Merrimack Valley Auto School

Negative experience: Did NOT have a great experience here. Paid for the service and my daughter still can’t pass her license after 2 failed attempts and using their sponsors. We were basically asked wondering what we actually paid for now $1,000 later. Would not recommend this location personally.

Negative experience: Paid for the class just to be treated like an idiot from the instructor who was clearly a child having a bad day. Not worth the money or the hassle, look elsewhere.

Negative experience: Keep away from this Auto School!! The Lady Joanne there is extremely rude. I called her to register my son for road test and sponsor, she asked me to register and pay the fees which I did right away, then no respond to her emails or phones until 2 day later to tell me, I need to cancel the test appointment at RMV, and I did right away. No respond again until I gave up and transferred to another auto school. She responded a day after to tell me she can't do it due to my transfer and no money to refund?? She charged me $150 and provide me no service

Negative experience: It’s honestly disappointing i can’t give 0 stars due to this experience. if you want to get robbed ignored and gas lit please apply here. first they seem nice then they start ignoring you and coming back with rude responses if your lucky. When you try calling it will go to voicemail they don’t answer the phone or respond to the messages. After some time i realized this place was a waste of time but i had already paid 150$ to try to get an apointment. I apply at another school and the same day I get an apointment. I then email to try to cancel with this school (Merrimack) and they tell me good luck and you won’t be getting a refund. I can’t belive how much of a dirty scummy establishment this is loosing customers over 150$ and not wanting to refund money just cuz they feel like it. PLEASE DONT APPLY HERE

Fantastic experience: This auto is absolutely so helpful and definitely recommend. My mother recently moved to the country and doesn’t speak the best English but knows a little. The owner Joanne was so kind and willing to help her learn and the girl on the phone was Taylor and she was very helpful with scheduling and walking us through what the process of getting my mom her license looks like. I definitely recommend this school to anyone wanting to learn how to drive.

Fantastic experience: My niece recently attended Merrimack Valley Auto School, and it was a fantastic experience! The instructors were patient and encouraging, which helped build her confidence on the road. I highly recommend this school for anyone looking to help become a safe and competent driver!

Fantastic experience: Very highly recommended driving school! I have had three of my children go through their program and I have been very pleased with the outcome. They are always updating their curriculum so even I learn something new every time we come back.

Fantastic experience: This school offers an outstanding experience. The instructors were incredibly professional, combining a wealth of knowledge with a kind approach that made learning enjoyable. Their patience and clear explanations helped me grasp even the most challenging concepts. Most importantly, I felt confident behind the wheel. I highly recommend this driving school to anyone looking to master their driving skills in a supportive environment.

Fantastic experience: Very detailed and informative lessons!!

Fantastic experience: Great Classes, Great on road lessons, and Amazing driving instructors.

Negative experience: Avoid. They cancelled lessons on my kid twice, once within 90mins of the lesson, once within 7 mins of the start time. Their cancellation policy only works one way. Their convenience matters more than that of their customers.

Positive experience: I had a bad experience with a driving instructor from this auto school which consisted of insults, yelling, and overall unprofessional behavior. This happened months ago and I felt it was right to share. But I’m leaving three stars considering there are good instructors in this school like Sharon and John who made me feel more confident in my driving before my test in which I passed. But it got to point where I was afraid to have my next appointment because of Lisa Gaulvin. I have had strict instructors in which I had no problems with, but she crossed multiple boundaries. When I made mistakes instead of teaching me she would yell at me and made me feel as if I was stupid. These would be small mistakes like missing a road, things that wouldn’t be considered unsafe. She would tell me things like “It’s not that hard to understand”, “Are you on drugs?”, “This is 4th grade math”, “ I can’t make it any clearer”, “This is your 8th lesson and your driving like this?”. There was a time where we had to do a U-turn in which I wasn’t taught before, we were at a quiet residential area no traffic to be seen and at a parking lot. I was driving In the parking lot and she told me right then and there “alright do a U-turn now, put your directionals and check your blind spots.” Since this was last minute and I’ve never done this before I was confused and stopped the car safely making sure no car was around. She then said “alright you did absolutely nothing I told you to do , just go”. Instead of teaching me she got frustrated and went on to say she couldn’t make it anymore clearer. After these lessons I believed I was just a terrible driver, she was nice to everyone but me so obviously it meant I was a hazard. But in one lessons when I had to observe another student, this student made multiple mistakes like not putting on his directionals especially at intersections, going 25-30 mph on a 45 speed limit, and stopping at a green light. Instead of yelling at him like she would’ve done to me, she simply told him to remeber his directionals, to go a little bit faster and proceed when at a green light. Mind you this was his last lesson. I felt insulted, embarrassed and ashamed with this instructor. It seems she picks students to be negative towards as one of my peers had complained to me about her teaching, experiencing the same as me. Though to other students she’s incredibly nice. This is insanely dangerous and as an instructor it’s their job to teach and keep a calm environment for the student to learn.

Negative experience: ***Hidden Policy & Safety Concerns*** Merrimack Valley Auto School has a strict policy that's not clearly advertised: Students MUST wait 3 months after getting their permit AND complete 20 hours of parent-led driving before ANY professional lessons. This is NOT a state requirement, and many other schools don't have this restriction. You will not find this out until AFTER you've made your purchase during the parent class (which is too late, considering they do not provide refunds). I'm concerned because parents aren't driving instructors. Early professional lessons are crucial for everyones safety, establishing safe driving habits, and avoiding teaching driving mistakes that instructors then need to fix. I asked MVAS for flexibility or a refund to transfer to a different school, but they refused. If you want your child to learn from qualified instructors right away, consider other driving schools that prioritize early professional training.

Fantastic experience: Amazing experience, with some of the best instructors. Especially Sharon who’s amazingly patient and kind. Loved everything from in class to the onroads, absolutely the best driving school.

Fantastic experience: Joanne Is Such A Wonderful Woman I Can Never Forget & Thank Her Enough. She Promised Me That I Would Walk Away With My License & I Actually Did. She Made Me A Promise & Stood On It . I’ll recommend HER auto School ..10/10

Fantastic experience: Best driving school. The school is great the instructors are amazing Sharon, Lisa, John, and Richard best instructors you can possibly have and I also wanna give a big thanks to Ms Joanne for teaching and explaining everything in the classroom I just wanna thank them for everything and teaching me to drive.

Fantastic experience: just finished my last on road tdy it was a good experience learned a lot and met some nice people

Fantastic experience: Best driving school Thank you for everyone you are so nice and professional

Negative experience: Absolutely awful, completely rude and unprofessional, such a disappointment.

Fantastic experience: after struggling for two months finding a good and professional driving school, and after having the worst experiences with very unprofessional ones, I was extremely happy to get my driving license through Merrimack Valley Auto School, who helped me in one week to master the road test maneuvers and made sure I will feel confident the day of the road test. Long story short, if you want to pass your road test, this is the Auto school to go with !!!! good luck

Fantastic experience: Very professional and great services. They truly teach and do things by the book and are super supportive of their students. Joanne is absolutely a pleasure to work with. Totally recommend it.

Fantastic experience: Took me only 3 weeks to get my license

Fantastic experience: I had a great experience with Merrimack Auto school. Joanne was very supportive during my test as she sat there and made me feel I can pass the test for sure. I believe she had lots of confidence in me.Lisa was a great driving instructor for me so calm and sweet, anyone can learning driving from her. Thank you for everything. Kate

Fantastic experience: Great school. The administrative staff, trainer and driving instructor were very friendly and professional. The school was well organized, they scheduled the road classes and kept us informed.

Fantastic experience: I wanted to take some time and write a review for Merrimack Valley auto school. My wife is from Thailand, so English is not her first language. While she does speak English well, she talks very softly. This was also her first time learning to drive. We had gone to another school and were very disappointed for many reasons. The staff at Merrimack Valley auto school, especially Joanne, are just excellent. She was friendly, patient, yet firm. They were able to give her confidence, and she was able to pass her test on her attempt after learning here. They went out of their way to make appointments for her and, I felt comfortable letting her study there. I can not recommend Merrimack Valley auto school enough, and my only regret is I did not come here first. A+

Fantastic experience: Our son has a learning disability, so it was critical to find an auto school willing to work with us and help him understand the rules of the road and good driving discipline. Joanne and her team did an EXCELLENT job of getting him prepared for his road test. What I appreciated most was that, based on his personal struggles getting comfortable behind the wheel, MVAS allowed us to spread out his last handful of driving sessions so that we could practice more between lessons. In turn, they help identify where he still needed work so that we could focus on those areas before his next lesson. In the end, he passed on his first attempt and received high praise from the examiner. Thank you, MVAS; I cannot strongly recommend your business enough!

Fantastic experience: Very professional, understanding and helpful. Recommend for all.

Fantastic experience: I have had a great experience with Merrimack Valley Auto School. This auto school has ben very helpful and understanding when I had to change over from another auto school.

Fantastic experience: I've had the opportunity to visit this business and sign up my granddaughter for drivers ed. The staff is very courteous and knowledgeable.. the location is clean and homey and convenient.. The classroom teacher and driving instructors are experienced in what they do.. setting the tone for a great experience for new drivers.

Fantastic experience: My experience with this auto school was terrific. Staff was very professional and respectful. Their drivers were very pleasant and knowledgeable. I would recommend this auto school....thank you once again Merrimack Valley Auto School.