Natchez Trace Harley-Davidson

Thank you! We’re glad we were able to help you out.

Thank you for the kind words. We are proud to have both Derek and Fawn on our team.

Thank you for the review!

In nearly 10 years at Natchez Trace H-D we have never had a review of this nature. I have spoken with both the sales and service departments and no one has heard there may be some concerns about the safety of this motorcycle. We can't address an issue we know nothing about. There's been no communication with us regarding any issues or concerns. We have reached out to determine what may be happening and will continue to do so until we actually speak to someone. As for the other allegations: GAP coverage is always available. In a situation where the max approval limits the total amount financed, the customer can always put more money down to cover any additional coverages. Max approvals, credit limits, and interest rates are determined by income and credit score. Lower scores can result in lower approvals and higher interest rates. And, why would we not sell it, like any other product we sell, it's another revenue stream. Eaglemark Saving Bank, the lender referenced, would never speak poorly about a dealership, so I'm not sure where that actually came from. The bike went through a used bike inspection process. We noted and addressed that the brakes needed to be serviced. Work was completed prior to delivery. Our number NEVER changed as we are a full disclosure dealership. We do not use a 4 Square to create confusion but instead feel that presenting all of the numbers leads to a better understanding for the buyer. The bottom line agreed upon was the number in the finance office. The only thing that would change that would be the purchase of products like GAP or an extended service plan, which you have and it would likely cover any issues you may be experiencing. As for the bike itself, we ALWAYS do the right thing for the right reason, even when it costs us money. Being in a small town, our reputation as that sort of dealership is why we sell more motorcycles that many metro dealers. We are here for you, our customer. Please contact us at 256-383-5814 so we can address any issues the bike may be having. Our goal is your total satisfaction, we prove that every day with our customers. But again, we can't fix what we know nothing about.

Thank you!