American Harley-Davidson

Fantastic experience: From Utah and just visiting Buffalo for the bills game. My friends and I always stop in at Harleys whenever we go! This was the best experience we’ve had. John and Joey were very friendly and have great local shop shirts. Didn’t buy my Harley here but wish I had.

Fantastic experience: American Harley is a “TOP SHELF” dealership! Just completed the purchase of a 2024 Street Glide and could not be happier. My salesperson (Scott Hartrich) was absolutely amazing, taking the needed time to answer all the questions I had. His professionalism was second to none as was the rest of the team which I engaged in conversation with. I would highly recommend this wonderful dealership to anyone interested in purchasing a new or used bike as well as obtaining parts or service.

Fantastic experience: I have always been treated so respectfully at American H-D. I have been shopping there for over 20 years. Not just at the purchase of my motorcycles, but also when I go for service. I wouldn't go anywhere else. I would Highly recommend American H-D to my family and friends. And I have!

Fantastic experience: These guys are awesome. Everyone at American is extremely knowledgeable and takes pride in what they do. This genuine approach makes a person, interested in Harley Davidson‘s, feel like family upon entering the doors. Scott and Team, Thank You! Paul P.S. I purchased a 2016 Harley Davidson Sportster 1200 Custom that is just an absolutely amazing machine, couldn’t be happier.

Negative experience: *In response to the reply from American Harley-Davidson: I will take a refund, you can mail me the check to my address you have on file from when I purchased the above referenced Helmet and Motorcycle in the summer of 2022. I believe you are missing the overall point regarding your operation though. I purchased one helmet from you, and one Helmet from Cycle Gear (an online retailer with brick & mortar in PA). They had the courtesy to let me know the Helmet had been recalled...you had the same opportunity...however you were perfectly fine allowing me to ride with a Helmet that was recalled at least 5 months ago. Lucky for me Cycle Gear is a squared away company that pays attention to equipment recalls when they are the merchant processor of the transaction for said equipment. Again, you chose not to inform me of the recall...and I would have been still using the Helemt had Cycle Gear not reached out. Then when I called your company to ask about the recall, I was told to contact the Manufacturer. I'd imagine you have other customers out there riding on recalled equipment that you have sold. The recall for these items was between 2021 and 2024 alone....Do you have a process in place to alert these other customers? -------------------------------------------------------------------------------------------- (Original Post Below) Typical Sales floor that prioritizes money over customer service. Family run business that isn’t equipped to operate in 2024. Sold me a HD-X07 overpriced helmet along with my overpriced motorcycle. A helmet that has since been recalled. The shop couldn’t be bothered informing their customers of this recall though. They couldn’t be bothered to offer a refund and ship the defective product back to the manufacturer. I don’t mind paying a premium, however, the concept is that it comes with a strong customer service package that enhances the customer experience. Instead the company is hiding behind the manufacturer and (shocker) prioritizing themselves over the customer. My advice? Buy all your gear online. The only reason I discovered I had been using a recalled Helmet was from an online retailer (with brick & mortar locations in PA) that I purchased a separate helmet from at the same time. So yes, there are companies out there that are willing to prioritize their customer's safety. -------------------------------------------------------------------- *In response to the reply from American Harley-Davidson: I will take a refund, you can mail me the check to my address you have on file from when I purchased the above referenced Helmet and Motorcycle in the summer of 2022. I believe you are missing the overall point regarding your operation though. I purchased one helmet from you, and one Helmet from Cycle Gear (an online retailer with brick & mortar in PA). They had the courtesy to let me know the Helmet had been recalled...you had the same opportunity...however you were perfectly fine allowing me to ride with a Helmet that was recalled at least 5 months ago. Lucky for me Cycle Gear is a squared away company that pays attention to equipment recalls when they are the merchant processor of the transaction for said equipment. Again, you chose not to inform me of the recall...and I would have been still using the Helemt had Cycle Gear not reached out. Then when I called your company to ask about the recall, I was told to contact the Manufacturer. I'd imagine you have other customers out there riding on recalled equipment that you have sold. The recall for these items was between 2021 and 2024 alone....Do you have a process in place to alert these other customers?

Fantastic experience: Just took ownership of a 2021 road glide special and I must say I love this bike and my experience at American Harley Davidson. Alex and the crew got me in and out with no issue see yall soon for first oil change

Negative experience: My bike left with more problems than when I dropped it off. Took it back and a couple hundred dollars later, there was no change.

Fantastic experience: Great buying experience ! Had the bike I wanted ,all parties involved in the deal made it happen . Very honest and upfront at American HD . Scott the sales manager is great to work with when making a purchase that everyone can be satisfied with.

Fantastic experience: I stopped at American H-D just to browse the inventory, assuming I would make a purchase at the H-D dealer close to home. Scott greeted me and showed immediate interest in helping to find the right bike for me. I was interested in a Heritage, but Scott showed me a few bikes and encouraged me to take test drives. After test drives, I was sold on a Lowrider ST. Although taking delivery of your first new Harley is special in itself, Scott and the team at American went above and beyond to make it an unforgettable experience. I drove my new bike home a week ago, but Scott is still going out of his way to help me customize my new ST. Based on my fantastic experience, I will be taking the hour drive to American for my service, future bike purchases, and all my Harley needs. Thank you Scott and the rest of the awesome team at American H-D.

Fantastic experience: I recently purchased my 24 road glide from American Harley. Gio was laid back and listened to what I had in mind for parts and accessories. Ordering my parts was a breeze. The part dept was very helpful in answering all my questions and was patient while I browsed the parts catalog. I didn't feel any pressure at anytime throughout the sale. Once I finished up the paperwork my new ride was outside ready to go. Gio even paired my phone and gave a quick rundown of all the features of the bike. (Which was quite a few coming from my heritage) Overall this purchase was a great experience and American will always make you feel like family!

Positive experience: It has very friendly staff but it has racist people with little sensitivity. Not all are the same but a little damages a lot.

Fantastic experience: Extremely easy experience, found me a beautiful 04 sportster that looks great, sounds fantastic, all for a great price. Gio is a fantastic salesman and really looks after his customers. If you're interested in a Harley, American is the place to go.

Fantastic experience: Very happy with my bike! Service was great and made the whole process easy and enjoyable. Great group of people. I highly recommend American Harley on Erie Ave. North Tonawanda!

Fantastic experience: There was some nice bikes on the floor. Grabbed some apparel while here. Always fun to collect location shirts. But harley needs less black shirts.

Fantastic experience: I have grown to feel like a family member of this dealership. I just purchased my 2024 Road Glide there. They did and always have taken care of me above and beyond my expectations. Thank you guys!!

Fantastic experience: Happy with the sales staff and quick delivery.

Fantastic experience: Excellent bunch of people. Great experience all the way around. Easy service scheduling. Love my new bike too

Fantastic experience: Got a Harley and couldn't be happier. The team there that I met and spoke with seemed genuinely nice and educated. Another cool thing about all this was some of the customers as well. This place had a great atmosphere to it. Will be back for parts and a tune eventually. Thank you Gio! You made me feel welcomed! and helped me get myself that beautiful bike.

Fantastic experience: Fantastic service. Our 1999 Road King, on which we were doing a 10 k miles road trip through Canada and the States, needed a new tyre after 8k miles. Luckily we chose these guys to do it. They saw we had a very bad crack in the wheel rim and chased up a replacement (not that easy given its age) and got it all done in 24 hours. Thank you Nick and all, we might not have been back on the road without you!

Negative experience: Worst, garbage Harley-Davidson dealer I have EVER been to! Slowwww A-F the day I was there. No one could take 2 seconds to acknowledge I was there. I looked at their weak t-shirt selections for 10 minutes before settling on one as I collect them from every dealer I visit. I then walked around for another 10 minutes from front to back of the place and no one was available to sell it to me. One guy was up front who completely ignored me while he tried to sell a bike to another guy. I get it, bike vs t-shirt... Are you so weak at sales that you can't take 2 seconds to check on someone else who has passed your counter 44758 times?! I didn't look lost to you?! You didn't hear me cursing that place out? Whatever. I threw the t-shirt on one the super dusty motorcycles and walked out cursing. I'm glad I'll never be back there! Buy now I have a "skip that place" story to tell whomever will listen.

Fantastic experience: Great salesman and wide selection of domestic motorcycles. The family that owns it also take good care and pride in their dealer.

Fantastic experience: Great Guys at American, helpful,knowledgeable, professional. Made it a great experience. Thanks Gio,Joe and Scott.

Fantastic experience: Scott and everyone at American went above and beyond to welcome my son to the Harley owners community. I was very impressed with how we were treated and the attention given my son.

Fantastic experience: Friendly, knowledgeable and helpful! I love coming here.

Fantastic experience: Came in to sit on a bike I was going to go look at privately, turns out that bike wouldn’t have worked. Joe showed me some used bikes and now I own my 2012, can’t be happier to have a Harley as my first bike. I know it won’t be the last.

Positive experience: Friendly staff and nice showroom

Fantastic experience: I pulled in this morning with a broken engine mount bolt and they took me right in and fixed me up. Great bunch of guys!! Highly recommend

Fantastic experience: 3rd purchase from American - they never disappoint!

Fantastic experience: I start my safety class with American Harley Davidson, we had people came all the way from Rochester, this is Family own business, almost the entire family is working at this location for many years, they care about customers, and they are not going to up sale you anything unnecessary, If you visit this location once you will not going to any other dealership.

Fantastic experience: Had a slight mishap with the paint on my gas tank while it was being serviced. They recognized the occurrence and went above and beyond the call of duty to perfectly match my paint and finish. Amazingly understanding and professional in their resolution of the situation. Thanks Jeff!

Fantastic experience: I had purchase a Sport Glide a few years ago and had a great experience. I walked in a few weeks ago after having not been into the dealer for a few years and was greeted by Gio as if I had been visiting there everyday. I picked up my 2024 Road Glide just last Thursday. The people here are all honest, kind and will help you get your dream.

Fantastic experience: Thanks to Scott for working with me to get my 2024 Hydra Glide Revival and giving me a fair trade-in for a bike I owned and loved for 19 years! Scott spent a lot of time with me ensuring I had everything I needed. This is my 2nd bike from American Harley. Every employee was a pleasure to work with. Highly recommend American Harley Davidson if you're looking to buy a bike!

Fantastic experience: I cannot say enough about this place. I have been working with Gio and American for almost 3 years to make my dream bike, a road king special, come true. Every person I have dealt with there couldn’t have been any more helpful and awesome to deal with. However I have to give Gio a HUGE shoutout. He went absolutely above and beyond to make this happen for me! He bent over backwards and went out of his way to come up with ideas and solutions to every obstacle that showed up… from color, to model, to options, to factory ordering, to dealer trading when the bike was back ordered. I had taken an over a 10 year break from motorcycles and American was who I sold my last bike to…Back then my experience was phenomenal and made the decision to only give them my business in the future. Fast forward over a decade later and the same amazing customer service is alive and well. Thank you guys for being a truly special family owner local dealership… Gio and American have EARNED my business indefinitely! HIGHLY recommend you give them your business!

Fantastic experience: The people at American Harley were very professional and informed. Made my purchase very streamlined. Great staff in all departments. A shoutout to Brandon and Terry in the parts department. They are very knowledgeable and always helpful.

Fantastic experience: Fantastic dealership, they make you feel like family here. I HIGHLY recommend working with Gio if you're looking to purchase your next bike. He is very knowledgeable and can help you find the right bike for you. I didn't once feel pressured to make a decision and Gio made sure I got the exact bike I wanted. Can't recommend this dealer enough. Great buying experience all around.

Fantastic experience: Just bought my first Harley nightster from American Harley ! Love it ! They were all amazing with me showed me the ropes and took care of everything I needed! I can’t wait for the delivery day!!

Fantastic experience: American Harley Davidson is THE premier dealership in Western New York. The owners (Scott and Jeff) are courteous, pleasant and responsive to questions. Sales (Joe and Gio) will work to get you into the bike you want in the budget you can afford. Rick in service will do whatever needs done to keep you on the road in an honest and professional manner. Special shout out to Bill who came out to my house to pick up my trike last fall after I had a minor issue with it - and went so far to clean it over the winter. Just a great bunch of guys. Any dealership can treat you well up to the sale. American has gone above and beyond for me for the 30+ years I have been riding and coming to them for all my needs Harley.

Fantastic experience: The knowledge, expertise on harley-davidson is like no other. Family friendly and happy to help in all depends. Everyone from my salesman, service, parts and front desk were an absolute pleasure to work with.

Fantastic experience: Very good place to do business with and people are great.They take care of their customers

Fantastic experience: As someone who has worked at a Harley Dealer, as well as shopped at several other stores, American Harley is BY FAR the most welcoming and friendly dealer yet. Joe (Sales Manager) answered any and all of my questions, as well as let me find a bike that was perfect for me, while giving me helpful and insightful information along the way. The other staff members were extremely knowledgeable and also made me feel like I was the only one there, despite being busy. I would absolutely recommend this dealer to anyone interested in purchasing a Harley, or someone who even just enjoys the brand. 10/10!

Fantastic experience: Great buying experience. All department very easy and friendly to interact with. Special thanks to Gio in sales.

Fantastic experience: Small shop with a small town flair. They had some great clothing deals that we took advantage of,

Fantastic experience: Amazing service during our road trip! One of our filks has a Sportster and it was having major sensor issues. They jumped right on it and we were able to complete our out of town ride. Additionally I left a Dyna Street Bob with them to take care of a front master cylinder and they knocked it right out I head up tomorrow to recover it. Thank you for your dilligent and quick work.

Fantastic experience: Helpful and friendly staff! Merchandise area was clean and well organized.

Fantastic experience: Super helpful. Took my bike for a security issue and they were able to show me how it operated and get my bike running

Fantastic experience: Small. But so friendly.

Fantastic experience: Great customer service! I was on the phone for almost a half an hour with a gentleman as he diligently works towards helping me find a solution for my situation. Even though he couldn’t help me personally. He did all he could to educate me and point me in the right direction. Thank you

Fantastic experience: there is no better dealership to buy from new or used if you want to be treated with the respect you deserve. all departments can answer your questions with honest answers not just tell you what you want to hear

Fantastic experience: These guys were a life saver on our trip. We showed up with 20 minutes to close with bike issues. They hooked the bike up and reprogrammed it. Absolutely great people.

Fantastic experience: Just bought my first brand new Harley-Davidson 2023 roadking special from American Harley Davidson. From the business manager Scott to the amazing salesman Gio and the sales staff made the purchase experience extremely easy and effortless I would highly recommend going to American Harley Davidson for new / used bike sales parts and custom work they really are the best .

Fantastic experience: American Harley-Davidson has treated my husband and I like family. We have purchased several bikes from American Harley-Davidson and will continue to so!

Fantastic experience: I recently had the pleasure of purchasing my first motorcycle, a magnificent 2021 Stone Washed White Pearl Iron 1200, from American Harley, and I must say that the entire experience was nothing short of exceptional. From start to finish, Gio and Scott went above and beyond to ensure that I had a seamless and enjoyable buying process, making my journey into the world of motorcycling an unforgettable one. The team at American Harley exuded professionalism and a genuine passion for motorcycles. Right from the moment I stepped foot into the dealership, I was greeted with warm smiles and a welcoming atmosphere. Gio and Scott approached the entire process with a remarkable level of patience and attentiveness, immediately putting me at ease. Their extensive knowledge and expertise in the world of motorcycles were evident, as they provided valuable insights and recommendations throughout the entire selection process. What impressed me most was the absence of any pressure to buy. They truly understood the significance of choosing the right motorcycle, particularly for a first-time buyer like myself. They took the time to listen to my preferences, concerns, and budgetary considerations. It was clear that their priority was ensuring that I felt comfortable and confident in my decision. This level of personalized attention and commitment to customer satisfaction set American Harley apart from other dealerships. Not only were were they transparent and honest about every aspect of the purchasing process, but there were also absolutely no hidden fees or surprises along the way. They provided me with a detailed breakdown of the costs involved, leaving no room for ambiguity. This level of transparency and integrity further solidified my trust in the dealership and made me feel like a valued customer. The 2021 Stone Washed White Pearl Iron 1200 itself is an absolute showstopper. With its stunning aesthetic appeal, powerful performance, and sleek design, it exceeded all my expectations. Gio and Scott ensured that the motorcycle I selected was not only within my budget but also a perfect fit for my riding style and comfort. They meticulously guided me through the features and functionalities of the Iron 1200, leaving me feeling confident and exhilarated about my purchase. My experience with American Harley and the purchase of my 2021 Stone Washed White Pearl Iron 1200 was nothing short of phenomenal. Gio and Scott's professionalism, knowledge, and commitment to customer satisfaction were exceptional throughout the entire process. If you are in search of a dealership that embodies integrity, transparency, and a genuine love for motorcycles, look no further than American Harley. They have not only gained a lifelong customer in me but also my heartfelt recommendation to anyone seeking a memorable buying experience.

Fantastic experience: I want to personally thank Joe and the staff at American Harley-Davidson for an excellent expierence. As along time Indian rider and my first jump onto a HD, everything from the moment I walked onto the showroom was fantastic. The fact that they took the time and energy to find the ride that I wanted instead of trying to steer me into a floor model says it all. They all went above what is expected these days and I appreciate everyone of them. I recommend them to anyone and everyone. Thank you again, Mark.

Fantastic experience: Exceptional customer service! What a great atmosphere to shop. They employ a great staff!

Fantastic experience: Thanks for looking out for the bike I was wanting for Joe V. Great group of people (family) that care about you.

Fantastic experience: Won’t buy anywhere else but American H-D! You are family before you buy your first bike from them. Joe and the crew are great, the prices are fair and they always take care of you like your family no matter why you walk in, if it’s a new bike, used bike or just some parts. Just picked up this beauty, this is the third bike I bought from joe and won’t be the last.

Fantastic experience: Bought a Pan America from this shop and everything went smoothly. Salesman was easy to work with and mechanic was knowledgeable about the machine.

Fantastic experience: Bought an Iron 883 from Gio last week. This is my first cruiser coming from rockets. Gio was awesome and everyone there made owning my first Harley an easy buying experience. Safe riding!

Fantastic experience: American Harley Davidson went above and beyond when purchasing my brand new 2023 Harley Davidson Heritage Classic Anniversary edition. Gio the salesman took care of me every step of the way. Finance department explained everything I needed to know and left out of there confident of my purchase. Best part of all I was welcomed to the Harley Davidson family and felt very welcome. I would definitely go there for all my motorcycle needs. Keep up the great job American Harley Davidson.

Fantastic experience: Everyone was fantastic and friendly. Respected my time and helped every step of the way.

Fantastic experience: Well to my surprise my 2023 Tri-Glide came in early! Thanks goes out to Gio and Scott for working with me on this Tri-Glide! I would recommend American Harley-Davidson they have a great staff and Service Department!

Fantastic experience: I have bought 5 bikes from American Harley they are the best .Sales and service is top notch they treat you like family. Go see them you will like how they do business.

Fantastic experience: Another great experience purchasing my new 23 road king special! Scott and the team are always there when you need them and more than willing to assist with any questions along the way.

Fantastic experience: So left motorcycling for a year and couldn’t take it anymore. Returned to American Harley Davidson and couldn’t be happier. By the way, I’ve always dealt with them without any issue. Went to the St Patrick’s Day Party ( if you haven’t gone to one of their parties, definitely go) and fell in love with a used bike. Seemless process start to finish. Gio, Scott , Jeff ,Joe and the rest of the staff are amazing. I’m terrible with names so there are others I met that were awesome. Buy a bike here and it’s like joining a family.

Fantastic experience: Crashed my bike at the end of fall. Rick and the guys in service put her back together. Testing their job out during Daytona bike week and the bike is better than ever. Rick was really great (once you get him to warm up jk) and worked with my insurance every step of the way. Highly recommend!

Fantastic experience: What can I say? Great bunch of people in this shop that will take care of you and know what they are doing and talking about.

Fantastic experience: Stopped in on a whim, lady at the cash register was very sweet welcome to me as soon as I walked in and asked me multiple times if I needed help with anything. Good clothing selection and a pretty fair size used motorcycle section as well. I will definitely return.

Fantastic experience: We were traveling across the country. Had a few little problems. We stopped here for service - with no appointment. Service got us right in, helped us, advised with options, fixed us up quickly and even shipped our old parts back home for us. Nothing but excellence for this dealership. Thank y’all so much.

Fantastic experience: I just bought a BRAND NEW 2022 Heritage Classic and couldn't be happier. This is actually the second bike I bought from Gio. He is no pressure and I never felt like 'a woman' when dealing with him. You do this poker game after you complete your purchase so you get to meet people in every department. Everyone is engaging and helpful right down to the guys in the service department. 10/10 recommend American Harley!!!

Fantastic experience: We bought another bike from American Harley Davidson, always treated like family when we come in, whether for apparel, service, or just to stop in. Great dealership, great staff, you won't be disappointed!

Fantastic experience: We bought my wife’s first Harley here and Scott worked to get us a great deal, have the bike customized just how she wanted, and even delivered it to our door for free! Highly recommend them for anything Harley related, and just ask for Scott!

Fantastic experience: The only dealership I would ever go to !! Absolutely Perfect from Sales, Service, Parts, and Motor Clothing. Everyone is knowledgeable and very pleasant to work with. You feel like family when you are there!!

Fantastic experience: Great folks here. Always stop at Harley when on vacation, even if it's just picking up new shirts and poker chips.

Fantastic experience: My buying experience at American Harley in North Tonawanda was seamless. My sales person Joe V was a wealth of knowledge. I enjoyed meeting all the staff as well . From the service and parts departments, to the young lady working the counter. All very friendly and helpful!! Would recommend and would do business with again for sure!!

Fantastic experience: Have a Harley? Or want a new Harley? Then this is the one and only place you should go. I just recently bought my first Harley form American Harley-Davidson and I don't think it could have gone any better. Joe is the best, the staff is the best and I will always go here for as long as I ride.

Fantastic experience: Rick and Nick were very good in the service department. Rick took the time to explain to me what was going on with the bike after i explained to him what was going on with it. And Nick the technician followed up with me while he was working on the bike to let me know what was going on with it and what it needed! They made me feel like they really cared about their customers. They have my business for life with me!! And I will highly recommend them if someone I know needs work done!! Thanks Rick and Nick see you this fall when I store my bike with you guys!! American Harley is where it's at!!

Fantastic experience: We are on a cross country trip from Utah. Had tire issues and they got us right in. Talk to Rick and he’ll take care of you.

Fantastic experience: Great experience. Gio, Scott and Joe were my points of contact. Went through the Riding Academy, then purchased a bike through Gio and loved it. Took me through every department and showed me everything. Will definitely buy here again!

Fantastic experience: BIG SHOUT OUT TO THE SERVICE DEPT. WAS ON A TRIP AND NEEDED MY CLUTCH ADJUSTED. THESE GUYS GOT ME IN RIGHT AWAY AND TOOK CARE OF MY PROBLEM AND GOT ME BACK ON THE ROAD RIGHT AWAY. THANKS AGAIN TO SOME GREAT PEOPLE

Fantastic experience: Went in to buy oil and filters for my bikes and walked out buying a 2020 Heritage Classic! Gio was great and worked with me through the transaction and everything fell into place. Scott was very thorough with explaining the paperwork and additional benefits available. I give American HD a 5-star and highly recommend them!

Fantastic experience: We had the best experience purchasing my new (to me) Harley from American. The entire process was seamless, from picking out the right bike, test driving, financing and taking it off the lot - all in a matter of hours. Scott was very helpful and made the experience super enjoyable. Everyone in the retail, service and parts department were very knowledgeable and friendly. We will definitely be back to this location for years to come.

Fantastic experience: Bought my dream bike here.. Joe and Scott made process easy...Some added on accessories are back ordered but that's too be expected in today's world and by no means the dealerships fault...if you're thinking about getting a bike don't hesitate and go down there and make your dreams a reality

Fantastic experience: Enjoy looking around at all the cool bikes. My sister and her fiance are members, picked up tokens from NT and Niag Falls.

Fantastic experience: Awesome Guys own and run American Harley. I know the original owners as well as the extended family too. Nothing but Top Notch friendly down to earth Professionalism. Isn't That what you want? Then the answer is rather obvious, don't you agree? American Harley tell them "Slip" sent you!!

Fantastic experience: Great experience from the start of the process to riding out the door! Joe V. and Scott H. are true professionals and really know Harley Davidson. Entire staff is friendly and seems very knowledgeable about the HD product line. Dealership has that “family” atmosphere, which is hard to find nowadays. This is my 4th bike from this dealership and wouldn’t think of going anywhere else but American Harley Davidson for anything HD related! If you’re even contemplating on getting a new or used Harley Davidson, don’t waste your time going anywhere else in the area, you won’t be sorry. Thank you.

Fantastic experience: From start to finish this dealership makes you feel like part of the family. They feel excited with you and it shows. I went to the other local Harley dealers to look at bikes and at times couldn't be bothered with you. American Harley made me want to be a part of the Harley family.

Fantastic experience: Loved this store. Lay out made it easy to shop. Very clean, very friendly. Need Harley stuff check out this place!

Fantastic experience: Purchased my bike here 15 years ago and have had it serviced here since. Great staff very accommodating.

Fantastic experience: Great dealership. They really believe in building a relationship with their customers. Once one is established, you are treated as part of the family. I have bought 2 brand new bikes from them. Both experiences were great! Joe Vandewater was my sales Representative for both purchases. He does an amazing job!

Negative experience: I've been waiting 2 weeks for them to get my parts in from my clutch I got it bad and the clutch is set up wrong it doesn't really until I get totes all the way out it should be in closer I'm going to take it back I hope they can fix it

Fantastic experience: Great Experience! Bought my 1st Harley and I couldn't be happier. Joe was helpful, friendly and knowledgeable. Oh! and thanks for all of the swag:)

Fantastic experience: Great people, I had an excellent experience buying a new bike from them. Highly recommended, this is my second new bike, both where purchased here.

Fantastic experience: Just bought my first Harley and had a great experience. I went to American Harley Davidson because I saw how well they treated a friend of mine a year ago when he bought his bike from them. The entire staff is professional, knowledgeable, and treats you like family. I love my new bike and look forward to working with them in the future.

Fantastic experience: I am not going to write about our new bikes - you wouldn't be reading the reviews if you did not know already what the Harley Davidson brand represents. What I do want to share is what an important role the American Harley dealership made in the overall experience. My husband and I went in just to look around. We were greeted by Giovanni B. He welcomed us to look around and made himself available to answer our questions. After a bit, we choose the bikes we wanted right off the showroom floor. Giovanni encouraged is to leave a deposit and go home and think about our decision over the weekend. No pressure. If we decided that we did not want to buy the bikes, I had no doubt that cancelling the order would have been received gracefully. Like I said, no pressure. After we purchased the bikes ( the same day BTW), we were immediately recognized by more than one member with sincere congratulations and a profound sense that we were being welcomed into their family. Well, that is exactly what was happening - as this dealership is family owned and operated by three brothers. When we went back in to sign the final paperwork and take the bikes home, it became apparent just how serious these brothers, and all of the members of the staff, are about "welcoming you into the family." Scott H., the business manager, scheduled 2 hours with each of us to explain everything that Harley Davison had to offer us, both complimentary and for an additional cost. He was very thorough and respectful of all of our decisions and guided us to make some very good choices. We were introduced to Fran C. in the merchandise department, Justin R. in the parts department and Rick C. in service. Each encounter involved a fun game of "poker" - where you drew card at each stop for a chance at a monthly prize. Each person we met with spent as much time with us as we needed. They gave us instructions and advice on EVERYTHING -from how to earn rewards on in-store purchases to how to break your new engine in properly to help selecting some items we wanted to add to the bikes. We were gifted a fabulous swag bag with some very thoughtful and nice stuff, we had a picture taken, we even rang a bell in the store which was greeted with cheers and applause. This all may sound superficial to you, but I assure you, I had purchased a new HD from a different dealership before and had no such experience. In fact, they handed me a tee shirt and sent me on my way. The point of this review is to tell you this. If they treated us like this AFTER they already sold us the bikes, how do you think they are going to continue to treat us in the future? I say fabulously.

Negative experience: The quality of workmanship and service is deteriorating . after 5 days the work was less than stellar . I will be contacting ownership on Monday !!

Fantastic experience: Very helpful , knowledgeable and friendly staff. Everyone made it a great experience. Thank you too all! Great bunch of people gathered in one place! Everyone make you feel important, but with no pressure. Awsome dealership!

Fantastic experience: I just got into town and noticed the kickstand was hitting the primary cover on the new bike. Less than 100 miles on it. Bought it in AZ. I pulled up, and one of the employees asked me what I needed before I even walked in! And he repaired it on the spot!! How cool is that! Sorry I didn't get his name. Thanks! Great 1st impression. Oh, and I bought a couple things and the parts guy was awesome too. Very friendly. :)

Fantastic experience: Couldn’t be happier with the customer service and quality of work from American Harley-Davidson. There help and dedication to the work they do doesn’t go unnoticed. A big thank you to Rick, Ron, Brandon and Justin for pulling through and making my Harley look amazing. Thank you everyone at American!

Fantastic experience: I have now purchased 4 HDs in literally two years and two days. Each one has been through American in North Tonowanda. Gio and Scott are the dynamic duo when it comes to getting you on a bike YOU want. There is no pressure to upsell, only good advice and experience. The entire store is like a family meeting place, where every person that walks through the door is on first name basis with everyone. We've all been to those dealerships where you've been a million times, and each time they say "Nice to meet you." Not at American. Its "Nice to see you again (insert name here)" They have a personal stake in you actually enjoying the bike, the ride and the experience that comes with being a Harley owner. Sure, I've bought 4 bikes, maybe that's why these guys/gals are so familiar? No, its been like that since day one. I recently totaled my old bike. And these guys spent DAYS single mindedly finding the bike I wanted, to have it ready for me. I know that they went to several dealerships, offering swaps, purchases, future bikes etc. They said no, bar one. If you want to buy a bike, have a great time doing so, have connections that last post-sale, then the only real choice in the entire WNY area is American Harley Davidson. Talk to Gio, and tell him that Ron sent you.

Fantastic experience: I bought my Harley in March. The Staff were AMAZING and My salesman Gio was Awesome! Scott made financing easy.. Everyone made sure my visit was enjoyable!