DUI COUNTERATTACK Hillsborough, Inc.

Negative experience: Shady Place, Can’t Even Get. A Hold Of Them on the phone. It’s like they want you to mess up so you pay all the extra fees and at first Douglas said I wouldn’t have to go for treatment and then happily turned around and changed his mind because he “overlooked something.” They just want the money. This place won’t last long. Somebody’s gonna take legal action against their shady selves. I brought my doctors note cause I was having trouble breathing and they wouldn’t accept it cause it was the day after the classes as if that truly matters. I had trouble breathing and still dealing with that, I have to take steroids to breathe. I can’t even get a hold of you via phone.

Negative experience: Trying to help a friend navigate the circus act that is this place has been nothing short of infuriating. He's got legitimate questions—nothing outlandish, just things that deserve actual answers. But apparently, that's asking too much. Either no one picks up the phone, or the one time someone did grace us with their presence, they hung up faster than I could say, "Do your job." If you're mandating people (and let's face it, they probably don't want to be there either) to attend your DUI school, the bare minimum is to actually pick up the phone during business hours. It's called "basic professionalism"—try it sometime.

Fantastic experience: Durante mi visita me atendieron las señoritas Yeliz y Angel que fueron muy amables y me explicaron paso a paso el proceso de las clases y de la evaluacion, desearia que a cada oficina a la que me dirijiera la atencion fuera tan servicial y humana

Fantastic experience: Instructor Mr. Ivey was the best that’s happened during this period of time. Keep people like his in the institution

Negative experience: **Unprofessional and Suspicious Experience with Mr. Douglas Hall** My experience with Mr. Douglas Hall was deeply concerning. From the start, his behavior was unsettling—his pupils were noticeably dilated, and he seemed inexplicably angry throughout the evaluation. Given his erratic demeanor, I strongly believe he should undergo drug testing, particularly for methamphetamines, and be evaluated for mental health issues. Mr. Hall seemed frustrated that the court had already mandated my treatment, which raised red flags for me. It felt as though the treatment providers listed by this organization might be paying them for recommendations, which casts serious doubt on their integrity. The fact that this organization is labeled as a nonprofit is suspicious, considering how they operate—reminds me of how the NBA is also classified as a nonprofit. Let's not pretend this isn't a questionable practice. Another major issue is their communication—or lack thereof. They don't answer phone calls, and when you try to speak to someone, you're stuck in an endless loop of instructions. Don't waste your time expecting any kind of support or service from them. Overall, I left feeling more troubled after my interaction with Mr. Hall than before. I strongly advise caution if you have to deal with this organization or this individual.

Fantastic experience: DUI school sucks. No way around it. But Mr. Ivey was an incredible instructor and a joy to listen to. I had to leave a review because I appreciate him so much!

Negative experience: They say they closed at 2;00pm but I called numerous times at 1;10pm and nothing just music on hold they are terrible class had the same complaints the whole class ask the teacher cause they ask us what we think they can do to improve number 1 was pick up the phone before 2;00pm and new videos not classics when we wasn't even born videos. very upset I had to drive there before 2;00 pm to get some one to hear me out and email my evauation....

Negative experience: I've been calling everyday this week to try to talk with someone and I've been placed on hold for and hour if not longer. Than someone gets on the line and says they will be right back with you to please wait a brief hold 45 mind later to hang up on you. This is absolutely insane. I still haven't gotten a hold of anyone to help me with my issue. Poor customer service

Negative experience: This place is an absolute joke of a business. All they do is take your money and nickel and dime you for any changes you need to make. If this company could charge you for oxygen I'm sure they would. They do not have any appointments for evaluations but you have to get it done within a certain time after you take the course or else you have to PAY for the course AGAIN. They CANCELLED my first appointment then tried rescheduling my second appointment THREE TIMES. I had to get my lawyer involved then they wanted to get their act together. This evaluation was keeping me from getting my certificate to provide to the state to get my drivers license. It took another month and a half after they cancelled my first evaluation for the evaluation to get done and get my drivers license. This place does not care about you time or your livelihood. After I finally got my evaluation done with the DUI school they recommended I needed alcohol treatment. From what I hear from everyone that had the unfortune experience of going to this DUI school, they recommend treatment to EVERYONE. Everyone?! I picked a provider from there list to do the evaluation with them to truly see if I needed treatment and guess what they said? I do not need treatment!! This was over a month ago and I thought I would be done with this sad excuse of a business but no. I emailed them today to see if they got the letter from the treatment provider stating I did not need treatment and they told me "The Clinical Supervisor has to review it being that you were not recommended for treatment. Once this has been done, you will be contacted." A month went by and I am just hearing about this?! If I didn't email them I am sure they wouldn't have told me anything and they would be sitting in their chairs collecting a comfy check from the government. Because they know they will get paid either way if they do nothing or actually cared. I took the DUI course, did the DUI school evaluation, and the treatment provider evaluation...why does this need to go through an extra step? A certified professional said I did not need treatment. Someone more certified then their so called evaluators that they have at the school. If you can go anywhere else to take care of your DUI needs DO IT. This school is a waste of money and they do not care about you. If I had another option in Hillsborough county for a DUI school I would have taken it. I knew what I was getting into after reading the reviews but because I live in Hillsborough county I only had this option. I guess because they know they are the only option for Hillsborough they get away with murder.

Negative experience: Worst people handling phone calls, They don’t even pick up calls, they want people to in trouble on purpose.

Negative experience: This place is the WORST!!!!!!!!! They never answer and when you call even their supposed “new answering” service pits you right back into the same loop repeating the same message!!! They need another school in Hillsborough County because DUI counterattack sucks!!!!!! Shut them down!!!!

Fantastic experience: Yeniz, eres muy agradable, me sentí muy sastifecho con tu atención y amabilidad, gracias, me sentí muy en confianza contigo, tienes una buena presencias.

Fantastic experience: Had the pleasure to be assisted by Alexis. She was very helpful and informative!

Fantastic experience: Jashandra totally saved the day with making sure my completion was processed with the DMV after they said they didn't see it. Went totally above and beyond to help and did it so quickly too. I am so so so grateful for her!!

Fantastic experience: I would like to leave a review of the DUI school at the Brandon location. Steve the instructor was great. His old school sense of humor went a long way in making the course somewhat enjoyable & to pass the time. I wish more people these days would accept such humor & take it for what it's worth. Thank you to Steve , don't ever change !!!

Negative experience: Just witnessed the most awful experience between Brenda a customer Xavier, he was trying to resolve an issue and be a man of his word . She refused to help and assist his needs as a tax paying citizen. He payed for his class then she cancelled it!! After admitting it on camera!! The proper thing to do would to get another person to help this customer but she refused to do so! So sad ! This lady has no business handling these needs. Who ever is the higher ups of this facility really needs to look into this !

Negative experience: Brenda needs to be fired! She’s a liar and a thief! My brother has video evidence of her admitting that she received all the paperwork required for the class, but she then cancelled the class stating that he never turned it in. This is discrimination at its finest!

Fantastic experience: Alexis was awesome, very professional and she explained things well.

Fantastic experience: Oficina en tampa yeliz

Fantastic experience: Yeliz at the Tampa location was so kind and helpful when I didn't have the right paperwork for a family member. 10/10 superstar employee!

Fantastic experience: if you have any dui issues please i beg yall come here they will definitely sort you out

Fantastic experience: Alexis was kind, professional, and efficient.

Fantastic experience: Ms. Alexis is great she helped me get everything I needed done with my enrollment and was very patient. Thanks so much

Fantastic experience: Thank you JaShandra at the Tampa location for making the registration process easy, quick, smooth, and friendly too. It’s rare to find that these days.

Fantastic experience: Una experiencia súper buena y te prestan el mejor servicio q puedas imaginar ,muy agradecido

Fantastic experience: Alexis was extremely on point. Kind and easy to work with. She made this tough process comfortable and secure.

Fantastic experience: I recently had the pleasure of receiving assistance from Alexis, and I can’t express enough how outstanding and easy the experience was. Alexis’s dedication to providing exceptional customer service was evident from the start. She was attentive, patient, and went above and beyond to ensure all my questions were answered and concerns addressed. Her friendly demeanor and professional approach made the entire process smooth and enjoyable. Thank you, Alexis, for your fantastic help and support! I would definitely recommend going to the Brandon office!

Fantastic experience: Amazing customer service and friendly staff definitely recommend this location over Tampa!!!

Fantastic experience: GREAT CUSTOMER SERVICE FROM ALEXIS,VERY CALM AND CLEAN ENVIRONMENT..❤️

Fantastic experience: 5⭐

Fantastic experience: Roci and Alexis are AWESOME and do and care about the people unlike the tampa branch which is HORRIBLE AND IGNORANT AND DONT DO THERE JOB AT ALL !! It’s ridiculous how the tampa branch is still able to screw people over constantly and no care at all for us people at all. Please please please shut the tampa branch down and start over with good people like Roci and Alexis who actually do there job and aren’t out to screw people over and just collect money there should be criminal charges pressed against the whole staff at tampa branch

Fantastic experience: Review for Alexis Extremely kind, helpful, efficient. Thanks

Fantastic experience: Today I visit DUI counter attack location in Brandon Fl, and received outstanding service from Ms. Roci. I greatly appreciate her for he assist and informing me the things I had know knowledge of. She was awesome!!

Fantastic experience: Ms Alexis was very helpful and efficient

Fantastic experience: Alexis was awesome and extremely helpful

Fantastic experience: Alexis was very sweet and helpful!

Fantastic experience: I had to go in and reschedule my classes because I had an emergency job come up that is out of state and Roci helped me out to get a new date scheduled she was super helpful thank you

Fantastic experience: Alexis was very attentive and precise. Had a clear and honest answer for all of my questions. Under the circumstances she made me feel very welcome.

Fantastic experience: Alexis was very pleasant and respectful ...awesome job thanks

Fantastic experience: Yeliz was great help! explained everything thoroughly and made sure i had the right documents and info to get through the process quickly.

Fantastic experience: Very pleasant, professional and helpful!!

Fantastic experience: Alexis was very sweet , very helpful .. she made a very embarrassing stressful situation not appear as bad .. the office as well .. not as intimidating

Fantastic experience: Alexis was very helpful, knowledgeable, and easy to get matters done expeditiously. Customer service is truly her thing!

Fantastic experience: Great place!!! Roci helped me a lot with the registration and schedule classes. Recommend this place to anyone. Great customer services

Fantastic experience: Shout out to Alexis. Thanks for the help!

Fantastic experience: Yeliz at the front desk is amazing and it’s apparent that she actually cares about you. She made the experience a lot better and they are lucky to have her. Shoutout to Yeliz you are the reason I wrote this review!!!!

Negative experience: The registration process is a joke. It took multiple phone calls, emails, and trips to their office to even get signed up.

Fantastic experience: Mrs Rosie was so helpful thank you so much!

Positive experience: I got the answers to All my Questions in the best possible way. They was able to provide assistance with such respect . Also, I gained valuable information i didn’t know in the past. This was very useful for my future. Thank you for all the help that was provided to me!

Fantastic experience: Alexis from the DUI Counterattack Brandon office provided exceptional service and support during my visit. Her expertise, empathy, and professionalism were outstanding. I highly recommend her and the office. Thank you, Alexis, for your help.

Fantastic experience: ALEXIS IS THE BEST AND VERY PATIENT ALOT OF HELP

Fantastic experience: Alexis was very helpful with processing my paperwork. It’s nice to have kind and understanding people such as herself walking you through such a frustrating situation in life. Alexis deserves a raise. Give that woman a raise!!!

Fantastic experience: Clean and calm office to walk into and super nice front desk ladies there to assist with any questions and the enrollment process which made it easy and stress free. I was helped by Alexis and she was amazing. Already a stressful time and am happy for the friendly people and clean area making it so easy

Fantastic experience: Alexis was patient and caring while walking me through the process.

Fantastic experience: Yeliz is so helpful and very nice!

Fantastic experience: Alexis was very helpful signing me up, lovely quick and even got my missing documents for me!

Fantastic experience: alexis is very helpful when asked about information for the class, she made everything fast and smooth

Fantastic experience: Alexis was very helpful and patient with me and she a cutie

Fantastic experience: The Roci & Alexis in the Brandon office..They both were awesome help...very patient with me..and would recommend them to help everyone..They were awesome

Fantastic experience: There very good at there job

Fantastic experience: Alexis was extremely helpful today! Very professional and I was able to get all the information I needed.

Fantastic experience: Exelente atención de parte de yeliz en la oficina de Tampa, con su paciencia me explicó todo el proceso, pensé que iba hacer más difícil pero fue sencillo

Fantastic experience: Tampa location with Vanesa was good I had to come back and edit this review, Tampa DUI 1 has the best teacher Mr.IVEY I feel like he touched all of our hearts and really made a change in all of us those 2 days . I always thought this was a dumb class but this was the best therapy and class I could ever have. I really appreciate it him.

Fantastic experience: Alexis was very helpful and got me out in a timely manner

Fantastic experience: Alexis was very nice and helpful!

Fantastic experience: Alexis was amazingly helpful and so kind during my visit. She is the go to person for anyone needing assistance during their visit!

Fantastic experience: Alexis customer service is phenomenal, very informative an knowledgeable with everything i had to do. She helped me with all my paperwork. Quick an easy.

Fantastic experience: Alexis was amazing and VERY HELPFUL!!! I’m very pleased thank you Alexis!!!!!!!!!!

Fantastic experience: Alexis has been excellent to work with and made the process seamless. Thank you and please provide them with coffee!

Fantastic experience: Alexis was very informative and friendly.

Fantastic experience: Alexis was amazing and highly professional! 10 out of 10

Fantastic experience: Rosie was very helpful, friendly, respectful and knowledge!! Very much appreciate her customer service.

Fantastic experience: Great Experience!!! Alexis has a great personality and was extremely helpful!!!

Fantastic experience: Alexis was informative, friendly and helpful. Was a pleasure to work with.

Fantastic experience: Alexis was super helpful and informational and made the whole process a lot easier!!!

Fantastic experience: Alexis was very helpful and moved pretty quickly once finally seated.

Fantastic experience: Thank you Roci for making a stressful situation less stressful and getting me all the information I need in-order to succeed !

Fantastic experience: Alexis was amazing! She gave me all of the details I needed for an easy enrollment and answered all of my questions.

Fantastic experience: Alexis was very helpful and made the process so smooth! Her personality lights up the office!

Fantastic experience: Even though this is a hard time for me Alexis made it very pleasant, fast and efficient to get me through it. Had no issues from start to finish.

Fantastic experience: Alexis is awesome. Helped me sign up for everything with no issues.

Fantastic experience: Alexis was amazing and helpful and made my experience quick and easy.

Fantastic experience: The service was very prompt, Alexis was very polite, respectful, and even funny.

Fantastic experience: Alexis in the Brandon office did an excellent job helping me out today! She went above and beyond to help me out with my enrollment. Definitely has great customer service and made this a great experience for me. Thanks Alexis

Fantastic experience: Alexis in the Brandon office was amazing and very helpful.

Fantastic experience: Both ladies were awesome and so sweet and very efficient in getting paperwork done very quickly.

Fantastic experience: Alexis was very informative, professional, and very nice. Under different circumstances would be a friendly person 10/10 customer service

Fantastic experience: ROCI WAS AMAZING!!!!! BRANDON OFFICE STAFF DEFINITELY A 10 STAR!?!!!

Fantastic experience: Very helpful, such a nice and profesional person..

Fantastic experience: Easy to do and had the best help from yeliz. Greatly appreciate it

Fantastic experience: Alexis was very helpful and very nice. She has a really nice vibe. Would say I’d love to see her again but I don’t plan on coming back to this place

Fantastic experience: My experience was very easy and Alexis was very respectful Thank you for helping me

Fantastic experience: Loved the service janelis was very helpful very fast and great customer service

Fantastic experience: Pretty decent office especially for where the location is at. The STAFF the staff is flawless though all honesty Ms. Alexis Landers is not only very helpful and great at helping everyone person they walks in but her attitude and professionalism is beyond words . She deserves a raise because she helped everyone respectfully and professionally. I’ll comeback just for her . Thank you ma’am

Fantastic experience: Alexis was amazing!! She definitely did what she had to do to get me enrolled and was extremely nice . Give her a raise!!

Fantastic experience: Alexis was awesome and so helpful! I needed a lot of information and she helped me with all of it.

Negative experience: place needs to be put out of business does nothing but the opposite of HELP. tried to make things harder and SCAMS PEOPLE OUT OF THEIR MONEY. paid for the whole course and scheduled the evaluation and they purposely scheduled it right on the 90 days. when we tried to reschedule because our son was sick with pneumonia in the hospital, they pretty much told us to kick rocks. I just got a phone call this morning from some entitled, rude woman in regards to my fiancé. When I try to explain the situation, she was rude and hung up on me. She did the same thing multiple times to my fiancé.

Fantastic experience: Drove a friend and they treat them with respect and dignity.

Fantastic experience: Vanessa & Ms. Brenda at this location are really helpful, professional and provides you with the information you need. They try to make the process quick and painless. Thanks for your help again !

Fantastic experience: Alexis and Roci are the Best. Wonderful people to work with.