Robert Taylor Insurance (Lorain Office)

Fantastic experience: The fingerprinting process was challenging for me because my fingerprints are not very distinct, but the staff was incredibly patient and helpful. They guided me through the process, allowing me to retry over 30 times, and remained polite and supportive the entire time.

Fantastic experience: Everything went well.

Negative experience: Guess they don’t keep politics out of insurance. It’s a shame. I don’t feel welcomed.

Fantastic experience: Kind, understanding and very informative was my experience with agent Hope Hamilton. I can’t say enough great things about her as an agent. I can say I was very pleased and satisfied walking out of the Lorain office. Thank you for everything! If I could give her more ⭐️’s I would…such a caring great person. Highly recommended thank you again Hope.

Fantastic experience: The person that helped me was named hope she was an amazing person and made it very simple and easy❤️❤️I thank her so much.

Fantastic experience: I have been with Robert Taylor Insurance for almost 7 years now. I have had nothing but good experiences. I have a new agent and this girl Hope is awesome. I had a difficult situation with the company in charge of my mortgage. Hope was very knowledgeable and helpful about the whole situation and spent a lot of time on the phone back and fourth for me. She was very passionate and she went above and beyond for me. Highly recommend Robert Taylor Insurance and make sure you ask for Hope!

Fantastic experience: Always a great attitude and positive vibes from Hope Hamilton! #greatwayofdoingcustomerservice :)

Fantastic experience: Hope was very nice and amazing! even though the rate was a little high her expertise was great!

Fantastic experience: Hope was amazing to work with!!! Very professional

Negative experience: Avoid like the plague. I was lied. They said I had insurance and was covered after paying cash. Turns out several days later I was informed I wasn't covered. They didn't tell me, the city housing department did. So when I showed up to get my money back, they say sorry you have to wait 2 weeks for a check to be mailed to me. The paperwork I was given when I left wasn't even the policy, it was just the application. Thanks for ruining things for me because of your incompetennce.

Fantastic experience: The agent Cheryl was super nice, knowledgeable and helped me get a great price on insurance.

Negative experience: I'm not happy with my insurance poor customer service increasing my bill almost $20 due to an increase in claims that I have nothing to with.. than I was told due to inflation which one is it??? I have a clean driving record for a reason here I'm looking for another discount and they aren't trying to give them out I earned it...

Fantastic experience: Best place to get insurance at a low cost and the people there really care and take care of you

Fantastic experience: Nice and clean place

Fantastic experience: Amazing staff

Fantastic experience: I want to thank Shatris for all her help in getting me the best deal for home and car insurance. I was over paying with the previous agency I was with and with her knowledge and expertise she was able to give me better coverage for less money. She was kind, patient and very professional. Thank you so much.

Fantastic experience: Shelby is great to work with for your insurance needs! They can run quotes from multiple companies and find you the best rates. The name of the company is pretty good too

Fantastic experience: Shatris is very responsive and knowledgeable and so friendly. Rather on the phone or a walk in she's the agent to go to. Very satisfied with insurance services.

Fantastic experience: I’ve had Robert Taylor Insurance for years. The customer service is always amazing. I recently bought a new car and my agent Jeffrey Ripking made the process fast and easy. He is always so helpful whenever I have questions about my policies. Thank you Jeffrey and RTI!! Customer satisfied!

Fantastic experience: The agents are very helpful and knowledgeable. Everyone was very nice.

Fantastic experience: Always a great experience calling or walking in. Very Friendly, knowledgeable, and always looking out for/after the customer. I don't write reviews very often, but I couldn't pass up this opportunity.

Fantastic experience: El servicio fue excelente muy satisfecho

Fantastic experience: Knowledgeable and friendly staff, thank you.

Fantastic experience: I used to have Robert Taylor as my agent years ago, and their agent Angel was ALWAYS so very helpful every time I called. And their pricing was so much better than everyone else's, it was almost unbelievable. So when my wife and I bought our first homes and we needed to insure them, my wife began calling around and was getting discouraged by other providers due to the high quotes, and half of them said they've never insured 2 houses on 1 property. So I suggested that we call Robert Taylor. I gave them a call and asked for my old agent Angel to find out that she no longer worked there, but the lady on the phone (Shatris) would be willing to help me with a quote. Guys I'm telling you that I have never once dealt with someone so professional yet so very likable and personable... and she helped us save well over $1000 a year... we liked her so much that we switched to her for ALL of our insurance needs. I will absolutely be referring everyone I know to her for now on. Thank you so very much Shatris Molina, we couldn't have done this without you!

Fantastic experience: I love the ladies there! Always professional, helpful and it's very clean in there!! Been a customer for a number of years now.

Negative experience: High rates & all they could say was goodbye. No price matching against other companies.

Fantastic experience: Good

Fantastic experience: Great customer service!

Fantastic experience: Very helpful

Positive experience: Great rates office personality are very welcoming

Fantastic experience: Best place for Insurance and Real good service..

Fantastic experience: Good service

Positive experience: Their prices are reasonable.

Fantastic experience: A+ service easy access

Positive experience: GREAT!!! NO HASSLE

Fantastic experience: Can't say enough good things! I've lived in NYC for the past eight years and didn't need car insurance so this is a very new experience for me - Shatris is extremely lovely. She answers all my questions and gets things done quickly! Highly recommend!

Negative experience: Was with them for 17 years. I called roadside assistance because I locked my keys in the car with the car running. It took 4 hours to get service. 2 service calls were canceled and I didn't know until I called to check the status.... this is terrible. I canceled my insurance with them and im with a different company. Im very disappointed.

Fantastic experience: Great service for me since the 1980s

Negative experience: Expensive

Positive experience: Just ok.

Fantastic experience: Everyone there is helpful and nice. Never on the phone more than a few minutes.

Positive experience: WILL GIVE 3 1/2 STARS THEY ARE OK

Fantastic experience: My agent has been wonderful. Answers all my questions. I'm very happy I changed my insurance to Robert Taylor Insurance - Progressive auto and rental.

Fantastic experience: Professional

Negative experience: Waste of time, nothing good will come from going bere

Fantastic experience: Customer service is great and they can help you with whatever information that you may need!

Fantastic experience: All around best place to for any of your insurance needs.

Fantastic experience: Robert Taylor is great! Everyone is so friendly and helpful. I would definitely recommend Robert Taylor Insurance for any of your insurance needs!

Fantastic experience: Great customer service!!! They have multiple companies so when my rate changes, they can find me a new rate with another company! Love this agency!

Fantastic experience: Best rates and awesome service!!