911 Driving School-Puyallup

Thank you for sharing your concerns. However, we are uncertain how you expect us to advise a parent who is not an employee of our office. While we strive to foster a positive and supportive environment, we CANNOT control the actions of individuals who use the parking lot that several business share, as they are NOT under our direction or supervision. Some circumstances are simply beyond our ability to influence, and it is UNREALISTIC to expect us to control the actions of a parent. May you have a better day moving forward!

Dear Mr. Jerkem, Thank you for sharing your feedback. We take all reviews seriously, as they help us improve our services and address any concerns. However, after thoroughly checking our database, we were unable to find any record of you (or your daughter) being associated with our school. We hold our instructors to a high standard of professionalism and communication to ensure a comfortable and supportive environment for all students. If you believe this review pertains to our school, we kindly ask you to provide additional details, such as your daughter’s name and the date of her drive, so we can look into the matter further. If this review was intended for a different location, we encourage you to reach out to them directly to resolve your concerns. Thank you! ~911 Driving School of Puyallup

Hello SM, Thank you for sharing your feedback, including the pros and cons of your experience. We’re glad to hear you found the online classes convenient and appreciated the flexibility of using both our Puyallup and Graham locations. We understand that scheduling drives, especially during the busy summer months, can be challenging. This is a high-demand season for all driving schools, which is why we provide each student with a six-month window to complete their drives. Students and parents who are proactive in scheduling drives have consistently been successful in completing their courses on time. Also, our instructors do offer drives after school hours and on weekends, though these slots tend to fill quickly. Our team works extended hours to provide a range of times and accommodate as many students as possible. Regarding your experience with our email communications and phone support, we would appreciate the opportunity to look into this further. If you’re comfortable sharing your student’s name, we can review these communications to determine if any adjustments or retraining are needed. We are committed to providing responsive, friendly, and professional service to all of our students and their families. Thank you again for sharing your thoughts with us, as your feedback helps us continue to improve. ~911 Driving School

Hello Keet Lemak, We have thoroughly checked our records and do not have any record of you in our system. Additionally, the price you mentioned does not match our current rates. Please contact us directly at 253-256-7678 so we can clarify any misunderstandings and address any concerns you may have. Thank you! ~911 Driving School

Hello Janell Price, Thank you for sharing your feedback, and we are sorry to hear about your experience with us. We take both customer service and exam integrity very seriously, and it’s disappointing to know that you felt unsupported during this process. Our goal is to provide clear, helpful information at every step, so we will be addressing this incident with our team to ensure all communication is respectful and aligned with DOL standards. We will also be reviewing our staff training to ensure that accurate information is consistently provided, especially when our students are preparing for their exams. We’re glad to hear your daughter successfully passed her road test with our Graham office and wish her safe and confident driving ahead. Thank you again for bringing this to our attention. ~911 Driving School

Thank you for your feedback. However, we would like to respectfully address the concerns raised in your review, as they do not accurately reflect our business operations. Our school is fully staffed, and we offer flexible and convenient scheduling options for all students. Our instructors conduct driving lessons 7 days a week between the hours of 8am to 9pm to accommodate various schedules. Instructors adhere to strict punctuality standards, and we consistently receive positive feedback from our students and parents. Additionally, we are unable to verify your identity, as the review was logged under the name "Snow White." We take all feedback seriously, but it’s important that it’s based on accurate information. If you have specific concerns you'd like to discuss, we’d be happy to address them directly. Our goal is always to provide the best possible service to our students. Please give our office a call during business hours so we may further discuss your concerns. Thank you. ~911 Driving School

Hello Kierstyn, thank you so much for your kind words! We're thrilled to hear that you enjoyed the energy our instructors brought to the class. We understand that online learning can sometimes be challenging, especially when it comes to staying focused during longer videos. We're glad to know it wasn't a reflection on our instructors. Thanks again for your feedback and for being a part of the 911 Driving School! We look forward to seeing you in the office for behind-the-wheel drives! ~911 Driving School of Puyallup~

Hello! Thank you so much for your positive feedback! We're glad to hear that you found the class enjoyable and stress-free, especially given the challenges of online learning. We will be sure to pass along your thanks to your instructor. We appreciate you taking the time to share your experience with us! ~911 Driving School of Puyallup~

Hello Trinity, thank you for your kind words! We're so glad to hear that you had a positive experience with us. Our goal is to always be supportive and understanding, especially when it comes to retaking tests and classes. It's great to know that our approach made a difference for you. We appreciate your feedback and are thrilled to hear you think we're awesome! ~911 Driving School of Puyallup~

Hello! Thank you so much for your positive feedback! We're glad to hear you had a wonderful experience with our Puyallup office. We will be sure to pass along your thanks to our staff. We appreciate you taking the time to share your experience with us! ~911 Driving School of Puyallup~

Hello Tina, we apologize for the delay in responding to your review. First off, thank you for your feedback. We're sorry to hear that your son had a negative experience. We take all concerns seriously and strive to ensure that every student feels respected and supported during their time with us. Please know that our examiners are trained to maintain a professional and encouraging environment. We apologize for falling short during your son's visit to our office. Regarding the test results, we follow a standardized process provided to us by the Department of Licensing office to maintain the integrity of the testing system, which includes not sharing specific questions and answers. However, we are always available to discuss general areas where improvement may be needed. We would appreciate the opportunity to address this situation further. Please contact us directly so we can look into this matter and work together to resolve it. Thank you again for bringing this to our attention. ~911 Driving School of Puyallup

Mash, Thank you for those kind words. We will be certain to pass your comments along to our instructors. Thank you,

MOH B342t- We were happy to help. Thank you

Thank you Jon, looking forward to seeing you in the car.

Thank you Sowwy Cloud looking forward to seeing you in the car.

Tobias Vizthum, we try and set all our customers up for success.

audrey, thank you and we're always excited when we have students who engage.

We are sorry you feel that way Calem. I know Scott has several personal stories about his life when it comes to driving that he shares with the class. Guess you should have chosen the in person class. Good luck.

Thank you David, We will pass this information along to Savanna. She is certainly one who can communicate well.

Hello Brittany, I am fairly certain you are attempting to contact the wrong 911 Driving School. We are experiencing a high call volume recently, however, our phones are working and our email link within our website is not broken. It is our policy that our admin staff return all voice messages prior to leaving for the day. In addition, we answer all social media inquiries. Please confirm you are contacting 911 Driving School of Puyallup/Graham. Thank you.

Milly Guardipee- Thank you for you comments.

Caylee Brown-Thank you for that information, this is why reviews are important to 911 Driving School.

Hello Mariah, It is unfortunate that your daughter failed the WA State Road test. We understand how important passing the road test is for our students, and we share in their disappointment when they do not achieve the desired outcome. While we strive for success in every road test attempt, it is essential to recognize that passing the test depends on various factors, including individual performance on the day of the test and the discretion of the examining officer. As we previously discussed, all drivers make errors regardless of experience. This is no different for a 15-year-old, under stress, during their first road test attempt. Unfortunately, your daughter made a crucial error at the beginning of her road test. In correcting you slightly, your daughter was out of the parking lot when she performed a dangerous action which resulted in a score of 0. Your daughter was turning onto River Road, which is an arterial highway, when the examiner had to take control of the vehicle to prevent an accident. Our certified examiner did their job of protecting your daughter from potential injury by avoiding a collision. Now to address the other allegations you listed in your review and email dated 2/1/24: 1) After your daughter failed her road test on 1/31/24, you and your husband came into our office very upset. I spent time reviewing the failed road test with you and listened to your concerns. You made it very clear that you were unhappy with the test results and our examiner. You also told me that you would never do business with us again and would take your daughter elsewhere to test. Therefore, we simply closed your daughter’s account based on your intent to test elsewhere; we did not delete the account. 2) Fast forward to the next business day, you called our office several times demanding a return call from an owner. You also sent an email demanding a free road test and stated we had until the end of business day (2/1/24) to respond or you would submit a formal complaint to the WA Better Business Bureau and to the WA State Attorney General’s office. In your email, you further stated you would use your influence within the community (since you are an area teacher and your husband is a local first responder) to personally slander our business if we did not provide you with a free road test. Attempting to coerce or threaten our business into providing free services is not only unfair but also undermines the integrity of our operations. We take pride in the quality of work and the value we provide to our customers, and we cannot compromise on these principles. Therefore, I was very honest with you when we spoke that I would not be able to provide a free road test or issue a refund. 3) Finally, you stated in your email that our examiner was a “very young tester who likely is not a ‘first responder’, experienced driver, due to her age”. The examiner you attacked is a veteran who proudly served our country with distinction and honor. In addition, this examiner was Military Police while in the Armed Forces. I want to make it unequivocally clear that discrimination of any kind, including age discrimination, is entirely unacceptable and goes against the values and principles of our business. We are committed to fostering an inclusive and respectful environment where all individuals are treated with dignity and fairness, regardless of their age or any other characteristic. [This examiner was required to complete over 120 training hours and sit for multiple WA State tests prior to becoming a licensed examiner; and has been re-certified each year of their employment with our business.] We have always been committed to finding solutions that are mutually beneficial and within the framework of our business policies. However, coercion and threats are not constructive means of addressing concerns or resolving issues. ~Kevin K., Owner

Dear Mr. Shepherd, As we discussed during our phone conversation on 1/30/24, the situation that recently transpired would’ve been avoided if a phone call was made to our office and policies followed. Clearly your statement of us being “greedy little people” is solely based on the fact we will not waive a $50 cancellation drive fee. Unfortunately, you made a choice not to follow policy and provide more than 24 hours notice to cancel your student’s drive when you knew 6 days prior to the appointment that your student would not be able to drive due to an injury they sustained. Instead, you expected our instructor to conduct a driving lesson with your student on crutches and not able to place any weight on their leg. Our small business has waived many cancellation fees for students due to illnesses, family emergencies, and medical emergencies. We were willing to waive this cancellation fee up until you told us this injury took place 6 days prior to the driving lesson, and then proceeded to disrespect our office staff. Our small business believes in treating others with respect even when there might be disagreements. How you handled yourself in our office and over several phone conversations have been very interesting. With that said, we were completely shocked that you came into our office today (2/1/24) requesting a course extension to continue doing business with us. Definitely an interesting turn of events from prior conversations and reviews you have posted. Nonetheless, we look forward to working with you in the near future and ultimately helping your student be a successful, safe driver for life. ~911 Driving School~

Great review Bri, we will pass it on to Jennifer. Thank you for choosing 911 Driving School Graham-Puyallup

Thank you Siena, we do have some wonderful people.

Jordan, That is a great start to adult driving. Great lesson to take away. Thank you for sharing.

Thank you Elise for your comments. I would say you would have been an awesome candidate for our in-person class. Much more interactive and you would have been able to slow the pace for you to prepare.

Thank you Elana, We are sorry you had this experience. It is odd for this instructor to have these type of comments. We will review and adjust where necessary with this instructor.

Jedi, Thank you for your comments, keep up the learning while behind that wheel.

Thank you Koibo, we appreciate the feed back.

Hello Jessie, According to our records for your 2 students, we have copious amount of detailed notes regarding our interactions when your students attended our driver’s education courses back in May 2022 and June 2022. To begin with, your daughter started her driver’s education course on 5/10/22. According to our notes, on 8/23/22, you came into our office informing us that your daughter did not want to complete her course and wanted to move forward with the state testing to obtain her driver’s license. We reviewed with you what that meant if she decided not to finish her course. As you mentioned, your daughter was 18 years old and it was her choice to not complete her remaining 2 drives. Your daughter moved forward and scheduled her state testing—we did not charge her for taking the knowledge test, however, we did charge the standard $70 fee for the road test. Although we cannot speak to the allegations of what you claim was said to your daughter by our examiner; we do find it appalling if those words “why are you taking this test, you aren’t even ready” would even be mentioned by our examiner. It is our goal to provide great customer service to everyone and our examiners are highly trained and professional. The accusation in your review is very much out of character for the examiner that your daughter had for her road test. Since her road test was back on 10/5/22, it makes it difficult to determine what actually happened since it is now 10 months later. As for your son, he began his course on 5/25/22 and you agreed to our policies on 6/2/22 which state all course items must be completed by the 6-month deadline. Again, according to our notes, when you were in our office on 8/23/22, you also spoke with us about your son needing additional material to study since he was having a hard time taking notes and struggling with passing the class tests. According to our notes, our office staff DID PROVIDE you print outs of our class information and you took that with you when you left the office. Then on 12/5/22, we sent you an email about your son’s approaching course deadline and outlined what needed to be completed by 12/25/22. Your son only needed to complete 1 drive and retake/pass his class tests. We never heard from you. According to our notes, the owner instructed our office staff to reach out to you AFTER the course deadline to see what we could do to help get his drive completed so he could receive his course completion. We called and left messages for you on 12/28/22 and 12/29/22 asking for a return phone call so we could keep his account active. You never contacted our office until 1/6/23. By this date, it was 2 weeks past the course deadline and the account was deactivated due to no contact on your part. According to our notes, you then called back on 1/23/23 asking us to allow your son to complete the course. During this conversation you specifically took responsibility for not making contact with us back in December and we discussed the cost to re-enroll (which is NOT the full tuition amount—students are always given a discount to re-enroll). Once you heard we could not move forward with the current course, you became very hostile and threatened us with writing negative reviews and blasting our small business on social media. We wish you the best of luck. ~911 Driving School

Congrats Giovanni. We wish you many years of accident free driving.

Thank you Logan, I will pass this on to Scott

Thank you Isabelle. We wish you the best in your driving career.

Thank you for the feedback. It is our goal to provide exceptional instruction for our driver's education courses. We wish you had called our office to discuss your complaint during the course so we could've monitored the situation. We do spot-checks and review class recordings to ensure the course curriculum is being taught to our students. We have yet to find recordings of what you described above. We will reach out to your class instructor to review your complaint. We wish your student the best as they continue their driving education.

Hello Myleah, thank you for the feedback regarding your experience with our driving school. According to your account, you enrolled into a teen driving course which comes with 15 class sessions, 5 behind the wheel drives and 2 attempts at the WA State Knowledge exam. Please note, we do offer an adult drive package which provides driving only as you mentioned in your review but you signed up for the teen package. Per our policies and procedures (which you accepted on 2/24/23), it clearly states our course curriculum and what to expect for the course. In addition, on your day 1 class, your instructor reviewed driving expectations at home in-between the drives you complete at our driving school. One of the statements in our policy packet which you agreed to states: "I am a student taking this Traffic Safety Education program. I have read and understood the course requirements. I further agree to practice driving at home whenever possible." By accepting our policies on 2/24/23, you agreed to practice driving at home in-between your drives with us. Our driving curriculum can be difficult to accomplish with no practice at home. However, with that being said, our instructors are able to work with students at their skill level. We always caution students that 5 behind the wheel drives with our instructors will not make them a proficient driver. However, skills can be learned and practiced at home. Learning to drive a vehicle takes time; unfortunately, you don't become a skilled driver overnight. It requires many hours of practice. It is our hope you have been able to learn skills with our instructors and implement it at home with practice. We wish you the best as you continue your course with us and move on to take the state tests.