I Drive Safely

Negative experience: Course is a waste of your time

Negative experience: Horrendous littearly take any other course

Negative experience: Husband took the defensive driving course, swear we picked for ticket dismissal. Finished the course, and there’s only an insurance certificate, no court copy. Company says we picked the wrong course. Guess what, the ticket dismissal course is the same course. They refused to fix it. Other sites give you both certificates for the same price BECAUSE UTS THE SAME COURSE. Do not recommend

Negative experience: This is NOT a 6 nor 8 hour COURSE its more like 13-15 hours

Negative experience: Website doesn’t work and the phone number is not in service. I think its crazy how yall can process a payment for your courses but cant process access to them for the customer.

Negative experience: Good luck contacting them Phone numbers aren't even in service if you need something.

Fantastic experience: Love it

Fantastic experience: I dont understand the bad reviews, I needed a refund and emailed them around midnight. At 8am they had issued me the full refund. I have used this service for years with no issues.

Negative experience: horrible

Negative experience: Why you guys every month charge from from my credit why. I already paid the fees

Fantastic experience: Course was easy to take and my certificate was ready within minutes of completion!!!

Fantastic experience: Signed up, watch the videos, passed all exams... received certification... Easy and simple, did not need to make any calls to the school. everything was online... I do have to admit some videos were long, some had me in tears.. but had a change of heart of thinking that can't be me, or even being distracted, talking on the phone etc... when I have family in the vehicle it usually 2 hands on wheel, don't talk to me, but when i am alone... music blasting, or on the phone... have to refrain from this as well... but overall... I drive safely is awesome!

Positive experience: Course was well done and I actually learned a couple things. Would be 5 stars if in-person assistance was easier to access.

Negative experience: My granddaughter took their parent taught driver’s course to get her Texas learner’s license. I Drive Safely never sent the Texas Driver’s Education Certificate that is needed to take the written test at the Texas Department of Motor Vehicles. The certificate should have been mailed to us after ahe completed the online course instruction. We have not been able to contact them because they only put you on an endless hold when you call them. It is not a good company to do business with. It is a scam to get your payment and then there is no service.

Negative experience: Dont waste your $75 on this company if you are trying to do Parent Taught Drivers Ed. They do not answer the phone, they dont deliver your certificate. I finally had to report them to TDLR here in Texas

Negative experience: Don't even waste your money on this joke

Negative experience: there is no way of communicating with them, no number and the one that is shown takes hours to pick up

Positive experience: Locked me out before I could download my certificate. I'll be back with details... Update: a person named Noel emailed me back and assisted me with my issue. I posted here the first time at about 8:40; she emailed me at 9:01. ‍♀️

Negative experience: Please dont use them They don't respond within 24 hrs They don't answer Simply They dont care I order my certificate and my driving record 2day shipping They only sent my certificate Now I lost money plus 2day shipping which ain't cheap. Use someone else with better review

Negative experience: More than 2 weeks waiting for the certificate of the curse I’ve completed and NO ONE PICKS UP THE PHONE. TERRIBLE! I need my certificate to get my DL!!! What am I supposed to do now???!!!!

Negative experience: Says it's legit when it's not. I ordered driving records three weeks ago (said to be 2-8 business days).

Fantastic experience: I had a great experience with I drive safely. I took the online exam and passed it with 90%. The videos are a bit long but engaging. Great way to learn the Texas State laws as well. Overall great experience!!!

Fantastic experience: I signed up for the safety driving course for a deferred disposition. During a mini break from the 6 hour course I decided to search the reviews. All the reviews were horrible... this completely scared me, because I needed to complete it within 24 hours with my certificate delivered electronically! I decided to just ignore the reviews and finish the course... & everything actually worked out. I finished at 11:59 pm yesterday, and the certificate came directly to my email. I just left the courthouse, & accepted it with no issue. I think people are more prone to leaving bad reviews, then sharing good experiences. So I just wanted to leave a good review, sharing my experience for anyone who’s looking at the reviews and second guessing their decision (:

Negative experience: I have tried for 3 hours to reach someone! I’ve finished the course and I’m having trouble getting my driving record. What a waste of time.

Positive experience: I purchased the Adult Drivers Course yesterday. The overall setup of the course, at least for the computer is kind of strange. Like, it looks like it's kind of put together quickly? Anyways, the videos would finish and leave me sitting there sometimes for a minute just doing nothing, which was okay because of the technicalities for the time needed for the whole course, but the "next module" arrow would take even longer to load after the timer hit 00:00. Not super interactive either. I used it for a day and I decided to go with another program. I called to ask about a refund, and I was on hold for about 15 mins when somebody picked up (which is a lot shorter than I was expecting according to reviews). The worker asked me the reason for the refund, the email address on the account, and some verification of identity questions; then he gave me the number of my receipt/refund confirmation number. He said the funds will be back in my bank account in 30 days at most or 7-10 business days, and to check my email and bank account for it, and to call back if I have any questions or concerns. So we'll see how this goes. I'd give it maybe 2.5 stars for the course but customer service wasn't horrible so I went ahead and gave it 3 stars.

Negative experience: ABSOLUTELY HORRIBLE COMPANY I COMPLAINED TO THE BETTER BUSINESS BUREAU, AND COMPLAINED TO TEXAS DEPARTMENT OF LICENSING TO GET THEIR LICENSE REVOKED ALTOGETHER.

Negative experience: DO NOT USE THIS COMPANY!! I wish I had read the reviews before purchasing. I paid for the course and my driving record and they never sent it to me! Terrible customer service and I waited on hold for nearly an hour before I could finally speak to someone!

Negative experience: Terrible customer service. They claim to be 24/7, but will leave you on hold for 2 hours and never pick up the phone. I have tried email, online chats and calling and still can’t get in contact with anyone representing the company. Very unprofessional company and the worse customer service I’ve experienced.

Negative experience: Nobody evers answers the phone ..nobody, oh and leave your name and number we will decide if we wanna call u bk in a week or so and refund well good luck with that email us we will get with you in a month... maybe

Negative experience: I want my money back and thats seems to be a difficult process for them!!

Fantastic experience: Very easy to use! Great way to learn the laws of the road.

Negative experience: The customer service is basically nothing. Nobody would pick your phone call when you are desperately seeking for unlocking your account which is locked by refreshing the page.

Negative experience: I completed my online teen driver course last year. I went to the DPS to take my exam but was sent back home because on the Certificate of Completion, the date of completion was left BLANK. I tried to call THREE times to get my certificate remailed but was on hold for an hour EACH. In the end, noone answered.

Negative experience: This place doesn’t deserve 1 star. I have tried numerous times to get my course completion certificate, emailed them, called and waited on the phone over a hour twice before requesting an automated call back and still nothing!

Negative experience: They charge you $30 for a driving record you can get directly from the DPS website for $12. Also their website is set up very scammy, charging your credit card by clicking a button that reads "continue" rather than "complete order". No refunds!

Negative experience: I requested a duplicate of my driving certificate after losing my original. They said I had to send my original copy in to receive my new certificate. What logic is that? I’ve been on hold for almost 2 hours waiting for a rep to speak to cause I want my money refunded cause apparently they aren’t going to send me another version of my cert. TERRIBLE COMPANY DO NOT WASTE YOUR TIME, TERRIBLE CUSTOMER SERVICE!

Negative experience: TERRIBLE service!! They have outrageous hold times, and charged me twice for something I already paid for and then tried to act like it was my fault!! Customer service is very unprofessional!! Don't waste your time or money with this service! Use Aceable it a little more pricey but way better service!

Negative experience: cannot even launch the class. garbage site.

Negative experience: Experience was terrible, I don't recommend. My video in the first chapter wasn't loading (very glitchy) and the customer service either left me on hold, or told me to try later.

Negative experience: This is the not a good site to take the course, even if you answer correctly they tell you you answered wrong and you have to go back and take the same chapter again. I called customer service about 14 times and they don’t care and I being waiting for a manager to call me for 2 weeks.i sent emails and they don’t answer..this is a rip off ! DONT USE THEM

Negative experience: Can not use their online video course. It will not download or update any software. I need a refund but cant find a number on their website to call and ask for it. I will try this office. Hopefully I get some results

Negative experience: They are terrible. they dont give you the refund even you have not used the course. If you call the customer service they gonna say the supervisor will call and it is been 2 months i have not got any call. 30 day money back guarantee is useless and they dont even transfer your course, even tho it is listed on their website.

Fantastic experience: I Drive Safely is 100% easy to follow, it adjusts to your time, and it teaches you everything you need to know about driving.

Fantastic experience: Super easy to learn from the courses- plus it helped with my insurance rates.

Fantastic experience: This site was really good! I took the test and made a 100% on my first try. Right after completing my test they sent a link to my email and I was able to print my certificate easily! My only complaint is I wasn't able to take the test on my phone and it was kinda long, but other than that it was good!

Fantastic experience: I took the defensive driving course online and it was extremely easy to navigate and finish . I was mailed my certificate the very next day and received it within the two days .

Fantastic experience: Simple and fast

Fantastic experience: Very easy to navigate. I really liked it!

Fantastic experience: Very easy, understandable and I received my certificate 2 weeks after I finished the course! Would definitely recommend.

Negative experience: Horrible company, after 2 days of trying to get the program started, it wouldn't let me b/c I needed to upgrade this, upgrade that, which I did, program still didn't work. After getting so frustrated, I called the Texas number and went through 8 automated transfers before a barely english speaking person picked up. After I told him my issues, I asked for a refund...he totally hung up. I just got taken for $55.00. THIS COMPANY IS A RIP-OFF! Grrrrrrrrrrrrrrrrrrrrr.

Fantastic experience: A modern up to date course with all the bells and whistles!

Negative experience: This company is a sham and when will I learn to check reviews? It simply says: enroll, take the course and your certification will be immediately processed. This is the 21st century. You should be able to print your certificate. Then they wanted $30., to send it overnight. Total RIPOFF!!! Do not waste your money.

Negative experience: DO NOT WASTE YOUR MONEY !! Really Doesn't Deserve 1 Star ..

Negative experience: Customer service is horrible i do not recommend

Negative experience: this place is a scam

Negative experience: Baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaad

Negative experience: not user friendly at all, if you answer a question wrong it forces you to redo the section and all of the other sections after it

Negative experience: We used this course three years ago and it was fine but I do not recommend it now. Something has changed and we keep getting held up with responses like “there must be some kind of computer glitch” and “we will send this to IT” but Nothing happens. My child is frustrated because he cannot get his permit.

Negative experience: The voice verification system is the absolute worst. It keeps locking up and you have to call in and wait forever to for someone to unlock it. Only for it to lock up again. DO NOT BUY FROM HERE

Negative experience: I purchased the online safety course. Their stupid voice verification system is completely useless. It locked me out more than three times. And every time it locks you out, you need to wait 3 hours for support to get to you. I could've taken this course 2 times in person by this time. THEN the online chat agent made me call the line and wait ANOTHER three hours to get a refund.

Negative experience: Waste of time

Negative experience: This is not a six hour online safety course, more around eight hours. I was able to watch six out of twenty videos. Videos have questions right after they are done. I have sent over ten emails to them and not one response back in over two weeks. I do not recommend this online course.

Negative experience: Horrible customer service, I took the online course to help me save some time at the DPS and chose the PDF certificate and turns out the PDF certificate is not accepted at the DPS and they asked for the original and now they want to charge me another 10 dollars to send me the certificate which they never sent. They should at least put a disclaimer on the website that the PDF is not accepted. Instead of saving time I'm actually wasting it. I will never recommend them to anyone. An update, when I called the customer service, they were totally uncooperative but I sent an email to them and the responded with a solution and sent me an original of the certificate without any more expenses. I felt I should update the review to reflect that.

Negative experience: Site is disfunctional. You will be sorry if you use this service.

Negative experience: If I could give negative stars I would, I'm lost for words, the customer service is surreal, it is beyond the worst customer service I've ever encountered by far, as of matter of fact this is the only damn company I've ever dealt with that doesn't answer the damn phone at all, I've called multiple times for half an hour during the day and late at night with no success, the first time I called I had the option to be on a waiting list and later in the day they called me for 1 second and hung up, I didn't even get the chance to answer, they also don't reply to your emails, I've been trying to get a refund but they haven't responded. Unbelievable...

Negative experience: Terrible service and the online course doesn't work either.

Fantastic experience: Customer Care Service is on another level. I had issue with my voice authentication so I just had to call help center and they solved it. And also they discounted my older authentication failure. I am happy with the service and also recommend to everyone.

Negative experience: Worse experience. They take your money and don't even send the correct information on your certificates. They don't send you all the papers you paid for and don't issue you a refund. Horrible!

Negative experience: Worst customer service

Negative experience: This place is a nightmare. Customer support agents don't know what they are talking about and all give you different answers. If you want your child to be disappointed and have to wait an extra number of months to get their license, then by all means use this company.

Fantastic experience: Just received my certificate through the mail in 5 days I'm so happy can't wait to get to the dmv now

Positive experience: I was facing difficulties and was assisted in a very proffesional manner by an employee named christopher.

Negative experience: DO NOT USE THIS!!! it's a waste of time!! netiher the voice verification or the keystroke verification work!!! It's impossible to complete!!

Negative experience: horrible costumer service, and a bad product

Negative experience: Please don't use thieve people....you WILL regret it.

Negative experience: AWFUL ABSOLUTELY AWFUL!!!! THE WEBSITE SAYS YOUR CERTIFICATE WILL BE RECEIVED IN 5-7 DAYS WHICH IS A LIE!!!! THE PEOPLE WHO WORK THERE ARE RUDE AND UNHELPFUL. DO NOT USE THIS WEBSITE IT IS COMPLETELY USELESS AND A WASTE OF TIME.

Negative experience: This place is the worst. The voice vertification is unecessary and I failed it so I had to restart the course. Do not take this!!!! worst driving course to ever take.

Negative experience: why is there a CONSTANT need for a voice authentication? its unnecessary I'm just trying to get though this course for a speeding ticket. Don't take this course, it's filled with a bunch of unnecessary hurdles you have to get through before you can even begin the course. don't make the same mistake I did. I will be seeking a refund.

Negative experience: it was boring no interactive stuff just boring ass videos. Then after completing the course i waited MORE that a WEEK. When i asked them the statues for it they say that there was some glitch and my certificate was never printed what a waste of money DO NOT do this there is better places than this.

Negative experience: If I could give it 0 stars I would Took over 3 months to get it

Negative experience: This has been a truly awful experience! My daughter completed the course 6 months ago and she is approaching her 16th birthday and we have yet to receive her certificate. Every time I call I spend 30-40min on hold and they assure me they have sent it, but will send it again. Except today, when I was informed that they haven't sent to me once, but have actually been sending to the school where she did her drive time.....of course they haven't received it either. On top of that when I asked for a supervisor the lady hung up on me.

Negative experience: DO NOT USE THESE PEOPLE.. My daughter completed the teen drivers education course. THEY HAVE NOT GRADED her final work and now her learners permit is due to expire. I've been on the phone on hold for an obscene amount of hours. They can't provide me with a name or number of a supervisor. I've emailed the instructor TWO WEEK AGO and have gotten no response. I tried their online chat and they were unable to help. I've been called back by a so called supervisor (no name and number by the way) AND THE WORK IS STILL NOT GRADED. THEY JUST WILL NOT ISSUE A CERTIFICATE!!!!

Negative experience: I drive safely online 6 hr course sucks b/c if your computer dies on you it makes you restart the chapter it doesn't let you start from were you left off I too failed once the voice check

Negative experience: Awful awful awful!!!! Customer service is the worst. Was supposed to be refunded my $99 so I can swith to a different program of theirs but instead they took out another $99 and I have been trying to get on the phone with them since January concerning this and I have yet to speak with a head representative. I am so upset about this and I stupidly referred 5 other people to them and only one of them actually received their drivers license. Currently on hold with them for 15 minutes and still no answer. I am absolutely livid right now please take your hard earned money somewhere else.

Negative experience: I've completed 29 hours of this course and failed the stupid voice authentication and have been waiting on the phone for 2 hours with no response.

Negative experience: Got 20+ hours into this course and failed the voice authentication too many times. Immediately failed the course because their system does not work! Now the rude people on the phone said its my fault for not speaking clearly! Run away!!!