best price in a 1,000 miles of North Carolina.My salesman Javier was extremely helpful, thanks a lot. Danielle from finance was transparent and explained everything, also shared information on all the financing options available to me, polite with a soft attitude. It was a pleasure meeting and doing business with them.

Fantastic experience: Danielle Grimm in the Finance dept literally saved me thousands and made the process quick and easy. You couldn't ask for a better experience.

Fantastic experience: Had a great experience buying my 2019 SV650x here in 2020. The few times I've needed some work done, the service department has been beyond awesome. Most recently fixing a boneheaded mistake I made trying to do a self repair for way less than I expected. Shout-out to Griff at the service desk for great customer service. Makes it almost fun having to shell out cash for bike repairs

Negative experience: Back in February my husband and I purchased a motorcycle from this company. Not even 3 months of having the bike it started leaking oil. We took the bike to motomember they kept it for a whole week. They told us it was the transmission gasket, they couldn’t do it. So when we went to pick up the bike all of a sudden the gauges weren’t working. We told them to take it to Harley. Which they did 3 days later. Harley called told us 2 bolts were missing and motomember refused to pay $80 even though they asked Harley to let them know what’s wrong with the bike. So we came out of pocket for something that was supposed to be checked out before selling a motorcycle to anyone. If we could give zero stars we definitely would. Horrible service, unorganized staff, would NOT recommend to anyone. Save yourself the headache and go somewhere they know what they are doing!!!

Fantastic experience: I dealt with 13 dealers to get the bike I wanted and this team did it all. They communicated, answered questions and worked well like a team should! Everyone at the store from sales to parts and f&I was easy to deal with and made the experience great! I drove a little over 4 hours to do buisness here and wasn't disappointed. I would highly recommend Austin , Bobby and the whole crew when you look for your next bike! When the time comes for another I wouldn't hesitate to go with this team again! Well done to the whole team Daniel Epps

Negative experience: Bad customer service ! Very rude Parts & Accessories Manager Jim Savage. Went there to buy motorcycle gloves and mirror. While at the register I asked about return policy , for what I been told there is no returns . I mentioned that according to the law I should be able to return product within 14 days if need to. For what I got a response of " You know what? You can not by anything at my department ! We not going to serve you! " BAD BAD experience! That's how this place treat you, and if they don't like something, they will " teach you a lesson" to prove their point. I won't recommend to get any parts or service from this store and specifically from Jim Savage !

Fantastic experience: Bought my 2024 Suzuki GSX 8R from them. They lowered the price to fit in my budget since I was buying the buy straight out. My sells person Javier was helpful and friendly. Showed me everything my bike has to offer.

Fantastic experience: Went in not knowing if I wanted a 400cc or 650cc. Bobby greeted me even though he was busy doing 1 of his many roles. Showed me the exact 2 ninjas I was considering. Javier helped with getting me a great deal! Purchasing anything can be difficult however Bobby & Javier made it an easy transaction. Debating on going here? Do it! Worth the visit. Got my starter Bike Kawasaki Ninja 400

Fantastic experience: I had an AWESOME experience with MotoMember Mannassas. Bobby and Austin were great, super friendly and professional. What a GREAT experience. I can only recommend them. This will be my number one dealership for everything! Great job guys!

Fantastic experience: Today was a GREAT experience. From the moment we walked in we were greeted by a very polite Mr. Bobby. Initially there just to look around we appreciated the space he allowed us to do so, and when we had question he was extremely knowledgeable, and personable. He pulled out multiple bikes for a true experience and never once was this visit rushed ! Also having a one stop shop for everything from financing, customizations, AND DELIVERY ! 10 out of 10 HIGHLY RECOMMEND Moto Members and BOBBY !

Fantastic experience: I walked inside of the location and was met immediately by Bobby!! He was a great guy, knew his knowledge of the bikes and was very honest. Walked me through my whole process and I ended up leaving with a new 2024 GSXR! Thank you again Bobby!!!!

Fantastic experience: My family and I have been coming to these guys for over a decade now. Bikes, parts, and service. I won't go anywhere else. Always friendly and very knowledgeable. I send everyone I know to them. You can't go wrong when buying from them. Great staff.

Fantastic experience: Transparent and straight to the point. Wonderful way of doing business with a family-friendly atmosphere. Welcoming staff and nicely organized showroom floor. Awesome place to just show up and reconnect with the rider community at any given weekday, most especially the weekends. Just show up, learn about bikes and trends. Absolutely no pressure environment, but I bet you'll find your forever ride here.

Fantastic experience: Bobby at this establishment was very helpful and had great communication skills. The process of buying my bike went smooth. Highly recommend!

Fantastic experience: What can I say. The team went above and beyond to find and deliver me a KRT ZX6R. I have been looking to get back on two wheels and they took care of it from start to finish. The process was seamless and effortless. This is my second bike that I purchased from them and I wouldn't go anywhere else. Bobby will definitely take care of you don't hesitate to ask for him he will make it happen.

Fantastic experience: Adam was very helpful and knowledgeable, he provided Great service and with the help of his manager Anthony we ended up buying Ninja motorcycle. thank you Adam!

Fantastic experience: I recently traded in my 2022 ninja 650 for a 2024 ninja zx6r. Awesome customer service, and the whole process was very smooth.

Fantastic experience: Always an amazing experience here. I have bought numerous motorcycles as well as parts, gear and accessories. Danielle has always made finalizing any sale as easy as it could get, she is thorough and explains everything in an understandable fashion. And makes the process easy.

Fantastic experience: I surprised my husband for his birthday with a beautiful new Suzuki GSXR! Adam was my POC, he made this transaction quick, easy, & even delivered the bike to the restaurant where I was surprising my Hubby. Thank you for your assistance on this transaction! We will definitely be back for the next one.

Fantastic experience: Love my MotoMember crew. They are always good to me. Have bought four bikes from them and I keep going back. Danielle in finance is amazing, she always does a great job getting me approved, getting me great insurance and is knowledgeable about all the bikes. My only complaint is that the service department can get really backed up and take a really long time to get repairs done.

Fantastic experience: Went in for an oil change on my M109R on the walk in Saturday morning service that they offer. They provided friendly and fast service. I was in and out in two hours. They were also having an open house that day. I won a free helmet!

Fantastic experience: I've bought parts and serviced my bike at motomember manassas. Part department guys are helpful and parts usually come pretty fast. Service department is good too! I've serviced my bike there several times and repairs were done the same day. This is my first bike so I'm still learning about all the maintenance stuff and service department manager and a mechanic explained everything in details and were very helpful.