Tag and Title Boutique

Hi Cassidy,
Interesting… we don’t have any record of you ever getting tag and title service, renting, visiting, or contacting us, yet here you are leaving a 1-star review with zero details. That tells me everything I need to know.

We welcome real feedback from real customers, but this kind of review, posted out of loyalty, not experience, only reflects on the person posting it. My business stands on facts, not fiction. Feel free to reach out if you ever become an actual customer.

Keisha J.
Owner, Tag and Title Boutique

Hi Lydia,
This review is clearly tied to someone else’s situation, a situation that’s already been resolved with a full refund of over $200. You were never a customer here, and no services were provided to you.

Leaving false reviews to support a friend might feel loyal, but it’s misleading and damaging to a small business that operates with integrity. If you have firsthand experience, I welcome it. If not, I encourage you to leave room for the truth.

Keisha J.
Owner, Tag and Title Boutique

Hi Olivia,
I’m sorry this experience left you feeling mistreated, that was never my intention. I’d like to offer clarity on what happened and why.

After your U-Haul was returned, trash was found dumped on the side our property, trash that wasn’t there before your arrival. The next day, local residents approached me saying they witnessed someone dumping it. One reviewed my video footage and identified the man who accompanied you as the person involved. They also said they took photos, but to date, those photos have not been provided to me.

Based on that information, I initially charged a cleaning fee. However, after reconsidering and wanting to give you the benefit of the doubt, I personally contacted U-Haul and requested a full refund of over $200 on your behalf, not just the cleaning fee, but your entire rental. That refund was processed the same day you posted this review.

I also want to be clear: U-Haul handles all payments and fees. My business does not profit from cleaning charges, which makes the idea of me “scamming” anyone both false and unfair.

As for the video footage, I never refused to send it. I told you I would follow up once I received the photos from witnesses and completed my review. Since this happened late Saturday and we’re closed Sundays and Mondays, I had planned to follow up once I got on the office. Unfortunately, your review went up before I had the chance to do that.

Lastly, I’ve seen several negative reviews from individuals who were not customers. I welcome honest feedback, but reviews from friends or family who weren’t part of the experience don’t help anyone and misrepresent the business I work hard to build every day.

I’ve proudly served this community for 7 years and have never been accused of scamming—because I don’t operate that way. I stand on integrity, fairness, and transparency in everything I do.

I wish you the best and hope your move into your new home brings peace and fresh beginnings.

Sincerely,
Keisha J.
Owner, Tag and Title Boutique

Hi JoJo,

Thank you for taking the time to leave feedback. I sincerely apologize for the inconvenience and confusion during your visit.

I briefly stepped out to grab lunch and, unfortunately, forgot to flip the sign to “closed” before leaving. That was entirely my oversight, and I completely understand how frustrating that must have been — especially during posted business hours.

At Tag and Title Boutique, we pride ourselves on being dependable and accessible, so I take this seriously and am putting steps in place to prevent this from happening again.

If you’re willing, I’d love the chance to make it right. Please feel free to reach out to me directly @ 240-242-5452 or stop by again — I’ll be sure you’re taken care of promptly.

Thank you again,
Keisha Jones
Owner, Tag and Title Boutique

Thank you so much for your kind words! We’re glad you had a great experience and appreciate you choosing Tag and Title Boutique. Looking forward to helping you again soon!

— Keisha Jones, Owner