American Safety Council, Inc.
Information about American Safety Council, Inc.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Based in Orlando, Florida, American Safety Council is an industry leader in online training. We provide e-learning options for dismissing a traffic ticket, receiving OSHA safety training, becoming a notary, starting a business, obtaining your insurance license, or continuing your cosmetology education. Always striving for excellence, we lead the industry in gaining government approvals for various certifications and utilizing new technology to improve the quality and effectiveness of online learning.
Our fun and creative team works tirelessly to create the perfect customer experience, and our online support team is always available and eager to answer any questions you have.
Our comment from DrivingSchools.Directory about American Safety Council, Inc.:
American Safety Council, Inc. is dedicated to providing quality online safety training and educational courses. Our customer service team is often recognized for their prompt and helpful assistance. Many users have praised representatives like Ranel, Kristine, and Olaf for their excellent support, making the process smoother for students encountering issues.
While most customers report positive experiences, some have expressed concerns regarding difficulties with course navigation and technical issues. Additionally, there are mentions of clients facing challenges related to receiving their completion certificates, especially during busy periods. We acknowledge these challenges and are actively working to streamline our processes.
Moreover, customers appreciate the convenience of online courses, which offer flexibility around their schedules. American Safety Council remains committed to enhancing user experiences, addressing concerns, and ensuring quality service for every student.
- Responsive customer service with many positive reviews.
- Wide selection of online courses catering to various needs.
- Continual efforts to improve user experience based on feedback.
In conclusion, American Safety Council, Inc. is striving to provide quality training and excellent customer support, while also looking to address areas needing improvement based on user experiences.
American Safety Council, Inc.: Reviews
Negative experience: Never received my osha 30 card, i tried to get a replacement or something and was told after 5 years they can not issue a replacement, osha cards have no expiration date and was dismissed twice talking to customer service. Asked how to leave a review and was dismissed again!. No longer recommending or referring anyone to use this site
Hello Zeus, We sincerely apologize for the frustration and inconvenience you’ve experienced. Unfortunately, OSHA guidelines state that replacement cards cannot be issued after five years. While OSHA cards do not have an expiration date, this restriction on replacements is outlined in their official policies. You can review the details on page 21 of the OSHA file available here: https://www.osha.gov/sites/default/files/OTP_Requirements_2024.pdf. We understand how disappointing this is and are sorry for any confusion or lack of support you felt during your previous interactions. If there’s anything else we can do to assist you or address your concerns, please don’t hesitate to let us know. Your feedback is important to us, and we will use it to improve our services.
Fantastic experience: Fast problem resolution. My recommendation is if you are tired take a nap before answering your security questions. I felt so frustrated but my trainer sent me to support and support was patient and helped me solve my problem. Thank you Gail!
Hello Shameka, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Gail. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us.
Fantastic experience: The agent, Ama was very helpful and quick to respond and take care of my request. I highly recommend.
Hello Rhonda, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Ama. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us.
Fantastic experience: I haven't started the course yet as I was having trouble getting logged in. I sent in a help request and Kristine was on top of it. I very much appreciate her diligence and timely execution of solving the problem.
Hello Mark, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Kristine. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us.
Fantastic experience: Mary is the best I like his promptness and kindness.
Hello Denis, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Mary. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Good experience contacting the support. I spoke to Antonette. Thnak you!
Hello Emir, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Antonette. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Kristine has been such great help! I was able to get all my problem stimulated by her help! Thank you so much!
Hello Jason, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Kristine. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Kristine was amazing in assisting me with my technical difficulties. The team is very responsive and always helpful.
Hello Kayla, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Kristine. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Hello, I would like to thank Reena for her help in receiving my Certificate of Course Completion. It appears there was a problem with my mailing address which has now been corrected. Thank you Anthony Graziano
Hello Tony, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Reena. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Olaf responded quickly and was very helpful answering my questions. Great experience!
Hello Kent, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Olaf. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Christian helped me get my course started when I was blocked on the website! Looking forward to driving - vroom vroom!
Hello Taylor, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Christian. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Representative was able to assist me in minutes with obtaining course completion certificates for course taken in Sep 2023. Previous routes and attempts taking over an hour had been unsuccessful. Thank you!
Hello Mike, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Antonette. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us
Fantastic experience: Easy online course and quick help response. When i had questions i was helped by a gentleman named Matt who cleared everything up and resolved my issue.
Hello Isaiah, Thank you so much for your positive review! We're delighted to hear that you found the course easy to navigate and that Matt was able to assist you quickly and effectively. Your feedback means a lot to us, and we’re here to help if you have any further questions or need assistance in the future!
Positive experience: The website is trash. Kie at customer service was great.
Hello Rosie, Thank you for your feedback! We're sorry to hear that you had issues with the website, but we're glad that Kie provided excellent customer service. We’ll make sure to share your kind words with them and work on improving our platform. If you need any further assistance, please don’t hesitate to reach out!
Positive experience: ranel was cool and helped me a lot, kinda. But still awesome, great person.
Hello Sam, Thank you so much for your positive review! We're glad to hear that Ranel was able to assist you and make a good impression. If there's anything else we can help you with, please don't hesitate to reach out!
Positive experience: Somewhat cumbersome to navigate thru screens. Often requires two actions to. move on, where on should be sufficient!
Hello Brennan, Thank you for your feedback. We’re sorry to hear you found navigating the course to be cumbersome. Your experience is important to us, and we’re always looking for ways to improve our platform. If you need assistance or have any questions, please don’t hesitate to reach out to us—we’re here to help! Thank you again for taking the time to share your thoughts.
Fantastic experience: Although I had to return the course because it is intended for residents of the US, which is not my case, the customer service has been fast and effective.
Hello Xavier, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us!
Fantastic experience: The website didn't initially validate my license number, but live chat Ranel helped within a couple of minutes.
Hello Alexander, We appreciate your 5-star review! We’re thrilled to hear that you had a great experience with our representative, Ranel. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us!
Positive experience: Aldiny did me a great service and showed compassion in reinstating my course. I was unavailable to take class in the time restriction
Hello John, Thank you so much for your positive review! We’re thrilled to hear that you had a great experience with our representative, Aldiny. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us!
Fantastic experience: I couldn't get my Joshua's Law certificate and then Ranel helped me get it within 5 minutes. Great service
Hello Certified Noob, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Ranel. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Perfect venue to take on additional training when you travel a lot or typical working hour training simply isn't an option.
Hello Jaime, Thank you for your kind words! We're glad you had a great experience with our course. If you need any further assistance, feel free to reach out!
Fantastic experience: Fast easy service. Problem was fixed. Thankyou!
Hello Jaime, Thank you for your kind words! We're glad you had a great experience with our customer service. If you need any further assistance, feel free to reach out!
Fantastic experience: Lance was very helpful and provided me with the information I requested. Thank you, Lance! Great job!
Hello Lizzy, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Lance. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Reena was very helpful. Thank you very much
Hello Vlad, We really appreciate the positive review! We are happy to learn that you had a great experience with our representative, Reena. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Fantastic customer service. I spoke with Matt, and he helped me solve my problem in minutes with zero pushback. Couldn't be happier!
Hello Dave, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Matt. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: I called for assistance to update the court information on my drivers certificate. The agent that helped me was very patient and helpful. The agent submitted a service ticket to have this information updated. I was very impressed and pleased with the service. THANK YOU.!sincerely.
Hello Loni, We truly thank you for the positive review! We are happy to learn that you had a great experience with our team's customer service. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: When I called Ranel was very helpful and fast in providing me with a certificate I needed that was overdue.
Hello OG Blue Blur, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Ranel. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Eve was a wonderful help to me getting back in to the course, she's a life saver. Very kind and attentive, 10/10 would ask Eve for help again
Hello Jonathan, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Eve. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: I had significant problems in logging back into the course, but when I spoke with your Tech Support Representative Gladyze, she was able to determine the cause of the problem quickly and solved it. Her manner was both professional and reassuring, and I was very happy to have her work with me. Thank you, Gladyze!
Hello Joanne, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Gladyze. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Great customer service. Kristine was able to help me with my queries. It was resolved immediately. Good job .
Hello Lin, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Kristine. Please let us know if you have any other questions as we are here to assist you!
Positive experience: Matt was somewhat helpful, but was just rushing through. I attempted several times to initiate a chat, but the person on the chat would take forever to respond, I would get distracted for 30 seconds and then it would say that the chat was disconnected. I spoke to Matt through the chat, and he was alright. He never greeted me. Sent me a link. When I asked him to elaborate he gave me a half assed response which didn't really answer my question. It would be smart when people are inquiring about the services, if they ask about physical driving schools to just say that you don't have physical driving schools. Instead of sending them links to the information for online schools and not actually being a human. Not very helpful, but not rude either.
Hello IKG Trinity, Thank you for taking the time to share your feedback. We apologize for any frustration or lack of clarity you experienced during your interactions with our team. Providing clear and helpful support is our priority, and we’re sorry we fell short of your expectations in this instance. Your suggestion regarding inquiries about physical driving schools is greatly appreciated, and we’ll work on improving our communication to provide more direct and human-centered responses. If you have any unresolved concerns or need further assistance, please don’t hesitate to reach out to us. We’d love the opportunity to make things right. Thank you for your understanding, and we hope to better serve you in the future.
Fantastic experience: Matt was able to help me with my questions fast and effectively
Hello Damita, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Matt. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Quick and easy. I am very happy and it was very helpful
Hello Maria, Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us!
Positive experience: The first customer service person they gave me left in the middle, but the second was fantastic, efficient, and very helpful
Hello Kaitlyn, Thank you so much for your 4-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re here to assist you anytime. Thanks again for choosing us!
Fantastic experience: Matt Delalamon is the best at this company. Did his best to help me out very very quick. Very satisfied with their costumer support .
Hello Alex, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Matt. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: I recently completed an online defensive driving course and encountered some technical issues along the way. The support team was incredibly responsive, especially Kie Wong, who was knowledgeable and patient in quickly resolving my issue. I highly recommend their defensive driving course to others.
Hello Ariel, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Kie. Please let us know if you have any other questions as we are here to assist you!
Negative experience: DO NOT USE THIS COMPANY. THEY ARE SCAMMERS. I've been trying to get my money back from this company for a month now. They along with Certus Fusion Training have been giving me the run around. I purchased an online OSHA course from Certus Fusion Training, once my money was accepted by Certus Fusion Training, I was immediately redirected to a log in page without receiving a receipt. I tried logging in to the account that I'd set up but was denied access. I tried contacting the company and spoke to several individuals who repeatedly asked the same questions literally over and over after I responded to their questions after about two weeks of emails , American Safety Council responded saying they did not have an account for me but some how had a receipt for me purchasing a Texas online drivers ed course in March of this year ( I've never been to Texas and I've never been charged for a driver's Ed course ). After another week, Certus Fusion Training says they found my account, I immediately requested a refund. Now they saying the money was sent back but I don't have it and my financial institution doesn't seem to know what's going on.....DONT NOT USE THIS COMPANY.
Hello Jermaine, Thank you for sharing your feedback, and we deeply regret the frustration and confusion you’ve experienced. Your concerns are important to us, and we take this matter very seriously. We understand there was confusion surrounding your account and the refund process. Certus Fusion, our platform where the course is hosted, appears to have encountered an issue with your account details. Regarding the refund, our records indicate that you disputed the transaction with your bank, and we processed the refund accordingly. If you have not yet seen the refund in your account, we recommend reaching out directly to your bank, as they would have the most accurate and up-to-date information regarding the status of the refund. We sincerely apologize for the inconvenience and confusion this situation has caused. If there’s anything else we can clarify or assist with, please don’t hesitate to reach out. Thank you for bringing this to our attention.
Fantastic experience: Jaybee was incredibly helpful in getting me back into my course. I almost thought I had to start all over and purchase the course anew. Very quick responses and feedback. Very happy with my experience.
Hello Jess, We truly thank you for the positive review! We are happy to learn that you had a great experience with our representative, Jayvee. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Jimmy was a great help with everything i needed, he saved my life by providing the imfprmation i needed thanks so much
Hello Luis, We truly appreciate the positive review! We are happy to learn that you had a great experience with our representative, Jimmy. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: After completing several courses, I highly recommend them if you are looking for online courses. Jimmy, one of their live chat agents, was very helpful answering all of my questions. So, their customer service is great too.
Hello Daniel, Thank you for your positive review! We are happy to learn that you had a great experience with our representative, Jimmy. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: I had a technical issue and when reaching out to customer support, Kie was very kind and helped me resolve my problem within minutes!
Hello Hailey, Thank you for your positive review! We are thrilled to learn that you had a great experience with our representative, Kie. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Ranel was very helpful even after i was repeatedly disconnected from others. Ranel got my issue solved in well under a minute, now thats service
Hello Chase, Thank you for your positive review! We are thrilled to learn that you had a great experience with our representative, Ranel. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Ranel was very helpful with my account mishap! Great customer service!
Hello Sadie, Thank you for your positive review! We are thrilled to learn that you had a great experience with our representative, Ranel. Please let us know if you have any other questions as we are here to assist you!
Fantastic experience: Was able to recover a food handler card sent to my other gmail account from a account i no longer use.
Hello Phillip, Thank you so much for your positive review! We're glad we could help you recover your food handler card. If you need anything else, feel free to reach out. We're always here to assist!
Fantastic experience: Olaf displayed excellence in customer service. Helped with what I need with ease and kindness. Absolutely no notes for him, he deserves a great promotion!
Hello Omaur, Thank you so much for your feedback! We're thrilled to hear that Olaf provided such excellent customer service. It's always wonderful to know when our team members go above and beyond, and we’ll be sure to pass along your high praise. We appreciate your kind words and recommendation—Olaf will certainly hear about it! If you need any further assistance, please don’t hesitate to reach out.
Fantastic experience: My agent, Ranel was amazing! I don’t believe I received my certificate upon course completion, but after reaching out, Ranel was quick to help me receive it. Very fast, very kind, and very helpful! Thank you so much!!
Hello Solae, Thank you for sharing your experience! We're thrilled to hear that Ranel was able to assist you so efficiently and kindly. It's great to know you received your certificate quickly after reaching out. We'll be sure to pass along your kind words to Ranel! Thank you again for choosing us, and don't hesitate to reach out if you need further assistance!
Fantastic experience: I recently enrolled in and completed a driving course and mistakenly deleted correspondence information before i obtain my certificate. I called the 800 number and spoke with Reena. She kind, very professional and walked me (Held my hand digitally) through each step and sent me links to obtain needed information. I'm a 25 year Retired Military vet and it meant a lot to me, for her to take the time to help me. She was exceptional.
Hello Larry, Thank you so much for sharing your experience! We're delighted to hear that Reena provided exceptional support and guided you through the process so patiently. It's wonderful to know that her professionalism and kindness had such a positive impact, especially given your background and the importance of great service. We deeply appreciate your service and are grateful to have been able to assist you. We'll be sure to pass along your kind words to Reena!
Negative experience: The certus platform used by American Safety council made it Impossible for me to log in after I started the course. Any further log in attempts the following days kept taking me to previous courses completed years ago and was not able to access the existing one in progress. Customer service is practically non existent. All communications are through email and they always have me the same scripted response that they “did something” and try again. But it never worked. I got tired of the useless back and forth and time wasting so I enrolled with a different vendor which was a seamless experience. American safety council took my money (plus the add ons I bought totaling and did not deliver the service they promised by having a faulty UI platform. I feel robbed. All they do is offer “sincere apologies for the frustration” but don’t do anything about it. I asked for a refund and was completely ignored. I Don’t recommend this vendor at all and judging by similar reviews I can tell I’m not the only one that shares this feeling. What a scam. Don’t use them
Hello Christian, Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you've experienced. It sounds like there may have been some confusion with the login process, as entering an incorrect username could direct you to a previous profile or completed courses. Usernames are what distinguish accounts, and we apologize if this caused any frustration. We also deeply regret that you felt our customer service fell short. If you reach out to us at [email protected], we can assist you further, including processing a refund if necessary. We're committed to addressing these issues and helping you resolve this matter. Once again, we are very sorry for the trouble you’ve encountered, and we truly value your feedback.
Fantastic experience: When I needed customer service, I called and was fortunate to get Gwen on the phone. Her competency and expediency in resolving my problem was extremely well received, as timeliness was of a paramount concern. Furthermore, she took the time to follow up with an email in the event that I needed subsequent assistance. Thank you Gwen. You are a true tech support superstar ! Regards, Steve
Hello Steve, Thank you so much for your thoughtful review, Steve! We're thrilled to hear that Gwen provided such exceptional support and resolved your issue promptly. Timely assistance is always our priority, and it's great to know that Gwen went above and beyond to follow up with you. We'll be sure to pass along your kind words to her. If you ever need further assistance, don’t hesitate to reach out. Thanks again for sharing your experience!
Negative experience: Did not send proof of completion to the dmv. Than wanted to charge for an unofficial copy. This is BS and a scam. Wasted time at the dmv to be turned away and said they had no record of completion
Hello P L, We are sorry about the inconvenience. We will be happy to look into this issue and resolve it for you immediately. You can email our management team to [email protected]. We look forward to assisting you.
Negative experience: Our son was in the middle of an on line course that is a required driving course. ASC had a tech issue and said he had to retake the entire course again. He was half way through and several weeks worth of work down the drain. The on line chat people were unbelievable rude and unhelpful. In the middle of trying to get help they would end the chat. WE WERE NOT offered a refund at all but a partial refund, we paid $30 but were offered $14.95 back. I was told I would get a call within 2-4 business days to get help and no one called me. They also said they had no tech department to help with the issue.
Hello Jayson and Tracy, We sincerely apologize for the frustration and inconvenience your son experienced with our course. We understand how upsetting it is to lose progress, and we truly regret that this technical issue affected his work. Our team strives to resolve issues as quickly as possible, and we are sorry to hear that your experience with our support staff was not up to our usual standards. We take customer feedback seriously, and we'll be addressing this with our team to ensure it does not happen again. While we did offer a refund, we understand that it does not make up for the lost time and effort. Please know that we are continuously working to improve our technical systems and customer service. If there's anything more we can do to assist or if you would like to discuss other options, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we hope to be able to resolve this for you.
Positive experience: Awesome service and an Easy way to complete the Permit Exam. There is a live chat for anyone who is confused about what to do afterward. I had great service; Ranel was great.
Hello Meisha, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Fantastic experience: ranel is so cool guys they do the job the best bro need a promotion fr fr thank u ranel and have a nice day.
Hello zack Saint, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Negative experience: This place is a scam, do not waste your time or money. They are not upfront about the identity verification process and if you "time out" because you are taking an online course in the real world, BEST CASE is you have to restart the course. WORST CASE is they will charge you AGAIN to restart the course. Absolute worst experience I've had with an online defensive driving course. I chatted and called and said per their policy, they cannot give a refund or reinstate you to the course where you had left off. I was 4hrs in when I got locked out, all for nothing!! Absolutely absurd! They should not be allowed to operate as a business like this.
Hello Nate, Thank you for sharing your feedback, and I truly apologize for the frustration this situation has caused. We understand how upsetting it can be to experience an interruption in the course. The identity verification process and course rules are set in place to comply with strict state regulations and policies, which are necessary for us to continue offering these services. While I understand the inconvenience this has caused you, these protocols are not meant to be punitive but to ensure that we meet the legal requirements for providing state-certified training. Unfortunately, if the time limits or verification steps are not met, we are obligated to follow the state’s policy of restarting the course, which we are unable to bypass. I sincerely apologize for your experience, and while we are bound by these regulations, we are always here to help address concerns and provide any further assistance you may need. Please feel free to reach out if there’s anything else we can assist you with.
Fantastic experience: Ranel was extremely kind and resolve the issue I was experiencing. Very good customer service.
Hello Robert, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Fantastic experience: Ranel was patient and attentive to help me in a timely, professional manner. He resolved my issue.
Hello Nicole, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Fantastic experience: Ranel was very helpful and patient with me figuring out the site!
Hello Evelyn, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Fantastic experience: Ranel was so helpful and efficient when I needed to log into my account after a year with no memory of my order ID or my account ID! Fast responses too!
Hello Spongebob Squarepants ( love it haha) Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is anything else we can assist you with!
Fantastic experience: spoke with Collin about connecting a mic....he was so patient and clear, that I actually accomplished my goal without destroying my computer. excellent people skills and mad computer skills...thanks Bernie
Hello Bernie, Thank you so much for your kind words! We're thrilled to hear that Collin was able to assist you so effectively. We'll be sure to pass along your compliments to him. It’s great to know that his patience and expertise made the process smooth for you. If you need any further assistance, we’re always here to help. Thanks again for your review!
Negative experience: Absolutely HORRIBLE experience with the parent taught driver education course. What should be 32 hours of online course material, is more like 80 hours because the modules make you wait for the timer to count down to 0:00. There are many modules with 2-5 slides that require the clock to count down anywhere from 2-5 hours!! DO NOT waste your money, or more importantly your time!!
Hello Heather, Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced with the course. We understand how inconvenient the time requirements can seem, and we truly regret that this caused you such frustration. The course is designed to meet the state-mandated time requirement, which is why it prevents moving forward until the timer reaches zero. Unfortunately, we are bound by these guidelines to ensure compliance. However, I can assure you we are continuously working to improve the user experience while staying within these regulations. We appreciate your patience, and if there is anything else we can assist you with, please don’t hesitate to reach out. We're here to help!
Negative experience: Absolutely horrible. I loged out of the test for a meeting and was not able to get back to my program. Tried calling and chatting with no success. Spent hours going through the program without being able to finish.....and ZERO support from the company. Do yourself a favor and find another resource..
Hello Scott, I sincerely apologize for the frustration and inconvenience you've experienced. I assure you that we are not a scam, and our goal is to provide a reliable and supportive service to all our students. I understand how upsetting it must have been to not be able to access your course after dedicating so much time and then being unable to reach support. It sounds like you may have been logged out due to security question failure, and I see it has already been resolved. We are also investigating why you were unable to connect with support, as we aim to improve our services based on feedback like yours. You can email us at [email protected] for prompt assistance if you need any more help. Once again, I’m truly sorry for the inconvenience, and we’re here to make things right for you.
Negative experience: I'm very upset with this company. It stated that my son's certificate would be sent to the DMV, however their system is down and it is not being reported currently. It has been down a few days is what they stated when I called. The DMV stated I could just get the certificate number and give it to them, but when I called on the phone the man on the whole said they couldn't provide a certificate number. I paid for the certificate online to get it immediately and the DMV couldn't accept it because there isn't a certificate number. ASC asked me to be patient, but when you have to get appointments at the DMV months out it is hard to be patient when they didn't do what the claim they would do, yet they took my money and put a big damper in my sons birthday weekend.
Hello Amy, I sincerely apologize for the inconvenience and frustration you have experienced. We understand how important this is, especially given the significance of your son’s birthday weekend. This situation is certainly not the standard of service we strive to provide, and we deeply regret the impact it has had on your plans. Unfortunately, the system issue affecting the reporting of certificates was unforeseen, and we are working hard to resolve it as quickly as possible. We completely understand your frustration, especially given the challenges of securing DMV appointments. Please know that we are making every effort to restore our services and ensure that your son’s certificate is reported correctly to the DMV. We truly appreciate your patience during this difficult time and are committed to resolving the issue as quickly as possible. If there is anything else we can assist with in the meantime, or if you have any further questions, please don’t hesitate to reach out. Again, we apologize for the disruption, and we are doing everything we can to provide the quality of service that you and your son deserve.
Negative experience: DISAPPOINTED, DON’T USE SCAM! SCAM! SCAM! YOUR MONEY WRONGFULLY SPENT! I am here on behalf of my brother. He paid for a service we completed the course and American Safety Council didn’t complete didn’t complete there part of sending there certificate completion Number. He missed two days of work. On Tuesday they said there system is down they said go back in 72 business hour we are back at DMV and now they said it was still down and wait another 72hrs I asked for a refund they said no because the course was completed but they can’t complete from there part. Disappointed.
Hello Aldo, I sincerely apologize for the frustration and inconvenience you and your brother have faced. We understand how disappointing and stressful this situation is, especially when it has impacted his work schedule. This is absolutely not the experience we aim to provide, and I deeply regret the delays with the certificate. Our system experienced an unexpected issue that affected the reporting process, which is why your brother’s certificate has not been sent to the DMV as promised. While we are working diligently to resolve this as quickly as possible, I completely understand the frustration of waiting. We appreciate your patience, and I assure you that we are doing everything in our power to correct the situation. Regarding the refund, we are unable to issue one since the course was successfully completed. However, we are fully committed to ensuring the certificate gets processed. Please know that this delay is in no way reflective of the service we strive to provide. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Negative experience: WARNING: SCAM ALERT! I had an awful experience with American Safety Council, and I want to make sure no one else falls into this trap! After my daughter completed her course, the DMV had NO RECORD of it. I was forced to pay for a certificate, which turned out to be completely useless. I reached out to the American Safety Council last Friday and was told they were having issues with reporting to the DMV. It’s now Wednesday, and still no update with the DMV. When I contacted them again, I got the same runaround – they’re “investigating” but offered no real help and refused to refund me for the worthless certificate. It feels like they purposely delay reporting just to get more money from people like us! To make things worse, all their customer service is overseas and they have no clue how to help or even understand what a driver's license is. ❌ DO NOT USE AMERICAN SAFETY COUNCIL! ❌ There are so many other reputable companies out there – save yourself the headache and avoid this one at all costs!
Hello Stephanie, I sincerely apologize for the frustrating experience you've had with us. We completely understand how concerning it must be that your daughter's course completion was not immediately reflected at the DMV, and I am very sorry for the delay in resolving this matter. We’ve been experiencing an unexpected issue with DMV reporting, and while our team is working hard to resolve it, I understand that our efforts so far haven’t met your expectations. I regret the inconvenience this has caused, especially with something as important as your daughter’s certification. Regarding the certificate, I want to assure you that the delays are not intentional, and I’m deeply sorry that it has felt that way. We are committed to fixing this as quickly as possible, and I will escalate your situation to ensure it is addressed promptly. I also apologize for the experience you had with our customer service team. It’s important to us that our support is knowledgeable and effective, and I will personally ensure that this feedback is reviewed so we can improve the service we provide. We truly appreciate your patience during this difficult time, and I hope we can regain your trust by resolving this for you. If there is anything further we can do, please don’t hesitate to contact us directly at [email protected].
Fantastic experience: Nancy B was my service tech today and she went above and beyond to make sure my problem was resolved and that i was satisfied.
Hello Haleigh, Thank you so much for taking the time to leave us a five-star review! We truly appreciate your support and are thrilled to hear about your positive experience with our representative, Nancy. If you ever need any further assistance, don’t hesitate to reach out. Thanks again!
Negative experience: ****BUYER BEWARE***** ****SCAM***** I wished I had done a review check before dealing with this company!!!! I used the American Safety Council for a copy of my driving record. This company is on the Florida Highway Safety and Motor Vehicles (FLHSMV) preferred list of record providers. I read the fine print and it does say that it doesn't provide the name of the person on the driving record. It only provides the license number. I figured that is how it is done for security purposes. I tried to use this document that I paid $29.99 for and it was not accepted as a legit driving record by the State of Maryland. I had to make a new appointment for a different day. This is a major inconvenience for people who work and have to take time off work to deal with stuff like this. Of course they wouldn't provide a refund back to Paypal. I am positive they are profiting from innocent people while providing useless services. I would classify this as a SCAM. The State of Florida should not use this company. I managed to go directly to the Clerk of Courts and got the same document with my name on it for $10.00. Buyers Beware
Hello Madeline, Thank you for sharing your feedback, and I’m truly sorry for the frustration you experienced regarding your driver record. We understand how inconvenient it must have been for you to take time off work and face challenges with using the document. To clarify, as an authorized provider, we follow strict privacy guidelines set by the Florida Highway Safety and Motor Vehicles (FLHSMV) when it comes to sharing personal information. For security reasons, certain data, such as the driver’s name, is excluded from the report to protect your identity. We understand this can cause confusion, and we're always available to help clarify this upfront. While we strive to ensure our services meet the necessary standards, each state may have its own criteria for what they accept as a valid driver record. We apologize for the inconvenience this caused with your appointment in Maryland, and we are actively working to provide clearer information about how our records can be used. We appreciate your understanding, and if you have any further questions, please feel free to reach out. We are here to help.
Negative experience: Horrible experience they ask you to authorize your voice, but the Number that they give you to call is disconnected, there's no one there. After 5pm when you do get through to them, they are unable to help you when you get through to them on the internet, which is only available till 10 in the customer chat. They disconnect from you without even helping you. They ask you over and over again. For all your information, you finally get through to them. And then they don't even help you very annoying and unprofessional. I highly recommend not using them
Hello Chantel, Thank you for your feedback, and I sincerely apologize for the frustrating experience you’ve had with both our voice biometrics system and trying to get in contact with our team. We are aware of the issues with the system and are actively working to resolve them as quickly as possible. We understand how inconvenient this has been, and we're especially sorry that our phone line and customer support did not meet your expectations. To make this right, we’re offering you options, including a refund, or if you'd like to continue, we can provide a promo code or reissue the course at no additional cost. Please let us know which option works best for you. In the future, for faster assistance, we encourage you to contact us directly at [email protected]. We want to ensure your concerns are handled swiftly, and we’ll make every effort to improve your experience moving forward. Once again, we deeply regret the inconvenience and appreciate your patience as we work on improving our services.
Fantastic experience: American safety council company is friendly, fair, and provides great customers support by phone and chat. In my case i registered for 5 hours learners online course.
Hello Itamara2000, Thank you so much for taking the time to leave us a five-star review! We truly appreciate your support and are thrilled to hear about your positive experience with our company. If you ever need any further assistance, don’t hesitate to reach out. Thanks again!
Negative experience: Answer ur phone and fix ur website. Stop stealing people’s money. Going to report you.
Hello Yanet, I sincerely apologize for the frustration you’ve experienced. We understand how upsetting it can be not being able to reach support and facing issues with the website. Your concerns are important to us, and we are committed to resolving this for you. To address this matter quickly, please contact our escalation team at [email protected]. They can provide you with direct assistance and ensure that your issue is handled promptly. Thank you for your patience, and again, we’re truly sorry for any inconvenience caused.
Fantastic experience: Ranel was very nice and patient with me and fully helped me out. She was really great.
Hello Jonathan, Thank you so much for taking the time to leave us a five-star review! We truly appreciate your support and are thrilled to hear about your positive experience with our representative, Ranel. If you ever need any further assistance, don’t hesitate to reach out. Thanks again!
Negative experience: These people and this place have literally blowed my mind with the theft that they inquire on a daily basis , lies and scams and bs!!!!! I have purchased 2 programs and only needed 1. I have been back and forth since May 2023 and still have no refund. Never a person to talk to, always something I am not a patient person with this company any longer . I am calling the BBB in the morning. I was told 2 weeks ago that I would get my refund and it was approved and it would be 3-5days .. NO I WILL NOT SEND MY ORDER ID # AGAIN! FUND IT IN THE EMAILS I HAVE SENT . DO NOT USE THESE PEOPLE THEY ARE SCAMMERS !!!!!
Hello K O, I sincerely apologize for the frustration and inconvenience you’ve experienced. We truly want to resolve this issue as quickly as possible. To ensure that this is handled with the attention it deserves, I kindly ask you to email our escalation team directly at [email protected] for immediate assistance. We understand your patience has run out, and we appreciate your feedback. We are committed to resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you further.
Fantastic experience: Ranel was very helpful when we had questions about my son's permit test. Thankful for great customer service.
Hello Marsha. Thank you for stopping by to leave us this positive review! We are happy to learn that you had a great experience with our representative, Ranel. Please let us know if there is anything else you need from us!
Negative experience: We did not have a great experience. I had to contact customer support because I couldn’t find answer to a question and I was told that i should have read the information before signing up for the class. I asked for a certain certificate I needed to show the BMV and 3 different people sent me the same certificate not the one I asked for. I am convinced that no one there knows the process for which my teenager needed to take to go get his permit or they all just like to be as little help as possible. I wouldn’t go through this company again!
Hello Elise, I am truly sorry to hear about your recent experience, and I want to sincerely apologize for the frustration you’ve encountered. This is certainly not the level of service we strive to provide. We understand how important it is to receive accurate and timely assistance, especially when it comes to something as crucial as your teenager's permit process. Please know that we are here to help, and I would encourage you to reach out to our escalation team at [email protected] so we can review your situation in more detail and ensure everything is handled correctly moving forward. Thank you for bringing this to our attention, and we truly appreciate your feedback.
Negative experience: WARNING DO NOT USE THEM! WARNING!! What out for scam. Did a driving class. Horrible experience. Completed module one. Took three classes stated I failed all three, never saw results. Said I have to re-register. I would have to pay $28.90 again. I requested to see test scores but none. Again only got through module 1.
Hello Denise, I'm sorry to hear about your experience and understand your frustration. Per Florida guidelines, we are unable to unlock the course after failing a quiz 3 times. I know this policy can be challenging, and we genuinely want to help make things right for you. To help you complete your training, we would like to offer you a promotional code that will allow you to retake the course free of charge. If you have any other questions or need further assistance, please feel free to reach out to our escalation team at [email protected]. We're here to help and ensure you have a positive experience moving forward. Thank you for your understanding.
Negative experience: SCAMMMMMMEERRRRSSS! Not even sure how this company is still in business. Thankfully I used PAYPAL and got all of my money back. Wow, just wow. complete scam, my son didnt even get the opportunity to answer ONE QUESTION and it timed him out and said he FAILED then they refused to give me a refund. They are actually tied to firsttimedriver.com as well probably others.
Hello Mela, I’m truly sorry to hear about your experience and understand your frustration. This is certainly not the type of service we aim to provide. We strive for transparency and fairness in all our processes, and it's concerning to hear that your son was unable to complete his course as expected. Regarding the refund, we would be happy to review the situation further. Please reach out to our escalation team at [email protected], and we will do our best to resolve this issue for you. Thank you for your feedback, and we hope to make things right.
Fantastic experience: The service help was amazing I had Ranel help me and they were great
Hello Krystal, Thank you for stopping by to leave us this positive review! We are happy to learn that you had a great experience with our representative, Ranel. Please let us know if there is anything else you need from us!
Negative experience: Deserves less than one star. This defensive driving course is a scam, 100%. They constantly make you answer too many silly "security questions" all throughout the course, and if you happen to put the wrong answer for one, you are locked out and are forced to start over from the beginning, regardless of where you are in the course, plus pay for a completely new course! If you ask customer service to give you a refund or let you back into the course where you left off, they give you the same canned response of "we can't do that." Even when you ask to speak with a supervisor, that supervisor says the same thing. It is simply a cash grab. Avoid this company at all costs, other defensive driving course companies don't do this. I finally got a refund because I contacted the BBB.
Hello NZ, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the frustration you've experienced with our defensive driving course and with our customer service team. I understand how upsetting it must have been to feel locked out of the course and to not receive the assistance you were hoping for. The security questions throughout the course are required by state regulations to verify the student's identity and ensure that they are the one completing the course. These requirements are in place to maintain the integrity of the program and comply with state laws. However, I understand how these measures may feel excessive or inconvenient. Regarding your concerns about restarting the course, I apologize if our policy on this matter wasn't clearly explained. I realize how frustrating it can be to have to start over, and I assure you that our intention is not to make the process difficult for our customers. We always aim to provide clear guidelines and support to make the experience as smooth as possible, but it seems we fell short in your case. I'm also sorry that you felt our responses were not helpful or empathetic. Your concerns are important to us, and we take your feedback seriously. I'm glad to hear that you were ultimately able to get the resolution you needed. If there’s anything else we can do to make this right or if you have any other questions, please don't hesitate to let us know. Thank you again for bringing this to our attention. We are always looking for ways to improve, and your feedback is invaluable to us.
Fantastic experience: I was at the DPS and I needed an urgent documents sent to me. Hazel provided great customer service got the document to me ASAP.
Hello BMX. Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Hazel. Please let us know if we can assist you with anything else!
Fantastic experience: Ranel from the customer service team help me with my concerns. Very helpful, very kind.
Hello Diana, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if we can assist you with anything else!
Negative experience: The customer service is the terrible , horrible , frustrating after almost and hour the hang up on me , and is the same person who answers the phone . This school should be closed because they don’t help with nothing they send me the certificate with the wrong information and after that is a pain to fix it with this school how is possible have a bad service we paid for that and they do everything wrong I will not recommend this school to anyone.
Hello Vivian, I’m truly sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we strive to provide, and I apologize for the difficulties you've encountered, especially with the incorrect information on your certificate and the challenges in getting it resolved. Please note that the information that is pre-filled on the course certificate is information that was entered by the person completing the course as we have no other way of obtaining that information. We value your feedback and want to make this right. Please reach out to us directly at [email protected], if you require any other assistance as I see that this resolved expeditiously when we learned of your issues. Thank you for bringing this to our attention, and I apologize again for the inconvenience this has caused.
Fantastic experience: I did not get my certificate the first time it was emailed, not exactly sure why. Reached out to support and had it within minutes. Ranel was awesome. Thank you
Hello Connie, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. We are sorry to hear that you did not receive the certificate the first time but glad you were helped. Please let us know if we can assist you with anything else!
Negative experience: Don't use the continuing education to renew your barber license. It takes more than 30 days for them to send the information to the licensing dept. to renew your licence. It was automatic for years prior but since "Fusion" is involved, you will be waiting a longgggg time! I'm going to make it my goal to see that they are removed from being accredited.
Hello Tina, We sincerely apologize for the inconvenience and any confusion this has caused. We understand how important it is for you to have your license renewed in a timely manner. Please know that once a student has completed the course, we report to the state within 30 days of completion. While we usually report faster, the only way to guarantee quicker reporting is to purchase rush processing, which ensures that your completion is reported the next business day. We truly appreciate your patience and are here to support you through this process. If you have any further questions or need assistance, please don’t hesitate to reach out.
Negative experience: I had to give a star in order to submit my review but trust me - No stars from me. I just disputed the charge for this service with my bank so that I am credited for this disastrously experience. I am so disappointed to have received this bogus company from Geico as a way to reduce my auto insurance. The website is useless and customer service was not at all helpful. If you do have an opportunity to read the reviews BEFORE your purchase, do yourself a favor and go somewhere else. This company is the true definition of a scam.
Hello ghazz gabrielle, Thank you for taking the time to share your feedback, and we sincerely apologize for the disappointing experience you've had. We understand your frustration and regret that our service did not meet your expectations. Please know that we are not a scam, and we are genuinely committed to helping our customers. We are sorry to hear that our website and customer service did not provide the support you needed. Your concerns are important to us, and we would like the opportunity to address them directly. If you are open to it, please reach out to us at [email protected] so we can work to resolve this situation. Again, we apologize for the inconvenience you’ve experienced, and we appreciate your feedback as it helps us improve our services.
Negative experience: Please read the reviews , Wish I did. Do not use this company. They do not have support at all. My daughter might have to reregister with another company and do it all over again. They have not sent her certificate, and no one is available to speak with
Hello Crystal, Thank you for sharing your feedback with us, and we sincerely apologize for the experience you and your daughter have had. I want to assure you that we are here to support you and that our goal is to provide the best possible service. We understand how important it is to receive the certificate promptly, and we regret that this has not been the case for your daughter. We have support available and are committed to resolving this issue as quickly as possible. Please reach out to us directly at [email protected] so we can address this situation immediately and ensure your daughter receives her certificate. We appreciate your patience and understanding as we work to make this right.
Negative experience: scam scam - these people will do everything but give you customer service. I have spent so many HOURS w the online chat and waiting on hold on the bogus phone number. they never delivered my certificate from the course I paid them to take 5 months ago.
Hello Chris, Thank you for reaching out to us, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is for you to receive your certificate, and we regret that you felt it was difficult to reach us. I want to assure you that we are not a scam. Our goal is to provide valuable and reliable services to our customers. I see that we have already assisted you, and we are here to help you further. You can contact us directly at [email protected] for more immediate assistance. Again, we apologize for the difficulties you've encountered and appreciate your patience.
Negative experience: DO NOT BUY ANY COURSE FROM THIS WEBSITE; it is a SCAM. They don’t pick up their calls nor do they respond to any of their emails. After completion of the course and the exam I received NO certificate via email, they simply took the money that I payed for this course and exam and will take your money too. This is not legit whatsoever.
Hello Eswar, I’m sorry to hear about your frustration, and I appreciate you bringing this to our attention. However, I want to assure you that our courses are entirely legitimate and accredited by the relevant authorities. We do our best to provide prompt and reliable customer service, and we apologize if you experienced difficulties in reaching us. We want to resolve this for you as quickly as possible. Please contact us directly to [email protected] so we can figure out what went wrong and ensure you receive your certificate as soon as possible. Thank you for your patience and understanding.
Fantastic experience: Ranel was exceptional in helping me with my issue. Thank you
Hello Retha, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is any other feedback or if we can assist you with anything else!
Fantastic experience: Ranel was extremely helpful and quick to respond and answered all of my questions. Thank you Ranel.
Hello Paul, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is any other feedback or if we can assist you with anything else!
Negative experience: After finishing a 12 hour class online, the instructor put the wrong citation in the system and the dmv has told me to have American safety council change it to the correct citation number. Sounds pretty simple but I call the 1800 number and I am on hold for about one hour before I hang up. Call the Orlando number and also on hold for about one hour before I hang up. It is impossible to talk to real live agent. Also have tried email to get a response and nothing. Not sure what’s up with this company making it impossible to reach anyone over the telephone. Extremely frustrating.
Hello Mando, I sincerely apologize for the inconvenience and frustration you’ve experienced. It’s clear that this situation has been very challenging, and I'm sorry that our support team has not been able to assist you in a timely manner. I understand how important it is to have the correct citation number entered into the system, especially after completing a 12-hour class. We want to resolve this for you as quickly as possible. Please email us directly at [email protected] with your details, and we’ll prioritize getting this issue corrected. Again, I apologize for the delay and any stress this has caused. We’re committed to resolving this for you and improving your experience with our service.
Fantastic experience: I had some issues and contact them. They took it very serious and offered promo codes to do the course again, which worked.
Hello Dr. Sharifi, I sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting this has been for you, and I'm sorry that our service has not met your expectations. Your concern is important to us, and to ensure it is addressed promptly, our escalation team will be reaching out to you directly via email. We appreciate your patience and are committed to resolving this issue for you as quickly as possible. Update: Thank you so much for allowing us the opportunity to do make this right. We appreciate the fact that you came back and updated your review. Please let us know if you need anything further and we would be happy to help !
Fantastic experience: Ranel helped assist me get my acount back up and running
Hello Rob, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is any other feedback or if we can assist you with anything else!
Negative experience: I would not recommend this online course to anyone. It started out smoothly, my daughter completed online driving course and earned her permit. Then she completed the second half and final exam. They will not send me a correct license certification. I only received 1 & it did not have a DEE code number, now I only receive learners license only. I have called more than 10 times, emailed more than 10 times & live chat. Still only received learners license only. We have cancelled 2 road test b/c they will not just send the right certification. My daughter and I are now looking at another online course so she can retake everything so we can get a license certification for DL. I am beyond frustrated.
Hello Amy, I sincerely apologize for the frustration and inconvenience you and your daughter have experienced. This is certainly not the experience we aim to provide. Please email us directly at [email protected] so we can promptly address this issue and ensure that you receive the correct certification. We understand how important this is for you, and we are here to help.
Fantastic experience: I purchased the Defensive Driving Points Reduction Course and unfortunately was blocked because I failed to log out of the course. I received a message asking me to re-register and repurchase the course. I contacted the company via chat, and Renel was able to reissue the course. Fabulous customer service. Something much larger corporations can learn from.
Hello Carlton, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is any other feedback or if we can assist you with anything else in regards to your course!
Fantastic experience: Ranel the person who helped me was very helpful and kind and helped resolve the issue quickly.
Hello Diego, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Ranel. Please let us know if there is any other feedback or if we can assist you with anything else!
Negative experience: I called multiple times and sent a message via chat agent, and still I can’t get a hold of anyone in customer service. I completed the defensive driving online course, and still have not received the emailed completed certification I paid for. Where is it? I will not be recommending this company to anyone.
Hello Natalia, I sincerely apologize for the frustration and inconvenience you've experienced. It's certainly not the experience we aim to provide. I appreciate you bringing this to our attention, and I'm sorry for the difficulty you've had in reaching our customer service team. I understand how important it is to receive your completion certificate promptly. Your certificate is available for digital download within your account after completing the instant digital delivery payment. You can access it by logging in and finding the blue download link on your course completion page. We apologize for any confusion this may have caused, and we hope you have a great day. Please don't hesitate to reach out if you need any further assistance via email at [email protected].
Negative experience: The worst experience ever. Bought an online course for my daughter and can't access it. Tried to contact customer service several times and no one can help.
Hello Gabi, I’m truly sorry to hear about the difficulties your daughter has faced in accessing the course, and I apologize for the frustration this has caused. Please reach out to us directly at [email protected] so we can assist you promptly and resolve this issue. We’re here to help and ensure your daughter can access the course without further delay.
Negative experience: Probably not legit. We paid took the course and there’s no one to call or help. Going to report to better business, but this sure looks like a total scam.
Hello C Thomas, I apologize for the experience you’ve had and assure you that we care deeply about all our customers. Your feedback is very important to us, and we take it seriously. We have a dedicated support team ready to assist you with any issues or concerns you may have. Please reach out to us at [email protected] or call us at (800) 393-1063. We are committed to resolving your issues and ensuring you have a positive experience with our service. Thank you for bringing this to our attention, and we look forward to assisting you.
Negative experience: Signed my daughter up to take the classroom portion of Driver's ed and I cannot get into contact with ANYONE at this company. I have tried live chat, email, and phone, to no avail. Feels like a ripoff.
Hello Faith, I’m truly sorry to hear that you feel this way. I want to assure you that we genuinely care about all our customers and are committed to providing the best service possible. We have a dedicated team ready to assist you with any concerns or issues you might be facing. Please feel free to reach out to us directly at [email protected] or by phone to (800) 393-1063. We’re here to help and will do everything we can to address your concerns. Thank you for giving us the opportunity to make things right.
Fantastic experience: When calling customer service, Kay was very knowledgeable, professional, kind, and patient with me. She was able to assist me with my issue.
Hello Dani, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Kay. Please let us know if there is any other feedback or if we can assist you with anything else!
Fantastic experience: This particular time I requested help the rep Peter was super helpful & very quick. The previous time was not this way. This course in general could be laid out differently & more efficient & user friendly.
Hello Liza, Thank you so much for taking the time to provide us this positive review! We’re so happy to hear you had a good experience with our customer care representative, Peter. We would also like to thank you for the other feedback regarding our course. We find this information crucial in order to optimize our course. Please let us know if there is any other feedback or if we can assist you with anything else!
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