AAA Central Penn
Information about AAA Central Penn
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-13h
AAA Central Penn serves members in Adams, Cumberland, Dauphin, Huntingdon, Juniata, Lancaster, Lebanon, Mifflin, and Perry counties. As North America’s largest motoring and leisure travel organization, AAA provides more than 58 million members with travel, insurance, financial and automotive-related services. Since its founding in 1902, the not-for-profit, fully tax-paying AAA has been a leader and advocate for the safety and security of all travelers. Visit our Lebanon branch today to find out what we can do for you!
Our comment from DrivingSchools.Directory about AAA Central Penn:
AAA Central Penn is dedicated to providing a range of services for its members, including car insurance, travel assistance, and notary services. Many customers have praised the friendly and knowledgeable staff, highlighting their willingness to go the extra mile for client satisfaction.
Positive Aspects:
- Excellent customer service with staff often described as friendly and helpful.
- The Lebanon PA office is noted for its convenience and professional staff.
- Members appreciate the added benefits, such as free passport photos and quick emergency roadside assistance.
- Efficient handling of car title transfers and registration.
- Long-term members express satisfaction with the value provided by the services.
Areas for Improvement:
- Some users reported lengthy wait times, both in-office and on the phone.
- There were a few instances of less-than-pleasant front-line service experiences that detracted from their visits.
- Website functionality has been criticized, particularly for online membership renewals.
- The need for more accommodating hours and staffing during peak times has been mentioned.
Despite these concerns, AAA Central Penn continues to strive for better service and invites feedback to improve the overall member experience.
AAA Central Penn: Reviews
Negative experience: Beware. Was with AAA of Schuylkill county for my car insurance needs for 23 years moved to Lebanon switched to AAA central Penn and 9 months later I needed them out of my life. SCOTT TUCKER IS THE WORST WHEN YOU NEED HELP SO PROGRESSIVE STOPS RAISING YOUR RATES. QUICK TO SELL YOU A POLICY AND THATS ALL HES GOOD FOR BECAUSE YOUR ON YOUR OWN AFTER THAT.
Justine, I am so sorry about your experience with the insurance team at AAA Central Penn . We failed to give you the peace of mind you deserve and I want to hear what happened in an effort to resolve this. I can be reached at 1-800-421-4552 ext. 2700. I look forward to speaking to you soon.
Kelly Greene, Insurance Manager
Negative experience: My online experience to renew my membership was a total disaster.
Thank you Shirley for reporting your online experience. I am so sorry that it was a total disaster. We are working to improve our website to make it more user friendly, I encourage you to stop back in a few months and give it another try, or you are always welcome to come into our branch to renew your membership and let us WOW you with our customer service. Hopefully next time you can give us a 5 Star review.
Negative experience: Terrible front line service. Had to wait till for the clerk to got off his phone. Then stand there for 15 mins. Put some stools out front for people who worked all day. Not impressed with this location.
Thank you Steven for taking the time to leave a review. I am sorry that you had to wait 15 minutes for service. We do pride ourselves with great customer service at this location. I am sorry that you were not offered to have a seat in our waiting room until your turn.
Negative experience: First impression of a business is at the front line. Felt like we didn't belong there and was an irritant to the quiet when we walked in. Was told we needed an appointment when the app clearly stated "walk in". When explained there was lack of an option for said appointment we were being treated like we were lying. When people are paid to represent a company they really should be more kind. For the record, these young autistic kids are now trying to function in society as adults, and you completely just gave a front line view of what to expect towards the future. Choose a more kind approach to people visiting your establishment and it will go a long way.
Lisa – Thank you for taking the time to leave your feedback. We would welcome the opportunity to discuss your visit, so we can use this as a learning experience. Please feel free to contact the office and ask to speak with the Manager.
Positive experience: Dbl ✔️ hrs before you go, they close early during the week.
Thank you for taking the time to post this information. It is true currently we are closing earlier Tues, Wed and Thurs. If you have any questions / or are in need of roadside assistance our contact center would be happy to assist you.
Fantastic experience: The staff to that helped me with the notary work.. Very courteous and helpful...
Feedback is so important. Thank you for the 5 star review. We appreciate you taking the time.
Fantastic experience: Excellent service.
Thank you so much for the 5 star review. We appreciate you taking time out of your day to let us know how we are doing.
Fantastic experience: As a AAA member I was able to get my passport photo for free. They had snacks out and drinks for you to enjoy while you perused the travel section or wait for an agent to assist.
Thank you Jennifer. As a Plus or Premier member you do receive 1 set of passport photos free per membership year. Thank you for the 5 stars.
Positive experience: The Lebanon PA. Office of AAA Central Penn is Convenient for Members Needs. The Staff is Friendly, Knowledgeable and Professional. I Recommend AAA Central Penn Lebanon Office.
Todd - we appreciate the comments. Thank you for taking the time to acknowledge the staff here in the Lebanon office.
Negative experience: SAT ON HOLD FOR OVER 30 MINUTES TERRIBLE
James - I apologize for the hold time. We are working on the new phone system to make it more efficient for you to reach the branches directly.
Fantastic experience: Janis is a life saver, hard worker and kind. Very knowledgeable. An asset to office.
Vicki, thank you so much for taking the time to commend Janis. We will make sure that she sees your comments. Thank you for the 5 star review.
Positive experience: Great service
Thank you Sarah - we appreciate your time to commend the service that you received,
Positive experience: Very nice
Thank you so much Joe for your 4 Star review. Feel free to stop by the office for a free quote on your auto and home insurance.
Fantastic experience: This place the people there are always nice all the workers go the extra mile to help you when you need things that you don't know how to go about it they're great
Michael - Thank you so much for the 5 star review. We appreciate you taking your time to give us feedback. Thanks again.
Negative experience: Tough to get a real person to talk to on the phone. Hours are very unaccommodating.
Brian, I am so sorry you had trouble getting someone to talk to. Thank you for your patience as we start to bring our hours back to "normal" after the virus. Thank you for your AAA membership and your loyalty.
Negative experience: Members who are selling a vehicle should be able to utilize their privilege without the buyer being a member. I paid for my friends membership to save costs of transferring the title and saving time to look for a different notary service when you FAILED ME as a 36 year member.
Timothy, I am sorry you feel like AAA has failed you. Our services are for members and when someone is buying a car the fees fall on the purchaser and are determined based on if they are a member or not. Our member fees are $35 and non member fees are $119. So you can see that members do get a big discount by coming to AAA. Thank you for being a 36 year member, we appreciate your loyalty.
Fantastic experience: Great people
Thank you Theresa for your 5 Star review. Stop by the week of May 24th for member appreciation week. We appreciate your loyalty.
Negative experience: Poor service on two occasions lately
Positive experience: They're always helpful but they're requiring you to schedule an appointment or call ahead before coming in the store front. I guess they could get very busy otherwise but part of what we pay for with a membership is to be able to walk in at our convenience instead of calling and waiting on hold or fighting through menus to get to the right person.
Fantastic experience: Always was happy Whith the services provided
Daryl - we are always happy to hear that our members are happy with the service that they receive at our office. Thank you for taking the time to review your services.
Fantastic experience: Very helpful and courteous.
Thank you for the 5 star review and kind words. It's our pleasure to assist you!
Fantastic experience: Super quick, got off the phone with dispatch and was told it would be about an hour. I locked my keys in my car and had milk and other groceries. 20 minutes later the driver calls and tells me he will be there in 7 minutes.
Thanks for the 5 star review and great feedback about our Emergency Roadside Assistance. Our teams are here for you whenever you need us!
Negative experience: Really disappointed with the service, as a member for years, I stopped to transfer a title as the buyer lived in the area, drove from Harrisburg to Lebanon only to be unable to finish the transaction because I had a copy of the POA, Not the original (original was kept by PENNDOT when getting the title). I asked them to call the Camp Hill AAA which did the POA, to no avail. Ended up going to a local tag facility in Lebanon which did the transfer in 10 minutes. I subsequently spoke with the AAA camp hill office and they indicated a copy should have been fine. Very disappointed, but they also.lost a member as the buyer of the vehicle was going to join...until they refused to do the totle and tag work.
We are sorry we were unable to assist you and your buyer with the title transfer. Unfortunately, we are required, by PennDOT, to view the original documents to complete any transaction. We do apologize for the inconvenience as we were unable to connect with the processing agent and assist you with securing your original forms. While we never want to not assist a member or customer, we must adhere to the standards. Failure to produce the original document is a frustrating and disappointing matter for everyone involved.
Fantastic experience: Service good food
Thank you for the 5 star review.
Fantastic experience: For travel, automobile, and local events ticketing, AAA can't be beat. The dedicated agents there are excellent in service and almost like old friends.
Vincent - thank you for your 5 star review we appreciate the kind words. We look forward to seeing you back in the office.
Fantastic experience: Member for 25 years, lots of services well worth a membership
Thank you for your loyalty - we appreciate you taking the time to leave your 5 star review. We are continually looking at ways to enhance your membership experience.
Fantastic experience: I was extremely happy with my AAA experience. They charted everything and it helped immensely.
Debra - Thank you for your kind words, we appreciate you taking the time to leave your review and are happy that we were able to assist you with your needs.
Fantastic experience: Very helpful, got car insurance at a terrific rate.
Dianne - thank you for the 5 Star Review!
Fantastic experience: Renewed my membership. Very nice people at counter.
Michele - thank you for your 5 star review and compliment. We appreciate you taking your time to let us know how we are doing.
Fantastic experience: I call and they answer me. And when I went to AAA help me out. Thank you.
Dennisse - Thank you for the 5 star review. We appreciate you taking the time to rate your service.
Fantastic experience: Excellent service with a smile.
Mike, Thank you for taking the time to leave your 5 Star Review. We appreciate you taking the time to let us know you had a great experience.
Fantastic experience: The lady at AAA was very helpful when I was purchasing a AAA account for my sister that resides in a different County than what I live. I thank her for being very efficient and courteous while helping me with this. I always enjoy going to the AAA in Lebanon PA because they're always very patient and very kind.
Penny - thank you for taking the time to leave your 5 star review. We really appreciate the feedback.
Fantastic experience: Knowledgeable
Elizabeth - thank you for taking the time to leave a review. We appreciate your feedback.
Fantastic experience: Very helpful with everything.
Daniel, Thank you for taking the time to leave your 5 star review. We appreciate your feedback.
Fantastic experience: They were very helpful with a car title transfer, registration an plate for purchasing vehicle
Lydia, Thank you so much for taking the time to leave your review. We appreciate your feedback.
Fantastic experience: Great service
Thank you so much for taking the time to give us a 5 star review. We appreciate your feedback.
Fantastic experience: Always helpful!
Thank you for your 5 star review. Your feedback is important to us and we appreciate the time you took to review your service.
Fantastic experience: Great helpers here.
Bruce - Thank you so much for the 5 star review! We appreciate you taking the time to review your service.
Positive experience: Very helpful
Timothy - Thank you so much for the 4 star review. Our goal is to that you are Totally Satisfied with your service! We appreciate the time you took to give us a review and we hope the next time you stop in we can earn the 5th star. Thanks again!
Fantastic experience: Renew my tags, totally forgot AAA Does this. Fast ,easy, out the door.why pay more at a fast tag place..Hurry on over...I did.
Jackie - Thank you! We really appreciate you taking the time to give others feedback on your service. 5 stars - thank you.
Negative experience: Like most AAA staff is kind of rude and unhelpful
Thank you for taking the time to post a review of your visit to our office. I am sorry that your experience resulted in a 1 star rating. I was unable to locate your visit to our office to see if we may be able to determine what resulted in the 1 star rating. Should you wish to elaborate please feel free to call the office and ask to speak with the office manager or assistant manager.
Fantastic experience: Very helpful. Pleasant staff. Plenty of parking.
Thank you for your 5 star review. We appreciate the time you took to review our service. Our goal is that you are totally satisfied with your service. Thank you.
Fantastic experience: Helpful
Beverly - Thank you for your 5 star review. We appreciate you taking the time to give us your feedback. Our goal is that those visiting leave totally satisfied with the service that they received.
Fantastic experience: Helpful, friendly service.
Thank you for your 5 star review Mary. We appreciate you taking the time to give us your feedback.
Fantastic experience: Very helpful
Hi Karl, Thank you for the great review! We're glad to hear that you're Totally Satisfy with the service that you received at the Lebanon AAA office. Be sure to set aside some time with one of our Insurance Agents to have your insurance policies reviewed for the New Year!
Fantastic experience: Extremely helpful with so many areas involving travel, and all clerk's are noteries.
Thank you for the 5-Star Review John! AAA strives to Totally Satisfy our Members with each service they receive. Be sure to set aside some time with one of our Insurance Agents to have your insurance policies reviewed for the New Year!
Fantastic experience: Good Service
Thank you for the 5 star review! We appreciate your AAA Membership and hope you come back again soon!
Fantastic experience: Great staff , helpful staff
Thank You for the 5 STARRR Review William!!
Fantastic experience: Very helpful
Thank you for the 5 star review, and for your loyal AAA membership!
Fantastic experience: Most friendly group of people that work there. They aim to please.
Negative experience: The line was too long. They could have had more people helping everyone in line rather than have people wait
Fantastic experience: Fast and easy passport photograph
Positive experience: Good people. Good service. Wait times will vary. Hours of operation make it a challenge for many.
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