Roy's Driver & Rider Education

Good evening Jaimy. We are sorry to hear about your experience and have not heard similar complaints in recent memory. Please know the level of service you described does not meet our standards and we would respectfully request you contact us directly at (207) 784-6245 or via [email protected] so that we may proactively address your concerns and remedy the situation with our instructor immediately. We appreciate your feedback; without it we cannot otherwise improve upon areas in which we are deficient. We look forward to hearing from you and addressing your concerns. Please also know this feedback has been forwarded directly to the owner. **Update** We have not received any contact from Jaimy and could not verify his/her allegations. Unfortunately, we are left to conclude this was a false claim. Should Jaimy contact us and verify the authenticity of this complaint, we will update our response.

Thank you for the positive feedback Jonathan. We appreciate it and will be certain to share the outstanding review with Aaron.

Thank you so much for taking the time to share this review. Craig has been an excellent addition to our team and we are pleased to hear your daughter had a positive experience.

Thank you for the 5-star review Elisabeth. We are pleased to hear you enjoyed your experience.

Hi Addison - thank you so much for the 5-star review. We appreciate your feedback and are pleased to hear you had a fantastic experience.

Hi Frank. This is Shaun, one of the managers and I'd like to try and better understand what transpired. Based on your name, I'm unsure what student this is in reference to or who the instructor is that this concerns.
Can you please email a good number to [email protected]? Thank you - I sincerely wish to address your concern.

***Follow-Up***

We were unable to verify the reviewer's concern, the instructor, or student involved. In a private message, the reviewer stated "I'm staying anonymous… but i know complaints been sent in." It is Roy's policy to advise students promptly if an instructor will be delayed more than 5 minutes to pick up a student or if the lesson needs to be cancelled. Unexpected occurrences like detours, traffic congestion, and break downs happen to instructors just as they do to anyone else. We ask the students remain with their ride until the instructor has arrived so that the student doesn't find themselves left alone should the instructor be delayed or need to cancel at the last minute. All that said, the reviewer was advised we will review with instructors at our company-wide meeting this month the expectation that they contact a student should they be excessively delayed or need to cancel a lesson at the last minute.