Merrimack Valley Auto School

This reveiw is so unfair! Your daughter first attempt was six months ago. Unfortunately it did not go well due to her lack of practice. This was consistently pointed out in her lesson evals. The RMV requires, by law, an additional 40 hours of practice AT HOME, above the 12 hours that she gets with us. This was pointed out in notes and in person during her lessons. Then you come back 6 months later. Most will retake the exam in two weeks in order for everything to still be fresh in their mind. You were asked "Have you been getting practice?" Apparently not. 2nd attempt did not go well either. These exams that are held at our location are done by the RMV examiner, not us. But apparently he sees the fact that she is not that comfortable on the road and did not keep up with the recommendation necessary to pass the exam. I spoke with your daughter immediatly after the exam. AGAIN I EMPHASIZED THE IMPORTANCE OF PRACTICING EVERY DAY, This does so much to show her confidence behind the wheel. There is no other replacement for this practice! I even offered a free sponsorship this time around. Even though this is a reflection for the lack of practice at home we always feel badly about this. I also made her promise that she would get the necessary practice at home before the next exam! One picture behind the wheel does not make for consistent practice ma'am. I wish your daughter luck on the next exam. Kindly stop blaming others for your lack of investment in your daughter's very important driving career. It will go along way to keeping her safe on the road not to mention keeping your insurance rates as low as they can be for a new driver.

Good morning Chris

You did not pay for a class and that was not my instructor! You paid for a road test at my location with an examiner from the RMV, You failed your test automatically because you could not properly display your hand signals. This is the first thing asked on a road test and is cause for automatic failure for all taking th exam. I suggest you look at the list of skills required to pass the road exam that I provided. I find it incredibly petty that you would give a bad review to my company when it was you who failed the road test without taking a single lesson from us!. I would also suggest you take a few lessons at another company before booking another exam.

Good luck

I transfered all of your records and added you to my road test. I responded to your emails three times from the emergency room no less. At 7:30 pm you left a voicemail saying that you did cancel your RMV road lesson as I requested because they will not allow you on my test if you have another booked. All was well until the next morning when You trasferred with no explanation at the time after I already did all the legwork.

Your reecords were transferred abd you were put on my road test, All of your messages were responded to even though I was at the emergency room that entire day.. They all said that you were all set. Even let you know that you had to cancel your RMV appointment so I could put you on my test. At 7:30 pm you responded that you did and all was well. The next morning you transferred. The only indication that your were doing so was from the RMV saying you did so. The work was already done at that point. It was your decision to transfer when there wasn't a reason to do so.