Safeway Driving School

Experiencia negativa: What a joke the school & staff are. Yesterday I went to pick up a book for my son and literally no one greeted me when walking in the door. The lady just looked at me and continued to do what she was doing. I stood there for 5 minutes before someone from back stood up to do something else and seen me standing there. Then, the system allowed him to schedule a permit test without the lessons being completed. However he completed the lessons. The system is showing the lessons not complete. Then, when I asked for a refund of the $10 permit fee I was told that its not refundable. While I understand if we miss the appointment or cancel its not refundable but therapy that he's not even eligible to take thetest and they won't refund is ridiculous! Especially for $490 for the course! Customer service sucks at this place!!!

Experiencia negativa: In 2013 I paid for drivers ed for a foster kid that ended up running away from home Out of site out of mind Fast forward they will not let me get a refund or let my daughter take the behind the wheel only course even with me already paying them that plus for my daughters online course through them Seriously unhappy with this place and you can’t practice driving with your blue card because they don’t send it to you after you complete the class you can only get it once you pay them the difference which than you’d lose your entire discount and have to pay 360 extra Your online class isn’t for anything but a certificate not the blue card I didn’t even want full services or a refund I just needed the six hours of behind the wheel after the 480 total I’ve paid you guys since 2013 how much cheaper can you get especially being someone with zero income needing to live with assistance a parent trying everything to get her daughter independent and on the road

Experiencia negativa: SAFEWAY DOESN’T CARE ABOUT YOU OR YOUR KID! I thought going to Safeway was going to be a great idea and my daughter would have the same positive experience I had with Safeway when I was learning to drive. But our experience has been a nightmare. During the classes, the instructor was rude, kicked one kid out for opening a bag of chips during class, and kicked my daughter out for picking her pencil up off the floor. They said the rules were they were supposed to act like they were driving, and those two actions would’ve caused them to crash. So they were kicked out of class. SAFEWAY DOESN’T CARE ABOUT YOU OR YOUR KID. Fast forward to after the classes. It was time to schedule behind the wheel lessons. Do not waste your time trying to go online and schedule them yourself. The paperwork miss leads you to believe you can schedule the lessons online, when, in reality, you’ll only be successful if you call the facility. SAFEWAY DOESN’T CARE ABOUT YOU OR YOUR KID! for months and months we were checking online waiting for lessons to open. After months of frustration, I finally called. We scheduled the behind the wheel lessons. But they make you wait 30 days between each lesson. Lo and behold they had to charge me another $50 because we had waited so long. WE HAD BEEN ONLINE LOOKING THIS WHOLE TIME! And if they would have let me schedule the lessons closer, I wouldn’t have gone over the time limit and had to be charged another $50. but Safeway doesn’t care. SAFEWAY DOESN’T CARE ABOUT YOU OR YOUR KID

Experiencia negativa: The world is cruel enough as it is and we don’t need adult bullies working with our teenagers. Shaun is a bully and the most hostile, arrogant and unprofessional human being EVER! He made fun of the size of a 17 year old girl, threatened to cancel and charge a $75 fee and repeatedly asked for “the truth” about Covid status’ within the family. He did not stop bullying her until he made her cry. During the behind the wheel appointment, Shaun was on his phone texting and even fell asleep leaving the beginner driver to navigate through St. Paul during prime traffic time alone. There are previous negative reviews regarding Shaun for similar complaints. Safeway does not care about your safety. DO NOT use them. I’ve called and filed a formal complaint and have not received a call back.

Experiencia negativa: If I could rate this a zero I would! My niece was berated by the instructor Shaun! She came home crying and told us that the whole time he was mean to her, even made fun of her height (mind you she’s 4’11)! Said she was vertically challenged, too short and she can’t reach the pedal or see over the steering wheel. He had asked her 2 times if she or anyone in the family had symptoms of Covid and then proceeded to ask her a 3rd time for “the truth” about any family members having Covid. He also berated her for not recording her driving hours and threatened to cancel their appointment and make her pay the $75 cancellation fee. On top of that, he texted the entire time and even fell asleep during the appointment and blaming it on “food coma”. These are kids that he is teaching! This is not right! Safeway you guys have to do better at teaching the future generations. This is not how it is done! Please don’t go here! I’m sure my niece is not the only one who got bullied!