1st Skills Driving & Riding School

Dearest Zlata;
First off, thank you for taking the time to give us your review! We deeply appreciate it. It seems these days that those who do not take their own responsibility are quick to criticize. It's refreshing to hear from someone who was prepared and did a great job. The results of the test is not dependent on the one recording the events, but on the one who performs according to standards. Thank you for complimenting my efforts to make the situation as comfortable as possible, We recognize this can be a very stressful experience. I do try my best to make it as comfortable an experience as possible, Again, we thank you for taking your time to let others read about your experience. There are many more positive than negative, but the voices always tend to come more from the less pleased. Thank You!

Well,, speaking of Rude! I am not sure how anybody was rude to you. You contacted us for a drive test appointment, and the appointment was scheduled. That was pretty brief contact. The girls are usually polite and helpful. As far as instruction, you didn't come to us for instruction. The state does not allow instruction during a 'Drive Test'. It is true that most people are nervous during a test. We understand this. You were greeted with a hello, and asked how you are doing. You received patient instructions about the test. I do my best to create as comfortable an environment as possible. You did receive instruction after the test however. I took the time to patiently explain why you did not pass. This is not a requirement to this degree. If I was rude I would have just said you did not pass and asked you to be on your way. However, I take the time to help you be more successful on your retest. Just to show you how little worried we are about 'robbing' you, we promise not to take anymore of your money. Thank You.

OK, this one actually digs into my craw a little bit. Let me set the scenario for you. Seven days before your appointment I fell and broke my ankle. I was advised medically to not put weight or strain for two weeks. However, I knew that people had waited quite a while for their appointments. I did of course cancel the appointments the day of and two days after, but I did my best to honor the appointments beginning this week. We came up with an arrangement where I would stay out in the vehicle and the girls in the office would do the paperwork for me and send the clients to the car. These appointments,, as many people know, only have a five minute window. If you cannot make it within five minutes of your appointment time, typically we are unable to accommodate. The office reached out to me with your situation and I answered that I would give you an additional 5 minutes since I had the assistance of the office. One of the ladies you called rude never even had an opportunity to say anything to you. The woman who greeted you was polite and accommodating until your were abrasive about us not being able to complete your appointment when surpassing the 10 minutes we allowed you. We all have commitments we need to be responsible for. You are not aware of the other responsibilities we have to meet as well. The office ran up against responsibilities they needed to complete and acted on the requests I gave them. I appreciate their efforts to help me service these appointments. You stated in the office that you made this appointment two months in advance. I can't understand how this was not enough time to make sure you would be in the correct location at the required time. We cannot accommodate you not being in the correct location.

Well I of course have to challenge the 'rudest place ever' comment. We are often thanked for being helpful and polite. People do sometimes tend to be aggravated when they find themselves caught in a lack of planning and place the blame on others. Appointments are usually made well before the actual test date. The address is clearly on the front and rear of the building. Many these days depend on Google type mapping services at the last minute to pinpoint the exact location they need to be. Unfortunately downtown these services can be inaccurate and confusing. As far as signage, the owner of the building does not allow us signage on the front of the building. However, when making the appointment, and in the confirmation text just before the appointment, you are given the address of the building and instructed to park in the large public parking lot behind the building off of Colorado Ave. On the rear of the building we have a very large banner right next to the entry door, and as previously stated the address is clearly on front and rear of building. As far as my 'pleasure in life' I whole heartedly disagree. I am happily married, have raised happy children, have been blessed with many lovely grandchildren, and find pleasure in all of them. I enjoy photography, 4 wheeling in a built Jeep, riding my motorcycles which I have done my entire life, and just truly enjoy the blessing of every day and all the people the Lord puts in my life. I actually find it bewildering that you would make such an presumptuous statement. I truly hope your life is as enjoyable. God Bless.