West Texas Driving Academy

Thank you Ms. Herrera for your review. I am sorry for the experience you are having. I would like to take the time to explain some of your issues. Your daughter took two different courses which made this a little confusing looking for her paperwork. Her file was never lost as her original record had been at the original location she attended; however, you had called a different location inquiring her paperwork. All paperwork had already been issued to your daughter and this is why we have students sign for their papers as verification. The issued certificate, if lost must be replaced, as it is a state document, no copies would be accepted at DPS. For this reason, we would have to charge students a fee to replace a state document. I am sorry you feel our company is money hungry but I would have to kindly disagree as everything we do is to help out our students and unfortunately our services are not free of charge. I hope you understand that your daughter already had her paperwork and there was nothing you needed from us, unless you were looking for a replacement certificate, that would only be the only document we would issue for a replacement fee. I hope you understand that, yes, there was a misunderstanding but we are not a scam as we perform everything in a professional manner. Unfortunately,if our students don’t communicate correctly what they completed or what it is exactly they need it does make things a little confusing.
The owner is always available to speak to parents. Unfortunately he was out on vacation when all this was occurring. If you have any further questions please call us at 915-857-1700.