Metro Driving School

Thank you so much for your wonderful review. I'll share it with the team and we are so happy that you had a good experience at Metro!

Hello, my name is Justin Lemman, the current owner of Metro Driving School. I am sorry that you do not feel that your questions and concerns have been answered to your satisfaction. I also know how frustrating it can be to schedule appointments with the DPS that aren’t scheduled 6 months out. We do know of a way to get same-day appointments, and I imagine my front desk personnel have explained the process hundreds of times in the last year alone. Just this week, we completed a video explaining the steps that you can obtain using a qr code posted in the office, or by following this link :https://drive.google.com/file/d/1LQEvEZmGscfWC7egUGMZLzkScaE2LyB0/view?usp=drive_link In your specific situation, however, the daughter, currently enrolled in our program, is a bit of an outlier to the majority of the individuals who participate in our teen program and the video does not cover her specific situation. This is, however, some of the information that my front desk ladies attempted to explain. Since she already has a TX ID, on the website (you will see on the video in the link above), instead of choosing “Apply for first-time Texas DL/Permit”, you will select the option “Service Not Listed” to proceed with making the appropriate appointment. I hope this helps with scheduling your necessary appointment to get your permit from the DPS. I would also like to point out that I closely monitor the inbox of [email protected], and my front desk team vigorously reply to 50+ emails a day with detailed and precise answers and correspondence to students and parents alike. I mention this because as you have probably experienced, the 15 minutes before and after every class is a hectic time in the front office and although the ladies up front do a wonderful job managing the chaos and answering all of the questions, from time to time, as they are only human, being addressed in a less than friendly manner can result in conflict. I do not want you to feel that you have wasted your money on our program so since your daughter is not even halfway through, I would be happy to refund the amount you have paid so far and wish you the best of luck in obtaining your driver’s license. Response to edit As the OWNER, I take our reputation as a family-owned and operated business seriously and reviewed hours of video footage from the security camera in the front reception area. The cameras are primarily for monitoring the building when we are not open and are set to record when motion is detected. When we are busy during the day, I don’t get a constant stream of what goes on at the front desk, but I do get many, many clips throughout the day of 15 to 90-second snippets (with sound). Based on your concerns and accusations I listened to hours of interactions between my staff and clients and quite frankly did not run across one instance of my front desk team talking down to or AT anyone. Granted I don’t have absolutely every interaction recorded and don’t claim that my staff are perfect and unflawed, but you’d think that if they were doing as poor a job as your review claims, I’d run into at least a couple of interactions that I could use to ask them to do a better job, but I did not. I did, however, based on the time on the credit card receipts, find interactions with both mother and daughter and my staff where questions were answered appropriately, nobody was talking down to anyone else, and in the very first transaction a piece of paper given to you with the information in my original response written on it in handwriting, not typed, that covered the special case about the daughter that is the root of this issue. Again, I’m sorry you are not happy with the service we provided you and as I said in my original reply, we will provide you with a full refund. I also replied to your email and explained refunds are required to be in person and will require the return of our certificate.

We are so glad to hear that you enjoyed your experience with Metro Driving School! I will pass your kind words onto Jimmy and Sandra (the lady examiner) ;) Best of luck with your driving moving forward and thank you for using Metro Driving School!

Hi Carlos! I hope you are doing well. My apologies for not responding. We very much enjoyed you coming to Metro to take your road test. We had a great time visiting with you. We look forward to your bringing your teens soon. Thank you so much! See you soon I hope!

Thanks for the review!