Illinois Harley-Davidson

Negative experience: Good service and all it just one thing that’s really bother me. I bought two motorcycles this year, and the season has ended and motorcycles is stored and I’m still waiting for a call to come pick up my Harley t-shirts!!! This just ridiculous, should’ve received at least one, but nooo. Nothing.

Positive experience: Great people good events. Excellent customer service.

Fantastic experience: Denise Flowers was person who took care of me awesome service and very kind Absolutely a great person

Negative experience: Horrible customer service they double charge if you have a return or exchange.

Fantastic experience: Andy Mendez is best technician ever. This man deserves a huge raise.

Fantastic experience: Greg the buyer, made a very fair offer on my bike even in the off season. Him and his team including Jason the GM made the process quick and easy. Would highly recommend these guys.

Fantastic experience: Great place for all your Biker needs. Super friendly staff.

Fantastic experience: The sale of my Harley went great people there were very helpful and friendly

Negative experience: These people have my motorcycle for repair and told me I'll get to it when I get to it for a rotor and a stator replacement. He told me that the job will take like 5 hours a he needs the right tech to make sure the job is do correctly.and actually told me I'll get to it when I get to it? Not giving me a date, imagine that they have had my bike for 3 weeks and have it to this very day

Fantastic experience: Illinois Harley is the only place I will buy my bikes from. Great inventory to choose from, clean, friendly, knowledgeable. JD from sales is top notch very knowledgeable, HONEST, and makes your buying experience pleasurable and fun. Odie from parts can help you customize your bike if you want. Finance team was quick and efficient. Service takes care of the customers the right way.

Fantastic experience: I had a great experience here, Brent in sales and Alex in parts were professional and knowledgeable and helped me with my new to me 2012 Deluxe. And OMG!!! Denise in operation bent over backwards to help me with my new boots she even laced and tied them for me, lol !!!!! I'm now proud to be part of the Il Harley Davidson family

Fantastic experience: If you are looking to have your Harley serviced Or looking for parts or just buying a Harley this is the dealer everybody at this location is very knowledgeable. They will do anything they can to help you as a fellow Ryder. JD Chris Jason Jeremy Roni, the mechanic Eli are all amazing people everybody at that location. This is my second Harley I bought from them would not go anywhere else.

Fantastic experience: Good place to go to looking for a bike speak with JD

Fantastic experience: Attending a fundraising event. I hope Frank wins!! #TeamFrank, no I am not being paid to promote Frank but I hope he wins anyway!!

Fantastic experience: Great staff and service . Jason the GM and JD make it an easy purchasing experience.

Fantastic experience: That dealership have a lot of new and used motorcycles for sale.

Fantastic experience: Nice dealership with friendly staff

Negative experience: I recently had a service done. I was not impressed at all. I spent big money to boot. I feel that the service department provides vauge information as to services preformed. When I got my bike back it was dirty with fingerprints on the primary and oil dripage. I felt short changed in the past as far as the service department. People in parts and sales are good. I am not likely to return for service. They lack detail and explaination of which, when you pay big money, it is deserved. Very disappointing....

Fantastic experience: Excellent customer attendance towards helping customers decision in finding the journey ride of their choice.

Negative experience: My father is dying of ALS (Lou Gehrigs Disease) We had an agreement they said they would come pick up the motorcycle give us the check no problem etc. THEN things went from good to bad. They gave me the run around for 2 weeks calls no call backs then an email oh we can't pick the bike anymore. If this is how Illinois Harley treats the families of dying people. I can't imagine how they screw over people trying to buy a motorcycle. Good luck.

Negative experience: POS dealership completely messed up my bike in service almost cost me my life they didn't put it back together the right way it fell apart and years later it's still haunting me messing with my insurance rates don't shop here or anything

Fantastic experience: I would like to start off with the store and staff are great especially JD the salesman I worked with and also Denise in the apparel department but JD and Jerry went above and beyond to secure this deal and deliver the bike to me.

Fantastic experience: Guys went above and beyond to get the bike I wanted great place and great team.

Negative experience: Reached out to purchase a Sportster 72 about 5 times over the course of a few weeks and never received any sort of response or call back.

Negative experience: Sales people does not acknowledge people of color they will address you or assist in any way

Negative experience: Finance department there are total scumbags I was trying to finance a used Bike with $1000 down. my credit score is fair I was financing around $9000 guy comes back with six year $262 payment Which comes out to about 100% financing Over $18,000 after the fact I guess he thought I was stupid stay away The only positive. Was the sales person JD was pretty cool.

Fantastic experience: The Riding Academy is awesome! This program teaches someone who (can ride a bicycle) is interested in riding a motorcycle. Providing them with information and practicing the skills needed to lay a good foundation for riding a motorcycle.

Fantastic experience: Stopped on our road trip. Denise greeted us & was very friendly & nice. The store is full of vintage merchandise (a whole hallway full) and lots of motorcycles. Worth the stop!

Fantastic experience: I just bought my second Harley and I love it. Thank you Brent, Jason, & Jeremy. Yall were great!

Fantastic experience: Best Harley dealer in Illinois you need a bike come see me

Fantastic experience: Everyone was on the same page and my purchases went smooth as polished glass

Fantastic experience: I cant say enough good things. Another dealer gave me a ridiculous out the door price on a new 2024 CVO ST. I decided to check out Illinois HD, and they gave me an amazing deal from jump street. No back and forth, no games....just a great deal right up front. JD(sales) is extremely easy to work with and he works to get you the deal that you are happy with. Odie in parts is great as always. TJ in finance worked to get me an interest rate that I was happy with. From start to finish, it was a quick and painless process. They have a customer for life now.

Negative experience: First & last time to this place not welcoming at all . & NEVER ON TRACK ALWAYS BEHIND WITH SERVICES.

Fantastic experience: Amazing people there! Ray helped me a lot and if it wasn’t for him I would’ve never gotten my motorcycle license.

Fantastic experience: Josh in service, Odie in parts . Great service everytime. I travel 30 mins farther just for this location vs my local location.

Negative experience: Stopped by this Dealership last evening to buy a part for my Dyna, first time there. Let me first prefice this with a positive comment... The place looks nice and the parts lady was nice, and helpful. However, when we first walked in... there were 3 "salesmen" visible, no one welcomed us, acknowledged us, or asked if we needed any help. On the way out, all three were leaning back in their chairs... at their respective desks... and on their cell phones (not on calls). Again... no one... acknowledged us, thanked us for coming in, or even looked up as we walked by. NOT a good look...! From a customer service point of view... I was not impressed.

Fantastic experience: I've had great experiences with purchasing a motorcycle, ordering parts, and scheduling service. Everyone at the dealership is very knowledgeable, friendly, and easy to work with. I'll be a long term customer for sure.

Fantastic experience: Facility was extremely clean and organized. Staff extremely friendly and courteous.

Fantastic experience: Great overall experience... Doing my MSF COURSE here... Everyone in there is very helpful n willing to answer any questions.. Plenty of new n used bikes for sale...

Fantastic experience: I rented 2020 street glide special from those guys. They are amazing and helpful. Special thanks to Ray Hammack, for the extra hand and technical advice and the free souvenir . Loved it

Positive experience: Nice people to deal with for motorcycle service. Would have give a 5 star unfortunately they didn't clean my hard bags off from grease residue.

Fantastic experience: First off, I'm going to start by saying that I purchased my first "real" Harley from these guys on Friday, Feb 23 2024. I could not have asked for a better buying experience. My friends all know my vehement hatred of ALL dealerships, whether it cars, bikes, watercraft, etc. I despise dealerships more than any other place on the planet (even more than the Dentist/Doctors office). This place broke every bad stereotype I have about dealerships. First off, there was no one waiting at the door like a vulture when you walk in. Second, they only showed me the Dyna I was interested in and never tried to upsell me on something else. Third and final, there was no pressure to buy and when I finally did throw down on the bike, TJ and Jerry were both great to work with. I want to make a special note of my particular salesman though, Ray. Ray totally broke the norms of the typical Harley rider. He's a fellow goofball nerd like myself and I immediately felt right at home dealing with him. I could sit and chat with the guy for hours honestly, even if I hadn't have happened to buy a bike. Ray did a fantastic job of keeping in touch with me while the bike was getting its post purchase service/check done, answered every question I had about the bike and Harley as a brand in general, and made this honestly the best dealership experience I think I've had, PERIOD. I genuinely hope he sticks around here and they keep him for a long time as I work right down the street at Kara and if I decide I want to upgrade to something else in a few years, I'd love nothing more than my sale to go with him. Ray is the man an Illinois Harley Davidson absolutely rocks

Fantastic experience: Sales and finance team went over all options and pricing. Smooth purchase.

Fantastic experience: Helpful friendly staff. No pressure sales people. Buy your bike here!!

Negative experience: I walked the entire showroom floor without anyone asking me if I needed help. I told myself I wouldn't be purchasing a motorcycle at this location.

Fantastic experience: Great experience with this location - 5 out of 5 well deserved! My bike needed to be tuned and Pat took great care to explain the details and make the process as smooth as possible. Special shoutout to Joe and Ronnie who ensured that every step was taken care of and that the service was delivered perfectly and on time. Overall great communication and customer care experience! Highly recommended. Will definitely come back in the future!

Fantastic experience: Brent Mudgett was great to work with. Dude was awesome even when I went back and forth on what bike I was looking at. He went out of his way to help. Brent was honest and answered every question I asked even if he had to get the information from the shop.. let this guy be the person you buy your next Harley from.... you won't be disappointed. Thanks again. Loving the bike

Fantastic experience: We were visiting from out of town and always stop at a dealership. As expected, this one didn't disappoint! Everything from getting greeted when we walked in to the cool things we were able to find. It's always a good time at an HD dealership!

Fantastic experience: This past Saturday, my boss (wife) was celebrating her birthday and for the last few months, I have been putting money aside to purchase her a new Harley. It's been her dream, for quite some time, to own one and we were finally in a position where I could make that dream a reality. She has very specific taste and the bike (Street Bob) she wanted wasn't available at many Harley dealers. Luckily, I was able to find a few options at Illinois Harley. When we first arrived at Illinois Harley, we were greeted by Ray, who ended up being the gentleman who sold us the bike. He was absolutely wonderful to work with. Not only did he greet us with a smile, but he also took time to go over every Street Bob in the building. She had her set on one which just so happened to be one of the most expensive (just my luck). Instead of pushing the sale when he found this out, he still took time to go over every other bike, even the less expensive ones, to make sure she is getting the right one for her. Of course, me being the guy I am, I made it a point to ask questions about the price, financing options and anything else I could to try and get the best deal. He took it in stride and never once let me get under his skin or fluster him. He introduced me to the GM Jason, and he and I hit it off right away. Being that it was a used bike, he had the guys take the bike in the back to see if he can get it upgraded from a pre-owned bike to a certified pre-owned bike. Which in turn would save me a few points on the financing. After a few minutes, the upgrade was complete. Talk about going the extra mile to ensure the client is taken care of. TJ in finance was the next guy I met, talk about a straight shooter. Direct, honest and didn't try to sell me any unnecessary add-ons to "up the deal". In all honesty, this is by far the best buying experience I have ever had for any form of vehicle. I also want to take a second to thank all the other associates we met along the way who made this birthday for my wife memorable. Alyssa and Tori in the clothing department. Josh, Cam, Robert from the service department. All the techs who took time to make my wife's bike perfect for delivery. You guys often go unnoticed, but your hard work is definitely second to none. If I am missing anyone, I apologize but I truly want to thank you all for making this experience perfect.

Fantastic experience: What can I say? Huge shout out to JD and Jeremy for making my latest purchase come true. I picked up a new 2023 Fatboy the other day and I have to admit, I didn't think I was going to be able to get it. Jeremy worked the numbers with me while JD kept me calm and cool. That's the attitude he had with me the moment I sat down and spoke with him. It's no exaggeration when I say these guys worked a miracle and I was able to get the bike within the range I was looking for. I'm 100% happy with the bike and I 1000% recommend going to the HD dealer located in Countryside, IL. Be sure to ask for JD and let your dream purchase come true!

Fantastic experience: Got our new trike with the best in service for their sales and customer service.

Fantastic experience: I met one of their salesman, Ray, while at Binny’s today. I happen to be in the market for a new bike and he’s already working with me on getting the bike I want transferred into this location. Great service and I haven’t even stepped foot through their doors yet!

Fantastic experience: I think Illinois Harley Davidson in Countryside is by far the BEST Harley Davidson Dealership in Illinois J.D the salesman was not Pushy,he took his time,explained and was insightful about the bike,Bill did very well with all the paperwork, he fully explained the payments/Warranty and pretty much everything else,Great Dealership, to me I will only recommend Countryside, Harley Davidson to anybody that wants to by a Harley Davidson...

Fantastic experience: Parts counter rocks. They answer the phone, unlike some places that leave you hanging on or font

Negative experience: Can someone tell me what is going on with these dealerships? Heritage harley went under, so im shopping for a new serice center. I stop by wildfire yesterday (07-14-23) and not one single sales person asked to help me. Walked around the entire store twice. I got to Illinois harley today and the exact same thing. One guy sitting at his desk playing on his cell phone did speak but that was it. I'm 6/4 and 250 pounds. I'm not hard to miss at all. I will not even try a3rd store I'll just stay home.

Fantastic experience: Absolutely Great. Staff was helpful before having to ask. Only disappointed that there were no Al Capone T-Shirts left. Would grab one in future if they do another run.

Fantastic experience: These guys are AMAZING I my have to buy my next bike from them

Fantastic experience: I want to share my incredible experience working with JD at the Countryside dealership for the second time. After purchasing a used RoadKing through JD previously, I knew I could trust him to deliver outstanding service once again. And boy, did he exceed my expectations! From the moment we walked into the dealership, JD greeted us with his trademark enthusiasm and genuine warmth. He remembered us from our previous purchase and made us feel like valued customers from the get-go. His commitment to building lasting relationships and ensuring our satisfaction is truly commendable. This time, we were considering the 2018 Z650 motorcycle. Despite encountering some challenges with the pricing and financing options, JD remained dedicated to finding a solution that worked for us. He went the extra mile to explain all the details, patiently answering our questions and addressing our concerns. What sets JD apart is his exceptional knowledge and passion for motorcycles. His expertise shines through in every conversation, making us feel confident and well-informed throughout the decision-making process. JD genuinely cares about finding the perfect fit and ensuring we are satisfied with our purchase. Although we ultimately decided that the pricing and financial aspects didn't align with our current needs, I want to publicly express my heartfelt appreciation for JD's extraordinary efforts. He treated us like family and consistently went above and beyond to provide exceptional service. If you're looking for a salesperson who genuinely cares about your needs, offers unparalleled dedication, and possesses extensive knowledge in the motorcycle industry, JD is the person to seek out. We will return to JD for future purchases or upgrades, knowing that we can trust him to deliver an exceptional experience. Thank you, JD, for your unwavering commitment, outstanding service, and genuine care. Your dedication has made a lasting impression on us, and we wholeheartedly recommend you to anyone seeking a remarkable buying experience.

Fantastic experience: Marc has rescued me from a dead battery twice, once on a Sunday evening after hours and once on a holiday when the dealer was closed. This kind of service is above and beyond. It’s also one of the reasons that I’ll always go to Illinois Harley Davidson for my bikes. Thank you Marc and ILHD!

Fantastic experience: Great Service, Thank you Brent for being such a great Guy. Your patience and cool manner made my day. Shout out to Bill for making it easy for me to purchase my Brand New 2023 street glide. Love y'all.

Negative experience: Customer service is the most important thing I can give anyone my money. Customer service is no longer what it used to be not to mention of smile have a good day

Fantastic experience: Nice big show room with a large selection of bikes and friendly staff.

Fantastic experience: I was in and out sooner than I thought and felt no pressure. Great job and thanks Brent!

Fantastic experience: Talk to JD he's the best salesman. He will take good care of you for sure.

Fantastic experience: Brent is an amazing salesman please tell him David from The Night Owls Referred you

Fantastic experience: Super-friendly and professional. I will always shop here even though I stay in Indiana service is great . Shout out to Brent and Bill .

Fantastic experience: Stored the Harley here for the winter. They did an oil change, tune up, changed a fuse and replaced my front tire. Great work, great staff.

Fantastic experience: Amazing customer service, everyone was so professional and nice. Brett was a great source of knowledge and helped us purchase my first motorcycle. From start to finish they made the process so easy.

Fantastic experience: Sold by Brent I could not be happier with the purchase experience, whole process was pleasant and seamless not to mention that I got the best deal on entire Route 66 Thank you

Fantastic experience: If your looking to purchase a new or used bike there sales people are great to work with

Fantastic experience: JD is the best he helped us through everything while purchasing a bike! 10/10 recommended!

Fantastic experience: Good place for buy and service your Harley. Good place for buying the parts, clothes, boots, helmets ( if needed )etc. You will meet helpful people like JD from motorcycles sales department or ,,old man" from parts department..and others. I did first service to my Harley at this place. The guy's from service department did a good job to my 2021 Harley Davidson Street Glide Special.

Fantastic experience: My salesman Danny did a very good job, explaining my purchase and odie in parts also went beyond expectations showing me different products, thank you Illinois Harley Davidson for the good service

Fantastic experience: JD help me to get the bike I wanted and was very helpful throughout the entire way of purchasing my bike. I’m glad I met him and will recommend him to everyone. Thanks JD.

Negative experience: My experience with Illinois has truly been nothing but a headache.... full of poor communication and lack of attention to detail. From the beginning, Joe, the service manager, called and asked me where the paperwork that I had dropped off 3 days earlier was. I resent the paperwork and assured me Illinois HD would handle everything from there. I was patient with supply chain issues. Joe called me several months later to ask where the insurance payment was. I had to track down the payment even though the insurance agent said this was something the dealership should have taken care of. After having the bike delivered, I noticed that several parts were never replaced, but my insurance was charged, and one part that wasn't damaged was not put back on. Then, after trying to charge the battery with no luck, I removed the seat to find that the battery wasn't reinstalled! Joe assured the parts would be ordered, installed, and my battery would be located. Fast forward 6 weeks, I called to find out what was going on. Joe stated, "Oh, the windshield has been here for a few weeks now, but I just forgot to call you, and the part that we threw out is no longer available.". While Illinois HD ultimately fixed the problem, if they had paid attention to detail and communicated, these issues could have 100% been avoided. Picked up the bike this past weekend, and there was STILL a part not installed. It sucks because Illinois HD is the closest HD to my house, but I will not buy another bike from this HD group.

Fantastic experience: Everyone there was wonderful, JD, our Salesman was awesome, patient, honest, and knowledge. Everyone, from the service guys to the finance guys were great. Everyone there was so easy to work with, and there was Zero pressure or “used car salesman” BS. I’d recommend them all. We will definitely be back, and we will 100% recommend anyone there to buy a bike! Thank you

Fantastic experience: Illinois Harley-Davidson is awesome! Appreciate their help so much. On a road trip returning home from the Windy 9 in Ohio. My clutch cable broke going through Chicago. They were able to pick me up, fix the bike and get us back on the road. A BIG thank you to the crew at Illinois Harley!

Negative experience: I bought my 2016 RG from Illinois Harley, I paid it off almost a year early, Harley Davidson Financial told me to contact the Dealer where I bought the bike from to get a refund of my unused GAP insurance, I've call their finance & was told he had to look into it & he would call me back, no call back, I called again a week later & same thing, then I left a couple msgs for finance to call me back about the GAP refund no call back still months later, then I left a msg about financing a new purchase & wouldnt u know it I got a call back in 10 min. Harley is quick to take ur money, sell u over priced shirts & parts even bikes for that matter & ignore you when they have to give u money u actually have coming. They'll telk you anything to sell you a bike & close the deal, after that they dont care about you anymore.

Fantastic experience: Amazing, better than expected, very large show room and lots of bikes and accessories, will be back to buy more Harley clothes.

Fantastic experience: All the staff was super helpful and friendly when i came in to buy a bike. The parts department is also amazing. Highly recommend this location.

Fantastic experience: Great store! Very customer friendly! Large variety of items. Neat & clean!

Positive experience: Do not bring your motorcycle here. I shared the bolts off my pulley my rear wheel so I ordered a new wheel new sprocket new bearings and hardware, for starters it took two weeks to get my wheel. And nobody called me when they had it. I just showed up and they happen to have it. Still waiting on the bearings 3 and 1/2 Weeks. So Saturday morning I dropped off the old wheel to have the tire taken off and put on the new rim, guy said my tire was 12 years old so I purchased a brand new tire brand new tube, we took it to parts and they said they would put the tire on. Sunday afternoon I come in to see if the tire was put on and my parts are sitting on the floor haven't been moved since Saturday morning aren't putting a secure location they're just sitting there by the door. $1,300 were to parts, needless to say I was not happy about that but I decided to stay cool not say nothing and wait. Monday no phone call. Tuesday morning I decide to go in and see what's going on my parts are still sitting in the same spot. The guy at service understood I was upset he said he would get somebody right on it. This is at 11:00 in the morning at 4:00 I show up it takes him forever to bring the tire out and when they do the tube is squeezing through the tire in between the rim it's improperly installed. Then I have to argue with the guy about putting a brand new tube in it. Service is ridiculous laziest dudes I've ever seen in my life. Worry about fixing stuff and doing your jobs not getting dressed to look like you're going bar hopping on Friday night.

Negative experience: Buyers beware!!! These people will try and rob you blind!!!! If you’re looking to purchase a motorcycle, I strongly suggest going somewhere else. They tried selling a bike listed at $11k online for $17k. They try to sell you on payment and absolutely screw you in the details. Don’t walk, run away!!!

Fantastic experience: Good customer service, nice selection of bikes and accessories.

Negative experience: I bought a fat bob here. It is my first bike. I had no idea what I wanted and JD helped find the right bike for me. I had some questions about the bike and service was very helpful to make sure everything is good. They stand by the bikes they sell. EDIT: my dad took his bike in for service and it has been an absolute nightmare so far. I’m hoping they are able to come to a resolution but would definitely use caution with their service department if you didn’t buy a bike from them they don’t seem to take care of you. I will update my rating and review after we see how they handle everything.

Fantastic experience: Great Harley-Davidson dealership everybody I spoke with was very knowledgeable about the products I asked about would definitely recommend stopping in and checking this place out.

Fantastic experience: Wow...I really can't express my gratitude and appreciation for this location enough, but I'll try the best i can! They're absolutely amazing. I had an accident on the highway that shredded several wires, killing my motorcycle. I managed to arrive at the location not knowing what to expect! I was welcomed and helped without pause and with genuine concern for the situation I was in. They were able to help me get back on my ride and back on the road. I can't thank you guys enough. I hope I'm spelling this correctly.Thank you Illinois H-D and a BIG THANK YOU to Ronnie and Pat. You guys are Awesome!

Negative experience: Not a bad place to have your ride stored but good luck getting it back in a timely manner and like you want. Try to have it picked up a few weeks ago but message never got received by service department. Then schedule to pick it with a two week heads up and they got the wrong ride sent to them. Now waiting for them to deliver it to my place. Never having it stored with them again

Fantastic experience: Great experience. I took my 77-year-old friend who was treated with respect and was able to rev the engines on three bikes!

Negative experience: Brothers Beware, Illinois harleys service department is desperate for customers and is now lying and doing things that are underhanded. I gave them my bike to replace the fuel pump. After a couple of days they called me back and told me it would be expensive to repair and I then called several other dealers to find the IHD was charging me a 3rd more than the other dealers in and out of the area and they never told me the parts are back ordered until August. Th r y were going to put my bike in the corner until then, ol stools tactics now that they had the bike. I requested they bring it back on the next agreed upon day only to discover it was still sitting in their shop after service manager JW told me it was on its way. I then had to chase down store manager Tim Farrow whom concocted a story blaming Harley, such a lie as Harley is back ordered on a lot of parts right now..I understand but don't lie. I got my bike back and will do it myself. ADVICE; No more trust in gentleman's agreements and get dates and cost in writing before you agree to service otherwise you get more ol skool service, 'Uh buddy we found some more issues while we had your motorcycle open. Good luck there. I see why the Japanese motorcycles are gaining/surpassing.

Fantastic experience: Ask for JD in sales if your looking for a bike. He's beyond knowledgeable! Plus they carry parts and clothes too.

Fantastic experience: Had my bike inspected here and new tires installed, the plus I had was I got my bike back within 2 days. Had a small issue and Joe from harley reached out to me personally which I never saw coming. The company showed me that it has pride in satisfactory with there customers. Hands down after the phone call to me I will return and I will recommend this countryside location to all my friends and family.... ride safe!!!!!!!

Negative experience: I couldn't give them more than 5 but they are 5+. Brent the salesman was so good and share lots of information with me about the bike I bought. Thank you guys, thank you Brent. Update : 04/19/22 after this long haven't received the registration till today. I called two weeks ago and been told that I will get it in 10 business days, but no luck so far so I decided to call again. On my call answered by lady that process the ppwk , she start yelling at me! She calmed down and she said,:"SORRY BUT I DIDN'T CHOOSE TO CIME FROM INDIANA AND BUY THE BIKE FROM OUT OF STATE, YOU DID! This is the proper way to speak with a customer! BTW I'm paying the bike to have it in my garage, because I can't ride it in indiana.

Fantastic experience: Pat Woods is the best mechanic. Tim Farrell is a fabulous store manager.

Positive experience: Went to return a jacket. Girl helped us out looked up other stores for my size. No luck with that had to reorder on line. All worked out. She was very helpful.

Fantastic experience: I have a great experience with this dealership. They offer me the best and competitive price. I am very satisfied and looking forward for future dealings.

Fantastic experience: The service department here is the best bar none!!! Joe B and his crew are best part of IL HD!!! Thanks for the great service!!!!!

Fantastic experience: Thank you to Brent Mudgett wonderful sales man and the finnace mangers got this 2012 ultra glide and also the serivce man name Eli very helpful with service.. Awesome Recommend go to Illinois Harley Davidson ..

Fantastic experience: I want to thank Illinois Harley, JD and Bill for their professionalism,knowledge and courtesy in educating me in choosing the right bike for my comfort, style and needs. They went above and beyond the Call of Duty to make sure that I was extremely happy with my choice. I am now the proud owner of the Harley-Davidson of my dreams and I will not take my bike anywhere but Illinois Harley for parts,service and riding gear. You guys are the best! RIDE ON!

Positive experience: Found what I was looking for spent $265 and when I asked for a small gift bag was told they no longer provide gift bags, tissue or boxes. So disappointing when you could get your gift and wrapping all in one place… guess everyone is making cuts but if I find another Harley Shop that provides small bags I’m going out of my way to give them my business!!!