A Responsible Driver Driving School
Information about A Responsible Driver Driving School
Opening hours
- sunday: 9h-13h
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-13h
A Responsible Driver Driving School: Reviews
Negative experience: Zero stars, Bryan truly does not know how to communicate efficiently. If you have 0 issues logging in and scheduling classes you might be fine. But when there’s an issue it takes DAYS for Bryan to return emails/calls. I had to do a charge back for my refund even though there was 0 classes taken. I paid on Sept 9, and by October not a single class had been taken because we couldn’t log in. Turns out log in info was wrong all it would have taken was an email or a call back to clear up any confusion. We were finally able to schedule classes just for him not to show up. His response? We don’t schedule 24 hrs prior, well the system allowed it and in my email to him on three separate occasions I told him I had scheduled the first class for October 1. When he did not show up we called and emailed several times, no response. He’ll make up some lame excuse under this review as he did with others. He’s bitten off more than he can chew and needs to get a receptionist or something.
Negative experience: I wish I can give zero stars. The owner Brian got away with $674. My son never attended a single class/session. I was interested in this company because I received emails about it since 2023 through my son’s high school, LT. I finally booked my son in February of 2025. Within hours I emailed back cancelling after reading so many horrid reviews on here and yelp. I didn’t feel comfortable. I unfortunately did not do my research first. Because I didn’t receive any communication, I went through my bank to reverse the purchase. My bank marked it as fraud and opened a claim. That part I was not aware of. I received back a temporary credit of $674. A month goes by and that $674 is gone again. The temporary credit was removed, just in time when rent was due. My bank couldn’t recover my money because i authorized this payment online, which I did I just wanted my refund. I contacted Brian to get my refund back and offered to pay the $200 cancellation fee and he refused. He kept calling me a liar and said because I went through my bank in the first place that is why he is refusing to return my now $474. The financial hardship of losing this amount took me under a very dark cloud and I’m still struggling mentally to work harder to replace the funds. I couldn’t afford this in the first place, I don’t understand why LT high school allows parents to receive emails from this company. As if they are affiliated with him. I read on yelp he was reported to the state. Also while I cancelled I was still receiving emails about classes/sessions on Sundays, every single session in March alone was cancelled the day before due to various reasons. There is no organization or professionalism from this person Brian. He’s not a man in my eyes. He is a troll, and a bully — especially towards women. Please, please, please - stay away from this “company” it is not worth your mental health. Fact - it is fraud when a customer’s money is not returned especially when services were not provided. You should feel sorry for yourself and all of the true statements that are all over the internet about you. You lack accountability and professionalism, oh and you are not a real business according to the BBB. In response to your 6 month communication claim, below is the proof for all parents to see. You wouldn’t give me my refund at all and only communicated with me in February and April of 2025. You never called and left voicemails. As I mentioned above, you were able to take my $674 with your own policies, Brian. I was more than willing to pay $200 cancellation fee. Yes it is you that responds to these reviews, stop joshing. You are a loss and a lesson learned and not worth court fees. There are many reviews for very good reason.
Please look up the BBB, they are a for profit business and they make all businesses pay over $1,000.00 per year to be accredited. Then if you pay extra they will delere all negative commenrs about a business. This person excused our company of stealing your credit card and enrolling your child and claiming the charge was fraud. Now you are attacking our employee personally. Of.course will will challenge anything when someone lies because when you would be able to sue our company in civil court for fraud. We have over 500+ students per year and have been open for 10 years. You do the math compared to reviews. The only people that put reviews are the one that get mad because they blow off our emails, reminders or don't read the policies and procedures. This is just another example of a parent blaming our company after 6 emails within 6 months and multiple voice mails reminding them of State regulations. If there was an opportunity to attach documents i would show everyone the amount of times we contracted this family but unfortunately it is not allowed. There are multiple loes within this review and it's just sad this person doesn't tell the truth but then again who really does when we try to make sure we do all we can for every student.
Negative experience: As a business owner myself I would never recommend this business after how my family was treated. F rating on BBB, not accredited, unprofessional. Good business requires ethics as well as a service provided. We ended up being essentially scammed by this business owner. If you are a parent DO NOT utilize this business.
If you read all of our reviews, they all are about the same situation turning it around, being "unprofessional" etc etc. I'm just a simple small business owner so instead of defending this small business, let's just change this replies up.
You be the judge.
Are we unprofessional or just another "Karen" on the loose?
9/25/24 - Day of enrollment - email registration confirmation with all required state documents for passing and processing.
9/27/25 - Class reminder email - email containing all required documents.
9/29/24 -1st day of class, copy of all required documents filled out and sent home
During the course - all students are reminded 4 separate times about the required documents.
12/22/24 - Last day of class. Parents handed a letter about ant required documents not turned in and expiration date of lessons.
1/23/25 - 1st email reminder about all required documents still not turned in.
3/8/25 - 2nd email reminder about all required documents still not turned in.
5/12/25 - 3rd email reminder about all required documents still not turned in.
8/20/25 - driving lesson was lesson due to weather conditions and unsafe environment for student learning experience. (Flooded streets)
9/1/25 - Ashley emails me a "formal complaint" requesting a full refund even through signed and initialed (10/18/24) that she understood that the state regulation state all students must complete their driving lessons within 9 months with all her child's lessons scheduled prior to the expiration date.
9/2/25 - notified Ashley a full refund would mean he will have to take the entire course over as we are not going to give away our services for free and that all future lessons will be deleted.
9/7/25 - The State issues Ashley a letter of completion of the classroom and tells me not to worry about it.
9/16/25 - email from the Illinois attorney generals stating that Ashley reported our company for fraud as "I am holding her son hostage because they did not receive a letter of completion (which she received from the state weeks prior), requests a full refund due to lack of communication and unprofessionalism (with a picture of the same paper she received the last day of class reminder she about the required documents and expiration date).
So....you be the judge. Was it a lack of communication and unprofessionalism or just another case of another Karen going overboard when she received more attention than everyone else?
BTW - both 1st started these reviews 2 weeks ago and now is deleting them because of my response and putting them back up. My response must be too accurate for her do waste so much or her own time at 5am every week.
Negative experience: Beware of this business. I was shocked at the level of dishonesty, unprofessionalism, rudeness and a general lack of care for the families. Unsafe, disorganized and poor communication. We paid $598 and weren't even able to complete the course. Absolute shame of an owner. Do not go here!!
If you read all of our reviews, they all are about the same situation turning it around, being "unprofessional" etc etc. I'm just a simple small business owner so instead of defending this small business, let's just change this replies up.
You be the judge.
Are we unprofessional or just another "Karen" on the loose?
9/25/24 - Day of enrollment - email registration confirmation with all required state documents for passing and processing.
9/27/25 - Class reminder email - email containing all required documents.
9/29/24 -1st day of class, copy of all required documents filled out and sent home
During the course - all students are reminded 4 separate times about the required documents.
12/22/24 - Last day of class. Parents handed a letter about ant required documents not turned in and expiration date of lessons.
1/23/25 - 1st email reminder about all required documents still not turned in.
3/8/25 - 2nd email reminder about all required documents still not turned in.
5/12/25 - 3rd email reminder about all required documents still not turned in.
8/20/25 - driving lesson was lesson due to weather conditions and unsafe environment for student learning experience. (Flooded streets)
9/1/25 - Ashley emails me a "formal complaint" requesting a full refund even through signed and initialed (10/18/24) that she understood that the state regulation state all students must complete their driving lessons within 9 months with all her child's lessons scheduled prior to the expiration date.
9/2/25 - notified Ashley a full refund would mean he will have to take the entire course over as we are not going to give away our services for free and that all future lessons will be deleted.
9/7/25 - The State issues Ashley a letter of completion of the classroom and tells me not to worry about it.
9/16/25 - email from the Illinois attorney generals stating that Ashley reported our company for fraud as "I am holding her son hostage because they did not receive a letter of completion (which she received from the state weeks prior), requests a full refund due to lack of communication and unprofessionalism (with a picture of the same paper she received the last day of class reminder she about the required documents and expiration date).
So....you be the judge. Was it a lack of communication and unprofessionalism or just another case of another Karen going overboard when she received more attention than everyone else?
BTW - Ashley 1st started these reviews 2 weeks ago and now is deleting them because of my response and putting them back up. My response must be too accurate for her do waste so much or her own time at 5am every week.
Fantastic experience: Great place had no problems and lawson said i should come here. This is a photot of a top driver worker, never go there!!!
Fantastic experience: Yea buddy
Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Excellent Driving School! I had an amazing experience with responsible driver! The instructors were patient, knowledgeable, and made me feel confident behind the wheel from day one. They explained everything clearly and gave helpful tips that made learning to drive much easier. Scheduling lessons was super convenient, and they were always on time. Thanks to them, I passed my driving test on the first try! I highly recommend this school to anyone who wants to become a safe and skilled driver. Five stars all the way!
Negative experience: The classes and drives allowed my daughter to meet the criteria for getting her license. However, she was scheduled for a drive with the owner and he never showed up. He did not respond to my daughter's text that day or my follow up texts, emails, and phone calls over the next several days. It took me leaving a voicemail begging him to call me back so that she could finish her last drive to get him to respond. Ultimately, she got what she needed but this and other problems with communication led to an unnecessarily frustrating experience.
We have over 500+ students per year and have been open for 10 years. You do the math compared to reviews. The only people that put reviews are the one that get mad because they blow off our emails, reminders or don't read the policies and procedures. This is just another example of a parent blaming our company after 6 emails within 6 months and multiple voice mails reminding them of State regulations. If there was an opportunity to attach documents i would show everyone the amount of times we contracted this family but unfortunately it is not allowed. There are multiple loes within this review and it's just sad this person doesn't tell the truth but then again who really does when we try to make sure we do all we can for every student.
Negative experience: Never have I met a business that blatantly disregards its own agenda and promise. Upon my teenager receiving his permit, I realized the business doesn't have enough staff for every student's required driving hours. He will close out the calendar and not allow you to schedule any driving classes, simply because he cannot. After reaching out numerous times he decided to clearly ghost (ignore) me. I ended up having to contact the IL Secretary of State to get an approved letter to transfer him to another school, and pay more so they can take him out on required driving classes. Listen to the bad Google and BBB reviews, take your teenager (or yourself) somewhere else. This is one of the worst businesses I have ever encountered
We have over 500+ students per year and have been open for 10 years. You do the math compared to reviews. The only people that put reviews are the one that get mad because they blow off our emails, reminders or don't read the policies and procedures. This is just another example of a parent blaming our company after 6 emails within 6 months and multiple voice mails reminding them of State regulations. If there was an opportunity to attach documents i would show everyone the amount of times we contracted this family but unfortunately it is not allowed. There are multiple loes within this review and it's just sad this person doesn't tell the truth but then again who really does when we try to make sure we do all we can for every student.
Fantastic experience: I sent all 3 of my kids here - Had a fantastic experience !
Negative experience: NO NO recommend is not accredited by the BBB. After I pay in advance more than $500 dollars more of 1 year ago for the driver education of my son he never get the driver classes and only what you say to everyone is the state regulation . Only what you say is if I remove the reviews you give us the certification. I have pruve,this is why I pay for safe ,for state regulations,but you used this for you apologize,
The BBB only accredits business that pay for them to be accredited, which is $1000.00 or more. They are a for-profit business that everything think is a neutral organization , but if you pay extra per month, they will delete every negative comment. We have been in business for 10 years, average 500+ students per year, and 1 person has done so. I understand you're upset in state regulations, but I can not do anything about the state regulations of expired lessons and the amount of time given. As we spoke, we send you 5 emails to you and your son about the expiration date. You replied back to multiple messages. I understand it's a tough situation and we offer you a the lessons at cost which you choose you accepted.
Fantastic experience: I am pleased to share that my son has successfully fulfilled all the necessary requirements to obtain his driver's license upon turning 16. A Responsible Driver Driving School demonstrated exceptional transparency in outlining the specific tasks and deadlines essential for meeting the licensing criteria. We were provided with a wide range of classroom work options, and scheduling behind-the-wheel drives was a seamless process. I wholeheartedly endorse A Responsible Driver Driving School to anyone seeking a reputable and reliable driving education provider.
Negative experience: My son completed drivers ed class and obtained his permit this past summer. We paid for driving lessons and the online schedule was never made accessible to us. We called and emailed numerous times between August 2023-May 2024. Our calls and emails went unanswered until a week ago, when they finally responded to tell us our time has expired and we need to re-purchase the classes. I do not recommend this place, please do your research. I've now learned from other families in the neighborhood they too experienced the same issue.
Once again...we do not break state regulations for any students. All parents a notified 5 different times about all state regulations. You have access to schedule your students drives for 6 months. You state you email us several times but you only could provide the same email we had in our search, none of which were after December when we gave you access to the scheduling portal. We send you an email 3 different times reminding you to schedule those lessons (Feb, Mar and April) like we do for all our clients. You stated on the phone it was because of your son's busy schedule but now it's something different.
As you can see....all of these negative reviews are in the same categories of state regulations. But yet...it is always our fault when parents to do obid by them.
Our facts....
1. We average driving lesson for all students 2-3 after the receive their permit. (Top 5 in the state)
2. We average completion of the entire course in 5 months (top 10 in the state)
3. We average an 99.3% completion rate (#1 in the state)
4. We have a 99.8% passing rate for the Illinois state road test.
Negative experience: Parents BEWARE. These guys are unprofessional, disorganized, and terrible role models, to name just a few reasons to choose a better driving school for your child. One driving instructor actually removed a case of BEER from his vehicle upon arriving late to class. He said, "...kids, don't try this at home...", in so many words, like he thought it funny. His vehicle appeared as if he lived in it; filthy, disgusting, with flem, from coughing, all over his/driver-side window. Really quite frightening to think we trusted these hacks with our child :(
As the owner of this company you're review is just nonsense. There's really no response to made up reviews about thes false acquisitions. The instructor they are referring to has been in education for 20 years in a local middle school and is loved by everyone. We have cameras in all of our vehicles to insure our instructor are professional and curious to all students. The vehicles are cleaned on a weekly bases. This person never bothered to call us about their concerns and decided to leave a review after we notified them that their child would not be able to take the road test with us because they received a C in the class. This review comes on the same day we notified them of the state regulations and 4 weeks after their child completed the course and driving lessons As you see in some of our reviews, we can not everyone happy, but this review is just totally false. I understand that some people get upset about state regulations and that going to the DMV for 4 hours for a the road test is not fun, but this is not our policy. For someone to make up stories because they are upset is just disappointing. We have been in business for over 10 years and as you can see in our other reviews many people as very pleased with our service and our instructors are great teachers.
Fantastic experience: We had a great experience with A Responsible. Very easy to schedule and work with. Classes prepared my daughter well. Would highly recommend.
Thanks...glad we were able to help and you enjoyed your experience with our company.
Negative experience: Don’t come here they will waste your time
Sorry, but again we will not break state regulations.
Fantastic experience: Super
ThankJurgita...Im Glad you like your experience.
Fantastic experience: Figuring it out.
Funny guy......thanks for the review.
Fantastic experience: This is an amazing online and in school driving school. Very professional instructor and funny also. Thank you for a great experience. James Bachner
Thanks James
Fantastic experience: Great communication! Great Instructors!
Thanks Melissa
Negative experience: Female instructor is rude. Communication with management is bad, calls are not returned. They don’t take students out for any actual driving. Not recommending.
Sorry to say but we don't have any female instructors. Are you sure you have the correct driving school? Your name isn't in our database or shows up as a parent of one of our students.
Fantastic experience: David is da goat he my main ho and he always wears his cute little uniform and yea that’s it
Dave is one of the best.
Fantastic experience: David Montano was the best instructor. He always supported us and gave us candy when we won the Kahoots. So sad to see him go, sucks for the new people.
Dave is the best
Fantastic experience: David is awesome, he deserves a raise
Thanks!!
Fantastic experience: David Montano is the best driving instructor you could ever ask for!! He is nicest guy ever and an amazing teacher but it’s sad to see him go♂️
He is the best!!
Fantastic experience: David Montano was the nicest and best driving instructor and taught us all a lot on becoming responsible drivers
Dave is the best
Fantastic experience: David is an amazing Drivers Ed teacher who is always happy to work with the students. We do cahoots to review every subject and he gives out candy to the winners. I would strongly recommend going here.
One of our best
Fantastic experience: Mr Montano was a fun instructor and was good
He is great
Fantastic experience: My class’s instructor David was one of the best teachers I’ve ever had. Super chill and friendly guy. 11/10 would recommend. He even does kahoots and gives out candy to the winners.
Thanks!
Fantastic experience: Brian from Responsible driver driving school is simply the best instructor anyone can have for learning to drive. He goes by the book and yet gives practical tips for all road conditions. Thanks to his guidance and tips, I could clear the driving test easily. Not only that, I am a better and safer driver and have learned to observe road signs better and take quick decisions while driving. Thanks a ton, Brian! You are an awesome instructor!
Thanks.
Fantastic experience: I just passed my driving test on my first try and i'm so extremely thankful that Bryan helped me get through this. I took 9hrs course for 6 days (about 1.5hr/day). Instructor was attentive, patient, and helped clear my confusion when I did not understand anything. Now i can drive confidently . I strongly recommend A Responsible Driver Driving School. Thank you.
Glad were where able to help.
Fantastic experience: Wonderful experience!! Very easy to schedule drives. I did the other Top Driving company with my first daughter and that was a nightmare. Location was great. Highly encourage others to give it a try.
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